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Next Divan Opiniões 335

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Two orders so far done brilliant quality beds and amazing mattresses. The delivery lads are great! Very helpful will put the beds anywhere you want. Also text with a time slot day before and contact... Ver mais

Classificada 5 em 5 estrelas

Ordered on line with no problems,delivery was on day specified,driver and mate brought my bed and placed in my bedroom .Bed in good order and looks good when put together.All in all a good experience.... Ver mais

Classificada 4 em 5 estrelas

Easy order, excellent delivery but still having problems with headboard. Strut screws don’t align with pre drilled holes in headboard.

Classificada 5 em 5 estrelas

Very easy website to use, excellent for value, wanted as a spare bed and had been quoted double elsewhere. Seems well organised, delivery came when they said and got a call just prior to delivery. Hea... Ver mais

Informações sobre a empresa

  1. Loja de camas
  2. Loja de mobília para quartos
  3. Loja de móveis
  4. Loja de colchões

Escrito pela empresa

We have a wide range of high quality, handmade storage beds, bed bases, headboards and mattresses to choose from, all at affordable prices. Our beds and headboards are all available in a wide range of luxurious upholstered fabrics and stylish colours, so you're sure to find a design to match your style in our collection. We also have plenty of comfortable mattresses to choose from such as body contouring, cloud-like memory foam mattresses and pocket spring options that reduce motion transfer and provide adaptive support as you move through the night.

Quality Comfort For Less

Escrito pela empresa

Beds and prices you won't be able to resist.
All our beds, headboards and mattresses are handmade here in the UK by our skilled team of expert craftsmen. We're passionate about crafting a quality sleep experience for you at a price that's affordable. We also offer you the opportunity to build your bed exactly how you want it, right down to the upholstered fabric type and colour. You can also choose to buy your bed now and pay for it later in manageable repayments due to our partnerships with both Klarna and Clearpay. No matter if you're looking to buy a new bed, headboard or mattress, you're sure to find a quality product, expertly handcrafted at an affordable price in our collection.

Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

335 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 88% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I came across Next Divan as I was after…

I came across Next Divan as I was after a particularly kind of bed for our little girl, she has a small bedroom so could only fit a small single in and we wanted it to have a ottoman for storage, well Next Divan was able to deliver this for us we had a Pink velvet small single bed with a side ottoman which was amazing id notseen one with a side opening.

The bed got delivered within one week and delivered was great got a call befor and was delivered on time,
The bed base came made so no need to faff around building it and just had to fix the headboard and the ottoman arms super quick and easy.

Overall 10/10 for us.

22 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I found this company great to deal…

I found this company great to deal with. Ordering was simple with various payment options. I was kept informed every step of the way and delivery was organised well and went smoothly. I’ve now ordered 4 beds from here and they are good value for money! Will use again!

13 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent prices and fast delivery

Beds are the best price I could find, there’s so many options and the delivery was very quick! I’m really happy with my bed and would definitely recommend nextdivan to anyone looking for a new bed 😊

2 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I am genuinely horrified by the…

I am genuinely horrified by the delivery timeframe and complete lack of communication from this company.

After placing an order for a bed, I was never given a confirmed delivery date. Despite chasing repeatedly and speaking to the complaints team multiple times, nothing was resolved. I was eventually told the issue was due to a system failure, yet no one took responsibility or provided a solution.

On the day the bed should have been delivered, it did not arrive at all. No warning. No update. No explanation. As a result, my household was left with nowhere to sleep, forcing us to book a hotel at a cost of £180 just to have a bed for the night.

This level of service is completely unacceptable. A bed is not a luxury item — it is a basic necessity — and the company showed no urgency, accountability, or care for the impact of their failure.

The delivery timeframe advertised is misleading, customer service is ineffective, and the stress caused by this situation has been enormous. I would strongly advise others to think twice before ordering, especially if you need the item by a specific date.

One of the worst delivery experiences I have ever had.

30 de dezembro de 2025
Opinião espontânea
logótipo da Next Divan

Resposta da Next Divan

We are very sorry to hear about the experience you have had and the inconvenience this situation caused. We fully understand how important a bed delivery is and sincerely apologise for the frustration and stress you experienced.

Unfortunately, at the time of your enquiry you were using our newly introduced website chatbot, which regrettably was unable to provide the accurate information you required due to a system issue. Since then, this feature has been updated, and we now clearly advise customers to contact us directly via info@nextdivan.co.uk
for delivery confirmations or any further assistance, so matters can be handled promptly and accurately. We believe this was resolved in the end, but we acknowledge that this should have been managed better from the outset.

We also apologise for the delays caused by our courier during the holiday period, which were outside of our direct control but nonetheless unacceptable in their impact. As a precaution, we always recommend that customers do not dispose of their existing beds until their new delivery has arrived, as unforeseen circumstances such as courier delays can occasionally occur.

Please accept our sincere apologies for the inconvenience caused. We take feedback like this seriously and are continually making improvements to our systems and service to prevent similar situations in the future.

Classificada 5 em 5 estrelas

The prices were comparable to other…

The prices were comparable to other suppliers, The items appear to be good quality.
Delivery was as advised either to people who would place where you wanted them.

3 de dezembro de 2025
logótipo da Next Divan

Resposta da Next Divan

Thank you for taking the time to leave your feedback. We are delighted to hear that you were happy with your overall experience, from ordering through to delivery. Your kind comments mean a great deal to us, and we truly appreciate your support.

Thank you for choosing NextDivan :)

Classificada 5 em 5 estrelas

Website easy to filter

Website easy to filter. Good communication re delivery. Mattress very comfortable on arrival

3 de dezembro de 2025
logótipo da Next Divan

Resposta da Next Divan

Thank you for your kind feedback. We are delighted to hear that everything went smoothly and that you are enjoying your purchase.

We truly appreciate you choosing NextDivan :)

Classificada 5 em 5 estrelas

Amazing quality, loved the bed and mattress.

We got the bed and the mattress. Its amazing quality and exactly like we thought its going to be. Thanks for all the logistical work your team did.

Amazong price for this quality! Team is quite responsive with emails and gets things resolved quickly.

13 de dezembro de 2025
Opinião espontânea
logótipo da Next Divan

Resposta da Next Divan

Thank you very much for your kind words. We are delighted to hear that you are happy with your purchase and that everything met your expectations. Your appreciation of our team’s efforts and service means a great deal to us.

Thank you for choosing NextDivan :)

Classificada 5 em 5 estrelas

On time and very helpful

On time and very helpful

5 de dezembro de 2025
logótipo da Next Divan

Resposta da Next Divan

Thank you for taking the time to share your experience. We are glad to know everything went smoothly and that our team was able to assist you. We truly appreciate your support and thank you for choosing NextDivan :)

Classificada 2 em 5 estrelas

Horrid bed very badly made

Horrid bed very badly made

2 de dezembro de 2025
logótipo da Next Divan

Resposta da Next Divan

Thank you for your feedback. We are very sorry to hear that you are unhappy with your bed. We can see that no contact was made with us regarding any issues after delivery, so we were not aware of the concerns you have mentioned. Please reach out to us at info@nextdivan.co.uk
with your order details, and our team will be more than happy to investigate and resolve any issues you are experiencing.

Classificada 5 em 5 estrelas

Order to delivery was great

Order to delivery was great, kept informed of delivery and came when expected.

3 de dezembro de 2025
logótipo da Next Divan

Resposta da Next Divan

Thank you for your positive review. We appreciate you choosing Next Divan and hope you enjoy your purchase. If you need any further assistance, our team is always here to help.

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