VQ Opiniões 

I own a Hepburn II radio and the proprietary battery it requires stopped charging. A replacement from Amazon did not hold a charge and so I went direct to MyVQ. The battery is not listed on their website so I filled out their online form and receiced a 'we will get back to you' email. But nothing further. I did the same a second time, but again, a confirmation email, but no response. I then emailed their sales team and again, a confirmation email, but nothing further. It's been ten days now. I suspect this is planned obsolescence and the radio will have to go to recycling. What irks more is them not responding. Proprietary batteries ought not to be allowed. Lesson learned.

Had to get a new insert for my lauta ashley slow cooker, the matter was dealt with quickly and efficiently by Victoria, she was so nice and excellent at her job,would have no hesitation in recommending this company.

I wanted to share some positive feedback regarding my recent experience with your customer service team.

I have owned a Monty radio for many years and have been extremely satisfied with it. When I recently needed a user manual and couldn't find mine, I reached out to MyVQ. I received a very prompt response from Victoria in customer service, who quickly provided the manual I needed.

Thank you for the excellent support and continued quality.

I had a query regarding an online order I placed for a Retro Mini DAB radio. Darren responded and resolved my issue in a very timely and professional manner.
Excellent customer service

I got my radio four years ago but have barely used it, it's been in a cupboard for most of that time (it was a Christmas gift from my son). When I became sick I thought it would be lovely to listen to the radio (as I was home most of the time), but unfortunately it wasn't working. I contacted Customer services who very kindly send me a new lead but that didn't solve the problem. They have offered me 10% off a new radio but I'm not willing to spend a lot of money on something that appears to be of poor quality and won't last. Customer Services have been very helpful, but the quality of the goods lets them down.

Customer support was excellent. I mislaid my radio adapter and they are sending a replacement. Great service! Thank you Darren.

Wonderful Customer Service (Victoria). Polite and responsive. My Laura Ashley item arrived with a scratch on the paintwork. I sent a photo and I had an immediate response saying a new one was on it's way and no need to send the original back.

We have had one of the mini retro radios before and ordered another which arrived very promptly. We had wanted to take advantage of the free battery offer but this did not arrive with the radio. However one quick email and the battery was on its way. Very prompt service

The team here are efficient, quick and very easy to talk to.

They resolved my issue within days; I didn't have to chase once, they were proactive and speedy with their resolution.

My question (about placement of beautiful slow cooker while cooking) was answered quickly with the exact information I needed.

Excellent product (Monty) and exceptional customer service

I wrote about lacking a power supply for my Monty radio and was answered very quickly, politely and helpfully. The part arrived very quickly and is now performing its intended function. I couldn't be happier with the way my request was handled, or the outcome.

Victoria and Darren were amazing to work with and made my experience so easy to get my crockpot issue resolved!!

Had a problem with my VQMonty Portable DAB Radio within my warranty period. When I reported my problem the staff were very helpful and supportive in trying to resolve the fault. A new power adaptor failed to fix the issue so I returned the radio and they sent a replacement. It was so easy using a collection point local to where I live.
Once again thank you for your help and support from MyVQ... quality customer service at its best.

Very helpful customer service department at VQ, who supplied me with the parts I needed to repair my Hepburn 2 radios. I'm pleased by this, as I hate throwing away things because they have a small fault. The VQ Hepburns have really good DAB reception and sound great - much better than would normally be possible in a radio that is easy to carry around. I would definitely recommend VQ as a company and their service department. Thank you Victoria!

We have two Retro Mini radios and we’re very happy with them. They look nice and work well.
However, the reason for this review is that their customer service is truly exceptional.
After several years of use, the power adapter/cable for one of the radios stopped working. We enquired about buying a replacement, but after a few emails, a replacement arrived free of charge.
Would thoroughly recommend both the company and their products.

Customer service is excellent responsive and considerate.
Also, I love my Monty radio which I bought some time ago so much so that I'm buying another one!

Very polite and efficient customer service. Took a little time to solve the problem though but they did a good job.

Superb after sales help when I had trouble with a radio battery which appeared not to be charging.
Their response was super quick and I was given the solution which had my radio sorted and charging within a few minutes. Top class interaction all round.

Super fast reply when I needed help with a product I brought from them. Cannot fault their reply, very detailed which made it easy to understand and follow.