Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
NIMLAB LTD – a leading cryptocurrency exchange offering a comprehensive range of services for both cryptocurrency transactions and payments for goods and services. Operating across the entire European Union, we provide seamless and secure cryptocurrency exchange solutions tailored to meet the needs of our diverse clientele. Explore our platform for fast, reliable, and efficient financial services in the world of digital currencies.
ul. General Kolev 113, 9010, Varna, Bulgária
3,6
15 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I’m surprised why this exchanger has only few reviews here.
Used few times already and every time everything was good. They offer best rates for SEPA > USDT and fast processing time.
Thank you for cooperation.
Scambiatore eccellente e veloce, ancora Grazie
Personalmente, ya hice varios cambios FIAT > Cripto y funciona muy bien. Como cualquier plataforma tienen KYC, facil y rapido. Por mi parte son muy recomendados
Horrible service. They ask many unnecessary questions and keep cyrcling around one questions million times. It took me 2 days of constant check on my email and texting them million times to get answers. Their mr Admin is a horrible service provider that asks unnecessary questions. Compliance department works only in the morning at 10am. to check the docs once and if they dont like something then you have to wait another 10 hours at least.
NOT SATISFIEED!
Resposta da NIMLAB LTD
Please note that in accordance with applicable laws and regulatory requirements, we are required to request additional verification from clients, including confirmation of the source of funds (source of wealth). These procedures fully comply with current legislation and compliance standards. If the information provided does not correspond to the declared transaction volume or activity, we may request additional documentation or clarification. This is a standard compliance practice aimed at ensuring the security and legality of all operations. On average, the review process may take 1–2 business days, depending on the completeness and accuracy of the information submitted. To allow us to review your case in more detail, we kindly ask you to provide confirmation that you have recently used our service (for example, a transaction reference or date) by contacting our support team directly. We appreciate your understanding and remain available to assist you.
Heeft geld overgemaakt naar Prophinity waar voor gewaarschuwd word als zijnde onbetrouwbaar. Deze transactie werd zonder waarschuwing uitgevoerd.
Nimlab heeft zich gehouden aan hun taak om geld over te maken naar een ontvangende partij die achteraf onbetrouwbaar bleek te zijn. Hier was Nimlab niet van op de hoogte net als ik maar de ontvangende partij word en werd op het net genoemd als verdacht.
Resposta da NIMLAB LTD
Geachte gebruiker, wij willen erop wijzen dat ons bedrijf geen enkele relatie heeft met externe diensten of wallets die in uw reactie worden genoemd. Alle transacties worden uitgevoerd op basis van de door gebruikers verstrekte informatie en in overeenstemming met de geldende servicevoorwaarden. In gevallen met een verhoogd risico kunnen wij de gebruiker verzoeken om aanvullende bevestiging dat de opgegeven wallet aan hem of haar toebehoort. Daarnaast willen wij benadrukken dat wij geen custodiale diensten aanbieden voor het bewaren van cryptovaluta en geen toegang hebben tot de middelen van gebruikers. In geval van problemen of vragen met betrekking tot externe diensten raden wij aan rechtstreeks contact op te nemen met hun klantenservice.
I've dealt with NIMLAB twice, and both experiences were extremely disappointing.
The first time, they assured me the payment would be sent via SEPA Instant, but it took over 24 hours to arrive - completely defeating the purpose of an "instant" transfer.
The second time was even worse. They claimed their bank was having issues, and now it's been more than 2 days without receiving my payment. Instead of providing proof that the payment was actually sent, they simply ghost you and stop responding to messages.
This is completely unacceptable behavior from a company handling financial transactions. There's no transparency, no accountability, and no proper customer service.
I absolutely do not recommend this company. Stay away and find a more reliable and professional service.
Resposta da NIMLAB LTD
Dear Andrea Malferrari,
We sincerely regret the inconvenience caused by the delay in your SEPA Instant payment.
The issue was due to a temporary technical problem on the bank’s side during their system update, which affected the processing of several transactions.
Please note that the payment was initiated from our side on time. Unfortunately, we had to wait for the bank to resolve the issue before the funds could be released. The payment has now been successfully received.
We always act with full transparency and do everything possible to speed up the process in such situations. We value your trust, and we’d greatly appreciate if you could consider reflecting this in your review, as this situation was beyond our direct control.
Thank you for your patience and understanding.
Please note that they are scammers. They do not respond and take the money sent.
Resposta da NIMLAB LTD
Dear Smart Fox,
We’ve seen your review and would like to understand the situation in more detail. Unfortunately, you did not provide any information no order number, no date, and no transaction details. Without this information, we are unable to locate any payment or verify that a transaction was made with our company.
We operate officially and transparently, and it’s very important to us to resolve any client issues promptly. Please provide more details (such as the transaction ID, order date, or the email used) so that we can investigate and assist you as quickly as possible.
If this review was left by mistake or does not relate to our company, we kindly ask you to clarify or remove it, as it may mislead other customers and damage our reputation.
Thank you for your understanding and cooperation.
Vielen Dank für die hochwertigen Finanzdienstleistungen! Ich habe die schnelle Bearbeitung meines Antrags und die Benutzerfreundlichkeit des Tools sehr geschätzt. Herzlichen Dank, ich habe ein praktisches Tool für die Zukunft gefunden! Wir warten bald auf eine mobile Anwendung! Mit freundlichen Grüßen
Resposta da NIMLAB LTD
Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie mit unseren Finanzdienstleistungen und der schnellen Bearbeitung Ihres Antrags zufrieden sind. Besonders freut es uns zu hören, dass Sie die Benutzerfreundlichkeit unseres Tools schätzen und es auch in Zukunft nutzen möchten. Ihre Anregung bezüglich einer mobilen Anwendung nehmen wir gerne auf – wir arbeiten stetig daran, unseren Service weiter zu verbessern.
Nimlab is a superb platform in the cryptocurrency market, offering a user-friendly experience and a wide range of cryptocurrencies at competitive fees. Its robust security features provide reassurance, while responsive customer support enhances the overall experience. On the whole, an excellent choice for secure and straightforward digital asset exchange.
Resposta da NIMLAB LTD
Thank you for your positive feedback. We're thrilled to hear that you find Nimlab to be a superb platform. Your satisfaction with our user experience, security features, and customer support is our top priority. We look forward to continuing to serve you in the cryptocurrency market.
Ha Sido todo muy eficiente y me agrada el trato amable. Muchas gracias
Resposta da NIMLAB LTD
Muchas gracias por tu comentario! Nos alegra mucho saber que encontraste nuestro servicio eficiente y que te agradó el trato amable. Tu satisfacción es nuestra mayor recompensa.
Estamos aquí para ayudarte siempre que lo necesites.
¡Gracias nuevamente y que tengas un excelente día!
I would like to leave a positive review about my experience exchanging on Binance through this company. Everything went surprisingly fast and smoothly. I am very satisfied with the quality of service and efficiency. I highly recommend it to anyone who values speed and reliability!
Resposta da NIMLAB LTD
Thank you for your wonderful review! We are delighted that your experience of exchanging through our company was quick and smooth. Your satisfaction with the quality of our service and efficiency is especially valuable to us. Thank you for your recommendation! We always strive to provide a high level of service for our clients who value speed and reliability.
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.
