The Night Store Opiniões 

633
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great range of sizes. Easy ordering on-line. Fab fabrics & designs. Just received my 5th pair. Beautiful.

Classificada 4 em 5 estrelas

The Night Store has recently been taken over and aim glad to say thank god it has. Having placed an order a few weeks back, I received no communication at all and after the third attempt decided that... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered pjs and a matching dressing gown. I had some quality issues but I was emailed straight away and a full refund given. I would definitely order from them again. Great customer service.

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered some pyjamas in April after the new owner Deb had taken over and recieved my order super quickly and have been very impressed at the customer service. The Aperol Spritz pyjamas are gorgeous,... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa

Escrito pela empresa

We are The Night Store, a size-inclusive nightwear brand with a vision to design pyjamas for everyBODY.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

633 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(633)

190 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Happy Shopping

The items are really great quality and have been worth the wait during the transition period between the old and new company owners. The new owners of The Night Store have been great at updates and keeping their customers updated . Thank you - I will continue to be a happy shopper !

19 de março de 2026
Opinião espontânea
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Resposta da The Night Store

We’re so pleased you’re happy X

Classificada 5 em 5 estrelas

We are big fans!

I'm saddened to see the negative reviews here. I have only had great experiences with The Night Store. It sounds as though there have been some issues recently, which seem to be being ironed out with the new owners. The loungewear is THE most comfy! We also had amazing Christmas pyjamas last year. Please keep going The Night Store ... we are big fans!

12 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Originally ordered a set in January

Originally ordered a set in January, arrived but didn’t like the colour but loved the set and quality! Exchanged for another colour but then waited weeks for an update. The company had been brought and the new owners were amazing jumping in to action to sort out and got the sent sent within a few days. Products are great customer service with the new owners is now 10/10, thank you so much!

19 de março de 2026
Opinião espontânea
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Resposta da The Night Store

Hi Sian, Thank you so much for your kind review. I'm so pleased you're happy. Thanks X Deb

Classificada 5 em 5 estrelas

As per my previous review the company…

As per my previous review the company has been taken over by new owners and their customer service has been amazing, 5* !!!!!
All monies have been refunded and my faith in the company restored.
Thank you so much, I imagine the company has a lot of negativity to turn around from the last owners but they are definitely dealing with it the right way xx

19 de março de 2026
Opinião espontânea
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Resposta da The Night Store

Thank you Janine, I'm so pleased we got this resolved for you. Made my day! X Deb

Classificada 5 em 5 estrelas

Amazing customer service!

Unrecognisable from the company I've previously dealt with. I honestly can't fault the customer service I've received since the new owners took over, thanks Deb and team! I'm so pleased with my loungewear, I'll definitely order again.

14 de março de 2026
Opinião espontânea
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Resposta da The Night Store

It's a pleasure! So pleased you're pleased. X Deb

Classificada 5 em 5 estrelas

I had a great experience with the night…

I had a great experience with the night store, I ordered some pyjamas and the customer service was brilliant, fast response and instantly resolved.
I am really shocked at some other reviews as the company I have dealt with is worlds apart and so helpful.

Will shop again!

18 de março de 2026
Opinião espontânea
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Resposta da The Night Store

Thanks Alice, We only took over the business last week so I think others had experienced a blip from the previous owners. Onwards and upwards now though. I'm really pleased you're happy with your things. Thanks for taking the time to review. X Deb

Classificada 5 em 5 estrelas

Great shopping experience

Great shopping experience. Lovely night clothes, easy to order. Good communication since new owners have taken over and updates on deliveries. Will be ordering again soon.

11 de março de 2026
Opinião espontânea
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Resposta da The Night Store

Hi Joan, So kind of you to take the time to review. I'm so pleased you're pleased. Thanks Deb

Classificada 5 em 5 estrelas

I Purchased a pair of pyjamas for my…

I Purchased a pair of pyjamas for my daughter who is very happy with them. The customer service team were excellent. Would definitely buy again.

16 de março de 2026
Opinião espontânea
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Resposta da The Night Store

Hi Karen, That's great to hear, so pleased your daughter is happy! Thanks for taking the time to review. Deb

Classificada 5 em 5 estrelas

Bought a large order of night wear for…

Bought a large order of night wear for my wife and they couldn’t have been more helpful and the product was amazing. Couldn’t recommend more.

12 de março de 2026
Opinião espontânea
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Resposta da The Night Store

Hi Bill, we're so pleased you're pleased with your things and most importantly (I hope) that your wife is too! :) Deb

Classificada 5 em 5 estrelas

Thank you!

Great stuff, very happy with the product and the new people seem lovey! Good luck!

16 de março de 2026
Opinião espontânea
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Resposta da The Night Store

Thanks Debbie, that's really kind. X Deb

Classificada 5 em 5 estrelas

Amazing Customer Service!!

Since being taken over the customer service is amazing, products are amazing and I’m one very happy customer would recommend them to anyone!!

16 de março de 2026
Opinião espontânea
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Resposta da The Night Store

Wow what a lovely review, we're delighted you love your things so much, X Deb

Classificada 4 em 5 estrelas

The Night Store has recently been taken…

The Night Store has recently been taken over and aim glad to say thank god it has. Having placed an order a few weeks back, I received no communication at all and after the third attempt decided that I’d been scammed. Thankfully, I received a response last week from the new owners who have been incredible at communicating with me and dealing with the backlog of orders including mine. Please give this company a chance to improve the ratings.

14 de março de 2026
Opinião espontânea
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Resposta da The Night Store

Thanks for leaving such a kind review Jo, I'm so pleased we got this resolved for you. All the best, Deb

Classificada 5 em 5 estrelas

Five stars to The night store team

Five stars to The night store team
My query was dealt so quickly and professionally
❤️

12 de março de 2026
Opinião espontânea
logótipo da The Night Store

Resposta da The Night Store

Thank you for leaving your review, I'm glad we sorted your query. X Deb

Classificada 5 em 5 estrelas

I had previously placed an order with…

I had previously placed an order with The Night Store under the previous owners and unfortunately experienced a number of issues. However, since the company has changed ownership, my experience has been completely different. Debs was incredibly helpful and quick to resolve the situation, and after I got in touch, my new set arrived within just two days.

The customer service was excellent and really reassuring, and the loungewear sets themselves are beautiful, comfortable, and great quality. It’s clear the new team genuinely cares about their customers and the service they provide.

Because of this positive experience, I’ll definitely be ordering from The Night Store again and would happily recommend them to others looking for lovely, comfortable loungewear.

Thank you!

14 de março de 2026
Opinião espontânea
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Resposta da The Night Store

Hi Emily, thank you so much for taking the time to leave this review, I'm so pleased you're happy. :) Debs

Classificada 5 em 5 estrelas

Fantastic turnaround!

After having a bad start ordering stock from this company in January the new owners have exceeded expectations. Once contacted explaining the issue my item was sent out via next day delivery. I am really pleased with the set it’s really comfortable and high quality, i will be purchasing more! Thanks again!

12 de março de 2026
Opinião espontânea
logótipo da The Night Store

Resposta da The Night Store

I'm delighted you're happy Emily. Thanks for letting us know. X Deb

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