Norfolk Aromas Opiniões 

372
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

The packaging could have been more robust in my opinion , luckily my purchases were in plastic containers. Aroma nice but diffuser liquid evaporated very quickly. Good price but one off purchase for m... Ver mais

Classificada 5 em 5 estrelas

Very happy repeat customer of Norfolk Aromas and used a variety of their products. Personal favourites are the hand wash, car air freshener and of course the wax melts. Such an amazing range of scents... Ver mais

Classificada 5 em 5 estrelas

So happy to have found this company, amazing products, always keep you informed of order status and omg the little vacuum fresh discs are divine! The rhubarb one is the best thing I've smelt in ages a... Ver mais

Classificada 5 em 5 estrelas

Like heaven in your house! I ordered a sample wax selection of the halloween fragrances and the scent throw is incredible, really high quality products! In addition Andrew was really helpful in offeri... Ver mais

Informações sobre a empresa

  1. Loja de velas
  2. também em
  3. Fornecedor de fragrâncias e aromas
  4. Loja de artigos de aromaterapia
  5. Loja de artigos domésticos

Escrito pela empresa

Norfolk Aromas, an exquisite luxury home fragrance business that specializes in handcrafted, vegan-friendly, and animal cruelty-free products. Nestled in the heart of Norfolk, England, Norfolk Aromas was founded with a profound passion for creating home fragrance items of the utmost quality.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

372 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,5

Todas as opiniões

(372)

0 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Christmas Order

Being a customer of this company, I would highly recommend them. I got three Christmas smells to make the flat smell gorgeous. My favourite was Enchanted Forest (which you could use all year) it’s such a beautiful smell. I also loved A Merry Morning which I will use only at Christmas 🎄 Christmas Spice was a lovely smell but personally I found it a little strong but that’s just a personal preference. Thank you for all your hard work & hope you have a Happy New Year 2024

20 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Christmas gifts

I chose to support a local business as part of my Christmas shopping. The selection of wax melts was a wonderful gift.

15 de dezembro de 2023
Classificada 1 em 5 estrelas

d to the…

Bad packing the box was taped to the advent calendar with the weight of the box smashed the calendar so I had to go out and buy one as it was a present for my Daughter.

21 de novembro de 2023
logótipo da Norfolk Aromas

Resposta da Norfolk Aromas

Hi Carol

Firstly, I'm really sorry that you have left a one star review for your order. We aim to give five star customer service with every order.

Unfortunately, we were not made aware of the issues with the advent calendar before seeing this review, so we haven't been able to rectify it for you.

We want to get it right for all of our customers, so please do email me at sales@norfolkaromas.co.uk.

Thanks Andrew

Classificada 1 em 5 estrelas

Avoid at all costs

Ordered 3 items all for a birthday gift.. no arrival no comes.. took 3 separate emails from me and 1 from my husband to get a reply.. was told due to item selected calendar, then would be dispatching mid November.
Then after questioning this was told item would be despatched that weekend. Then received another reply saying it would be end of the following week!!. It Then took a full 5 days after this to receive the item.. the calendar was so poorly wrapped in plastic that when I opened it.. most of the doors had burst open due to poor packaging and the lovely royal mail mishandling.. As the whole idea of an advent calendar is to open each day to be presented with a surprise.. the Fach most doors already open so therefore this defeated the object.. This whole order from start to finish has been an absolute disgrace.. from none to emails clearly contradicting the last.. to very late delivery to an item so badly damaged.. I had to whole heartedly apologise to the recipient for the state of the gift.. my advice firstly save your money the advent calendar is both poorly made, and secondly when despatched is in such fragile state.. don't expect an advent that keeps on giving to be supplied.. and secondly as this supplier gets busier... their quality, promises and reliability will be very very sketchy to none existent.. stress none of us need at this time of year... avoid

13 de novembro de 2023
logótipo da Norfolk Aromas

Resposta da Norfolk Aromas

Hi Mr Pluger

Firstly, I'm really sorry that you have left a one star review for your order. We aim to give five star customer service with every order.

Unfortunately, we were not made aware of the issues with the advent calendar before seeing this review, so we haven't been able to rectify it for you.

I can see that your order that you pre-ordered the advent which is where the delay in shipping has arisen. We take pre-orders early as a small business, to ensure we can meet demand. This is listed on the website but I will ensure that next year it is more explicitly written.

We want to get it right for all of our customers, so please do email me at sales@norfolkaromas.co.uk.

Thanks Andrew

Classificada 3 em 5 estrelas

Arrived too late..

I was disappointed in the length of time that my order took to arrive, as I had ordered as a gift.. and it was late.. I can order from abroad and it comes quicker.. so not a happy shopper this time

13 de novembro de 2023
logótipo da Norfolk Aromas

Resposta da Norfolk Aromas

Hi Patricia

Sorry to read about your recent order delays. Unfortunately, our demand at the moment is exceeding expectations and we are working through orders are quickly as possible.

We are a small homegrown business and value all of our customers so thank you for your repeated custom. I this doesn't take away from your previous experiences with our products. Thanks Andrew

Classificada 4 em 5 estrelas

Will use again

The items were delivered complete and nothing was broken. I have used this company before and will use them again.

13 de novembro de 2023
Classificada 4 em 5 estrelas

Popped up high on Google search

Popped up high on Google search, lots of 5 star reviews. Discount to shop instantly popped up to use. Only reason I haven't given the full 5 stars is, I haven't experienced the full service in the post and tried the product I've ordered. But so far so very good!

26 de setembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Sending back

Sending back. Nothing like picture shown. Very disappointed with product

14 de setembro de 2023
logótipo da Norfolk Aromas

Resposta da Norfolk Aromas

Hi Lisa, I'm really sorry that you have left a one star review for your order. We aim to give five star customer service with every order. I can see that your order has been refunded. Do send me an email at sales@norfolkaromas.co.uk if you have any other questions. Thanks Andrew

Classificada 5 em 5 estrelas

I’ve bought many different products…

I’ve bought many different products from Norfolk Aromas (candles, car air fresheners, reed defusers) over the years and the quality is impeccable. I always receive excellent service and my products always arrive on time.

9 de setembro de 2023
Opinião espontânea

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