My frame had stopped working, and I figured I’d be stuck going back and forth for days but their team responded almost immediately. Not just a generic reply either, an actual helpful response fro... Ver mais
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Leia as opiniões dos outros
Cy is the GUY! Great customer service, email presence. He quickly unraveled a confusing (for me) subscription duplication, one of which it turns out had not been activated. My wife and I had each, unb... Ver mais
We had an issue with our Nixplay subscription which may have actually been our doing. Par at Nixplay Technical Support was a tremendous help solving the issue. We are back on track and very gratef... Ver mais
I bought two of these frames as they appered solid, well made and had the ability to add large numbers of pictures. The set up was not trouble free, and I ended up having to add them to a seperate... Ver mais
Informações sobre a empresa
Escrito pela empresa
We offer a wide range of frames with cutting-edge digital photo solutions and multimedia features. Find the digital photo frame you’re looking for today.
Informações de contacto
Estados Unidos da América
- (855) 649 7529
- support@nixplay.com
- nixplay.com
Respondeu a 86% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Issues sorted out quickly efficiently
Love the frame. The subscription package for Nixplay Plus is a decent price and offers good value. Had a slight issue with the annual payment and some confusing emails but Joe sorted it out quickly and efficiently. Would highly recommend. Bought one for my elderly mother so that she can sit and watch her memories
JD was able to clarify how the new Nixplay is structured.
JD was able to clarify how the new revisions to Nixplay are structured. He was patient and courteous and very informative.
Ordered one in anazon and it was great
Ordered one in anazon and it was great. No need to print and buy a frame for photo just quick upload and you can choose on your photo. The delivery was fast and the customer service is quick response thanks to monica and team for helping me such a big help and good deals for nix play frame thank youu !!
Perfection!
Very quick response and solved my problem on the first try. Thanks!
Joe fixed my issue (unpairing from…
Joe fixed my issue (unpairing from previous /old acct ) super quickly via email!
Support was prompt & Helpful
Support was prompt - and Maris was very helpful in resolving my issue.
I want to thank Joe for his services
I want to thank Joe for his services; he provided me with information, and I was able to resolve my problem.
I receive the quick response from Joe…
I receive the quick response from Joe with solution for my problem. Joe provided me with step-by-step instruction which I easy followed. The nixplay is working now and I am happy!
Abo-Abzocke
Abo-Abzocke! Ich hätte eigentlich durch den Namen gewarnt sein sollen. Nie wieder ein Produkt von Nixplay.
clear well explained answeres but would…
clear well explained answeres but would appreciate a faster response service.
I had a problem with trying to get my…
I had a problem with trying to get my picture frame to add pictures contacted support and helped me within 24 hours highly recommend
Worse service ever
Worse service ever! Spent 30 minutes on chat hold. No phone number. You have to email them and they will call you back. Emailed 5 times with no callback. All I want is to reset a frame so I can link to my account.
JD quickly assisted me with my app…
JD quickly assisted me with my app issue and resolved it after a few questions.
Nixplay rep Maris responded quickly and…
Nixplay rep Maris responded quickly and answered my question. She provided clear and accurate directions to resolve my issue. Thank you!
Deb Pilon
I had a mixed experience with customer…
I had a mixed experience with customer service, but ultimately a very positive outcome. While I was not able to get help through the chat option—the representative stopped responding—I had a completely different experience via email.
Lou was incredibly helpful, patient, and truly seemed to care about resolving my issue. He walked me through everything step by step until my frame was working again.
I currently own two Nixplay frames and have also purchased several as gifts, and this level of support reassured me that I made the right choice. Thank you, Lou, for going above and beyond!
Nixplay Customer Service Supervisor…
Nixplay Customer Service Supervisor "Cy"
He was very quick with our request; it was easy and fast.
Excellent support from Nixplay
Excellent support from Nixplay! I had to deal with editing older pictures on my older Nixplay. “Joe” was persistent in the pursuit of a successful resolution. I’m sure some of it was user error he had to deal with but he did it!!! Have no fears in purchasing a Nixplay. You will have years of enjoying pictorial memories!!!
Easy to install and use
Easy to install and use. In case you need help you'll get quick respond via mail
My Nixplay
My Nixplay, which I owned for many years, stopped working. Nixplay's tech support worked with me to get it working again. Tech support is on a par with Dell's
he was very good i do not know…
he was very good i do not know computers well he did a great job thank you
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