Nautica Opiniões 

I won’t be shopping online from Nautica.com again. The jeans I ordered didn’t fit, although they were the correct size. I always where a 34x34 in Nautica Jeans. These were marked 34x34 but were actually 36+ in length. I bought this same jean on sale last month and it was fine. The returns process is frustrating since they don’t make returns or exchanges easy, you have to arrange shipping yourself through UPS or FedEx and pay standard shipping rates $16+, which is almost as much as the jeans cost. The whole process feels designed to discourage returns rather than help customers. Save yourself the time, money, and frustration, and shop elsewhere.

Nautica shipped me items that were completely different to the online listing (long sleeve instead of short; white logo instead of blue) but still had the audacity to charge me a $10 return fee! Avoid this seller.

This company would not let me help exchange item on unsent order!!! the order was underwear, I made a mistake ordering wrong item, called in to help help me exchange or cancel the order. That wouldn’t do it for me. Lost me as a customer forever.

Terrible return policy which I'm sure is intentional. They don't provide information or a label, your return costs half as much as your purchase. DON'T BUY FROM NAUTICA.

The zip on the coat broke after 1 season though it’s been a problem for months before it gave up

Schlimmer geht nicht! Absolut miserabel. Gebuchter und bezahlter Parasailing Flug 2 mal abgesagt und auf anderes Datum verschoben. Dann beim 3. Termin verspätete Abfahrt. KEINERLEI SICHERHEITSVORSCHRIFTEN ERFÜLLT: Keine Einweisung, keinerlei Infos an Bord, Fahrer sprach nur spanisch, Umstieg auf ein anderes Boot ungesichert mitten auf dem Meer notwendig und KEINE SCHWIMMWESTEN ODER RETTUNGSRINGE selbst als ein Fahrgast über Bord ging und fast ertrunken ist!!!!!!
Ein Rettungswagen musste den Mann in ein Krankenhaus fahren.
Solchen Unternehmen müsste man direkt die Lizens entziehen.
Haben dann auf Parasailing verzichtet und mit viel Diskussionen unser Geld zurück gefordert.

Der Betrieb dort lief dann aber ohne irgendeine Änderung in Sachen Sicherheitsmaßnahmen einfach weiter…

Not a great website to navigate.

Wish they would make that easier.

They suck. Do not buy online from this company. The fact that nothing fit i had to pay shipping to return . I hope they go out of business. I will never, ever buy any thing from this company. Horrible place to deal with.

The nautica store # 00086 at Concord Mills is horrible. I’ve been to the store on 3 different occasions to make a return and no seems to be able to do it! Poor customer service and hope the stores goes out of business.

If you are not near a physical Nautica store and order online, you have to mail back your item. Not unusual. They will not provide a label. You have to make sure you have a copy of your sales slip, return the original in package and pay to mail it back- suggesting a traceable service such as UPS, etc. took 30 minutes to get all this information. The products are pretty good- cheap prices, so you get what you pay for, but this return process was unexpected and way too much trouble. They have lost a customer.

Never received my order ! Scam company

Placed an order online, the wrong item was sent to me. It was returned but now it is 1 month later and no refund. I called customer service, a totally useless and frustrating experience. I was unable to speak to a manager. Hoping I will see my money. Will not be buying from them again.

The stitching on a Nautica shirt I purchased unraveled the first time I washed it. Nautica's policy is to refuse refunds or replacements for items that have been washed, probably because they know the quality is so poor that washing will invariably destroy the item.

I use Nautica.com all the time and always get the email notices for sales.
I love the fit and quality of the merchandise.

After my review on 2/17/2026, I received a call on 2/18 from a woman who identified herself as 'Ingrid' and she was a customer service supervisor. Despite being told on Feb 17th, that the overnight shipping charge would be refunded for lack of fulfillment, it had'nt happened yet. Ingrid promised me that she would immediately refund the $25 for overnight shipping (why the wait?) and that if the package did not arrive on Feb 18th, she would refund the rest of the amount, without needing me to call back again. Well, the package did not arrive on Feb 18th and I left town early Feb 19th. Since then I have not heard from Nautica either by email or otherwise. Neither was the remaining amount $115 refunded till yesterday, so I had to dispute the charge on my credit card. Why is Nautica's customer service so disingenious? Ingrid said three times during that recorded conversation that the amount would be refunded if the package did not arrive on Feb 18th and yet nothing happened. Doesn't Nautica's management have any sense of the harm that they are doing to their own brand by allowing such ineptitude to occur repeatedly?

I bought 5 shirts I having a problem with the tags rubbing my side. It was very uncomfortable,my skin was red with scratches. Please move your tags or make it really easy to tear, because I have cut it out I could've mess my shirts up. Y'all have really nice inventory and a wide nice clothing selections,please move your tags or make it easier to pull out. From a itchy customer.

very bad. I buy on Nautica.com. the Clothes not fit and I refund and order the news one. They never ever refund the shipping fee for me, it's $24. OMG and customer service is horrible.
I chat with them 2 time before they refund the money about they will refund shipping fee and NEVER see it.
That why I doubt why they DO NOT send the chat to my email. They don't want give the proof.
Who the hell the CEO? $24 not make me poor but make me never ever order that brand again.

We rent 2 jetski’s today, time after time we must wait another half hour, another 5 minutes. Than, one of the machines didn’t work fine. The power looks lost. They claimed that almost whole of the time the gas was full speed, but the jetski only went slow. Not an excuse or refund or extra time on another jetski. Very disapointing. As mentioned earlier, money in the pocket and done with it…

I am very disappointed with this brand I thought this was great but it turned out very bad out of my imagination I wanted to gift it to someone but the product was half used as well as duplicate there was no fragrance coming from the scent name Nautica midnight voyage the packet was half teared of.

I ordered two packs of underwear from the Nautica website and was charged almost $10 extra after I had already completed my purchase. This was not a shipping charge, as I had already paid $10 for shipping. They made no effort to explain these extra charges or to even provide me with an updated invoice. I placed this order on January 16th; it is now July 7th and the products were never shipped. This company tried to take more money from me than the agreed upon amount during purchase and walk away with my product, too. I had to do a chargeback just to receive a refund from this company with non-existent customer service. I will never purchase another thing from this fraudulent company and would strongly encourage you not to either. Your money is much better spent elsewhere, at a company that will actually deliver on their products. I will not be surprised at all to see this absolute failure of a company go into the ground very soon, if they're not there already.