NIKITA Opiniões 

1154
•
TrustScore: 5 em 5

4,9

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Classificada 5 em 5 estrelas

Pretty ear cuff, well made and so comfortable. I wear it all day and forget it is there. Quick delivery and packaged beautifully. I would definitely order again.

Classificada 5 em 5 estrelas

Nikita Tunapark Eskilstuna, Bästa Felica !!! Tack för en ABOLUT HELT FANTASTISK SLINGNING OCH KLIPPNING !!! Jag har gått hos många olika frisörer och gjort slingor och klippt mig. Aldr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Really love this brand! The jewellery is amazing quality and unique. The customer service is fantastic. Items are sent out so quickly too. I started off with the ear cuffs that are so pretty, great qu... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

OMG the hinged ear cuff is amazing! It is so so pretty and really dresses up the ear. It is so well made and looks way more expensive than it is, the quality is top notch! I will definitely be orderin... Ver mais

A empresa respondeu

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Escrito pela empresa

Empowering jewellery & home décor for women. A proud independent, sustainable, female-owned brand. Specialising in quality 18k plated, water-resistant affirmation jewellery as well as quirky, uplifting homeware.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1154)

123 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Lovely ear cuffs

Packaged beautifully. Ear cuffs are lovely and easy to wear. Lily in customer service replies quickly. Would not hesitate to order again in the future.

22 de dezembro de 2025
Opinião espontânea
logótipo da NIKITA

Resposta da NIKITA

Hey Jennifer,

Thank you for your lovely feedback! We’re so glad you’re enjoying your ear cuffs and that our customer service was helpful. We truly appreciate your support and can’t wait to have you shop with us again!

With love,
Lily
NIKITA Customer Care

Classificada 5 em 5 estrelas

My order arrived promptly it was well…

My order arrived promptly it was well packaged and the ear cuff I ordered was beautiful. Will definitely be ordering again in the future.

20 de dezembro de 2025
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Resposta da NIKITA

Hi lovely,

Thank you so much for your kind feedback! We’re delighted to hear you loved your ear cuff and that everything arrived safely. We really appreciate your support and look forward to welcoming you back again soon. xx

Classificada 5 em 5 estrelas

Delighted with my package from Nikita

Delighted with my package from Nikita - the ear cuffs, packaging and sped of delivery are excellent. Had items missing from my order but Lily in customer service was super quick to resolve and sort immediately for me. Highly recommend - hope my family love their gifts for Christmas as much as I love the bits I bought for me!

19 de dezembro de 2025
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Resposta da NIKITA

Hi Alison,

Thank you so much for taking the time to leave such a kind review. We’re really pleased to hear you were happy with your order, and we’re glad we could resolve the issue for you quickly. Your recommendation means a lot to us!

With lots of love,
Lily
NIKITA Customer Care

Classificada 5 em 5 estrelas

Stunning Ear Cuffs!

Ordered on a Tuesday afternoon and received my parcel by lunchtime on Wednesday.
Fabulous service, packaged beautifully and the ear cuffs are stunning. They do not hurt your ears and they look so classy.

Thank you so much, will be a repeat customer for sure.

17 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Valentina Rhinestone Necklace

I bought the Valentina Rhinestone Necklace Set from Nikita by Nikki and I was really happy with my purchase. The set is beautiful and exactly as pictured, and delivery was quick and hassle-free. I’d definitely recommend and would happily order again.

1 de dezembro de 2025
Opinião espontânea
logótipo da NIKITA

Resposta da NIKITA

Hi,

Thank you so much for your feedback! We’re so happy you’re enjoying your necklace set and hope to see you back for more stunning pieces soon! xx

Classificada 5 em 5 estrelas

ABFAB

ABFAB

Love love love the cuffs - so much so I had to also treat my sister with an extra Christmas gift this year as I know she’ll love one too!

The mystery gift and free necklace are also fabulous. Beautiful packaging and super quick delivery too.

Feels good to support a small business and female entrepreneur - will gladly showcase my pieces with pride.

15 de dezembro de 2025
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Resposta da NIKITA

Hi Diane,

Thank you for your kind words! We’re so happy you and your sister love your pieces. Your support of our small, female-owned business means the world ❤️ We can’t wait to welcome you back soon!

Warm regards,
Lily
NIKITA Customer Care

Classificada 5 em 5 estrelas

I rarely leave reviews but just had to…

I rarely leave reviews but just had to say how beautiful this website’s jewellery is. I bought the hinged ear cuffs and they are gorgeous and truly painless to wear. At the time of purchase there was a free necklace offer on and that is stunning as well. I went ahead and purchased the £5 lucky dip after browsing the website and seeing that everything was so cute. It was a true lucky dip as my favourite item in store is the one I received. Magic!! shipping was quick and the quality is excellent as well as the price. Recommend highly.

16 de dezembro de 2025
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Resposta da NIKITA

Hey Aimee,

Thank you so much for taking the time to leave a review - it really makes us feel so special, especially as we know you rarely do! We’re thrilled to hear you love your hinged ear cuffs, your free necklace, and your lucky dip surprise. It’s great to know everything arrived quickly and that you’re happy with the quality. We can’t wait to welcome you back again soon. ❤️

With lots of love,
Lily
NIKITA Customer Care

Classificada 5 em 5 estrelas

In love with everything!

I ordered the gold ear cuff and I absolutely love it. I am already eyeing up my next purchase. A treat for my birthday, but there is so much to love, I am struggling to decide.
Each item is beautifully packaged and delivery was super fast.
There was a massive mess up with delivery - all Royal Mail, but Nikita's CS team were amazing.

16 de dezembro de 2025
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Resposta da NIKITA

Hey Joanna,

Thank you so much for your lovely note! We’re happy you’re enjoying your gold ear cuff and can’t wait to help make your birthday treat extra special ✨ Your support means the world, and we’re so happy our team could step in to help!

With lots of love,
Lily
NIKITA Customer Care

Classificada 5 em 5 estrelas

Excellent service & lovely products

Excellent service & lovely products

13 de dezembro de 2025
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Resposta da NIKITA

Hi Rebecca,

Thank you! We’re so happy you’re enjoying both the service and the products- it’s our pleasure!

With love,
Lily
NIKITA Customer Care

Classificada 5 em 5 estrelas

Happy with the quality

Happy with the quality, it looks nice and it arrived super fast!

11 de dezembro de 2025
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Resposta da NIKITA

Hi Beth,

Thank you! We’re so glad you’re happy with it and that it arrived quickly.

Warm regards,
Lily
NIKITA Customer Care

Classificada 5 em 5 estrelas

Highly recommended *****

Having just ordered my 3rd ear cuff, I can highly recommend them. They are extremely comfortable to wear, they are secure and look fantastic *****

12 de dezembro de 2025
Opinião espontânea
logótipo da NIKITA

Resposta da NIKITA

Hey Joanne,

We’re so glad to hear that! Thank you for your continued support and for recommending our ear cuffs, they really mean a lot to us! xx

Classificada 5 em 5 estrelas

Best quality products!!

I’ve bought from Nikita for a while now and all her products are absolutely fabulous and good quality! I have recent bought the ear cuffs and they are as expected and more. They are pain free and absolutely beautiful!

11 de dezembro de 2025
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Resposta da NIKITA

Hey Natasha,


Thank you for your amazing feedback! We’re so happy the ear cuffs hit the sweet spot - pain-free and beautiful. We can’t wait to see you back for your next stunning fix!

With love,
Lily
NIKITA Customer Care

Classificada 5 em 5 estrelas

Stunning ear cuff

Wonderful ear cuff - beautiful design and colour is stunning. Love the hinge - such a fantastic feature.

10 de dezembro de 2025
Opinião espontânea
logótipo da NIKITA

Resposta da NIKITA

Hi Laura,

Thank you so much for your lovely feedback! We’re thrilled you love the ear cuff - it means a lot to us! xx

Classificada 5 em 5 estrelas

Nikita is a company that truly goes above and beyond.

My last review was a 1-star based on what I thought was, very surprisingly, quite negligent customer service. I would like to unequivocally rescind that review after learning that there was quite a few attempts to reach out to me by the team at Nikita to make right the issues I was having. For whatever reason I was not receiving any communication from them but they persevered and finally got to me through a different source! The team have kindly offered to replace the necklace that broke and I greatly appreciate it. Faith restored!!☺️

9 de dezembro de 2025
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Resposta da NIKITA

Hey Christi,

Thanks so much for taking the time to update your review! We really appreciate your patience and are delighted you’re happy with the resolution.

With lots of love,
Lily
NIKITA Customer Care

Classificada 5 em 5 estrelas

Ear Cuff Purchase …

I bought a beautiful ear cuff from Nikita my first purchase. It came with in lovely packaging and also a free chain and jewellery storage box. I am so pleased with my purchase, the ear cuff is really nice and such good quality.

7 de dezembro de 2025
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Resposta da NIKITA

Hi Georgina,

Thank you so much for your lovely feedback! I’m thrilled to hear that you’re happy with your ear cuff and enjoyed the packaging and extras. Your support means the world to us, and we can’t wait to delight you again with more pieces in the future!

Best regards,
Lily

Classificada 5 em 5 estrelas

Second purchase

Have purchased jewellery for myself on the past, have now placed another order to gift to family. Great quality.

6 de dezembro de 2025
Opinião espontânea
logótipo da NIKITA

Resposta da NIKITA

Hey,

Thank you so much for your lovely review! We’re so glad you’re happy with your jewellery and that you’re sharing it with your family. We really appreciate your support!

With love,
Lily x
NIKITA Customer Care

Classificada 5 em 5 estrelas

Great items

I ordered the ear cuff over the black Friday sale. I also decided to do the lucky dip.
My order was dispatched and arrived quickly. The ear cuff is beautiful and although not worn yet, my first impressions were good.
I also got a free chain and got the marble jewellery box as my lucky dip price which was beautiful! Happy with my purchase!

28 de novembro de 2025
Opinião espontânea
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Resposta da NIKITA

Hey RT,

Thank you so much for your wonderful review! ✨ We’re thrilled to hear you love your ear cuff and that your lucky dip and free chain were a hit too. It means so much to us that you’re happy with your purchase - enjoy your new jewellery!

Lily x
NIKITA Customer Care

Classificada 5 em 5 estrelas

Outstanding customer care

I bought a pair of beautiful earrings for my daughter’s wedding. Unfortunately I was sent gold earrings rather than the rose gold I had ordered
I contacted Nikita immediately on their arrival and they were outstanding with their customer care
I received a lovely apology and also had the correct pair of earrings delivered within 36 hours of my notification to them
I can honestly say they are the best company I have dealt with as regards a very efficient and caring customer service
Thank you so much again, specially to you Lily

3 de dezembro de 2025
Opinião espontânea
logótipo da NIKITA

Resposta da NIKITA

Hey,

Thank you so much for your kind words! We’re so glad we could sort the mix-up quickly and that you’re happy with the earrings. Wishing your daughter a wonderful wedding day! ✨

With love,
Lily
NIKITA Customer Care

Classificada 5 em 5 estrelas

Great customer service! Fast replies, going the extra mile, shipping quickly

Great customer service! Very fast response time and going the extra mile for their customers. Order dispatched within 30 minutes.

In my case, one of their products was out of stock online. After I asked about it, they were able to find one last unit that they could deliver. Furthermore since I needed it delivered quickly, they were able to dispatch within 30 minutes of me making the order online.

I am very happy with this company and customer support!
Thanks Lily :)

3 de dezembro de 2025
Opinião espontânea
logótipo da NIKITA

Resposta da NIKITA

Hey Jacopo,

Thank you so much for your kind words! We love helping our customers whenever we can, and it’s so lovely to hear you’re happy with your order and our support.

With lots of love,
Lily x
NIKITA Customer Care

Classificada 4 em 5 estrelas

Good product but only 3 gift boxes sent…

Good product but only 3 gift boxes sent for 6 ear cuffs & only one “how to wear” leaflet - as 5 of these are gifts I’ll have to make/find some gift boxes & find a printer.
The £5 “lucky dip” was earrings that are too ugly/chunky for me so will have to be re-gifted or donated.

25 de novembro de 2025
logótipo da NIKITA

Resposta da NIKITA

Hey Susan,

Thank you so much for your feedback - I’m really sorry to hear about the issues with your order. We always want to make sure our customers are happy and try our best to make things right.

We’ve already reached out with a solution, as we love helping wherever we can to make things better.

Please don’t hesitate to let us know if there’s anything else we can do - we’re always happy to help!

Warm wishes,
Lily xx
NIKITA Customer Care

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