Norse Comfort Opiniões 

Resposta da Norse Comfort

3/07/2025

Hi Moushumee,

Thank you for taking the time to share your feedback. We're sorry to hear that our product didn't meet your expectations.
At Norse Comfort, we stand behind our products and want to ensure every customer is completely satisfied. We'd love to understand what specifically didn't work for you so we can make this right.

Could you please reach out to us at info@norsecomfort.co.uk? We're committed to finding a solution that works for you.
Your experience matters to us, and we'd appreciate the opportunity to turn this around. We've helped thousands of customers find relief, and we believe we can do the same for you.
We'll be waiting to hear from you.

Best regards,
The Norse Comfort Team

Resposta da Norse Comfort

4/06/2025

Hi Frank,

Thank you for your feedback. We're sorry to hear there was some confusion around the return policy.

To clarify, our 14-Day Comfort Guarantee only applies to our STÖDBACK cushion and is designed to let customers try it risk-free — but with clear hygiene conditions. As detailed on our website, the cushion must be unused and in original condition to be eligible for return.

If you’d like to test the cushion, we offer extra covers specifically for this purpose. Using the product directly without a protective cover unfortunately voids the guarantee, as we cannot resell used comfort products for hygiene reasons.

We’re actively working to make this even clearer across our site and product pages. If you’re unsure which item you purchased or would like further help, please reach out to us directly at info@norsecomfort.co.uk — we’re always happy to assist.

Warm regards,
Emily