Fast delivery came next day, good products for great prices especially the 99p deals on the NicNac Naturals and Pablo deals are unbelievable you will not find it cheaper!!!, but I was a little w... Ver mais
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Used many times for great deals and offers. Postage is super fast and when a package got lost through no fault of their own Ash from customer services sent out a replacement as soon as possible withou... Ver mais
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Great customer service. I had an issue with Evri losing my order but Ash helped making things right. Not only have they sent my missing order very swiftly, but also applied 5gbp credit to my customer... Ver mais
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Regularly order nicotine pouches from here, super fast delivery, great services, great prices not sure what else you could want.
Informações sobre a empresa
Escrito pela empresa
Welcome to NicPouches.com, your trusted source for premium nicotine pouches. We are dedicated to providing adult consumers with a convenient, smoke-free, and spit-free alternative to traditional tobacco products. Our Mission - At NicPouches.com, our mission is to offer high-quality nicotine pouches that cater to the diverse preferences of our customers. We aim to provide products that not only meet but exceed your expectations in terms of taste, quality, satisfaction and price. Our goal is to support a healthier lifestyle by offering a modern nicotine experience. Our Story - NicPouches.com was founded on the belief that nicotine users deserve better options. Our journey began when we saw a gap in the market for a clean, discreet, and flavourful alternative to smoking and chewing tobacco. We set out to create a platform where adult consumers can easily access the best nicotine pouches available, all in one place.
Informações de contacto
Reino Unido
- nicpouches.com
4,7
Excelente
342 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really helpful customer support
The courier messed up the delivery, I contacted Nicpouches and Kyle responded within 10 minutes and helped fix the situation.
16 de fevereiro de 2026
Opinião espontânea
Resposta da Nicpouches
Thank you for the 5 star review!
We’re really sorry to hear the courier caused an issue with your delivery.
We’re so pleased Kyle was able to respond quickly and help get everything sorted for you.
Our team always aims to act fast and make things right whenever something goes wrong.
We truly appreciate you taking the time to share your experience and your kind words about Kyle.
Kind regards
The Nicpouches Team
As always a great deal and shipped out…
As always a great deal and shipped out super quick
10 de fevereiro de 2026
Resposta da Nicpouches
Thank you for the 5 star review!!!
We’re so pleased to hear you grabbed a great deal and that your order was shipped out super quick.
We always aim to offer the best value alongside fast dispatch, so it’s great to know we’re delivering on that for you time and time again.
We really appreciate your continued support.
Kind regards
The Nicpouches Team
Value for money
3 de fevereiro de 2026
Resposta da Nicpouches
Thank you for the 5 star review!
We’re delighted to hear you found us to be great value for money.
We work hard to offer competitive prices without compromising on quality or service, so your feedback really means a lot to us.
We truly appreciate your support.
Kind regards
The Nicpouches Team
Great prices and service I sent back a…
Great prices and service. I sent back a package for stronger pouches and Paul was very helpful when swapping them even though I used the wrong email
10 de fevereiro de 2026
Opinião espontânea
Resposta da Nicpouches
Thank you for the 5 star review!!
We’re so pleased to hear you’re happy with our prices and service.
We’re glad the exchange process went smoothly and that Paul was able to help you swap to stronger pouches, even with the email mix-up.
Our team is always happy to go the extra mile to make sure everything gets sorted quickly and easily.
We really appreciate your support and your kind feedback — it means a lot to us.
Kind regards
The Nicpouches Team
Damaged parcel resolved
Evri had damaged my parcel on route to me, I wrote an email to nicpouches.com, and within an hour I received a phone call. I was assisted by Ash who was brilliant helping and I can't believe the high level of customer service experienced. Thank you
10 de fevereiro de 2026
Opinião espontânea
Resposta da Nicpouches
Thank you for the 5 star review!!
we truly appreciate you taking the time to share your experience. We're very sorry to hear that Evri damaged your parcel in transit, but we're so pleased we were able to resolve things quickly for you.
Providing fast, personal support is extremely important to us, and we’re delighted that Ash was able to assist you and turn the situation around.
Your kind words mean a great deal to our team, and we’ll be sure to pass your feedback on to Ash.
Kind regards
The Nicpouches Team
Small issue with wrong pouches sent
Small issue with wrong pouches sent. Ash called and apologised and solved the issue satisfactorily. Thanks Nicpouches!
9 de fevereiro de 2026
Opinião espontânea
Resposta da Nicpouches
Thanks so much for the 5-star review!
Sorry again about the mix-up with the pouches, but we’re really glad Ash could get it sorted quickly and to your satisfaction.
We appreciate your understanding and support, it means a lot to us.
Thanks for choosing Nicpouches!
Kind regards
The NicPouches Team
All round amazing company
All round amazing company! Good prices, great delivery time and even better customer service! Had an issue with evri (suprise suprise) not delivering my order but marking it as delivered anyway, Ash went above and beyond ensuring that a new order was sent out as soon as possible and that I was happy as a customer. I’d highly recommend this company to anyone and I won’t be ordering from anywhere else. Nicpouches has a customer for life
9 de fevereiro de 2026
Opinião espontânea
Resposta da Nicpouches
Wow thank you so much for this incredible review!
We’re absolutely made up to hear how happy you are with our prices, delivery, and customer service.
Courier hiccups are never fun, but we’re really glad Ash was able to jump in, sort it quickly, and make sure you were taken care of.
Your recommendation genuinely means the world to us, and “customer for life” is about the highest compliment we could get.
Thanks for putting your trust in Nicpouches, we are always happy to help!
Kind regards
The NicPouches Team
Fantastic prices
Fantastic prices. Great selection and super fast delivery. Whole process was faultless. Wholly recommend
3 de fevereiro de 2026
Resposta da Nicpouches
Thank you so much for the fantastic review!
We’re thrilled to hear you loved our prices, selection, and speedy delivery, and that everything went smoothly from start to finish.
Your recommendation means a lot to us.
Hope to see you again soon!
Kind regards
The NicPouches Team
very good customer service
very good customer service, especially Ash.
7 de fevereiro de 2026
Opinião espontânea
Resposta da Nicpouches
Thank you so much for the 5-star review!
We’re glad you had a great experience, and we’ll be sure to pass your kind words along to Ash.
We truly appreciate your support!
Hope to see you again soon.
Kind regards
The NicPouches Team
Great product and customer service
Great product and customer service, I made a mistake with delivery and Angel quickly fixed it, thankyou:)
6 de fevereiro de 2026
Opinião espontânea
Resposta da Nicpouches
Thanks so much for the 5 star review!
We’re really glad you’re happy with the product, and no worries at all about the delivery mix-up Angel was happy to help get it sorted quickly.
Appreciate you taking the time to share this, and thanks again for choosing us.
Hope to see you again soon!
Kind regards
The NicPouches Team
Thanks 10/10
6 de fevereiro de 2026
Opinião espontânea
Resposta da Nicpouches
Thank you! We really appreciate it, glad you had a great experience.
Hope to see you again soon!
Kind regards
The NicPouches Team
I ordered next day delivery and it came…
I ordered next day delivery and it came 4 days later ?
1 de fevereiro de 2026
Resposta da Nicpouches
Thanks for your feedback, and we’re really sorry about the delay that’s not the experience we want for anyone, especially with next-day delivery.
Unfortunately, once orders leave us, delivery times are in the courier’s hands, but we completely understand how frustrating this is.
If you’d like, please reach out to our support team with your order number and we’ll be more than happy to look into this for you and see what we can do to make it right.
Kind regards
The Nicpouches Team
Great Customer Support
There was an error made on my delivery charge but it was quickly sorted by Ash at customer support and my delivery was received no issues!
4 de fevereiro de 2026
Opinião espontânea
Resposta da Nicpouches
Thanks so much for the great feedback!
We’re sorry about the delivery charge mix-up, but really happy to hear Ash was able to sort it quickly and get everything back on track.
It’s awesome to know your delivery arrived without any issues in the end.
We’ll be sure to pass this on, thanks again for your support!
Kind regards
The NicPouches Team
Had a bit of a hiccup with the age…
Had a bit of a hiccup with the age verification and reached out to support via email with proof of age.
A CSR named Ash prompty responded to my email to push the order through and even rang me to offer £10 store credit towards my next order. Top customer service.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Nicpouches
Thank you for such a thoughtful review.
We’re sorry about the initial hiccup, but we’re really glad Ash was able to jump in quickly and get everything sorted for you.
Going the extra mile is exactly what we aim for, so it’s great to hear that the follow-up call and store credit made a difference.
We’ll be sure to pass your kind words on to Ash, thanks again for choosing us!
Kind regards
The Nicpouches Team
Always great customer experience
Always great customer experience, had a delivery issue at the fault of evri. But they replied promptly with even better customer service sorted my issue. One of the most consistent companies i order from.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Nicpouches
Thank you so much for this amazing review.
We really appreciate you taking the time to share your experience.
Even when things don’t go perfectly, we always want to make sure you’re looked after, so it means a lot to hear that our team was able to sort things quickly for you.
Your loyalty and kind words about our consistency truly mean the world to us, thanks for continuing to order with us!
Kind regards
The NicPouches Team
Great service and exceptional value👍🏻
29 de janeiro de 2026
Resposta da Nicpouches
Thanks so much for the 5 stars!
We’re really glad you felt the service and value hit the mark, your support means a lot to us.
Hope to see you again soon!
Kind regards
The NicPouches Team
Had an issue with my delivery as evri…
Had an issue with my delivery as evri lost it , Ash sorted the issue quick and resend the parcel with few extras inside and a £15 store credit for the inconvenience! Great company
2 de fevereiro de 2026
Opinião espontânea
Resposta da Nicpouches
Thank you very much for taking the time to leave such a positive review.
We’re really sorry again for the delivery issue caused by Evri, but we’re glad Ash was able to resolve it quickly for you and ensure your parcel was resent without delay.
We truly appreciate your patience and understanding, and we’re pleased we could include a few extras and store credit to make up for the inconvenience.
Thank you for choosing us — we look forward to serving you again soon.
Kind regards,
The Nicpouches Team
5 star customer service.
Ash went above and beyond what was expected. For that, thank you. It was a system error which has now been rectified. Much appreciated Ash.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Nicpouches
Thank you very much for taking the time to leave such a kind review.
We’re really pleased to hear that Ash was able to go above and beyond to support you and ensure everything was resolved quickly.
Your patience and understanding are truly appreciated, and we’ll be sure to pass your lovely feedback directly on to Ash.
Thank you again for choosing us, and we look forward to serving you again soon.
Kind regards,
The Nicpouches Team
Ordered next day delivery but there was…
Ordered next day delivery but there was a mixup, angel sorted it out quickly and my order came the day later
21 de janeiro de 2026
Opinião espontânea
Resposta da Nicpouches
Thank you very much, Oliver, for taking the time to leave a review.
We’re really sorry for the mix-up with your next day delivery, but we’re pleased to hear that Angel was able to sort the issue out quickly and ensure your order arrived shortly after.
We truly appreciate your patience and understanding while everything was resolved. Customer satisfaction is always our priority, and we’re glad we could get things back on track for you.
Thank you again for choosing us, and we look forward to serving you again soon.
Kind regards,
The Nicpouches Team
Kyle was amazing at resolving my issue…
Kyle was amazing at resolving my issue and refunding me for the slight issue I had, I very much appreciate the wonderful service and understanding
28 de janeiro de 2026
Opinião espontânea
Resposta da Nicpouches
Thank you very much, Nico, for taking the time to leave such a kind review.
We’re really pleased to hear that Kyle was able to resolve your issue quickly and ensure the refund was processed smoothly.
We sincerely apologise again for the slight problem you experienced, but we truly appreciate your patience and understanding throughout. Providing helpful, professional service is always our priority, and it’s great to know Kyle delivered that for you.
Thank you again for choosing us, and we look forward to serving you again soon.
Kind regards,
The Nicpouches Team
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