NOVACAR Opiniões 189

Herşey harıka

I strongly advise against renting from this company. They charged my account extra money without informing me and have completely refused to refund it, despite repeated calls. On top of that, their charges for extra mileage are completely unreasonable and absurd. The staff are unhelpful, evasive, and appear to deliberately avoid resolving issues. What should have been an enjoyable trip to see my family turned into over a month of stress and frustration after returning the car. Think twice before you rent a car from Novacar in Adana.

Even though we rented the vehicle, they withdrew money and still haven't deposited it!!!

Worst ever experience. The company has no manners at all to speak to customers. They don’t reply once the booking is made. Had booked a car with them and the server went down. Didn’t refund the money and yet haven’t been replying. I would suggest to ABSOLUTELY NOT go with the car company ever. It has been the worst experience ever of booking a car.

English:
“I had a disappointing experience with this car rental company. First, they did not provide the car I had booked. Then, they required an additional payment for full insurance, which I paid. When my parked car was scratched, I provided a police report as required, but they refused to accept it and demanded I file a complaint against an unknown person. Despite multiple attempts to resolve the issue, they took a significant amount of money from my account. I strongly advise against using their services.”

Turkish:
“Bu araba kiralama şirketi ile hayal kırıklığına uğradım. Öncelikle, rezervasyon yaptığım arabayı vermediler. Sonrasında, tam kapsamlı sigorta için ek bir ödeme yapmam istendi, ve bunu ödedim. Arabam park halindeyken çizildiğinde, gerekli olan polis raporunu sundum, ancak bunu kabul etmeyip, bilinmeyen bir kişi hakkında şikayet etmemi istediler. Sorunu çözmek için defalarca girişimde bulunmama rağmen, hesapımdan önemli bir miktar para çektiler. Hizmetlerini kullanmamanızı şiddetle tavsiye ederim.”

Herşey çok ilgili ve alakalı araçların bakımları ve temizliği çok iyiydi teşekkürler

4 günlük araç kiraladım. Bir sorun yaşamadım. Nevzat beye ve Esma hanıma ilgi ve alakalarından dolayı teşekkür ederim😊🙏

Süreç sorunsuz ilerledi. Ofis çalışanları Esma hanıma ve Nevzat, Kaan bey ofis içinde çok hızlı ve ilgililer. Teşekkür ederiz

Çukurova Novacar satış danışmanı Hüda Hanım... Pırıl pırıl, son derece güleryüzlü ve bir o kadar yardımcı.. İlk kez araç kiraladığımız Novacar, kendisi sayesinde asla son olmayacak.

Novacara ve çalışma arkadaşlarına çok teşekkür ederim. Tekrardan görüşmek dileğiyle.

De service die ik kreeg was erg goed. Als ik nog een keer naar Antalya kom, huur ik een auto bij dit bedrijf. Bedankt voor alles.

Ofis çalışanları mükemmel, fakat operasyon bölümü berbat, depozitolarınız hiç bir şekilde zamanında yatırılmıyorlar. Biz her daim bu şirketten kiralıyoruz ve istisnasız 25-30 günden aşağı depozitonuzu geri yatırmıyorlar. Yatırmaları da sizin eforunuza bağlı, kendi paranızın peşine düşerseniz saygısız bir tavırla iade ediyorlar. Sayısız mail attık ama hiç umurlarında değiller. Uzak durun! He, depozito önemli değil, yatsınlar paranın üstüne diyorsanız, o zaman kendiniz bilirsiniz!

Bu Novacar`dan son kiralamamızdı.

Die Büroangestellten sind ausgezeichnet, aber die Operationsabteilung ist katastrophal, Ihre Kaution wird absolut nicht rechtzeitig zurückgezahlt. Wir mieten ständig von dieser Firma und in keinem Fall wird Ihre Kaution in weniger als 25-30 Tagen zurückgezahlt. Die Rückzahlung hängt auch von Ihrem eigenen Aufwand ab. Wenn Sie hinter Ihrem eigenen Geld herlaufen, wird es mit respektlosem Verhalten zurückgezahlt. Wir haben unzählige E-Mails geschickt, aber es ist ihnen völlig egal. Finger weg! Wenn Ihnen die Kaution egal ist und es Ihnen nur ums Geld geht, dann können Sie selbst entscheiden!

Das war unsere letzte Anmietung bei Novacar.

The office staff is excellent, but the operations department is terrible, your deposits are never refunded on time. We always rent from this company, and without exception, they don't refund your deposit in less than 25-30 days. The refund also depends on your effort, if you go after your own money, they refund it with a disrespectful attitude. We have sent countless emails, but they don’t care at all. Stay away! If the deposit doesn't matter to you, and you just care about the money, then you can handle it yourself!

This was our last rental from Novacar.

One of the worst ever car rental company zero professional they act in bad behaviours even trying to be respectful and ignoring there bad behaviour but still i would never advise anyone to have the same experience waiting for 22 minutes in the airport they will pretend that its not your check in they have no office in the airport there suffer will take u with other strangers in the small car to there office and if car no ready they'll leave you there without taking u back to the airport of another alternative or you have to pay extra without taking about there racism.

Ich habe im Oktober 2024 ein Auto bei Novacar gemietet, das am Flughafen Ankara Esenboğa (Ankara Esenboga Havalimani) stationiert ist. Der Mietzeitraum war vom 16.10.2024 bis zum 22.10.2024, und die Zahlung erfolgte im Voraus. Während der Mietdauer entstand ein Steinschlag in der Frontscheibe, der bei der Rückgabe des Fahrzeugs festgestellt wurde. Den Schaden habe ich direkt nach Rücksprache mit Novacar einen Tag später per Kreditkarte beglichen.

Seitdem versuche ich, das Übergabeprotokoll und eine Rechnung zu erhalten, in denen dieser Schaden dokumentiert ist – leider ohne Erfolg.

Zuerst wurde mir telefonisch versichert, dass die Dokumente zugeschickt würden. Doch nach Wochen des Wartens, mehreren Anrufen und E-Mails habe ich immer noch nichts erhalten. Eine erneute telefonische Rückmeldung war enttäuschend: „Die Mail wurde weitergeleitet.“ Seitdem sind wieder Wochen vergangen, und ich stehe weiterhin ohne die notwendigen Unterlagen da.

Dieser Prozess zieht sich nun seit über zwei Monaten hin, und ich habe den Eindruck, dass meine Anfrage entweder absichtlich ignoriert wird oder die Bearbeitung vollkommen unorganisiert ist. Diese Erfahrung hat mein Vertrauen in Novacar komplett zerstört.

Ich rate dringend davon ab, bei Novacar, insbesondere der Station am Flughafen Ankara Esenboğa, ein Fahrzeug zu mieten, wenn man Wert auf zuverlässigen Kundenservice und professionelle Abwicklung legt.

Cagtay bey ilgilendi.. cok memnun kaldim hem fiyat hem arac hem hizmet cok iyi

Teslim saatimizin 08.00 olduğunu belirtmemize rağmen teslim noktasında kimse yok, çok bekliyoruz

Empresa no responsable, teníamos una reserva a través de Orbit Car Hiee para el día 5/ noviembre, al llegar al aeropuerto de Sabiha , nadie se encontraba en el punto de encuentro ( columna 18 ),, 1 hora allí esperando , se realizaron 3 llamadas al teléfono facilitado a las cuales nadie respondió, al final y siendo ya más de las 22:00 horas, tuvimos que rentar con una de las empresas de alquiler del aeropuerto.. siendo más del doble de lo que era de coste mi reserva con esta empresa, que se realizó hace más de tres meses por internet..

Do not use this company ! I left a deposit for the car hire and was told all was ok and I would be refunded. I will am waiting for my €350 !

nooit meer Novocar!! Zouden binnen 2 weken mijn borg op rekening storten nu 3 maanden verder nog steeds niets. en als je belt wordt er opgehangen. Een oplichters bedrijf