New Hope Opiniões 

21
•
TrustScore: 3 em 5

2,8

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Id like your software and support, thank you New Hope and all team,guys helped me install and earn my first money on the orbex broker. Guys, in comparison with other companies, no one has such support... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

TTheir after-sales service is really poor — I don’t recommend going with them. They already have many customers, yet they haven’t added enough staff or customer support to handle them properl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I prodotti New Hope sono una garanzia. Sono loro cliente da anni, avendo acquistato i loro software. All'inizio ero scettica, visto l'importo elevato, ma i risultati sono veramente incredibili. Alti g... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

hello , from 6 month ago I asked them to send new update for me , but they never answered to email , also in live chat when I ask same request the don't answer more and left the chat

A empresa respondeu

Informações sobre a empresa

  1. Empresa de software

Escrito pela empresa

New Hope is a technology-focused company specializing in the development of trading software and market infrastructure tools. Our journey began with extensive research into how financial markets operate and how modern technology can improve the efficiency of trading processes. Through years of practical trading experience and continuous analysis of market data, we developed a set of software solutions designed to interact with financial markets in a systematic and controlled way. The core idea behind our products is combining real trading experience with advanced software development. Instead of relying purely on theoretical models, our tools are built based on practical market observations and ongoing testing in real trading environments. Our team focuses on building automated trading systems and analytical tools that help traders interact with market data, execution environments and trading infrastructure more effectively. Continuous research and development allow us to adapt our technology to changing market conditions and industry standards. At New Hope we believe that technology, data analysis and operational experience must work together to create reliable trading solutions. Our goal is to provide tools and infrastructure that support traders in making informed decisions and managing their trading operations more efficiently.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

21 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(21)

6 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

To everyone out there thinking about…

To everyone out there thinking about doing business with this company!
I can’t warn you enough against it. Seriously, guys, you can see it again now from Lars’s latest experience.
After you buy, you get no assistance, no support, and not the data you depend on.
I’d even go so far as to say this is a scam. It looks like you won’t get the fast data feed at all. It’s all just for show, and the customer is simply being ripped off.
These scammers are based in the UAE and the UK office is just a shell company, there’s practically no chance for a customer to enforce their rights.
So once again—stay away from offers from New Hope or this Sergei or Ivan.

26 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Be careful

I unfortunately cannot recommend this company at all.

I paid a one-time fee of $4,500 for their so-called arbitrage bot. Over an extended period, several broker accounts were opened and tested. The result: no meaningful returns, and in some cases even losses.

What I found especially disappointing was the “solution” they offered afterward. They proposed a 50/50 profit split model, but in order to participate, I was supposed to deposit an additional $5,000 into each broker account.

After already paying $4,500 for the bot and seeing no convincing results, I see absolutely no reason to invest even more money.

Based on my personal experience, the actual results were nowhere near what I expected from a supposedly profitable arbitrage bo like they’re promising.

Operating the bot on your own is practically impossible. You are simply given a 50-page PDF manual, and there isn’t even an onboarding call to properly explain how to set everything up and use the system.

8 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

So far, everything has been good.

I was expecting a long setup process, but it actually took less time than making my trading account. Whenever I wasn't sure about something, support answered with clear instructions instead of copy-paste replies. I’ve experienced profitable periods while using the software, and overall I’ve been satisfied with how everything has worked.

29 de junho de 2026
Opinião espontânea
logótipo da New Hope

Resposta da New Hope

Thank you for sharing your experience with New Hope.

We’re pleased to hear that the setup process was faster and easier than expected, and that our support team provided clear and helpful instructions whenever you needed assistance.

It is also great to know that you have experienced profitable periods and have been satisfied with the software so far. We truly appreciate your trust and look forward to continuing to support you.

Classificada 1 em 5 estrelas

Die Antwort ist genauso unehrlich und…

Die Antwort ist genauso unehrlich und verlogen wie ich diese Firma kennengelernt habe. Du hast mich über Monate nur vertröstet, hingehalten und keine einzige deiner Zusagen eingehalten. Deine Software ist für Kunden wertlos. Das ist die Wahrheit.

The answer is just as dishonest and deceitful as my experience with this company has been. For months, you’ve done nothing but put me off, string me along, and fail to keep a single one of your promises. Your software is worthless to customers. That’s the truth.

26 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

After comparing several trading…

After comparing several trading technology providers, I decided to try New Hope. The installation was completed without major difficulties, and the support staff checked that everything was configured correctly. Over the following months I experienced some profitable periods, though results naturally varied over time. I appreciated the practical approach and the fact that nobody suggested guaranteed outcomes. The software worked reliably for my needs, and support remained available whenever I needed help or additional information.

26 de maio de 2026
Opinião espontânea
logótipo da New Hope

Resposta da New Hope

Thank you for sharing your detailed experience with New Hope.

We are glad to hear that the installation process went smoothly and that our support team was able to assist you with the initial configuration and any questions along the way.

We also appreciate your realistic understanding that trading results can vary over time. Our priority is to provide reliable technology, transparent communication, and practical support without making unrealistic promises or guarantees.

Thank you for choosing New Hope and for your trust in our team.

Classificada 1 em 5 estrelas

Really bad experience and waste of money

TTheir after-sales service is really poor — I don’t recommend going with them.

They already have many customers, yet they haven’t added enough staff or customer support to handle them properly. This is unacceptable. And if you try to complain, they will insult you instead of helping.

Also, don’t trust their so-called “refund policy.” They won’t refund you even a single cent.

They will provide you with a “preset” that they claim works, but in reality, none of them do. Even after I tried adjusting the settings myself, nothing changed. When I asked them about it, they blamed me for “not understanding.”

Please save your money — there are many other companies out there that are far more trustworthy than this one.

15 de outubro de 2025
Opinião espontânea
logótipo da New Hope

Resposta da New Hope

Hello! We’re sorry to hear that you feel this way. We always do our best to assist every customer and carefully review each case. However, the situation you described seems a bit different from what actually happened — it appears there may have been some misunderstanding.

All of our customers receive full support and working presets, and whenever something doesn’t fit perfectly, we offer adjustments or replacements. Refunds are also processed strictly according to the policy that every client agrees to beforehand.

We truly value feedback, but in this case, some of the statements are not quite accurate — our team made several attempts to help and provide solutions, which unfortunately were declined.

Classificada 5 em 5 estrelas

New Hope has revolutionized market…

New Hope has revolutionized market interaction with its innovative individual trading bots, delivering impressive profits and efficiency. Built on personal trading experience and thorough market research, these bots reflect the team's deep expertise in trading software development. The early success of their approach solidified their reputation in the field. While their tools are powerful and effective, new users might require more detailed guidance to maximize their potential. Regular updates and enhancements also ensure they remain competitive in the fast-evolving tech-driven trading environment. Overall, a cutting-edge solution for traders seeking both reliability and innovation.

8 de maio de 2025
logótipo da New Hope

Resposta da New Hope

Thank you for your detailed and thoughtful review!

We’re truly glad to hear that you appreciate New Hope’s approach and the performance of our individual trading bots. Our team has invested significant trading experience, research, and development into building tools that help traders interact with the market more efficiently and confidently.

We also appreciate your feedback regarding the need for more detailed guidance for new users. This is very valuable to us, and we are continuously improving our documentation, tutorials, and support resources to make our platform easier to navigate for everyone.

Our team remains committed to regular updates, new features, and ongoing improvements to ensure our solutions stay competitive in the fast-evolving trading technology landscape.

Thank you for choosing New Hope and for sharing your experience with us! 🚀

Classificada 5 em 5 estrelas

New Hope Arbitrage is a game-changer

New Hope Arbitrage is a game-changer! With lightning-fast execution, precise algorithms, and seamless automation, trading has never been more efficient and profitable. The software is reliable, user-friendly, and incredibly effective.

A special thanks to developers Sergi and Ivan for their exceptional support and dedication—truly top-notch service! This software deserves more than 5 stars and is a must-have for serious arbitrage traders. Highly recommended!

1 de janeiro de 2025
Opinião espontânea
logótipo da New Hope

Resposta da New Hope

Thank you so much for your amazing feedback!

We’re thrilled to hear that New Hope Arbitrage has made such a positive impact on your trading experience. Our team works hard to build fast, reliable, and efficient solutions that help traders take advantage of market opportunities with confidence.

A special thank you as well for mentioning Sergi and Ivan. We’ll be sure to pass along your kind words to them — they will truly appreciate it. Providing dedicated support and ensuring our users get the most out of the software is one of our top priorities.

Your recommendation means a lot to us. We’ll continue working to improve and expand our tools so traders like you can keep achieving great results.

Thank you for being part of the New Hope community!

Classificada 1 em 5 estrelas

don't send update

hello , from 6 month ago I asked them to send new update for me , but they never answered to email , also in live chat when I ask same request the don't answer more and left the chat

5 de agosto de 2023
Opinião espontânea
logótipo da New Hope

Resposta da New Hope


Here’s a response addressing the concern:

Hello,

Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience you’ve experienced.

Please note that all our robots are designed to update automatically whenever the program is launched. You don’t need to manually request updates, as they are applied seamlessly to ensure optimal performance.

If you are still facing any issues or if the updates are not reflecting properly, please feel free to contact us directly. We’ll be happy to assist you and ensure everything is working as expected.

Thank you for your patience and understanding.

Best regards,
New Hope Team

Classificada 1 em 5 estrelas

I bought the New Hope Trader EA

I bought the New Hope Trader EA.
But after a short time I had financial difficulties.
I wanted to use the "Refund" privilege stated on the site newhope.uk.com
The "Refund" feature is present on the New Hope Inc. website.
I contacted the technical support manager Ivan via Telegram.
I asked to use the "Refund" service, this service is available on their website.
The money was not returned to me.
I was blocked from accessing the New Hope Trader advisor.
(A screenshot of the blocked Expert Advisor New Hope Trader is available)

As a result, after a long argument with a technical support representative Ivan (in the Telegram channel),
New Hope Inc left me:
1. without cash (2000 dollars)
2. no New Hope Trader advisor
4. complete disregard on the part of Ivan's representative
I bought an advisor on June 6, 2023.
(Invoice screenshot available)
I made a payment through Binance –
Screenshot of my payment via Binance is available
Due to family reasons, I asked to use the Refund feature.
This feature is present on the New Hope website
Received a refusal from Support in the Telegram channel with the name Ivan. Telegram correspondence saved. Ready to provide full correspondence.

The refund was refused. In a rough way. The message has been saved.

A few days later, access to the adviser was disabled without warning.
Screenshot of the blocked adviser is ready to provide

The statement of the representative of technical support of New Hope Inc - Ivan:
"You've abandoned your advisor."
It's not true: I requested a refund, not an adviser rejection.

Ivan, in a Telegram correspondence, offered to "work off the funds" that I paid for the New Hope adviser. He suggested the broker himself.
But in the end, New Hope Inc couldn't earn a single cent.

275 losing trades.

Here is a link to trading with the New Hope Trader
(ready to provide upon request)

I asked to work out the funds spent for the adviser from another broker.
I opened an account with another broker recommended by New Hope Inc tech support and deposited funds.

Instead of re-trading,
Ivan from technical support stopped responding to my written messages in the Telegram channel.
Hasn't responded to my emails for 22 days.

In addition, New Hope Inc. was blocked in the main Telegram channel.

As a result, New Hope Inc left me
1. without cash (2000 dollars)
2. without New Hope Trader advisor
3. with a losing account with a broker offered by a representative of New Hope Inc.

Calling all potential buyers:
Be extremely careful with New Hope Inc.!
I ask everyone who has a similar experience of communication to share with others!
Sincerely!

11.08.2023
Responses to New Hope's words:
New Hope:
-Your license has been terminated because you attempted to hack our software.

My answer:
-There can be no evidence of break-in, because there was no break-in.
Yes, I selected different VPS servers to find the lowest ping to my brokers.
This is a prerequisite for using arbitrage.
It's strange that NewHope is scared by the connection of an adviser from different VPS and considers it as a hack.
New Hope:
- We have evidence that we have provided you, but you have not answered any of our questions.

My answer:
-I was not provided with any evidence. There were no questions.
After I requested the "Withdrawal" stated on the New Hope website, my advisor was blocked after a few days.
New Hope representative, be careful and check the activity history.
Please do not fantasize, this is a serious matter. It's about your reputation.
New Hope:
-We do not claim that it was YOU who hacked - it is possible that you transferred a management license to someone, which is also prohibited by our rules. You also said that you are not the only one using our robot.

My answer:
- I was the only one who used the adviser I bought for $2000.
Be careful not to invent something that didn't happen - we are talking about Newhope's reputation.
New Hope:
-After we disabled your license, you immediately asked for a refund, right?

My answer:
- No, that's not true. I asked for a refund for the adviser, according to the policy on the NewHope website. And after a few days, I was blocked from accessing the adviser.
Be careful not to make things up: we are talking about the reputation of New Hope.
New Hope:
-We also noticed that after disabling, hacking attempts from your account were stopped. We have recorded all the IP addresses from your account and have a large evidence base.

My answer:
-Yes, I selected various VPS to get the minimum ping to brokers.
What you so ridiculously call the "evidence base" can be found on the my.vultr.com server, where the rental of several VPUs is reflected in the activity log.
New Hope:
-Also, despite all your lies and hacking,...
- involve real experts and make sure that the test of the adviser from different VPS for the minimum ping is not a “hacking”.

8 de agosto de 2023
Opinião espontânea
logótipo da New Hope

Resposta da New Hope

Your license has been terminated because you tried to hack our software. We have evidence that we have provided you, but you have not answered any of our questions. We do not claim that it was YOU who hacked - perhaps you transferred a license to someone to manage, which is also prohibited by our rules. You also said that you are not the only one using our robot.

After we disabled your license, you immediately asked for a refund, right? We also noticed that after disabling, hacking attempts from your account were stopped. We recorded all IP addresses from your account and have a large evidence base.

The reason for the return you had was that you received a summons to the army in Ukraine. Please note that this is not a reason for a refund. But you continued to write for a month about the return, and it was strange for us that you were not yet in the army.

Also, despite all your lies and hacking, we tried to return the funds to you, but you sent a trading account already under the plugin, no one can physically earn any money on it.

We consider you a scammer and will hand over to all business partners so that no one has business with you.

Classificada 5 em 5 estrelas

I have been working with the company…

I have been working with the company for almost a year, I am satisfied with the quality of the service provided! Installing the software is simple and doesn't require a lot of time or learning. Very detailed user manual.

8 de fevereiro de 2023
Opinião espontânea
logótipo da New Hope

Resposta da New Hope

Thank you for your kind review and for being with us for almost a year!

We’re very pleased to hear that you’re satisfied with the quality of our service and that the installation process was simple and convenient for you. Making our software easy to set up and providing clear, detailed documentation is something we put a lot of effort into.

Your long-term trust means a lot to our team. We’ll continue working to improve our products and provide the best possible experience for our users.

Thank you for being part of the New Hope community!

Classificada 5 em 5 estrelas

I trade with several personal accounts…

I trade with several personal accounts and for me this program is a real salvation! Greatly simplifies the entire process of copying transactions. The initial setup is very simple, I figured it out myself.

28 de fevereiro de 2023
Opinião espontânea
logótipo da New Hope

Resposta da New Hope

Thank you for sharing your experience!

We’re very glad to hear that our software has been helpful for managing multiple personal trading accounts and that it makes copying transactions much easier for you. Creating tools that simplify complex trading processes is exactly what we aim for.

It’s also great to know that the initial setup was clear and easy to handle on your own — we work hard to make the platform as user-friendly as possible.

We truly appreciate your feedback and your trust in our solutions. Thank you for being part of the New Hope community!

Classificada 5 em 5 estrelas

Good!!

Good!!! I managed to make profit on many brokers thanks to their automatic trading robots, and they always replied me when I was asking for support.

26 de junho de 2022
Opinião espontânea
logótipo da New Hope

Resposta da New Hope

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. New Hope Team.

Classificada 1 em 5 estrelas

New Hope are professional scammers - No Hope EA

I spent $3000 to buy NewHope Fix API, which they shared with the EA that works with FXCM, then I opened a Fix API account at FXCM to trade. EA lost more $1000. I require another broker EA can work. They refused. Then I put the EA in the trash. They just want to take your money regardless of whether you earn it or not. New Hope are professional scammers - No Hope EA.

22 de setembro de 2021
Opinião espontânea
logótipo da New Hope

Resposta da New Hope

Dear, Dinh Tran

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

We would like the opportunity to investigate your feedback further. Please could you contact me at admin@newhope.uk.com. We’ll work with you to resolve any issues as quickly as possible.

Regards,
New Hope Team.

Classificada 4 em 5 estrelas

Support and unique tech-soft

Id like your software and support, thank you New Hope and all team,guys helped me install and earn my first money on the orbex broker. Guys, in comparison with other companies, no one has such support! I gave 4 stars, because sometimes I got an answer the next day, but in an emergency they helped me immediately when I chose the wrong settings in the program..

24 de dezembro de 2020
Opinião espontânea
logótipo da New Hope

Resposta da New Hope

Dear Marty,

Thanks so much for sharing your experience with us. We hope to see you again soon.

Regards,
New Hope Team.

Classificada 5 em 5 estrelas

Excellent software

Excellent software and incredible support. Very helpful and friendly.
I wait do a good business with New Hope Team
Thank you so much.
:)

30 de agosto de 2020
Opinião espontânea
logótipo da New Hope

Resposta da New Hope

Dear, Jaime Ale

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Regards,
New Hope Team.

Classificada 5 em 5 estrelas

Top software

Excellent and profitable software for trading. They use an unique approach to trading with great profits.

18 de maio de 2020
Opinião espontânea
logótipo da New Hope

Resposta da New Hope

Dear, Fabio Bianchi

Thanks for the awesome review, Fabio! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Regards,
New Hope Team.

Classificada 5 em 5 estrelas

Straordinario

I prodotti New Hope sono una garanzia. Sono loro cliente da anni, avendo acquistato i loro software. All'inizio ero scettica, visto l'importo elevato, ma i risultati sono veramente incredibili. Alti guadagni costanti con diversi broker, ed assistenza sempre presente in caso di dubbi tecnici.

15 de maio de 2020
Opinião espontânea
logótipo da New Hope

Resposta da New Hope

Grazie mille per il suo feedback!

Classificada 5 em 5 estrelas

They provide software that just works.

They provide software that just works.
I managed to make profit on many brokers thanks to their automatic trading robots, and they always replied me when I was asking for support. Their prices migh be considered high, but it is totally worth it as in a few months I have already payed my investiment and started to make great profit.

14 de maio de 2020
Opinião espontânea
logótipo da New Hope

Resposta da New Hope

Thank you, George !

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