Roxy was very professional and supportive when she called to check on how we were going with our new pool. While we were experiencing some issues, she was able to give some helpful advice and send som... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Pool has been in 4 years with out any problems until recently when the copper test stopped responding. I contacted Naked and got great advice to get it fixed. metals had fallen out of suspension in t... Ver mais
A empresa respondeu
We are loving our Naked pool system and how fresh it feels! And our water is crystal clear. Their support and phone app is fantastic, the little training videos are fun! I would highly recommend th... Ver mais
A empresa respondeu
Naked following up 1-2 months after sales to ask how it is working out. It is rare for anyone to do that about anything so their customer service is better than most. Roxy answered questions I had... Ver mais
A empresa respondeu
Informações sobre a empresa
- Piscina
- Piscina interior
- Empresa de água mineral
- Piscina ao ar livre
- Loja de materiais para piscinas
- Fornecedor de tratamento de água
Sobre Naked Pools
Escrito pela empresa
Dive into luxury today and experience the future of swimming pool technology.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
The ultimate swimming experience
Escrito pela empresa
- Dive into luxury today and experience the future of swimming pool technology.
- Naked Pool water is equivalent if not better than most household tap water. No longer do you need high chemicals and chlorine in your backyard swimming pool. Have an easy to manage pool that saves you money, is better for the environment and leaves you feeling refreshed and rejuvenated after swimming.
- We're commited to our customers
- Naked Pools have an industry leading Complete Customer Care Plan to ensure your backyard oasis is everything it should be. Owning a pool for the first time can be overwhelming and our team are available to help guide and support you every step of the way. Once your system is installed, simply register your product via our Naked App and one of our team members will call you within the first two weeks to ensure you understand your new pool, our system and answer any other questions you may have. We'll even point you to our Freshwater Pool Specialists in your area if required. It's our company mission to have every Naked Pool owner having the best possible swimming experience in their backyard pool or swim spa.
Informações de contacto
10/48 City Link Drive, 4221, Carrara, Austrália
- 1800 625 331
- sales@naked-pools.com
- naked-pools.com
4,8
Excelente
660 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great experience throughout.
The whole process was easy from the first phone call to the follow up emails.
One of the easiest warranty claims I have had to deal with.
5 star service.
To add to this, when the unit was returned it had been damaged in transit.
I emailed with photos of the damage and within a day received a phone call to say they were going to send a replacement asap and chase the damage up with the courier service.
I can honestly tell you the the Naked System support people were amazing in their communication and support.
8 de junho de 2025
Resposta da Naked Pools
Hi Heather.
Thank you for your review it is very much appreciated.
Glad we could be of assistance.
Anything else we can help with please let us know.
Regards
The Naked pools Team.
After sales service has been fantastic
After sales service has been fantastic, i sent back my system to be repaired and the day they received it they repaired it and returned it on the same day, super helpful and with the quick service it meant my pool didn't have any chance of going green, well done team and recommend to everyone.
8 de junho de 2025
Resposta da Naked Pools
Hi Tony, thank you so much for your review, we're so glad our technician could help and get the issue resolved quickly!
If there is anything else we can help you with in the future please let us know.
Kind regards
The Naked Pools Team.
The Technician knew what he was doing…
The Technician knew what he was doing and did it quickly and efficiently, and thanks to the 3-year warranty I had nothing to pay.
10 de junho de 2025
Resposta da Naked Pools
Thank you for your review Gilda, we really appreciate it.
Happy to hear that the technician was able to get your system repaired asap for you.
Anything else we can help with please let us know.
Regards
The Naked Pools Team.
Water quality mixed
Water quality mixed. Soon after install water turned cloudy again. Eventually after multiple trips to the pool shop water cleared up. As season progressed, chlorine levels grew (no chlorine has been added) and taste / smell became noticeable. Hoping second season will be better
15 de janeiro de 2025
Opinião espontânea
Resposta da Naked Pools
Hi Peter.
Please feel free to contact us should you have any concerns or questions about the system or any issues you are experiencing. We are here to help. If you would like to submit a support request via our app or website and attach a copy of a recent water test, we are more than happy to advise you on getting the water balanced and how to adjust the system setting to aid in this as well and to get you swimming in the best freshwater possible.
Regards
The Naked Pools Team
fantastic customer support and they…
fantastic customer support and they 100% stand behind their product - even the challeging installs
11 de junho de 2025
Resposta da Naked Pools
Hi Richard, thanks so much for your review, we really appreciate it and are always happy to help!
Regards,
The Naked Pools Team
Very quick and straight to the point of…
Very quick and straight to the point of concern
28 de maio de 2025
Resposta da Naked Pools
Hi Greg, thanks so much for your review, glad we could help! Let us know if we can help you with anything else.
Regards
The Naked Pools Team
Great customer service
All the staff from Phoenix in Victoria, to Queensland, are very helpful & polite. Wonderful customer service. :)
28 de maio de 2025
Resposta da Naked Pools
Thank you for your review Marianne, we really appreciate it.
Anything we can help with along the way please let us know.
Regards
The Naked Pools Team
Easy for first timer!
Simple handover from our Pool builder, easy first few weeks of (first time) pool ownership and excellent follow up and interest in our experience from Naked Pools. So far, it's been a terrific experience as a first-time pool owner.
19 de maio de 2025
Resposta da Naked Pools
Thank you for your review Andrew, we really appreciate it.
Anything we can help with along the way please let us know.
Regards
The Naked Pools Team
So user friendly
So user friendly, easy to use, low maintenance and the water is amazing. Throw away your chlorinators and get Naked
19 de maio de 2025
Resposta da Naked Pools
Thank you for your review, we really appreciate it.
We couldn't agree with you more. Glad to hear you are loving the Naked Freshwater Experience.
Anything we can help with in the future please let us know.
Regards
The Naked Pools Team
Absolutely awesome support
Absolutely awesome support. Tim went far and beyond calling the heater supplier to resolve my issue connecting a heater to the Naked system. And the water is far better than a Casale based pool. Love it!
Keep up the good work Naked!
23 de maio de 2025
Resposta da Naked Pools
Hi Steve.
Thank you for such a wonderful review. Glad to hear we could do our part to assist you and happy to hear you are loving the Naked System.
Anything else we can help with along the way please let us know.
Regards
The Naked Pools Team
Great to get a call on the product…
Great to get a call on the product which is appreciated.
20 de maio de 2025
Resposta da Naked Pools
Thank you for your review Steven. We really appreciate it.
Regards
The Naked Pools Team
Really quick service
Really quick service, great information, and so fast. Only a matter of 3 days and the part is in place and the issues are solved.
Couldn't ask for any more
14 de maio de 2025
Resposta da Naked Pools
Thank you for the review Leigh, we really appreciate it.
Glad we could get that sorted for you asap.
Anything else we can help with along the way please let us know.
Regards
The Naked Pools Team
Resposta da Naked Pools
Hi Mike, thank you for your review. We really appreciate it.
Glad we could get that sorted for you asap.
Anything else we can help with along the way please let us know.
Regards
The Naked Pools Team
Forgotten
We’ve had difficulty keeping our pool from growing algae on the bottom.
We’ve had inconsistent messages from the NZ rep, and unkept promises of support, solutions and products.
14 de janeiro de 2025
Resposta da Naked Pools
Hi Alexia.
Sorry to hear you have had a few issues with the team in NZ. We will reach out to them and discuss your case. I do believe they have been in contact with your pool valet company as well to try and resolve the issues with your pool recently.
Regards
The Naked Pools Team
Resposta da Naked Pools
Thank you for your review, glad we could be of assistance.
Anything else we can help with along the way please let us know.
Regards
The Naked Pools Team
Always great customer service
Always great customer service and the repair was carried out within the week of reporting the issue
1 de maio de 2025
Resposta da Naked Pools
Thank you for your review Tom. Glad we could get that sorted for you asap.
Anything else we can help with please let us know.
Regards
The Naked Pools Team
Very happy new pool owner.service and all the staff and…
The service and all the staff and workers on site were exceptional.
A pleasure to work with such a well organised and honest company, Aquify Pools.
I would recommend them to anyone who wants to instal a pool.
23 de abril de 2025
Resposta da Naked Pools
Thank you for your review Danny. I will pass on your thoughts to the team at Aquify. Anything that we can help along the way please let us know.
Regards
The Naked Pools Team
Resposta da Naked Pools
Hi Gabriel,
A response to your question was sent on April 4th. Please check your junk folder or reach out to us for any further questions.
Regards,
The Naked Pools Team
Resposta da Naked Pools
Hi Jane,
Thanks for your review! Glad to hear we could help.
Regards,
The Naked Pools Team
Such a clean feeling getting out
It’s just a clean feeling getting out of a Naked System pool.
First time pool owners we were unsure of chlorine levels being next to nothing and with the pool shop telling us we should add some sort of I did. But after talking with Naked Pools our copper levels were a bit low so we increased the copper levels to sit around the 0.3 to 0.4 and found that the algae is no longer. Water clarity at around 97% it looks amazing.
17 de abril de 2025
Opinião espontânea
Resposta da Naked Pools
Hi Luke,
We're so happy to hear you're enjoying the Naked experience! Any other questions, just let us know.
Regards,
The Naked Pools Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.