I ordered on June 5th, and I was excited to receive my parcel on June 8th in perfect condition! I absolutely love the air fryer! The customer service was fantastic—they kept me updated from the mo... Ver mais
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Communication was a bit lacking but when i sent an email asking about my order, it was promptly replied to. Order arrived quickly and in good condition Love my hairdryer - as advertised. PayJustNo... Ver mais
A empresa respondeu
A huge shout out to Deresh who took a lot of trouble with replacing my default sewing machine. He really went out of his way to make this experience smooth and positive. Thanks, Deresh!!
A empresa respondeu
Product is exactly whats advertised, delivery time on point... Love, love my new blender.... The only thing I didn't understand is why they don't inform u when delivery is on the way to u.... Otherw... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de eletrodomésticos
- Loja de máquinas fotográficas
- Serviço de e-commerce
- Loja de dispositivos electrónicos
- Loja de frigoríficos
Escrito pela empresa
We aspire to be an innovative home living specialist retailer, leading the industry with premium product and service by scientifically articulating product offering, streamlining our operations, connecting with our customer decisions, staying in tune with community and stakeholders and building long term relation ships with our product partners. OUR VALUES Customer commitment - we develop relationships that make a positive difference in our customers lives. Integrity - we display the highest standard of integrity and honesty in all our actions. Teamwork - we work seamlessly together, across all boundaries to meet the needs of our customers and exhibit a strong will to help our company WIN. Personal Accountability- we are personally accountable for delivering on all our commitments. Quality - we offer outstanding products and unsurpassed service and combined, deliver premium value to our customers What we do At Nicheliving.co.za, we believe in turning your aspirations into reality. With an extensive selection of over 3000 products to choose from, we cater to your diverse needs and preferences. We understand that convenience is key when it comes to online shopping. That's why we offer many ways to pay, ensuring flexibility and ease of transaction. Whether you prefer credit card payments, EFT, or other secure payment methods, we have you covered. Shop with confidence and peace of mind at Nicheliving.co.za. We prioritize the safety and security of your transactions, implementing robust measures to protect your personal information. Rest assured that your privacy is our utmost concern. Quality is our utmost priority. We partner with reputable brands, ensuring that each product meets the highest standards of excellence. When you shop with us, you can expect superior quality and reliable performance. We understand the importance of timely delivery. That's why we offer speedy delivery services nationwide. Whether you're in a major city or a remote location, we strive to ensure that your order reaches you promptly. At Nicheliving.co.za, we are committed to providing an exceptional shopping experience. From safe and secure transactions to quality guaranteed brands and nationwide delivery, we are here to make your aspirations a reality. Shop with us today and discover a world of convenience, quality, and satisfaction.
Informações de contacto
África do Sul
- nicheliving.co.za
4,6
Excelente
172 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Thank you very much for your fast…
Thank you very much for your fast delivery and seamless process. You are a life saver ❤️❤️❤️
26 de setembro de 2024
Resposta da Nicheliving
Dear Moleboheng, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
I have not even received it yet
26 de setembro de 2024
Resposta da Nicheliving
Dear Client, Many thanks for your review, although a bit harsh. Do note, your purchase was made on 25 September 2024, via payjustnow. Your item was actioned for shipping on the 26 September 2024 and collected by courier on the 27 September 2024 via DSV Couriers and is enroute to you. Our commitment to all clients is shipping within 2-5 Business Days provided there are no unforeseen delays. Should you have any further queries on your delivery, please refer waybill details sent to you when shipment was created or you can by all means contact us. Your delivery radius is within the Kyalitsha, Bluedowns and Delft Vicinity thus please ensure reachability via telephone for the courier to be able to reach you to arrange and confirm delivery due to the high risk nature of this locale, Best Regards Nicheliving
happy customer.Great stuff ,your service regarding…
Great stuff ,your service regarding placing orders and delivery was quick and easy ,Thank you.
2 de setembro de 2024
Resposta da Nicheliving
Dear Sakienah, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Amazing service and love the speed to…
Amazing service and love the speed to get my product to me. Would recommend to all.
13 de setembro de 2024
Resposta da Nicheliving
Dear Garth, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
My experience was great
26 de agosto de 2024
Resposta da Nicheliving
Dear Thembelihle, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
I ordered a teal microwave but was sent…
I ordered a teal microwave but was sent a grey one. Nor was I communicated with about whether or not it was out of stock. Therefore the service was rather horrible
3 de setembro de 2024
Resposta da Nicheliving
Dear Ambrocia
Thanks for shopping with us. We are sad that you are not completely satisfied with your interaction with us. I must emphasize that we have built a reputation and relationship with our client base over the years. We pride our interactions with our clients as always Honest, Fair and with the best intentions of creating good customer service. We feel that your rating of your experience with us is rather harsh.
Responding to your comment, please take note below:
• It is not general practice for us to make contact with clients when orders are received. This was a perfect order where payment from our aggregator was reflected and received with no issues as well as item selected at your checkout and invoiced was available and ready to ship. We only contact clients where issues with payments, out of stocks or delays exist.
• Your order was completed on Friday 30 August 2024 at 18h03 after business hours and was dispatched on the 2 September 2024 being the very next business day. The Item was received by you at 09h55 on the 3 September 2024 well within our SLA to deliver.
• Then, in respect to the item we must express that we do not stock any Teal Colored Microwaves, let alone, you had purchased a Russell Hobbs Unit and Russell Hobbs does not manufacture nor distribute Teal Microwaves for the South African Market.
• Your checkout was for a Russell Hobbs 20L Electronic Mirror Microwave RHEM21L, which is a silver mirror finish unit and not Teal. At time of despatch, the very Russell Hobbs 20L Electronic Mirror Microwave RHEM21L was shipped to you. For reference you may refer the underside of the box and the exact model description RHEM21L will be evident alongside the barcode.
• You had reached out to us today via email at 14h49 noting similar content, to which we responded and advised that we will be in telephonic contact with you. To this effect, telephonic contact was made and we advised the same, “that we do not stock teal microwaves at all and would be happy to arrange upliftment of the item”. “We also advise that we will check with alternate suppliers for a microwave that allows for interchangeable colour panels and advise so that a decision can be made on your end.
• Rest assured, should we be unsuccessful in sourcing such microwave, we would be happy to uplift the unit and issue a refund provided it is in unused condition.
Best Regards
Nicheliving
Resposta da Nicheliving
Dear Nzingo, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Happy customer
Communication was a bit lacking but when i sent an email asking about my order, it was promptly replied to.
Order arrived quickly and in good condition
Love my hairdryer - as advertised.
PayJustNow option is great!
Will definitely be shopping at this store again :)
1 de agosto de 2024
Resposta da Nicheliving
Dear Brigitte, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Delonghi Elite Experience
Great service ,excellent customer service and very satisfied.6 Stars
15 de agosto de 2024
Resposta da Nicheliving
Dear Keshira, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Resposta da Nicheliving
Dear Laticia, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Excellent service & great…
Excellent service & great communication. Highly recommend!
9 de julho de 2024
Resposta da Nicheliving
Dear Kerry, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Great Service
The whole process was smooth. There were no issues at all.
Website is easy to navigate as well.
3 de julho de 2024
Resposta da Nicheliving
Dear Ray, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Resposta da Nicheliving
Dear Chantell, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
How fast they deliver
5 de julho de 2024
Resposta da Nicheliving
Dear Motlatsi, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Resposta da Nicheliving
Dear Karen, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Resposta da Nicheliving
Dear André, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
I ordered a coffee machine for my…
I ordered a coffee machine for my husband's birthday which is on the 17th of this month, there was no delivery turn around online, so I sent an enquiry email.. received a response call immediately after sending the email .. they promised to deliver by Friday, worst case Monday... To my surprise the machine was delivered 2 days after I ordered. This is one of the best service experience in my entire life... Thank you for giving me such an amicable online shopping experience considering the fact that I never preferred shopping online. Thank you a million times
3 de julho de 2024
Resposta da Nicheliving
Dear Elizabeth, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Deresh went out of his way to assist me…
Deresh went out of his way to assist me
Would definitely recommend Niche living
2 de julho de 2024
Resposta da Nicheliving
Dear Zane, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
I waited many days for my order after t…
I waited many days for my order aftet that things i ordered was out of stock
24 de junho de 2024
Resposta da Nicheliving
Dear Philile, thanks for your business. We are truly sorry that we did not delight you on this purchase. Unfortunately due to the cold surge we were unable to satisfy your order in full as the heater you selected was in high demand and sold out. Thank you for allowing us to make contact with you and to partially fulfil your order. We sincerely apologise for the inconvenience and trust that the refund processed for unfulfilled items has been credited to your account. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 🙏
Great communication and service
When there was a delay with my order, Deresh kept me informed every step of the way and followed up with me regularly without me having to contact him for an update. I added more items to the order, which Deresh gave to me at a good price. Overall a very good purchasing experience.
19 de junho de 2024
Resposta da Nicheliving
Dear Retha, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
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