Nomupay Opiniões 

270
•
TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I miss old days where everything was working fine with Cardinity. Our business is very legit in the country were it was approved and verified and even so they don’t even want to hear our business st... Ver mais

Classificada 5 em 5 estrelas

We have used TP for the past 18 months for card payments on our remittance business. Since lock-down the team at TP have worked with us to integrate POS, MOTO and ECOM receipts into our new CRMS with... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Professional and trustworthy. I am coming from a competitor who has failed me in every possible way as a payment operator, hence I was sceptical if anyone out there can actually help me. I found Total... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I was pretty hyped to get on board with this solution - The positive reviews sold me but the problem is i couldn't even get on contact with the team (I only got the same automatic email from the sales... Ver mais

A empresa respondeu

Informações sobre a empresa

Escrito pela empresa

Founded in 2021, Nomupay is on a mission to solve the complexities of cross-border payments and empower merchants to expand globally without limits. Our comprehensive payment solution integrates pay-ins, payouts and acquiring services into a single seamless platform. With strategic acquisitions in Asia, EMEA and Europe, such as acquiring Total Processing in 2023, we provide tailored solutions for e-commerce merchants, marketplaces and other businesses with unique payment needs. We’re committed to making global commerce easier, one payment at a time. In 2025, Nomupay and Total Processing merged following the acquisition in 2023, so Total Processing's past reviews are now part of this Trustpilot page.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

270 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,4

Todas as opiniões

(270)

6 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fantastic support from Melisa at Total…

Fantastic support from Melisa at Total Processing, can't speak highly enough of her, she kept us updated at all times and helped resolve a huge problem we had that was stopping customer subscriptions.

4 de dezembro de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi Chris,

Thank you for the amazing feedback! It's great to hear how Melisa went above and beyond to help resolve the issue and keep you updated throughout!

- Imogen @ Total Processing

Classificada 5 em 5 estrelas

We are highly satisfied with the…

We are highly satisfied with the ongoing support, as we consistently receive timely responses.

4 de dezembro de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi Marinos,

Thank you for taking the time to leave us a review! The team loved hearing how happy you are with the support provided!

- Imogen @ Total Processing

Classificada 5 em 5 estrelas

I cannot overstate the value that Simon…

I cannot overstate the value that Simon and the Total Processing team have brought to my business.

After years of dealing with unreliable payment processors, frequent outages and poor communication from other providers, finding Total Processing has been transformative.

Since Simon first reached out in 2023, the level of service has far exceeded any previous supplier. The onboarding process was seamless, and Simon's ongoing support, expertise and advice have been invaluable.

Total Processing stands out as the by far payment processor I've worked with, and I look forward to continuing our partnership across multiple projects in the future.

2 de dezembro de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi Paul,

Wow, thanks so much for your feedback! It’s great to hear Simon and the team have made such a difference. Looking forward to continuing to work together!

- Imogen @ Total Processing

Classificada 5 em 5 estrelas

Dealt with Lee from customer support

Dealt with Lee from customer support. Very helpful and responded quickly to all my queries.

2 de dezembro de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi H.a,

Thank you for your feedback! It's great to hear that Lee was able to assist you so efficiently and address all your queries.

- Imogen @ Total Processing

Classificada 5 em 5 estrelas

Special thanks to Melisa

Thank you Melisa Arnott for your assistance. Always helpful and we appreciate that.

29 de novembro de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi Naoufel,

Thank you for taking the time to leave us a review! Melisa and the team were really happy to hear you found their support helpful!

- Imogen @ Total Processing

Classificada 5 em 5 estrelas

Fantastic payment provider and business…

Fantastic payment provider and business partner. Fully transparent, knowledgeable and do what ever they can to make sure its a great experience for the customer!!

29 de novembro de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi Thomas,

Thank you for your wonderful review! We're so glad you had a positive experience with us!

- Imogen @ Total Processing

Classificada 5 em 5 estrelas

Speedy comms and positive resolutions

Melisa is fantastic with helping resolve any issues. Speeds comms and always a positive resolution!

26 de novembro de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi team,

Thank you for your kind words! Melisa and the team loved hearing how much you appreciate their support!

- Imogen @ Total Processing

Classificada 5 em 5 estrelas

I recently used Total Processing for soem help

I recently used Total Processing for my business and had an outstanding experience, especially thanks to the operator, Furgal. The setup was seamless, and the platform itself is very user-friendly, making it easy to integrate with my existing systems. Furgal was incredibly helpful and responsive, answering all my questions and providing guidance every step of the way. His expertise and patience made a big difference, and I felt fully supported throughout the process. Highly recommended for any business looking for reliable payment solutions and excellent customer service!

28 de outubro de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi Toby,

Thank you for taking the time to leave us such a wonderful review! Fergal and the team loved hearing that you felt supported and happy with the service provided!

- Imogen @ Total Processing

Classificada 5 em 5 estrelas

Seamless Integration and Unmatched Support!

We've been working with Total Processing for a while now, and the experience has been exceptional. Their payment solutions are not only robust and secure but also incredibly easy to integrate with our e-commerce projects. The team at Total Processing consistently goes above and beyond, providing quick responses and actionable insights whenever we need support.

It’s rare to find a partner that aligns so well with our values of reliability and client success. Highly recommend Total Processing to any business looking to elevate their payment processes!

14 de outubro de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi Vitor,

Thanks for leaving us such a fantastic review! We're so glad to hear you’ve had a great experience with our payment solutions and support team.

We really appreciate your partnership and can’t wait to keep working together!

- Imogen @ Total Processing

Classificada 1 em 5 estrelas

This company does not own any of their…

This company does not own any of their own technology and white label others, as a result, everything is slow, and mostly it doesn't work properly.

We lost a lot of money and moved processors within a few months.

6 de maio de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

We're truly sorry to hear about your experience. As you know, we're currently in discussions with you to address the concerns you've raised.

- Imogen @ Total Processing

Classificada 5 em 5 estrelas

I cannot fault Total Processing

I cannot fault Total Processing, They are extremely helpful and easy to work with. Fergal went above and beyond to get my issue fixed that was not even caused by them. I am so glad to have there support on hand if it is needed. Thank you Fergal and the rest of your team for getting me up and running.

28 de junho de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Thank you for leaving us such positive feedback! Fergal and the team loved hearing how happy you were with their support!

- Imogen @ Total Processing

Classificada 5 em 5 estrelas

Absolutely great experience

Absolutely great experience, customer care has been second to none in the set up of my high risk processing for my business. I would recommend Total Processing to everyone. Thank you!

15 de julho de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi Natasha,

Thank you for taking the time to leave us a review! The team were so happy to hear you had such a positive experience with us!

- Imogen @ Total Processing

Classificada 5 em 5 estrelas

I had an excellent experience with Melisa at Total Processing

I had an excellent experience with Melisa Arnott at Total Processing support. She was incredibly helpful and friendly throughout our interaction. Melisa clearly knows her stuff and conducted herself with the utmost professionalism. Highly recommended!

9 de julho de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi George,

Thank you for leaving us this fantastic review! Melisa and the team loved hearing you were pleased with the support provided.

- Imogen @ Total Processing

Classificada 1 em 5 estrelas

Service is very perfunctory.

Service is very perfunctory.
After asking for a lot of information, the processing time was very long.
After many days, I received only a very short reply just saying "your application will be declined".
When I asked for the reason why application had failed, I was met with a very rude attitude and "your inquiry is now closed" to ended the conversation.

1 de julho de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi Harbour,

Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration with the delays and the lack of a proper response.

Please contact us at support@totalprocessing.com so we can address your concerns and provide a detailed explanation regarding your application.

- Imogen @ Total Processing

Classificada 5 em 5 estrelas

Simon at Total Processing is absolutely…

Simon at Total Processing is absolutely brilliant. He provided excellent support in setting up my account and is highly professional and efficient. Communication is always immediate and I feel in extremely safe hands. Thank you!

21 de junho de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi Rebecca,

Thank you for taking the time to leave us a review! Simon and the team were so happy to hear how pleased you were with the service provided!

- Imogen @ Total Processing

Classificada 2 em 5 estrelas

I was pretty hyped to get on board with…

I was pretty hyped to get on board with this solution - The positive reviews sold me but the problem is i couldn't even get on contact with the team (I only got the same automatic email from the sales department). I would love to get on board but it's been more than 5 days since i contacted them but no chance. I'll keep you updated :)

15 de abril de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi Yassine,

Thank you for sharing your feedback, and we apologise for the inconvenience you experienced.

After looking over our communication records, we see that our team contacted you on the 11th, 15th, 16th and 17th of April via email and phone, but unfortunately, we were not able to establish clear communication with you. One of our team members will be reaching out again today. Please check your email and spam folders, or feel free to contact us directly at sales@totalprocessing.com.

- Imogen @ Total Processing

Classificada 5 em 5 estrelas

Great Customer Support Experience

I had an exceptional experience with the customer support team. Their proactive approach, swift responses and kindness truly set them apart. The customer support team always provides outstanding service. It was a pleasure interacting with such a professional and efficient team!

28 de março de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi Tanja,

Thank you for leaving us such a positive review! The support team loved hearing how much you valued their service!

- Imogen @ Total Processing

Classificada 4 em 5 estrelas

Onboarded

Took some time to get there, but now I'm onboarded, and running payments. To keep the review fair and informative the team are good, thanks to Kate for resolving my issues. But they do take time, don't expect the solution to be made quickly, it took me 2 months from start to finish.

25 de março de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi Archie,

Thank you for your feedback, it's great to hear that the team were able to support you throughout the process. We have taken serious note of your experience and the team are working to resolve the issues raised.

- Imogen @ Total Processing

Classificada 5 em 5 estrelas

THe prompt response and the adequate…

THe prompt response and the adequate support.

25 de março de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi Danya,

Thank you for taking the time to leave us a review! The team loved hearing you had such a positive experience with us!

- Imogen @ Total Processing

Classificada 5 em 5 estrelas

Excellent Payment Processing Support and Onboarding

In an era rife with challenges from various payment providers, finding a reliable solution for our eCommerce store felt daunting until we partnered with our current payment processing team, significantly influenced by Pieter's remarkable support and expertise. Pieter's deep understanding of the payment landscape and his meticulous guidance through our complex setup process have been nothing short of a game-changer. He has adeptly navigated us past the pitfalls that often beset eCommerce platforms, transforming potential obstacles into streamlined processes.

The value Pieter brings extends well beyond the initial setup. His ongoing, proactive support has fortified our operations, instilling a level of clarity and confidence that allows us to concentrate on expansion and customer satisfaction. In the face of common industry hurdles, Pieter's dedication to our success has proven invaluable, marking a pivotal shift in how we manage our payment processing needs. His role has transcended that of a typical consultant, becoming a pivotal partner in our quest for excellence. We're immensely grateful for his contributions and eagerly anticipate the continued prosperity of our partnership. Thanks again Pieter!

15 de março de 2024
Opinião espontânea
logótipo da Nomupay

Resposta da Nomupay

Hi Usama,

Thank you for leaving such positive feedback! Pieter loved hearing your review and that he was able to provide you with the support needed for this process.

- Imogen @ Total Processing

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