I love my Notes Coffee but my Customer Experience has been poor. After being sent the wrong coffee due to a website, technical issue, I then emailed to sort. This was acknowledged within a couple o... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Love the signature espresso. Can’t recommend enough. Works well as pre ground espresso in a basic DeLonghi espresso machine. Delivery is prompt and packaging great. I have found some of the sp... Ver mais
St John’s Wood branch was poor, toilets were in bad condition, the yoghurt and figs looked unappetising and the service was so slow. No establishment should be charging 12.5 percent service charge for... Ver mais
A empresa respondeu
As a coffee nob i am as picky as Austrailian cocaine addict. So i am thrilled to say how exquiste Notes roasters wholebeans are. Not too floral as that is over powering. Strong enough and tasty enough... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We have been sourcing, roasting and serving single origin speciality coffee since 2010. Building close ties with sustainable farmers, securing exceptional coffees year after year and small-batch roasting, allow the unique terroir and delicate flavours of origin to shine. Our beans are then lovingly roasted in East London, brewed by our talented baristas and finish their journey with you.
Informações de contacto
London, Reino Unido
- hello@notescoffee.shop
- notescoffee.shop
4,0
Bom
248 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My Absolute Favourite
I enjoy it every time! Can definitely say that’s my favourite coffee. ❤️
20 de junho de 2022
Resposta da Notes Coffee Roasters
Amazing! Thank you for taking the time to review us Alina!
Always really helpful
Always really helpful, quick responses and the coffee is always good too.
17 de junho de 2022
Resposta da Notes Coffee Roasters
We're chuffed to get such a lovely review from you Chris. Thank you for taking the time!
Shocking service from staff at King's…
Shocking service from staff at King's Cross branch today. Rude and unhelpful ( apart from 1 member of staff) Yes it was at the end of the day but we didn't know what time it closed. We were just friends meeting for a catch up and having a chat. We were rudely turfed out. Will not recommend or return to this place.
12 de junho de 2022
Opinião espontânea
Resposta da Notes Coffee Roasters
Hello Jean. Firstly we're very sorry to hear you've had such a terrible experience at one of our stores. While this profile is solely for our webshop, please email us at hello@notescoffee.com so that we can put you in touch with the right people and make this right for you. Thank you and apologies again.
Resposta da Notes Coffee Roasters
Awesome to hear Francis. Thank you for leaving us review!
Great service as ever
Great service as ever - next day delivery of some of the highest quality beans available.
7 de maio de 2022
Resposta da Notes Coffee Roasters
Yay! Thanks Andrew! Really appreciate you taking the time to review us!
No War: superb coffee and an excellent way to support this cause.
The Ethiopian natural beans, renamed “No War” in aid of Ukraine, is a superb coffee and an excellent, innovative way to help this cause. Huge thanks, Notes. This was my first order from you, but it certainly won’t be my last!
19 de abril de 2022
Resposta da Notes Coffee Roasters
Hi JCL, thank you for leaving us such a lovely review! We're so pleased you enjoyed our coffee and donated to our fundraiser. We were able to raise just over £1500 to go to Disasters Emergency Committee! 🇺🇦
Great coffee great service.
16 de abril de 2022
Resposta da Notes Coffee Roasters
Thank you so much for leaving us a review Ilketra! We really appreciate you taking the time. 🥰
As good as it was in Canary Wharf!
As good as it was in Canary Wharf only at home! How coffee should taste. Thank you Notes
1 de abril de 2022
Resposta da Notes Coffee Roasters
Thank you for taking the time to leave us a review David. We're glad you enjoyed the same experience at home as you do instore.
Resposta da Notes Coffee Roasters
What more could we ask for! Another happy customer. Thank you for taking the time to leave us a review Natalie. 🙌
Resposta da Notes Coffee Roasters
Thank you Flavia, we're chuffed to bits to receive such a nice review. Thank you for taking the time. 😊
Resposta da Notes Coffee Roasters
We're glad you approve Marika. Thank you for taking the time to leave us a review! ✌️
Resposta da Notes Coffee Roasters
We're so happy to hear you enjoyed our coffee Bukola. Thank you for taking the time to leave us a review! 🥰
Resposta da Notes Coffee Roasters
We're glad we keep getting it right for you Christopher! Thank you for leaving us a review.
Speedy delivery
17 de março de 2022
Resposta da Notes Coffee Roasters
Thanks for taking the time to leave us a review Susan!
Great Coffee and Delivery
Delivery was fast and exactly when I was told it would be and the coffee is amazing.
13 de março de 2022
Resposta da Notes Coffee Roasters
Thank you for leaving us a review Kay. It's much appreciated!
Order arrived very quickly
Order arrived very quickly! Not too keen on the Black label coffee, but looking forward to trying the others, especially the Blackwell Estate, which I think is what my local Flat Cap Coffee, serves
1 de março de 2022
Resposta da Notes Coffee Roasters
Hi Ki, thank you so much for leaving such a great review for us! Sorry to hear that Black Label didn't hit the mark but we're sure you'll enjoy Blackwall Estate! Have a good one!
Notes Coffee is superb
Notes Coffee is superb, prompt service, quality packaging and this coffee is incredible. Highly recommended!
15 de fevereiro de 2022
Resposta da Notes Coffee Roasters
You've made our day Tobias. Thank you for taking the time to leave us such a great review. ❤️
Resposta da Notes Coffee Roasters
Thank you for taking the time to leave us a review Ethan! We're so happy to hear you are enjoying our coffee! ☺️
Maybe it was just me
Maybe it was just me. However, I could not find how many pods there were per box on the website
27 de janeiro de 2022
Resposta da Notes Coffee Roasters
Hi DD, thank you so much for taking the time to leave us a review. And thank you again for bringing this to our attention. We do mention the contents in the 'Product Weight' section but we also realise that that's probably not enough. We will make the necessary changes and make it clearer. Have a lovely day!
Arrived quickly and well packaged but…
Arrived quickly and well packaged but found Basikian coffee rather weak.
26 de janeiro de 2022
Resposta da Notes Coffee Roasters
Hi Alison, thank you for taking the time to leave us a review. We're sorry to hear you didn't enjoy your coffee. We're not sure which one of our coffees you're referring to (we think autocorrect is the culprit). Please get in touch with us at hello@notescoffee.shop to let us know more so that we can better understand what went wrong! Cheers!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.