Wow - customer service is out of this world! I bought this for my daughter for Easter (the dip kit) and there were 2 top coats but no base coat. I sent an email and in less than 24 hours they responde... Ver mais
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I haven’t actually tried the dip powder yet, I accidentally checked out when I wasn’t ready to and panicked. I emailed their support team to help me get refunded and/or cancel my order and faith respo... Ver mais
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The ordering was expected and fine. I tried the kit the first night. I followed the instructions and they finished polish looked messy, not consistent in all locations of the nail. Less than a week, o... Ver mais
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I started with the Ultimate At-Home Dip Manicure Kit. There was a learning curve but I’m on my third color and just received several more colors because I loved them so much. One tip is to store the b... Ver mais
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Informações sobre a empresa
Sobre Nailboo
Escrito pela empresa
At Nailboo, we’re dedicated to making salon-quality manicures easy, affordable, and accessible for everyone. We believe that pampering yourself should be simple and fun, not expensive or time-consuming. That’s why we’ve developed high-quality, DIY nail products that deliver stunning, long-lasting results from the comfort of home.
Whether you’re into dip powders, gel polishes, or nail care essentials, Nailboo offers everything you need to create vibrant, durable nails that express your unique style. From bold colors to subtle nudes and color-changing shades that adapt to every mood and season, we’re all about giving you the tools to master your look.
We also believe in listening closely to our community. Through your feedback, we’re constantly evolving, improving our formulas, and adding new shades and collections. Every product, from our chrome powders to our easy-to-apply essentials, is designed with care, so that each Nailboo experience is even better than the last.
More than just nails, we’re a community where nail enthusiasts of all levels come together to get inspired, learn, and share. So, whether you’re a beginner or a seasoned pro, Nailboo is here to support your nail journey with quality products, fun tips, and a community that cares. Join the Nailboo fam and see what makes us the go-to for nails that stand out, stay put, and make a statement!
Informações de contacto
Estados Unidos da América
- nailboo.com
4,1
Bom
2 mil opiniões
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Have seen the ads for awhile and…
Have seen the ads for awhile and decided to try. The kit did not come with a way to remove the product (which really should have been mentioned if not included). After several attempts found that the application was very messy & my nails looked terrible. I had difficulty & pain getting them back off. I decided it was not for me and requested a return. The link they sent is not available once clicked on. The return process via the app is ignored and customer support continues to ask why I want to return before processing. I respond with a detailed explanation of why and they ask why again. Its like they're purposefully stalling and playing games. Unbelievably unprofessional.
16 de abril de 2026
Opinião espontânea
Resposta da Nailboo
That sounds really frustrating 😞 That’s definitely not the experience we want for you. Please reach out to support@nailboo.com
so we can take a closer look and get this sorted out for you 💛
I did not receive the base coat or the…
I did not receive the base coat or the cuticle pusher. I did receive two top coats. It is harder to do then described on facebook.
2 de abril de 2026
Resposta da Nailboo
We’re so sorry to hear about your missing items and the confusion with your order 😔 That’s definitely not the experience we want for you. Please reach out to us at support@nailboo.com so we can make this right for you as quickly as possible. 💅✨
In my box I got two top coats but no…
In my box I got two top coats but no dip base coat.
2 de abril de 2026
Resposta da Nailboo
Oh no—that’s definitely not the experience we want for you! No worries though—we’ve got your back! ✨ Please reach out to our support team at support@nailboo.com, and they’ll make this right for you as quickly as possible. 💅📦
Resposta da Nailboo
Thank you so much! 😊 We truly appreciate your kind words and are glad you loved the fast delivery. Looking forward to serving you again! 💖✨
I do not like the products at all….hard…
I do not like the products at all….hard to work with and does not last.
13 de outubro de 2025
Resposta da Nailboo
We’re really sorry to hear this was your experience—it’s definitely not what we want for you 😔
We’d love to help make things right. Please reach out to us at support@nailboo.com so we can assist you further 💖
Bad product
1 de abril de 2026
Resposta da Nailboo
We’re really sorry to hear you feel this way about the product 😔
We’d love the chance to make things right—please reach out to us at support@nailboo.com so we can help with a resolution.
We appreciate you giving us a try 💖
Polish was a disappointment
The ordering was expected and fine. I tried the kit the first night. I followed the instructions and they finished polish looked messy, not consistent in all locations of the nail. Less than a week, one nail is chipped and I use gloves to wash dishes. Too much money for a product that does not deliver. I will be requesting a refund and sticking to my gel manicures.
1 de abril de 2026
Resposta da Nailboo
We’re really sorry to hear about your experience—that’s definitely not what we want for you 😔
We’d love to make this right. Please reach out to us at support@nailboo.com so we can assist you with a refund and take a closer look at what may have gone wrong.
We appreciate your feedback and hope to turn this around for you 💖
Wow - AMAZING!
Wow - customer service is out of this world! I bought this for my daughter for Easter (the dip kit) and there were 2 top coats but no base coat. I sent an email and in less than 24 hours they responded and shipped the missing base coat! Kind, fast & courteous! Would definitely recommend!
5 de abril de 2026
Opinião espontânea
Resposta da Nailboo
Wow, that’s the kind of service we love to hear about! 💖✨ Fast, kind, and reliable—that’s how it should always be. Thank you for sharing such a great experience 😊💅
Fine product but removal difficult
The dip nail product was fine. I did not realize that to remove the polish, I needed to soak my nails in acetone for 10-20 minutes. That's not something I'm willing to do.
3 de abril de 2026
Resposta da Nailboo
We’re so glad you liked the results 💖 but we completely understand—removal can feel like a hassle at first. Our dip system is designed for long-lasting wear, which is why acetone soaking is needed, but we’re always here to help with tips to make the process quicker and easier 😊
So many times of trying to apply store…
So many times of trying to apply store credit.
2 de abril de 2026
Resposta da Nailboo
Oh no—we’re sorry to hear you’ve had trouble applying your store credit 😔💅 That’s definitely not the experience we want for you!
Please reach out to our team at support@nailboo.com and we’ll be happy to get this sorted out for you as quickly as possible 💖✨
I have been using Nailboo for 5 year's.
I have been using Nailboo for 5 year's.
I have my Granddaughter using it also. Recommended it to everyone that makes a commitment.
This product it the best!
2 de abril de 2026
Resposta da Nailboo
Wow, 5 years of Nailboo love 💅💖 That truly means the world to us! We’re so happy you (and your granddaughter!) are part of the Nailboo family 🥹✨ Thank you for sharing the love and recommending us—you’re the best! 💕
I loved all the surprise dip colors I…
I loved all the surprise dip colors I received and the new and improved base coat really last longer!
1 de abril de 2026
Resposta da Nailboo
Yay, we love hearing that! 💖 So glad you enjoyed the surprise dip colors and that the new base coat is lasting longer for you! ✨😊
Shipment got lost
Shipment got lost. Multiple emails and 4 weeks later I finally got them to resend the shipment. We will see how long it takes to come……….
1 de abril de 2026
Resposta da Nailboo
Oh no—that’s definitely not the experience we want for you 😔 We’re so sorry for the delay, but glad a replacement is on the way! 💖 We appreciate your patience and hope it arrives quickly this time 🤞✨
Fast and efficient process
Fast and efficient process!
Looking forward to trying the products! 😊
1 de abril de 2026
Resposta da Nailboo
Yay, we love to hear that! 😊
So glad everything was fast and smooth for you—can’t wait for you to try the products! Let us know what you think 💖
Membership Fee I Didn't Want!
Received the product, it works just fine and once you get the hang of it it's easy to use. However, beware that they sign you up for a monthly membership for $29/monthly. I did not want that. So, I paused it. However, it's impossible to use the $29 they originally charged and show on my account. When I try to use it, they automatically resign me up for the membership with no way to decline it. Very aggravating. I'll find another product or purchase somewhere other than their website!
31 de março de 2026
Opinião espontânea
Resposta da Nailboo
Thanks so much for your feedback—we’re really glad to hear the product is working well for you once you got the hang of it 😊
We’re truly sorry for the frustration with the membership and store credit—that’s definitely not the experience we want for you. We’d really like the chance to look into this and make it right.
Please reach out to us at support@nailboo.com, and our team will personally review your account and help get everything sorted out for you 💖
I love this stuff
I love this stuff! I worked at a job that was rough on my hands and my nails. I found a good lotion but my nails kept breaking and cracking and bending. I tried polygel in the past but it was too much work and didn’t last. I decided to try this. It took a couple months to get the prep down and learn that I needed THICK nails to survive my job. This is so easy, so much cheaper and I love the colors! The customer service is so TOP NOTCH also!
1 de julho de 2025
Resposta da Nailboo
Love hearing this! 💖 So glad you stuck with it and found what works for you — strong, beautiful nails that keep up with your day 🙌 And thank you for the kind words about our team… we’ve got you always! 💅✨
This company is amazing at helping…
This company is amazing at helping solve issues and fix them right away, I love their gel polishes and am looking forward to trying some more of their products:).
24 de março de 2026
Opinião espontânea
Resposta da Nailboo
Thank you so much for your kind words! 💖 We’re so happy to hear you’re loving your gel polishes and that our team could help you out quickly—that’s what we’re here for! 😊✨ We can’t wait for you to try more of our goodies! 💅💕
The customer service is outstanding
The customer service is outstanding. I accidentally entered the wrong address, and the customer service team caught it immediately and helped me get my products sent to the correct address. They are very kind, professional, and take their time to ensure my needs are met.
27 de fevereiro de 2026
Opinião espontânea
Resposta da Nailboo
Thank you so much for your kind words! 😊 We’re always here to help and make sure everything goes smoothly for you. Glad we could assist! 💖
Customer service
I absolutely love NailBoo and their dip products! I had an issue with a recent order, but NB customer service is helping me by sending me the missing product. Good customer service is a must these days and I'm so happy NB is on it!
11 de março de 2026
Opinião espontânea
Resposta da Nailboo
We’re so glad you love Nailboo and our dip products! 💖 Thanks for your patience while we sort out the order—we’re always happy to help. Great nails and great service are what we’re all about! 💅✨
I am new to doing my nails
I am new to doing my nails, and Nailboo has really made it simple. Plus, their customer service is phenomenal!
11 de março de 2026
Opinião espontânea
Resposta da Nailboo
So happy to hear that! 💖 We love making nails easy and fun for beginners. Thanks for the kind words about our team—we’re always here for you! 💅✨
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