My frame had stopped working, and I figured I’d be stuck going back and forth for days but their team responded almost immediately. Not just a generic reply either, an actual helpful response fro... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Cy is the GUY! Great customer service, email presence. He quickly unraveled a confusing (for me) subscription duplication, one of which it turns out had not been activated. My wife and I had each, unb... Ver mais
We had an issue with our Nixplay subscription which may have actually been our doing. Par at Nixplay Technical Support was a tremendous help solving the issue. We are back on track and very gratef... Ver mais
I bought two of these frames as they appered solid, well made and had the ability to add large numbers of pictures. The set up was not trouble free, and I ended up having to add them to a seperate... Ver mais
Informações sobre a empresa
Escrito pela empresa
We offer a wide range of frames with cutting-edge digital photo solutions and multimedia features. Find the digital photo frame you’re looking for today.
Informações de contacto
Estados Unidos da América
- (855) 649 7529
- support@nixplay.com
- nixplay.com
Respondeu a 86% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Kit solved my problem very quickly and…
Kit solved my problem very quickly and had a very professional tone. Great experience.
The excellent support Nixplay provided…
The excellent support Nixplay provided was quick and professional. I enjoy the pictures of my family every day!!!!
Joe brought back all my wife's photos…
Joe brought back all my wife's photos from missing. (They had just all been retrieved a month before)
Par's Patience and Perserverance
I cannot say enough about how patient and attentive Par has been in helping me solve issues that stemmed from a mistake I made when I tried to subscribe to Nixplay Plus membership for a friend. After quite a few emails, Par was able to guide me through the process that solved the problem. Everyone is happy now. The recipient is now able to view many, many fotos that include her husband who recently passed away. So this truly meant a lot to all of us.
Excellent customer service!
Kit was so very helpful. She addressed my questions throughly and made her instructions very clear and easy to follow. She followed up to make sure I understood and answered by additional questions with the same clarity.
What a wonderful product!
Due to several circumstances, our frame was no longer working. Martin at Nixplay worked tirelessly with me over the course of a couple weeks and we are now up and running - enjoying watching precious photos on our frame! Thank you Martin!!
I recently placed an order for the…
I recently placed an order for the wrong item and requested the order be canceled. Maris was incredibly responsive and helpful! The issue was quickly resolved and I couldn't be more pleased with the customer service!
Very good service
Very good service. Good conversation!
Quick help to find a solution.
We’ve lost the remote control and can’t manage the picture frame. They sent us a new one for free! Perfect
Amazingly quick help
Awesome quick and efficient help in getting a recently inherited frame released for new linkage
Trouble with setup
I was having trouble setting up the digital frame I purchased for my mother-in-law and emailed customer support. Joe responded the next day and helped me get everything taken care of.
Clear, quick and courteous help
We needed to start from scratch on a frame previously owned by another family member. Joe at Nixplay provided clear, concise and courteous help that enabled us to reformat the frame quickly and easily. Thank you!
Frame Reset
Lou was able to take me through the process to reset my frame and get it working with my account
Joe did a great job helping set up our…
Joe did a great job helping set up our gift frame! Customer Service was fast to respond and very helpful. My parents love this frame!
I'm really glad that Nixplay Support…
I'm really glad that Nixplay Support responded right away and answered my concerns about the album arrangement. I'm so happy that my frame is now displaying all my favourite photos. I love it so much!
Resetting nix pliay
I had nothing but great service from Joe in customer service. He helped me through everything. And was very good on returning emails. Thanks for all your help Joe. I was able to upload pictures and now get to enjoy them.
I needed help resetting password
I needed help resetting password. JD was very helpful and pattient.
Super experience 👍 j'ai été aidé par…
Super experience 👍 j'ai été aidé par kit (et en francais) pour mon cadre numérique et tout refonctionne parfaitement !
Je recommande !
Martin's help at Nixplay
Martin, ar Nixplay, helped get both of my frames up and working again beautifully. He sent me very specific instructions on how to fix my issues. I am a big fan of Nixplay. Now more than ever.
I will continue giving gifts of Nixplay to friends and family.
Par was above par
Par was very prompt, informative, and professional in his response to my techno glitch
A Experiência Trustpilot
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