Naturalspasupplies Opiniões 

12
TrustScore: 3.5 em 5

3,7

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Informações sobre a empresa

  1. Loja de cosmética

Informação fornecida por diversas fontes externas

The UK's leading suppliers in Natural Body Care, eco and green cleaning products, including Rhassoul Clay, Argan Oil, Soapnuts, Alum Crystal and Hemp Oil Soap


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

12 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

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3,7

Todas as opiniões

(12)

3 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Superb quality

I have been using Natural Spa Supplies for several years.
Delivery is always prompt and quality is superb - the best there is! And I like that everything is completely natural.

12 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Extremely well-made clothes pegs

Can clothes pegs be beautiful? They certainly can because I have just taken delivery of the most well-engineered, good quality, robust and tactile large, and beautiful, beech wood clothes pegs. They arrived promptly, were well packaged and I feel confident will work very well indeed. It's windy here in Walton-on-the-Naze and I've recently been retrieving washing that's blown off the line despite triple/quadruple pegging - yesterday the laundry stayed put thanks to these little fellas. Hurrah!

17 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent products

First of all, I must say that I work in the health and beauty industry (for over 30 years) and I’m rather hard to please. I really drill down with every company I buy from. I like to investigate product's - I thoroughly read the ingredients list, look at the reviews, the company ethics and much more.

All in all, I’m very impressed natural spa supplies and I would not hesitate to recommend. My products arrived well package (all very eco friendly and went straight into my recycling bin) and arrived within two days of ordering.

100% natural witch hazel. Excellent product and will definitely be re purchased and I will try some of the other floral waters. I am currently using lavender and rose waters, from another company but hands down, the witch hazel from here, is much better and I will switch.

The body exfoliating glove is fabulous! I’m going to purchase again and have it in my gym bag. Please throw away your nylon exfoliating gloves and purchase these. They really are quite impressive.

Great company - please do support them, their products are so far for me, really very good.

28 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Gorgeous sponges..

I sent my first order to this small company a few days ago and it turned up within a couple of days.Well packaged(there was a glass bottle in it) and all the items are lovely.One of the items I ordered was a silk fina sponge which I have used on my face and it felt amazing,leaving my skin feeling really clean.There is a crack on the back of it which I only noticed when I got the sponge wet so I will just have to be careful with it,not a complaint ,one can sometimes expect this with natural sponges.Will definitely be ordering more types of sponge off them when they come back in stock..The rose water is so pure and smells gorgeous and the rhassoul clay has given me the clearest skin ever.Wish I’d discovered this company sooner!

25 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Item had wrong label! Attitude appalling, AVOID!

I bought expensive magnesium flakes from this company. I had found the first batch soothing so I bought some more. After using them, things didn't feel soothing at all so I had a look at the pack and it said "Magnesium Flakes" on the front but "CITRIC ACID" on the back! The company wouldn't refund because I had openened them!!! Then when I re-iterated that I did not want to risk using this product, she said "You are almost certain to know someone who can benefit from using them – just take the back label off first!" !!! I have been persisting to try to get a returns label and refund but they are being obsitinate and obstructive. They have no concept of having wronged a customer. I know this sounds unbelievable but this is the honest truth about my experience.

22 de dezembro de 2023
Opinião espontânea
logótipo da Naturalspasupplies

Resposta da Naturalspasupplies

Hello Review readers.

I am sorry this customer who isn’t showing her name is so cross.

The customer started off by sending me a photo of what looked like a few teaspoons of magnesium flakes in one of our packets and complaining that the packet of magnesium flakes had the wrong label on the back. We accepted the labelling error and immediately apologised. We are just human.

We confirmed that the contents were magnesium flakes which by the way aren’t expensive, but they are the best Zechstein quality. They are currently £7.50 for 500g in eco packaging.

In the photo, it looked like the customer had just about used them all up so it didn’t cross my mind to discuss a return – it would be futile over a few teaspoons of Magnesium Flakes!

Once I had established that she had opened the packet and used just a tiny amount I did suggest she send them back for a refund which she hasn’t done. We don’t send returns labels as we are an eco company and don’t want the additional printing, but just refund customers once the item is returned. It is all on the website and no one else has every demanded a returns label.

Please be aware that in UK law, if cosmetics are opened, the company doesn’t have to refund the customer, there are good reasons behind that. We basically follow the UK distance selling rules straight down the line and shouldn't be criticised for doing so.

It is a shame that the customer has got so irate over a small error. I can see that she clearly intended to ruin my Christmas over £7.50. However, I just looked at the review today.

So please customers, if there is a problem, please pick up the phone rather than sending confusing emails and getting cross, explain the situation to us and we will invariably arrive at the best solution within minutes. It is better to be positive, constructive and kind. You can build up great relationships with your suppliers and the happiness is shared.

In this brutal world with carnage going on all around us, let us please as humans be nice to each other. Rather than trying to destroy a 17 year old British eco business, that was 'plastic-free' before it was even a concept! Let’s all try to help British businesses, unless that is you’d rather us not be here and get everything from China or Amazon.
Please be thoughtful. Remember it just took one harsh comment from Ofstead to tip the headmistress Ruth Perry, to take her own life. Words can kill. Be kind and helpful this 2024.


Classificada 5 em 5 estrelas

Amazing company

Amazing company. Love and use all their products I have tried. They send them in environmentally friendly packaging with lots of printed instructions and advice. They have videos on their website which explain how to use their products and where they source them from. I’m a huge fan.

27 de setembro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

I can't say enough good things about this company

I've purchased quite a few hard-to-find natural products from Natural Spa Supplies, and on each occasion I've been delighted with the quality and effectiveness of their products - from Hemp Oil soap to Rhassoul Clay (which has transformed my hair!) to Argan oil, everything is outstanding and superb quality. All eco-friendly and ethnically packaged with zero plastic, to boot.

But what really marks this company as exceptional is the outstanding customer support from its extremely knowledgable owner, who goes to the nth degree to answer any questions you may have. I had an unusual query about the water produced by her clay Amphora urns (which produce filtered, spring-like drinking water) and she came back to me with a detailed and extremely helpful reply.

This is someone who genuinely cares, and is clearly passionate about our environmnent and all things natural.

100 stars, if I could.

1 de abril de 2019
Opinião espontânea

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