Next Opiniões 545

Had a pair of catherine langsfield textured purple black out curtains delivered yesterday. They were awful. They looked good in the picture but they had the look and texture of a shower curtain. Only good enough for the bin..

Bought 2 sofas 7 day lead time, 4 weeks later still no sofas. Absolutely deplorable customer service. Sofas were due today between 8-4 and got a call at 1.30pm to say they wouldn't be delivered today and no idea when they would be delivered. Was hung up on twice by "customer care" after spending over 2hours on the phone and 4k on sofas for nobody to be able to tell me when I will receive them. Absolutely disgraceful avoid next home at all cost

Absolutely awful shopping online with next.ie. my account keeps rejecting me from signing in and the chat robot is an totally none sence which understands nothing! All it does is to repeat the info already listed online. I can not access my account which I just registered yesterday with the correct info, confirmation email said I will get my shipping today, I don't see my order at all! I thought their online service had improved so I'm back shopping with them again. This just reminds me how terrible it is to shop from next online. I should of read the reviews here 1st before I back shopping with it.....
Do not bother shopping online with next, feeling like I'm not dealing with proper Human here....

Worst customers service ever. They told me my order will be for collection they was marked as collected and returned my money without me even collect it. Mess and all after 2 weeks of waiting...avoid!!!! I hope this company will not be longer on the market

I bought the skinny indigo jeans size 16 xxl for tall fitting. They fit perfectly and are really comfy too. Waiting for more stock to come in so I can get more.

Unfortunately what you order is not what you always get. What the product looks like and described as, is not what I got.

Purchased some clothes. Gents geans. Jumpers shirts. A very nice person served me. But very hard to get proper measurements. Would prefer to deal with male attendent in mens fashion. As a result I have to return goods. Wrong fittings

Ordered new balance runners in black, receive cream & gray ,contacted customer service who offered 15% to keep but advised I didn't want,asked why not discount for reorder as it was sent wrong ,next email offered discount but advised me AGAINST ordering as could not guarantee same would not happen ....what a joke ..not much of a shop if they won't send you what you order ,have ordered off scuh hopefully a better experience

Just amazing customer service. Some items received were faulty. They were replaced quickly & without fuss. Products purchased ( rugs x 2 , lampshades x3) are superb quality. Happy customer.

Richard and Marek were polite respectful delivery drivers. Called us ahead of delivery with am ETA. There was a bit of a worry that my huge sofas wouldn't get through the doors at first but after a bit of pushing and pulling they did it! They put the furniture exactly where we wanted it to go and put all the cushions on. We offered them a drink and a 'loo' break but they declined. Richard said they had 22 more deliveries that day! They took all the wrapping away with them and left our home clear. Thanks guys, yet another example of fabulous customer service 👏 👌 👍

I was in store in next Tralee this evening around 6:15 looking for a baby pramsuit unfortunately they were out of stock so I asked a member of staff could she check out back to see if there was anymore sizes, She was by herself at the till so she said she couldn’t at the moment but she checked the computer for me but the computer showed the size I wanted wasn’t in stock and there was no others in that size either. I told her not to worry I would run to another store and come back if I don’t find anything.

When I came back she had found 3 different options of pramsuits for me, which I was not expecting. She was ever so nice and I was very thankful as have been looking everywhere. I found her to be great assistance and was not expecting that level of service. Unfortunately I did not catch her name but this woman deserves praise when she’s doing great at her job.

I should have read the reviews before ordering a furniture from Next. Horrible experience. I bought an unit that was supposed to be delivered on a specific date and when I asked when they said the window is 7.30 am to 6 pm. Which was ridiculous to begin with, and that was just the beginning of an ordeal. I was told that the delivery guys would ring me and they never did. The furniture ofcourse did not arrive. I rang them, contacted Next over chat to get a voucher and no real response. I only heard they will definitely ring you before they deliver. Fast forward, a week, I ring them again and I am told sorry that furniture is lost and you can order the same one again, we can't order for you but it is in stock. The refund will take 7 business days. Then, of course the furniture was out of stock and I am still awaiting the refund. No one actually helped. This was utterly ridiculous! Most horrible experience ever. In all this, I was never contacted in any form to apologize or give me a timeline. It was frustrating and annoying to say the least.

Absolutely dreadful service. Don’t order any furniture and expect it to be delivered when promised. Kitchen table arrived day after expected delivery date - damaged and with no explanation. It only arrived as we spent the day chasing for an update. So difficult to contact anyone. Arranged for a replacement table and was promised the damaged one would be collected and replaced on a specific date and by a specific time. True to form it didn’t arrive as had been promised and of course can’t contact anyone directly to get an update. Will never use Next again for furniture and would not recommend them.

Processed my refund incorrectly for damaged item which has taken over a month to sort out, promised to give voucher for damaged item. Voucher was exchanged for bank transfer but money never arrived and voucher was cancelled too. Trying to email and chase them down for money but no help at all. The worst experience I've had with Next and has really put their credibility in question for me. I was a regular shopper in store!

Navy blue elasticated back trousers. I bought a 14 my usual size as I have black ones in this size. But they were to tight. I had to go up a size to a 16. I don't know why but next have made these trousers smaller. So I would recommend going up a size. The trousers are nice and the 16 fit me. They will be fine for work. But I just wonder why Next has made there sizes smaller.

We placed an order in store for an item of furniture which was in stock and were advised delivery would take place within 10 days. After approximately 5 days, we called to get an idea of delivery date as we were due to be on holidays the week after. At this point we were advised that delivery would not take place until 15 August, 5 weeks after placing the order.

We called Next Home CS and explained the sequence of events, to which they responded thats the way it is and there is nothing we can do - we were not at all happy!!

Roll on to 14 August, the day before the order is to be delivered, when at 18:45hrs, we receive a text message from the delivery company to advise that delivery would not take place on 15 August due to an issue with the trailer carrying our delivery and they would deliver on Saturday, 17 August instead. Another phone call to Next Home who yet again were awful to deal with and responded with a scripted response.

We received a text message from the delivery company on Friday night to advise they would deliver between 08:00-16:00hrs on Saturday, 19 August. We took turns to wait in and guess what, no delivery. We contacted Next again, and 15 minutes apart we got two different stories. One said oh dear, cest la vie and wait until Monday, the other said, delivery will be made by 20:00hrs on Saturday. Needless to say, no delivery arrived.

We called Next CS again this morning, and were advised that the delivery company was a contractor of DHL and their offices were closed, deeming the information we received yesterday, not to be true. At this point we saw red! We pointed out to the CS agent that we had previously spoken with them and they laughed saying Oh you sure have!! Now have to wait until tomorrow for another follow up.

To date we have lost one days annual leave, a full Saturday, and additional time with phone calls and frustration, and still no delivery of the bed we paid a lot of money for, and no sign of it nor a refund!

Updated - we contacted Next again who suggested we re-order the bed in the hope it would turn up before the original order. We asked if they could just transfer the original order to a new one and they said no. We would have to pay for the new order and then try to get a refund if the original bed turned up!!!

The bed eventually arrived on Tuesday, 20 August well after the delivery window.

Shame on you Next for not being able to get your act together. People place and pay for the orders in good faith, yet you continously let them down.

I went into this store to browse, had no intension on buying on this day, was very happy to see an up to 50% off sale, was interacting with a Lovely young girl called Clare... she was very sweet and friendly and really enjoyed talking to her,
I purchased a jumpsuit for half price and even if I never wear it, I will be thankful for my pleasant experience with Clare

Trying to get through is impossible, then you have to deal with someone that is completely incompetent.

This is the 2nd time I’ve had problems with furniture delivery from this company and the customer after sales care is just appalling. I don’t know why I decided to try them again. Ordered an expensive wardrobe and it was delivered damaged. It was a flat pack and we didn’t open it all as the first board /shelf we unpacked was cracked and squashed together. We got in touch to have it replaced and there was another few weeks for lead time for delivery. Got a delivery date of 8th August and made sure I could work from home to receive. It didn’t arrive and I got a text to say it would arrive the next day9th August today. It hasn’t arrived. I spoke with 2 people yesterday from Next and 3 people today to find out how I can find out where my order is or to plan being here when it does arrive but nobody knows. I was told by one person ‘not to worry’ and was offered €50 voucher for the damaged item. I eventually spoke with someone late afternoon /dinner time who advised they have a ‘chaser’ looking into it. whatever that means-am sure it’s just another person in addition to all the people that can’t help me. So I am sitting here on Friday evening having made sure on both days I was able to receive the replacement and nothing has arrived and I can’t plan on when it will arrive with work as nobody can tell me.
We should have had this weeks ago. So frustrated with the process and lack of care. And it was so expensive

Just an update to say my order didn’t arrive yesterday (today is 10th) and I spoke with 2 people from next who said they’d call back today and still waiting to find out where order is

Without doubt the worst experience I've had in a long time. Ordered 5 thousand euro worth of furniture. Was told in store order would be completed in a certain timeframe. No delivery dates have been met. No communication from next. Having been passed through at least 10 customer service reps I was offered a €50 voucher by way of apology. Furniture yet to arrive and neither has the pathetic voucher. An absolute joke of a company. Avoid at all costs