National Grid Electricity Distribution Opiniões 

Today we lost all electrical power to our house, it is winter so no heating or lighting. A neighbour kindly suggested calling a private electrician to come out and sort the problem, but instead I called the National Grid emergency number, the operator answered quickly, gave me an order number to quote, and took my number just incase we got cut off. She then took my name address and said that an engineer would be with us asap, the engineer arrived within 30 minutes, he asked what the problem was, identified the cause, and got us back on the grid within 20 minutes. Both the operator and engineer were super efficient and very friendly, I really couldn't thank them enough. I was very impressed! Thank you.

They have put a massive generator right outside our house I have a child with additional needs and he's been going mental all day/night when I rang to see if you can move it only to be replied with a lie saying that's the only place it go Evan know they only had to push the machine up to the desired position there engineer is lieing I have rang the council and it states it needs to be 15 to 20 foot away from a property but no the generator is 4 foot away from my window all you can smell is carbon monoxide in my house I told them I was gunna turn it off them only to be threatened with the police the company is a perthetic and need to be updated with children's needs

We had a problem with our electric box after one of the many storms we had, with water getting in. I rang them up to report it, and the nice lady on the phone said she would try and get someone out today. About an hour later, a very nice man came and said we needed a new board. This was on Monday, February 2nd, and later in the evening on Tuesday, two men showed up to change the board. We were very impressed with the great service we received. Thank you.We had a problem with our electric box after one off the many storms we had with water getting in
I rang them up to report it and the nice lady on the phone said she will try and get someone out today
About a hour later a very nice man came and said we need a new board .
This was on Monday 2nd February and later evening on the Tuesday two man show up to change the board .
We was very in pressed with the great service we received.
Thank you

Electricity went off late last night. Rang National Grid to report. Really helpful - asked me to do a few checks and ring back which I did. Said they would send a fitter but might be a few hours. Came about an hour later - really helpful - explained that my meter connection in the service cabinet for the block of flats has a "melted" connection. Explained he wasn't equipped to repair but rang office to arrange for another crew to attend. About an hour - repaired problem and explained everything to me.

Top marks to customer services on the phone and both sets of fitters. Efficient and courteous and sorted problem out very quickly. Thank you National Grid!

We all rely so much on electricity and I want to take this opportunity to thank everyone who works on and maintains our power supply to keep us all connected. I'm sure they don't get anywhere near the level of appreciation they deserve for the brave and skilled work they do in all weathers. I am very grateful to all of them at National Grid, particularly in the south west. Thank you!

The bracket that holds the electric cable from the post to the house was detached either by the scaffolders or a skip truck. The bracket was still attached to the wall but loose. Day 1 rang the National Grid Customer service line and all day it said the line is not available. Day 2 rang - spoke to Carolyn - 2 hours later 2 engineers arrived not before ringing to say they were coming. Fixed the bracket tightened the cable and left. After the work they rang to say its all good. All this they did when no one was at home. Amazing service. Thank you.

Great response from national grid this evening cv4 9rr. Great customer service and prompt action taken weii done to you all

My sister in law is affected by the massive power outage in Cornwall. She is on the National Grid Priority network. Almost 48 hours without heating, or refrigeration for her medication. As her phone lines are down, and mobile signal patchy, I called National Grid to ask what help is available because if you look on their website, the Priority Register is full of stuff they’ll do. THEY DO ABSOLUTELY NOTHING!!!!! Apparently the priority register is only for guidance on action to take in a power cut, or direct people to ‘Warm Spaces’, in libraries or Church Halls. As nowhere in village has power, that’s not an option.

Bad information tryed to get hold of someone they have left us with no power for 12h now and the only update I can get is in the next 21h left us with no heating in sub zero conditions

We have had a number of faults on our street for the last year the last time I spoke to somebody at National Grid she had explained to me that they knew exactly what the problem was but weren’t allowed to fix it until it completely failed to be fixed so basically they admitted they were fixing it up until they had no choice but to dig the road up once again after a couple of weeks later we have now been without electric since this morning I have two disabled children in the property both with mental health needs an additional needs one is currently non-verbal the other has severe anxiety yet the best they can do is get it on by 6 pm that’s even if they can get it back on what’s the point in a priority service if that cannot be met for people that need it how many more times are they going to allow this to happen it needs to be fixed once and for all this has been an ongoing issue in the village now on our street for at least a year it needs to be fixed it’s not fair to leave people like this

Sick and tired of power cuts every few weeks in Pinxton Nottingham. It’s very frustrating that national grid knows there’s a problem under ground yet keep patching it up. No support in place they are not bothered customer service not helpful. It’s time we were compensated for this regular inconvenience. My husband relies on a heart monitor for his pacemaker 24/7 no support in place for that either!!!

All power was lost in our area during Storm Claudia and National Grid responded immediately to sort out the issue.
All credit and thanks to the engineers who were working in the worst of storm conditions to give us our power back.
It makes you appreciate how lost we are without electricity!

So quick. Reliable, sorted a serious issue so quickly.
Total respect for me, the home and my daft dogs. Ensuring they never got out of the gate.
Such a fab team.

I would like to express my sincere gratitude to National Grid for their outstanding support. From my initial call, the customer service representative was polite, informative, and reassuring. Shortly after, a team member arrived to deliver the necessary equipment. They were professional, kind, and extremely helpful.

Thanks to their swift response and care, I was finally able to rest properly after two nights of very little sleep. Throughout the entire experience, I felt genuinely supported and safe. The National Grid team demonstrated exceptional service and compassion — thank you for going above and beyond.

On a holiday with family in Wales 1st night and winds ripped out the lines from power lines that feed the house. Nightmare half past 3 was woke by lights flickering and nothing... Night light for my 3 year old dead. He was panicking I tried anything i could and know to sort. But once I saw meter off I knew was outside issue. Got a phonecall within half hour and an engineer out at 8. With help from another of his colleagues was fixed by 10. Top people out in the field cannot thank them enough. In the middle of nowhere and no idea what to do was perfect outcome. Thankyou thought trip was going to be over before started

Have spoken to an amazing person in your complaints department a total asset to the team please pass on my thanks

Dreadful service tried to get a quote for a new supply to an annexe .hopeless passed aroud from one dept to another .promised a call back from planning .never happened after 5 days of trying to get a quote ive given up total shambles I SPENT 5 DAYS TRYING TO GET A QUOTE FOR A NEW INSTALLATION .PASSED FROM 1 PERSON TO ANOTHER AND THE PLANNING TEAM SAID THEY WOULD RING BACK .TOTAL BUNCH OF AMATEURS WHO COULD NOT CARE LESS .DREADFUL

I have tried text message to book an appointment on Monday October 20th in the morning (9.00 am - 12noon for the electricity equipment as requested . I complaining that they booked the wrong date of Monday September 22.Because I'm deaf, I tried to text again about to correct appointment as I requested. They did not text me at all and I am very angry and not happy at all.

Shambolic management of roadworks in Frampton-on-Severn by National Grid while they lay a new cable. Timed to coincide with the start of a new school year, and a major regional farming fair held in the village, with no thought given to traffic logistics through the village. Their lights initially started just after a one-way bridge over the canal, which has poor sightlines, with the result that traffic was routinely backed up over the bridge, blocking it for oncoming traffic on the green phase. In the end, the (volunteer) canal lock keeper came out to manage the traffic -- not his job. Now they've moved the lights slightly, with a 4-way system, but with wholly inadequate phasing, so that traffic again backs up on the main road as things like tractors trundle through against phase, leaving a queue of cars waiting through several rounds of green lights before they can actually get through. The cable layers are supposed to be advancing 30 metres a day. So far, I think they've managed about 30 metres a week -- but their phone screen time is high, judging by what I see whenever I drive past, so that's a plus!

Their contractors enter gated areas hours before our appointment time and don't attend appointments..... As they've already been snooping and no longer require your permission..... Completely illegal.