NATPAT Opiniões 4816

Have yet to receive the package as it seems to have gotten lost by the delivery companies (no fault of NATPAT), but I have to say the customer service is crazy good. I have never had a more responsive customer service in my life. Seriously A++ customer service. Super polite and friendly and they go out of their way to help you. Shoutout to Caz for the service.

Super helpful when I needed to change my shipping address- fixed within 5 minutes!

I had quite a few questions regarding NatPat and I received excellent customer service from Caz.
The response was prompt, friendly, courteous and most importantly, professional and informative. It's difficult to find good customer service these days, as all seems to be automated responses or AI. NatPat knocks it out of the park with real people 😎 thanks for your help Caz.

The NatPat team addressed my order inquiries super fast and assured to help me about any issues regarding the shipping of their products. We've yet to try their highly rated patches as this is our first time ordering but we're surely excited!

Because of one mistake I made during the process, I was worried about being scammed, but the Customer Support Hero helped me quickly and gave me peace of mind. My children love these patches, and I order them every summer. I will try the one against ticks this year, and now that I know, I will keep buying them. Thanks for your help!

I love this brand! Their products are perfect for stocking up ahead of summer outdoor parties, and I always make sure to bring their patches with me when I travel...they’re so convenient. On top of that, their customer service is outstanding- quick, responsive, and genuinely helpful. Highly recommend!

Great product!

The customer service has been phenomenal.

The company is easy to connect with. I was given almost immediate assistance for which I'm grateful. As far as the effectiveness of the product, I can't say because I no longer have the dog but if it works as reliably as the help, I'd say that the patches must be pretty good. Definitely consider re-ordering if I get another pet.

My order has not arrived after 3 weeks and I spoke with Caz who went above and beyond to help me and has ordered me a replacement . Very happy with her service.

Received my patches within the time frame quotes and received prompt, friendly replies went I set in a question. Haven’t had a chance to try them out yet but am very positive about the experience so far.

Canada

Absolutely amazing customer service and Absolutely amazing product. My daughter has struggled for years to sleep and these work great.

Caz from Customer Support was amazing and very prompt with my query on our delivery! Very friendly and responsive

I had a question about my order, it had been quite a bit of time and I hadn’t received an update. Within an hour of sending a message, I heard back and was given a totally reasonable explanation, and super friendly customer service.

Customer service is fantastic but not easy to cancel your subscription as i can not find the link in my profile.
It should be alot easier, but Caz helped me quickly and promptly. I appreciate her help.

Fantastic customer service. Felt very valued as a customer with very quick responses and a team eager to support correct usage of the stickers.

I use your Zen patches as well as focus. I’ve tried the buzzpatch but they were my sisters and they seemed to work for the time being. Maybe not up to the 24 hour mark but they worked for the time we were outside. We live in south Texas and the mosquitoes are already arriving.. crazy because it’s barely April! I would love to try out your new formatted buzz patches! I hate using sprays because I have a negative reaction to deets and I hate the feeling on my skin so I can only imagine how my kids feel. The patches are convenient and easy to use!

Amazing , thoughtful and fast response to my concerns! Even offered a solution if things don’t work the way that they should.. I felt heard , that’s rare !
So thankful 😌

Caz/Carolyn from Customer Service answered my email immediately about not wanting to go to a depot to collect my patches.

Slight issue with delivery- Caz was so helpful and organised everything immediately.

This is an amazing family oriented run company well thats how it feels to me.
Everyone I have encountered is so nice, friendly, caring and helpful unusual for a lot of companies these days.
They have some unusual items to help pets and some more innovative Mosquito BuzzPatch which is new to me but worth investigating for children especially if living in Florida type areas. Thought I'd just mention that.