Like a previous reviewer, I also bought their infrared straighteners which stopped working after only 4-5 months of use- the swivel cord seems to have disconnected internally and would only keep the... Ver mais
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Leia as opiniões dos outros
Thought the product was almost exactly what I wanted. My old hair dryer was a Carmen travel, I had ,had it for over 15 years, bought another one exactly the same but it literally blew up after using i... Ver mais
A empresa respondeu
Having checked googled for the price difference the Nicky Clark straighteners were cheaper to buy direct from source. They were delivered within 2 days. Perfect packaging! No issues as I wanted them f... Ver mais
A empresa respondeu
I purchased the Frizz Control Hair Dryer for my fiancé and she could not be more pleased by it. Before doing so i contact the Nicky Clarke team for advice and they were very friendly and responsive. T... Ver mais
Informações sobre a empresa
Escrito pela empresa
Providing salon quality hair tools and products since 1991, Nicky Clarke is an iconic British brand. Offering a wide selection of hair tools and products including hair dryers, hair straighteners, hot air stylers and much more. We offer free and speedy delivery and hassle free returns policy for customer peace of mind.
Informações de contacto
Suite 5, 5th Floor City Reach, 5 Greenwich View Place, E14 9NN, London, Reino Unido
- 0333 121 8100
- hello@nickyclarke.com
- nickyclarke.com
3,2
Aceitável
74 opiniões
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Terrible customer service!!
Wrong item sent. After 3 weeks of chasing I am still waiting!!
Shocking customer service.
Look at the other reviews - it seems it's not only me.
Update 07/03/24: One month after purchase and still no refund.... if I could be bothered I would report this company to Trading Standards.
10 de fevereiro de 2024
Opinião espontânea
Resposta da Nicky Clarke
Many apologies for the poor service and response time you have experienced. We have identified the issue that caused the wrong item to be sent across various orders and this has now been rectified. I believe you have now received a full refund or replacement product and the issue has been resolved satisfactorily.
Wrong item delivered!
Ordered a week ago and still not got my hairdryer! Delivery on Tuesday was a Frizz Control Air Dryer and NOT the hairdryer l ordered. After several emails and phone calls this has still not been resolved! Wish now l had ordered from Amazon! 😡😡😡 l am not happy. I could do without the added stress as l am recovering from two major surgeries!
18 de fevereiro de 2024
Resposta da Nicky Clarke
Many apologies for the poor service and response time you have experienced. We have identified the issue that caused the wrong item to be sent across various orders and this has now been rectified. I believe you have now received a full refund or replacement product and the issue has been resolved satisfactorily.
Very swift delivery efficient hair dryer
Very swift delivery. Light, efficient, powerful machine at a good price. Bought to replace a machine I used for years.
18 de fevereiro de 2024
Resposta da Nicky Clarke
Thanks so much for taking the time to leave a review. We are very glad you are happy with your purchase and the service received.
Absolutely rubbish
Absolutely rubbish! You have sent me the wrong product and there is no simple way to return it. I have to go through so many different channels to get a response before the return is processed! Very long, frustrating and annoying ! Would never buy from you again!
15 de fevereiro de 2024
Resposta da Nicky Clarke
Many apologies for the poor service and response time you have experienced. We have identified the issue that caused the wrong item to be sent across various orders and this has now been rectified. I believe you have now received a full refund or replacement product and the issue has been resolved satisfactorily. We have since reviewed our returns policy and process which has now been streamlined to ensure as quick a resolution as possible.
I’ll give it a 3
Arrived within 3 days of ordering but had obviously been a returned product as the name and address of the previous buyer was still in the box!! It’s a wee bit fiddly to attach the different parts but I’m sure I’ll get used to it. The hot setting is very hot and you can burn you hand if using the roller brushes. It says frizz control but I think that will only be achieved with product use. Not suitable for short hair, the attachments aren’t small enough ! Cable is quite long.
12 de fevereiro de 2024
Resposta da Nicky Clarke
Thank you for taking the time to leave an honest review. We hope you enjoy using the product
I was impressed by the quick delivery…
I was impressed by the quick delivery of item ordered.
28 de janeiro de 2024
Resposta da Nicky Clarke
Thanks so much for taking the time to leave a review. We are very glad you are happy with your purchase and the service received.
Resposta da Nicky Clarke
Thanks so much for taking the time to leave a review. We are very glad you are happy with your purchase and the service received.
Still not received my product and no…
Still not received my product and no response from the company
6 de janeiro de 2024
Resposta da Nicky Clarke
Thanks so much for taking the time to leave a review. We are very glad you are happy with your purchase and the service received.
I have used a nickyNicky Clarke drying brush…
I have used a Nicky Clarke drying brush for many years. Unfortunately, my old and broke.That is the reason I have bought a replacement. Excellent product.
6 de janeiro de 2024
Resposta da Nicky Clarke
Thanks so much for taking the time to leave a review. We are very glad you are happy with your purchase and the service received, thanks for your continued support.
Never received my mothers Christmas present
Ordered my Mother a new hairdryer from this website on 30th November for Christmas, still no order received. Contacted their Customer Service on 3 separate occasions to chase up with a response that they had to pass on to head office.
Can’t praise the Customer Service representative I had. However, the fact that I have not had a refund or my product yet egged 3 chase ups is ridiculous. I just want my money back for the product I didn’t receive
30 de novembro de 2023
Opinião espontânea
I was really alarmed by the size of…
I was really alarmed by the size of the box and packaging inside it, just for a small canister inside! Totally unneccssary. Waste of a tree. Puts me off reordering this product online.
Please consider this.
Jackie Moore
31 de dezembro de 2023
Resposta da Nicky Clarke
Thanks for your reply and bringing this to our attention. We are now working with our fulfilment partner to minimise the size of the box and reduce packaging waste.
The heated rolls are great
The heated rolls are great. Small compact and ideal for travelling. The only moan I have was when they were delivered, the parcel was thrown over my gate and had been there for days. No card left and it had rained!!
21 de dezembro de 2023
Resposta da Nicky Clarke
Thank you very much for your positive review. We apologise for the way the product was delivered by our carrier. We use 3rd party couriers (in this case DPD) and try to ensure we offer the best service but unfortunately this cannot always be guaranteed.
Dissapointed with customer service
I purchased rollers as a present .I needed to return them and sent a few emails asking how it can be returned.there are no details of how to returnvon the website
Had one reply asking me the reason and nothing after.i have sent few more emails and had no reply.really dissapointed with the customer service.
15 de dezembro de 2023
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