Norelie UK Opiniões 365

Resposta da Norelie UK

6/05/2025

Hei,

Kiitos paljon ystävällisistä sanoistasi! Olemme todella iloisia kuullessamme, että olit tyytyväinen sekä palveluumme että tilauksesi laatuun.

Meille merkitsee paljon tieto siitä, että kaikki sujui ongelmitta - juuri tällaisen kokemuksen haluamme antaa jokaiselle asiakkaalle.

Jos joskus tarvitset jotain tai sinulla on kysyttävää tulevaisuudessa, olemme aina täällä sinua varten.


Terveisin,
Norelie

Resposta da Norelie UK

5/05/2025

Hallo,

Hartelijk dank voor je attente bericht - ik ben echt blij om te horen dat alles naar tevredenheid is opgelost!

Het betekent heel veel voor ons dat je, ondanks je aanvankelijke aarzeling, toch besloot om de Neck Releaser te proberen en ik ben heel blij dat we het goed konden maken toen de timing van onze korting oneerlijk voelde. Uw begrip en geduld worden echt gewaardeerd en ik ben blij dat de terugbetaling van 30% soepel is verlopen via PayPal.

Bij Norelie geven we echt prioriteit aan onze klanten - niet alleen in woorden, maar door daden. Uw feedback bevestigt dat we op de goede weg zijn, en het moedigt ons aan om een stap verder te gaan. Bedankt dat u ons die kans geeft.


Met vriendelijke groet,
Norelie

Resposta da Norelie UK

5/05/2025

Hi Zvonimir,

Thank you so much for your kind words and for taking the time to share your experience with us. I'm truly glad to hear that you received prompt support when you needed advice, and that we were able to quickly resolve the issue with your order.

I also want to sincerely thank you for your continued trust in us — not only using the Norelie socks yourself but also recommending them to a loved one. That really means a lot.

Regarding the delivery: I completely understand your concern. You've opted for fast shipping (3–5 working days), and it's absolutely fair to expect that timeframe to be respected. I want to assure you that your feedback has been heard. We're actively working on improving our delivery process and are currently in the final stages of partnering with more efficient couriers to ensure faster and more reliable shipping going forward.

We value you not just as a customer, but as part of the community that helps us improve. If there’s anything else I can personally assist you with while you wait, please don’t hesitate to reach out.


Regards,
Norelie

Resposta da Norelie UK

1/05/2025

Hi David,

Thank you for your kind message! We're glad to hear that your order issue was resolved quickly and appreciate your patience as you await your delivery.

It means a lot to us that you’ve recognized the quality of our service—we truly hope the items meet (or exceed!) your expectations as well.

If there's anything else we can assist you with in the meantime, please don’t hesitate to reach out.


Regards,
Norelie

Resposta da Norelie UK

27/04/2025

Hi Roger,

Thank you very much for your kind words and for sharing your experience with Norelie UK.

We are truly delighted to hear that you found both our products and customer service to be worth your time, money, and effort. Your feedback is incredibly encouraging to our entire team, and it motivates us to continue striving for excellence in everything we do.

Please know that we are always here should you need any further assistance or support. It has been a pleasure to serve you, and we look forward to assisting you again in the future.

Thank you once again for your trust and support.


Regards,
Norelie

Resposta da Norelie UK

26/04/2025

Hi Michael,

Thank you so much for your kind and encouraging words!

We’re truly pleased to hear that our team was able to assist you swiftly and that you felt understood and supported throughout your experience with us. Your satisfaction is very important to us, and your feedback really means a lot.

We would be absolutely delighted to serve you again in the future. Should you ever need anything, we’re always just a message away.


Regards,
Norelie

Resposta da Norelie UK

26/04/2025

Hi Judy,

Thank you so much for taking the time to share your experience with us!

We’re so happy to hear that our team was able to assist you quickly and make the process smooth and easy for you. Your kind words about our friendly service truly mean a lot to us.

It’s always our goal to ensure every customer feels supported and valued, and we’re delighted we could help sort everything out for you so promptly. If there’s ever anything more we can do for you, please don’t hesitate to reach out.

Thank you again for choosing us!


Regards,
Norelie

Resposta da Norelie UK

26/04/2025

Hi Anne,

Thank you so much for your kind and encouraging words!

We are truly delighted to hear that you had another positive experience with us, especially during your recovery. It means a lot to know that our team could step in quickly and help locate your package, ensuring it reached you without further delay.

Your trust and continued support inspire us to keep delivering the best service possible. If there’s anything more we can do for you as you continue your recovery, please don’t hesitate to reach out. We’re always here for you!


Regards,
Norelie

Resposta da Norelie UK

26/04/2025

Hi Honora,

Thank you so much for your wonderful feedback!

We’re thrilled to hear that you find our service consistently efficient and timely. Your trust and satisfaction mean the world to us, and we are grateful for the opportunity to serve you.

If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to continuing to provide you with the best service possible!


Regards,
Norelie

Resposta da Norelie UK

Actualizada a 22/04/2025

Hi Marinelle,

Thank you so much for your kind words and for sharing your recent experience with us. We're so glad to hear that our customer service team was able to promptly assist you with the address correction — we always strive to make things as smooth and stress-free as possible for our customers.

We truly appreciate your trust in our products, and we're hopeful that the insoles will bring you the comfort and relief you deserve, especially with the demands of long work hours.

If you ever need further assistance or have any questions, please don't hesitate to reach out. We’re always here for you.


Regards,
Norelie

Resposta da Norelie UK

22/04/2025

Hi Juli,

Thank you for bringing this to our attention. We’re truly sorry to hear about your experience — we completely understand your frustration and want to assure you that scamming customers is absolutely not something we tolerate or condone in any way.

Your trust means everything to us, and it’s clear that your recent experience has fallen far short of what you deserve. We genuinely want to fix this for you. To move forward and properly investigate the issue, could you please send us your full name, email address used for the order, and your order number?

Once we receive your details, we’ll immediately open an investigation to review what happened and provide you with the appropriate resolution.

We appreciate your patience and hope you’ll give us the opportunity to make this right.


Regards,
Norelie

Resposta da Norelie UK

21/04/2025

Hi Barry,

Thank you so much for your lovely feedback! We're so happy to hear that your exchange was handled smoothly and that you received the correct size insoles so quickly. Mistakes can happen, and we're always here to make things right.

It truly means a lot to us that you see us as a genuine company offering great customer service. In today’s fast-paced world, we’re committed to taking care of our customers with care and reliability.

If there’s anything else we can do for you, don’t hesitate to reach out. Wishing you comfort and relief with your new insoles!


Regards,
Norelie

Resposta da Norelie UK

21/04/2025

Hi Alice,

Thank you so much for your kind words! We're thrilled to hear that your insoles are a perfect fit and that you've found them comfortable in all your trainers.

It's especially great to know that they've made walking more pleasant for you—exactly what we hope to achieve with every pair. And thank you for placing your trust in us with not just one, but three pairs!

If you ever need anything else or have any questions, we’re always here to help.


Regards,
Norelie

Resposta da Norelie UK

21/04/2025

Hi Fred,

Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you’ve experienced.

We’re truly sorry to hear that the return process and order cancellation were not as smooth as you expected. While we do aim to have a straightforward and transparent process, we fully understand how upsetting it can be when things don’t go as planned—especially with unexpected return costs and partial refunds.

We absolutely acknowledge your frustration, especially if there was any confusion regarding our return conditions. Your experience matters to us, and we want to make things right.

Please know that a member of our team will be reaching out to you directly to go over your order details and provide a proper resolution. We want to ensure everything is clear, fair, and handled with the care you deserve.

Once again, we're truly sorry for the trouble you've had, and we thank you for your patience as we work to resolve this personally for you.


Regards,
Norelie

Resposta da Norelie UK

21/04/2025

Hi Rex,

Thank you so much for your lovely message! We're delighted to hear that our team was able to quickly assist you with the size correction. It’s always our goal to make the process as smooth and hassle-free as possible.

We truly appreciate your kind words about our customer service—it means a lot to us. Now we’re just as excited as you are for your order to arrive, and we sincerely hope the products meet (or even exceed!) your expectations.

If there’s anything else you need in the meantime, feel free to reach out. We're always here to help.


Regards,
Norelie

Resposta da Norelie UK

20/04/2025

Hi Stevie,

Thank you so much for your lovely message! We’re truly happy to hear that you had such a positive experience with our support team.

It’s always our goal to make things as smooth and pleasant as possible, and we're so glad we could quickly help you with the size correction. Your kind words and support mean a lot to us!

If you ever need anything else, we’re just an email away.


Regards,
Norelie

Resposta da Norelie UK

16/04/2025

Hi Alan,

Thank you so much for your lovely message! We're absolutely delighted to hear that our customer care team was able to assist you so quickly and effectively.

Providing prompt and helpful service is something we truly value, and it's wonderful to know we were able to resolve your query within minutes. Your kind words mean a lot to us!

If there's ever anything else we can do for you, please don’t hesitate to reach out—we’re always happy to help.


Regards,
Norelie

Resposta da Norelie UK

15/04/2025

Hi Dottie,

Thank you so much for taking the time to share your positive experience with us. We’re truly glad to hear that our team was able to assist you promptly and that the replacement process was straightforward and hassle-free.

Your satisfaction is very important to us, and we’re grateful for your kind words about our service. Knowing that you will shop with confidence at Norelie again means a great deal to us.

If there’s anything else we can do for you in the future, please don’t hesitate to reach out.


Regards,
Norelie

Resposta da Norelie UK

11/04/2025

Hi Gillian,

Thank you sincerely for sharing your experience with us. We're truly pleased to hear that both the compression ankle socks and the insoles have made such a positive difference in reducing your foot pain. It means a lot to us to know our products are helping you feel better day by day.

We also appreciate your honest comment regarding the April Fool’s promotion. Your feedback is important, and we’ll take it into account as we plan future campaigns. Our goal is always to offer value while being thoughtful and respectful to all our customers.

We remain committed to continuously improving our products and service, and it’s wonderful to have your trust and support.

If there’s ever anything we can assist you with, please don’t hesitate to reach out.


Regards,
Norelie

Resposta da Norelie UK

11/04/2025

Hi,

Thank you so much for your kind feedback. We're truly glad to hear that you've had a positive experience with our customer service and that the ComfySole insoles are already feeling good after just a few days of use.

Your satisfaction means a great deal to us, and we're always here if you have any questions or need further assistance.


Regards,
Norelie