Shipping was quick and the product was exactly what I selected. I really loved the personal touch with the handwritten message on the invoice. Things like that make me want to consider your store firs... Ver mais
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Leia as opiniões dos outros
Highly recommend Nomad Frontier! I recently picked up a pair of KOO Alibi Large glasses and the experience was top-notch. I was unsure about the sizing, but the team provided excellent guidance,the L... Ver mais
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Website was convenient, deals were great, items were packaged carefully and I even got a hand written personal thank you note in the package. Thank you!
A empresa respondeu
Great service. Nomad Frontiers processed and sent out my order quickly and perfect. I'm very pleased with the attention they showed to my order and the communication that the order was on its way to... Ver mais
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Informações sobre a empresa
Sobre Nomad Frontiers
Escrito pela empresa
About Nomad Frontiers
At Nomad Frontiers, we aspire to be Canada's local bike shop. But it didn't start that way. We set out to build NOMAD with a vision grounded in community, inclusiveness, and the power of epic cycling adventures to create memories and solidify friendships. We set out to build a travel company - both products to create your own adventure and expert advice to guide your next, more distant excursion. That was, until COVID got in the way.
Now, we've taken that same passion for community and expanded on our cycling retail plans. Our value proposition? Better customer service? No. The best customer service. We aim to show you, in every interaction, that we value your business and deserve your trust. We aim to build long-term relationships rooted in a mutual understanding of the importance of your cycling hobby to your overall wellbeing and enjoyment. We strive to be your number one online cycling retailer.
Our Offerings
We carry many of the top cycling brands in the world - Sidi, POC, Castelli, EVOC, Zipp, and many, many more. We're constantly expanding and adding new products to the virtual shelf. And we only offer products that we would use ourselves - products that we would trust on our next once-in-a-lifetime cycling trip.
Informações de contacto
3-304 Stone Rd W, N1G4W4, Guelph, Canadá
- 8883033344
- hello@nomadfrontiers.ca
- nomadfrontiers.ca
4,9
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Nomad Frontiers
We're thrilled to hear it!
Happy riding,
Team NOMAD
Easy to return and re-order the right…
Easy to return and re-order the right size I needed.
18 de janeiro de 2026
Resposta da Nomad Frontiers
We're glad to hear it!
Happy riding,
Team NOMAD
Resposta da Nomad Frontiers
We're thrilled to hear it!
Happy riding,
Team NOMAD
Resposta da Nomad Frontiers
We're elated to hear it!
Happy riding,
Team NOMAD
Nomad frontiers crafted the adventure…
Nomad frontiers crafted the adventure of a lifetime in Patagonia
23 de dezembro de 2025
Opinião espontânea
Resposta da Nomad Frontiers
We are always pleased to be of service.
Package arrived quickly and undamaged.
14 de janeiro de 2026
Resposta da Nomad Frontiers
We're pleased to hear it!
Happy riding,
Team NOMAD
Always easy to deal with and…
Always easy to deal with and communication is quick. Highly recommended
13 de janeiro de 2026
Resposta da Nomad Frontiers
We're grateful for your support!
Happy riding,
Team NOMAD
Prompt service and shipping
Prompt service and shipping.
Very satisfied with the value.
22 de dezembro de 2025
Resposta da Nomad Frontiers
We're pleased to hear it!
Happy riding,
Team NOMAD
Seamless purchasing experience and…
Seamless purchasing experience and super fast delivery (2 days) of my order. Very pleased with Nomad Frontiers. I will definitely be a repeat customer.
22 de dezembro de 2025
Resposta da Nomad Frontiers
We're delighted to hear it!
Happy riding,
Team NOMAD
Resposta da Nomad Frontiers
Nous sommes très heureux!
Merci beaucoup d'avoir pris le temps de partager votre expérience avec nous.
L'Équipe NOMAD
Deceptive sales practices
I ordered a case of Clif Bloks that typically lasts me a year. The best buy date for the case is a couple months away. I asked Nomad if they could send me one with a better date and they told me all the cases have that date. They acknowledged that they were not transparent about why these cases were on sale (I thought it was just a general sale). I told them I would not have purchased a case with such a poor date, even on sale. They told me that I could ship the package back at my own cost for a refund. The shipping cost would have been over 50% of the refund. I asked what else they could do instead to rectify the situation and they stopped responding to me.
Addendum in response to Nomad’s response below:
If Nomad is unable to resell the Clif Bloks for safety reasons, then why are they asking me to pay shipping to return them? Why not just refund me? Sounds like more deception.
Interestingly, I also noticed that the “date of experience” on my review has been changed to November. Trust pilot automatically picked the shipping date of December 1. I received my package a week or 10 days after that which I guess would more accurately be the date of my experience.
29 de novembro de 2025
Resposta da Nomad Frontiers
Thank you for taking the time to leave a review.
We strive to provide excellent customer service and we are disappointed that you are not satisfied with your experience. Moreover, we are proud of our track record serving thousands of cyclists across the country since we founded our small Canadian business in the wake of the pandemic, and the suggestion that we conduct ourselves otherwise is disheartening.
At the time of shipping, the box of 18 Clif Bloks you purchased, which were discounted by over 40%, had 3.5 months before the "best by" date. While nutrition products are typically non-returnable (as we cannot resell them for safety reasons), we offered to take them back. You then took issue with the return shipping policy (we shipped your order to you for free, but the cost of return shipping is the responsibility of the customer).
To clarify, we didn't stop replying to your emails. We received your last escalatory email 3 days ago and our staff were simply going through the proper internal processes to determine how we could accommodate your requests.
We endeavour to go above and beyond for our customers, and we will reach out to you directly.
Team NOMAD
Resposta da Nomad Frontiers
We're very happy to hear it!
Happy riding,
Team NOMAD
Resposta da Nomad Frontiers
We're pleased to hear it!
Happy riding,
Team NOMAD
Fast and reliable
Great, reliable Canadian company. I’ve used them twice and have been happy with them.
28 de novembro de 2025
Resposta da Nomad Frontiers
We're delighted to hear it!
Happy riding,
Team NOMAD
Great communication, quick shipping, as described!
Easy to use website for viewing products and ordering, quick shipping, and items arrived as expected and on time. Communication was very speedy also when I had a question. Thanks!
21 de novembro de 2025
Resposta da Nomad Frontiers
We're thrilled to hear it!
Thank you so much for taking the time to share your experience with us. We are grateful.
Happy riding,
Team NOMAD
Resposta da Nomad Frontiers
We're elated to hear it!
Happy riding,
Team NOMAD
Great backpack
Great backpack! Easy online ordering and quick delivery. A very nice touch with a personal note included. Well done
18 de novembro de 2025
Resposta da Nomad Frontiers
We're thrilled to hear it!
Thank you so much for taking the time to share your experience with us.
Happy riding,
Team NOMAD
Prompt shipping
16 de novembro de 2025
Resposta da Nomad Frontiers
We're glad to hear it!
Happy riding,
Team NOMAD
Resposta da Nomad Frontiers
We're delighted to hear it!
Happy riding,
Team NOMAD
Resposta da Nomad Frontiers
We're pleased to hear it!
Happy riding,
Team NOMAD
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