nooki design Opiniões 52

TrustScore: 2.5 em 5

2,3

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Classificada 1 em 5 estrelas

Ordered an item that never turned up. Custoner service is terrible. Scam company. Avoid

A empresa respondeu

Classificada 1 em 5 estrelas

Items never arrived, when I asked for a refund they stopped replying to my emails. They have had my money and I have received nothing. beware absolutely disgusting company they will rip u off

A empresa respondeu

Classificada 1 em 5 estrelas

Received trainers that weren’t even a pair. Different colours and one was all yellowed where material joined the sole. Absolutely no way they are wearable. They shouldn’t have been sold and I am reall... Ver mais

Classificada 5 em 5 estrelas

I have bought a number of items from this company over the last few years and have always been delighted with my purchases. They offer excellent customer service and answered my query immediately. I... Ver mais

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Nooki Design-accessories you can't live without


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2,3

Mau

TrustScore: 2.5 em 5

52 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 1 em 5 estrelas

Ordered an item that never turned up

Ordered an item that never turned up.
Custoner service is terrible.
Scam company.
Avoid

13 de novembro de 2025
Opinião espontânea
logótipo da nooki design

Resposta da nooki design

Hi Wayne,
Sorry to hear about your experience. Can you please let me know what you ordered and we will try to see what has gone wrong. - if you can share your order number we will look into this for you.
Look forward to hearing from you.
thanks
Thuy

Classificada 1 em 5 estrelas

Horrible

Do NOT order from nooktee I did and was so disappointed my shirt came and the lettering was very faint and looked like the printer ran out of ink also you can barley read what the shirt says it's horrible I will NOT ever order from them again

4 de abril de 2025
Opinião espontânea
logótipo da nooki design

Resposta da nooki design

Hi Honeybee,
I am sorry you have had a bad experience - but we are not NOOKTEE - we are Nooki Design. I think that you have posted this review on the incorrect site.
Please can you check this and if possible retract this review from our site.
Thank you in advance.

Nooki Design.

Classificada 5 em 5 estrelas

Excellent Customer Service

I have bought a number of items from this company over the last few years and have always been delighted with my purchases. They offer excellent customer service and answered my query immediately. I had forgotten to add a discount code to my order and they kindly honored it when I contacted them.
Their clothing is stylish, good quality and reasonably priced. It was lovely to be offered a really cool belt for free with my recent order. I always receive compliments on the clothes I have bought from there. Thank you Nooki, I will be back and highly recommend you!

19 de agosto de 2025
Opinião espontânea
logótipo da nooki design

Resposta da nooki design

Hi Naomi,
Thank you so much for supporting our small independent business! Every order really does make a big difference to us, and we’re thrilled you love your Nooki pieces. 💛
We welcome you back anytime.
The Nooki Team

Classificada 1 em 5 estrelas

My item never arrived

My item never arrived. Every time I try to email them or find their website it just comes up with error. Stay clear of this company .. a scam!!

23 de junho de 2025
Opinião espontânea
logótipo da nooki design

Resposta da nooki design

Hi Heidi,
Are you sure that you have the right company? We cannot find your name on our site as having made an order. Can you please let us know your order number and we can get this resolved. If however this is a review for ANOTHER business. Can you please remove this comment from our site. Please send us your order number so we can resolve this.
Many thanks,
Thuy

Classificada 5 em 5 estrelas

Fabulous leopard print skirt

Fabulous leopard print skirt. Great service. Ordered online and it came within a few days. Lovely quality as always. Would definitely recommend this brand. Just wish the shop was closer to me as would love to visit!

20 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

If I could rate zero I would

If I could rate zero I would. Item never turned up and now they won’t refund me. They’ve stopped replying to messages too. I can’t afford to lose money. Avoid at all costs.

5 de agosto de 2025
Opinião espontânea
logótipo da nooki design

Resposta da nooki design

Hi Rachel
We're sorry to hear about your experience. However, after a thorough search of our records, we cannot find any order placed under your name. We take these matters very seriously and would never ignore a genuine customer query or fail to fulfill an order.

If you have placed an order with us, please contact our support team at sales@nookidesign.com with your order number or proof of payment so we can assist you immediately.
We believe this review may have been posted in error or does not relate to our business. As such, we kindly request Trustpilot to investigate the validity of this review in line with their guidelines.
Customer trust and satisfaction are extremely important to us, and we are committed to resolving all genuine concerns.

Best regards,
Thuy

Classificada 1 em 5 estrelas

Items never arrived

Items never arrived, when I asked for a refund they stopped replying to my emails. They have had my money and I have received nothing. beware absolutely disgusting company they will rip u off

13 de julho de 2025
Opinião espontânea
logótipo da nooki design

Resposta da nooki design

Hi Tracy,
Thank you for your feedback. We take all customer concerns seriously and are sorry to hear about your experience. However, we have been unable to locate any order under your name in our system. We would appreciate the opportunity to investigate further.

Please contact our customer support team at sales@nookidesign.com quoting any order number or proof of purchase you may have, so we can look into this for you.

We are committed to resolving genuine issues and always strive to provide excellent service. If this review was posted in error or relates to a different company, we kindly ask you to update or remove it.

Best regards,
Thuy
Nooki Design.

Classificada 1 em 5 estrelas

Careful for high import costs!

Careful (!) if you are ordering from a European country! Since the Nooki Design website is not registered on IOSS (Import One-Stop Shop) you will have to pay a lot of import taxes and VAT. In my case this doubled the price of a dress. Nooki Design lacks to mention this on their website, nor do they reply to emails.

6 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing clothes with a difference, helpful service!

I absolutely love Nooki! I’ve bought several items now and I always get asked where I get my clothes from. The online service is prompt, staff are always helpful and even better, they have a gorgeous shop in London if you want to shop in person. Would highly recommend if you want to treat yourself to something stylish that’s a bit different!

30 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Nooki is always my ‘go to’

Nooki is always my ‘go to’ online brand. Guaranteed unique designs and always quick but personal service. Been lucky to get to store too when in London which is definitely worth the visit!

30 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Incredibly friendly and helpful staff and great stock

I bought a cashmere hoodie online from Nooki and called in advance of the purchase with a few questions. I had to later exchange the item for a different size. The item is perfect - great quality and exceptional price. Also the staff were super friendly and helpful. Highly recommend checking them out

19 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Nooki is one of my favourite shops

Nooki is one of my favourite shops, they have unique, beautiful, good quality clothing, accessories and shoes.
Delivery is super speedy and at the shop the staff is always welcoming with a smile on their face.

23 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous - thank you so much

Beautiful, soft and fluffy scarf - can't wait to wear it.
But my biggest comment is for the service I received. The staff went the extra mile to get the scarf in the post on the same day, to ensure next day delivery, even though I was calling to place the order at 4.30pm.
FANTASTIC PRODUCT - AMAZING SERVICE
Thank you

10 de dezembro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

I’ m very satisfied.The items are…

I’ m very satisfied.The items are exactly as described.The bag is well-made.My only suggestion is to provide the number of tracking to the customer after the purchase.The customer service has been helpful when I needed it.
Thanks.

30 de novembro de 2019
Opinião espontânea

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