Nespresso Australia Opiniões 

All I can say is I agree with. others that the instore service is terrible. Warringah Mall used to be staff by well mannered obliging staff. Yesterday served by someone with a North American accent who could not have cared whether coffee was bought or not. Nespresso there are other 'players' in the market now perhaps you should look at lifting your game to compete with the supermarket varieties (including your 'sub' label Starbucks. Why go into a shop where staff are unpleasant when you can just buy Nespresso Starbucks from the supermarket???

After many attempt to get my nespresso Machine fixed I get it return without a descaler the panel is held in. Nespresso equal zero service zero understanding and zero purchases from now on. Such a disappointing customer service experience. NESPRESSO USED TO EQUAL GREAT MACHINES GREAT COFFEE AND GREAT SERVICE THAT WAS OVERPRICED. NOW JUST OVERPRICED.AVOID AT ALL COST

"....All coffee specialists are serving other customers" and have been for the 15 minutes before writing this review. My in store pickup has "been lost". The store were quite pleasant, and offered a coffee, but a wasted trip.

I have been a Nespresso member for about 5 years total. The coffee has always been great, but customer service has been sliding, slowly. Culminating in an absolute lack of effort at all.

The purpose of this review, if anyone reads it, is to ensure you know that the once elite standing, that came with owning and using Nespresso has gone, and you are no longer a member of the illustrious Nespresso club, but simply another customer number or dollar amount.
For the sake of this, there are equally good programs, coffees and machines available that are far less expensive. Do yourself the favour and check them out.

Tried to claim $40 coffee redemption from Nespresso after buying machine online from Harvey Norman, talked to 3 different people at Nespresso and just got stuffed around last one kept me on hold ended up giving up after 20 mins

Some of the worst customer service ever experienced. I finally caved and joined their subscription offer after purchasing a new machine - $50 off the first and sixth months on a $50 plan. Advertising stated that I would not be charged the $50 for the first month on sign up, but of course I was. I contacted customer service straight away and they guaranteed a refund.
Then silence.
I chased again via chat and they confirmed it had gone to the 'finance' team for processing. They would follow up and confirm via email.
Silence again.
I called and spoke to someone. She was lovely on the phone, confirmed the finance story and promised to investigate personally. She would call me in a few days to double check that the funds had hit my account.
Silence.
Chat again and this time they offered me a credit on my account. I confirmed that I didn't want credit, I clearly wanted a refund as funds were taken from my account incorrectly. They said they would have to speak to their manager and would email me later that day.
Email came through... weird messaging that they'd done me a great service by adding the credit to my account and how happy I should be that they'd sorted it all out for me.
My response:
Thank you for honouring your word and coming back to me in the agreed timeframe.
As outlined earlier today, I did not want a credit on my account, I wanted a refund after you incorrectly took funds from my credit card. I think, especially in current times when people are out of work in NSW and require money in their accounts rather than 'credit' at companies, withholding funds like this is unacceptable behaviour.
I have used the credit and cancelled my subscription as I do not trust that the agreed terms will be upheld on your end moving forward. I also no longer feel that Nespresso is a company true to their principles of integrity, honesty and respect and will be taking my business elsewhere. This is unfortunate, given that I have been a member with you since 2014.
Thank you Taylor for your assistance and I hope that your experience working at this company is a better one that I have had as a customer.

Never did I expect 'scam' like behaviour from a global, high profile company such as this.

I owned a Nespresso machine for a year and tried a range of pods. The coffee is just...ok. I think you get better from instant coffee.
For me the fact George Clooney is the face of Nespresso was enough for me to get rid of it.

There have been so many disgusting issues with this company. I was given a Nespreeo coffee machine for my birthday. I tried to purchase the Welcome offer of 150 capsules and gifts but it was out of stock online for days. I eventually contacted Nespresso via chat, who said it was in stock and I asked for this to be updated. I placed my order on or around 29 June 2021 and this included purchasing extra capsules. From here it was an absolute nightmare.

Despite a guaranteed shipping of 1-2 business days, it took about 2 weeks for me to receive my order. Toll were absolutely shocking and Nespresso were horrific to deal with. I had to continually chase them up about my order. I was promised by TWO Nespresso staff members that they would personally ensure my package was delivered 'tomorrow' but it never was. Toll kept putting it on board for delivery and then taking it back to the depo and Nespresso were not compassionate in the slightest. Then Toll delivered one of my packages along with a box containing a couple of complimentary sleeves but completely forgot my other package that contained the Welcome pack and free gift.

There is no number to contact Nespresso and when they email me they have the nerve to tell me to contact them back on their live chat, which sometimes includes a long delay waiting to get through to anyone!

Eventually Nespresso re-sent the packages, even though I had already told them I had received one out of the two that were expected. I was transparent about what I had received and never expected to keep more than what I had paid for. Nespresso told me they had told Toll to return the outstanding package to them as they had sent it again with Australia Post. Toll didn't listen to Nespresso and instead delivered my package, and Australia Post delivered it too, so I had two of everything. I actually thought this was positive as I thought Nespresso had realised they had missed the 1-2 business day guarantee, had a long history of shocking customer service interactions with zero help from anyone, and were sending it again as compensation to keep me as a happy consumer.

Nespresso is now demanding I send the packages back and have arranged TNT to come and collect from my house. They wanted me to post it back and I was outraged - they wanted me to spend more of my time posting back a package that TOLL WAS SUPPOSED TO SEND BACK TO THEM. Nespresso, you actually have to collect the cost from Toll as damages given they have not followed your instruction to return the package. Nespresso have said if I don't send the package back they will charge me! Charge me for something I never asked for and after 2 weeks of dealing with nothing but headaches and false promises to deliver?

I also received an email this morning stating that they want me to print shipping labels to put on the packages. I am honestly so disgusted in this service and what they expect of consumers after their shipping service stuffed up.

Imagine this - I buy a 'Welcome' pack as part of my new coffee machine gift, Toll stuffs up delivery and doesn't listen when Nespresso asked for the package to be returned, then delivers it to me and Nespresso expects me to have to return it or take time out of my day to print their labels and organise collection. A normal company with consumers in mind would have credited my account or allowed me to keep the packages particularly as it is the fault of Toll for delivering them after Nespresso asked for their return.

**As I was writing this review there was a knock at the door and it was TNT collecting the packages, even though Nespresso's email says 28/7 and today is 26/7. Absolutely hopeless. TNT couldn't take the package because it didn't have a shipping label, which I received via email about 20 minutes ago and haven't printed yet. There is another person/company Nespresso has wasted the time of, as the guy now has to come back another day. I will never purchase from this company again. Thank goodness they make fantastic tasting coffee capsules from other brands that are compatible with my machine.

After persevering for 2 years we have given up.
I don't think they managed a single order smoothly.
Last order took 4 weeks to eventually arrive.
Unless you live next to a Nespresso store it's not worth the aggravation.

Bought a Nespresso Vertuo in May . Read all the manuals and troubleshooting options . On day 1 the machine revved up and died after 10 seconds . Finally after 10 goes coffee came through barely warm. Day 2 I tried to register for the $100 cashback offer. The site said the offer was not available with the number entered .The call centre in Auckland promised to arrange the cashback through their promotions section . Nothing happened . Day 3 same results with the machine . Kept stalling and finally lukewarm coffee. The pods can ONLY be purchased from their shop or online . Woolworths has the pods on their web site but they instantly transfer you to the Nespresso site . CAPTIVE RIP OFF MONOPLY. Day 4
in frustration I packed up the dud and returned it to the retailer for a full refund. Never use them .

Your Website - why is it still broken - every-time I am offered to reset my password and I do - then try to log-in and it takes me to the error page. Are you ever going to fix it?

Nespresso customer service is terrible....to the extent that I ended up sending them a Youtube video of my experience.
I bought a new machine and you can't properly control the levels of water in your coffee. When I queried this with customer support they indicated that the machine would be damaged if more water was let through....how odd!

I have a brand new Nespresso Vertu machine which is 6 weeks old.
Ever since I have started to use it, once the capsule is released, coffee drips from mechanism and onto framework inside the machine. I went to the store where I bought it; showed them a photo of the ongoing coffee drip problem, and they said it looks like a faulty machine. They said I have to call Nespresso directly.
I called Nespresso and explained my issue. I asked for a replacement machine as mine is brand new. They said no, it has to go to Melbourne repair shop for assessment and repair. I live in South Australia.
They offered to suspend my subscription for this month, but that the period of subscription would be extended by a month; in effect giving me absolutely nothing.
This is a shocking way to treat a brand new customer who has been sold a faulty machine. They are happy to take my money but offer nothing in return.
A bad and shameful company.

I had bad customer service today over the phone with a couple of ladies. We tried to trouble shoot the machine but after many failed attempts, I asked if I can have a replacement or have it fixed. She refused and said “no, we have to keep trying more before we can even consider that option such as watching a tutorial video on trouble shooting or put all the milk frothing parts into boiling water. After explaining that I had problems with the machine in the past and had not had it for more than 12 months I would like a replacement as it’s still under warranty; she still refused. I’m so unhappy with the way they handle these types of issues with customers. After paying $400 for this machine this is the type of service I get. I would not recommend their products to anyone.

I went to the Chadstone stone store on Saturday 16th Jan to buy some capsules and had a lovely young man serve us. We ended up buying for couple of 100 dollars. As soon as we paid the server went to get a bigger bag for us and while we were waiting the lady manager was keen in getting rid of us and wanted us to leave before our product was packed and was rude and insistent we go and stand in the corner or outside. All they want is to get the money and kick us of, no customer service or common etiquette. Terrible service!

BUYER BEWARE!! I purchased a Nespresso Lattissima One to be able to make coffees at home but that is far from what this machine makes. This machine makes approximately 1/4 of a cup of coffee and 3/4 of a cup of froth. So if you are after a machine that makes coffee flavoured babyccinos then this is the machine for you, if you are after a coffee machine that actually makes a cup of coffee then DO NOT BUY.
I have contacted Nespresso already regarding this and the response I received was that this is a Cappuccino machine that's why there is a lot of froth, if the machine actually made a cappuccino I would be more than happy but to get literally 2 or three sips of coffee and 3/4 a cup of froth is totally unacceptable for a coffee machine. They also said to try a different type of milk which I have also gone and done (I have tried about 4 or 5 different milks with the same result)
To actually be able to make a coffee I need to make the coffee as normal then scoop out all the froth, then start that process again and scoop out the froth again, then in a separate cup repeat that process then combine the 2 cups of coffee together to actually be able to get nearly a decent cup of coffee, so unless you have the patience and a good 10 minutes up your sleeve to do this every time you want a coffee then I suggest you don't purchase this machine.
Every time I make a visitor a coffee at my house the comments I receive are "WOW, that's a lot of froth" or "That's way too much effort for a push button coffee machine" or "That looks like a pain" and I always make sure to tell them NEVER to buy a Nespresso machine because this is what you get and I don't want any of my family or friends making the same mistake I did with buying this machine.
This has turned me off ever buying another Nespresso product and I am very disappointed with the responses I have received regarding the performance of this machine.

Unfortunately I had to give a one star rating because there was nothing less.

I went to Nespresso's Chatswood Chase (Sydney) retail shop at 9.10am this morning (Saturday, 19 December 2020) to purchase 24 sleeves of coffee capsules. There were only 4 customers in the store, and I was the 4th customer. There were 7 staff, including the Supervisor. 3 of the staff were serving the 3 customers in front of me. I waited for almost 10 minutes to be served, while the remaining 4 staff, including the Store Supervisor were standing idly by. When I complained to the Supervisor about the slowness in service, she replied, "Well, it's Christmas." For goodness sake, there were only 4 customers in the store, and she could not get herself or another of her staff to go behind one of the unused cash registers to assist with the remaining customer. Fancy what the level of service would be like after COVID-19, with more customers or potential customers walking into her store!

I ordered 250 capsules on 13/12 and paid a delivery fee of $9 for 3hr delivery by a company called Zoom2u. I rang this morning 24 hrs after order was placed to complain that my coffee still had not been delivered. Very little satisfaction. We will send you 2 free coffee sleeves.Really? Is this how you treat your long term customers. Not good enough Nespresso. Don't mess with a woman who hasn't had coffee!!! Still waiting!

Nespresso since when is cash not accepted legal tender why do Nespresso continually discriminate against people who only have cash no cards at all

These guys are useless and take zero responsibility for anything. We purchased a new machine a year ago. At the time they had a special promo that included $70 coffee credit. This was ordered and never sent.
The Nespresso rep in store was very nice and at the time told us that he placed our order and set up our coffee club account. He said we would receive an email about the new account. He mentioned that the service team would be in touch for the $2 balance for the order. When we questioned that he said that It was because the $70 didn’t exactly match the cost of pods and delivery. Ok. We wondered why they wouldn’t just send an order slightly below the $70 but apparently they don’t do this.
So we just went with that.
And were keen to just pay the $2 then and there, which he said he couldn’t do. We were also told that as it was near Xmas that the order might take a while. That was it. So no real understanding of how the account or coffee club worked. Just wait for the delivery and an email.
So we waited and then come January this year when the order hadn’t arrived we called the store we bought the machine from asking what we needed to do to check on the order. They said we would have to talk to the rep in store but he was only in on weekends and not all weekends and they couldn’t give us his number.
We went to the store a few times - the same guy either wasn’t there or no rep was there.this took six months.
We tried again in late Aug this year and finally caught up with him in store. He appologised and gave the 1300 customer service number for Nespresso.
That day we called the number and the lady was friendly enough . She checked our order and could see that one of their reps had made a call to us in Dec last year but no one picked up or returned the call. That was it. So they let the order expire. No email, No message , no second call, nothing. She mentioned that she would need to check something with their back end to see if she could reinstate the order and call me back. At the time I asked her to change the the phone number on our account to mine , rather than my partner’s. She never called back either of us.
I called again today and a different guy answers and says the order expired and they won’t reinstate it as the system won’t let them . He offered a goodwill offer of 50 pods if I bought 50. We were supposed to receive 50 pods in the first place.
I complained as the expiry of the order was their fault not ours as they gave us no instruction , sent no email and didn’t try to reach us again and asked him to put me on to someone higher. He went to speak to his manager . Came back with same answer. I said ok then, send me the offer in an email then. He said I could only access if I rang to place an order and it would be a note on our account.
I then , once again tried to log in to our account and received the same notification as before - email address not recognised - even though the rep and service centre guy said we have an account using this email address,
Fuming. Will not be buy their pods or products ever again