Update: i received a notification from Royal Mail on 26th April, package was in the local hub, and was delivered 27th April. I had previously sent 2 emails requesting information regarding my order wi... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Because I can't give zero stars, Novads are a Scam company they trade under different names such as Applexa. They mainly advertise "new, amazing products" on YouTube, the web payment is very slick, bu... Ver mais
A empresa respondeu
Bought wifi repeater as advert stated would improve wifi connection speed. Truth was it actually reduced downloads by 2/3. Also took repeated attempts to get it to connect to my router. Wouldnt find... Ver mais
A empresa respondeu
Je souhaite retourner cette brosse à dents reçu le 1er février 2021, qui ne fonctionne pas selon ce qu'en dit la publicité et être remboursé ( essai 30 jours). J'ai envoyé ma demande plusieurs fois... Ver mais
A empresa respondeu
Really cool pair of nighttime driving…
Really cool pair of nighttime driving glasses. Delivery was a little longer than I'd like, but the product is great
4 de outubro de 2023
Opinião espontânea
Resposta da Novads
Hello,
Thank you for contacting us.
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority, and we are committed to our customers. Its customers like you that make our job enjoyable.
We look forward to serving you again.
Please feel free to ask for any further assistance.
regards
Linda
compra no recibida ver que paso
hola yo pondría cero porque no he recibido mi compra desde el dia 19-07-23 y no tengo novedades del mismo , he comprado un roku para sistema de internet en los televisores era un combo por 3 segun fact 6450fb81d1cb27, y que saldria el cupon a nombre de novads pero figura otro, incluso ya avise al banco para que me anulen la compra, por no tener ninguna novedad. favor informar.
19 de julho de 2023
Opinião espontânea
Resposta da Novads
Estimado cliente,
Gracias por contactarnos.
Esto es para informarle que su pedido ya se envió y actualmente está en tránsito.
Puede rastrear su pedido aquí: https://t.17track.net/en#nums=RQ603209275MY
Tenga la seguridad de que el producto se le entregará en el tiempo regular/normal.
Háganos saber si tiene alguna pregunta.
Complete rip-off
Complete rip-off. The heater is rubbish, way to expensive and shipped from China, not from East Europe.
4 de junho de 2023
Resposta da Novads
Hello,
Thank You for contacting us.
We are sorry that we are unable to find any history with either your name or the email address.
You are requested to share the invoice number of your order.
Kindly, also confirm the following details -
1. Full name and Email used while placing the order
2. Credit Card last 4 digits (If paid with CC)
3. Delivery Address
4. Ordered items and the total order amount.
Ordered (and paid for) RealAction Pro…
Update: i received a notification from Royal Mail on 26th April, package was in the local hub, and was delivered 27th April. I had previously sent 2 emails requesting information regarding my order with no response. A 1 star review could have been avoided with some communication. Product does not come with SD card, so I have not been able to use yet. Hopefully, when SD card arrives I will be in a position to write a more positive review on the product.
25 de abril de 2023
Opinião espontânea
Resposta da Novads
Dear Customer,
Thank you for contacting us.
This is to inform you that we have forwarded your request to the concerned department and after verification, they will initiate the process of refund.
The refund process will be initiated within 72 hours. You will get a confirmation via email when the refund is processed from our end.
It can take up to 07 to 10 working days to reflect the amount in your account depending on the payment method.
Please feel free to ask any questions.
No ordered received
I ordered a RealAction Pro on 19th Nov and still not received it, the tracking number is rubbish and the customer service do nothing but pan you off with excuse. I want my money back but I doubt that will happen, if I had known that this was coming from China I would never have ordered it as there is always problems with carriers. Invoice Date: Nov 19, 2022Invoice Number : 2569907000350183894
13 de dezembro de 2022
Opinião espontânea
Resposta da Novads
Hello,
Thank you for getting in touch with us.
This is to inform you that as per the tracking information, your order has been delivered already. If you have not received it yet, please get in touch with the Local Post Office for more details on the order.
Let us know if they are not able to find the details.
Regards
Linda
En el mes de mayo solicité y pague un…
En el mes de mayo solicité y pague una compra y hasta el momento no he recibido respuesta alguna. Se trataba de un aparato que evita el ronquido cuando estoy durmiendo. Creo que perdí el dinero.
Cómo no he recibido el producto de la compra, deseo saber Cuando me reintegraran el dinero.
18 de julho de 2022
Opinião espontânea
Resposta da Novads
Hola
Lamentamos las molestias ocasionadas.
Nos gustaría informarle que, según los últimos detalles de seguimiento, su paquete ha sido retenido por los servicios postales.
Póngase en contacto con la oficina de correos más cercana e indique su número de seguimiento RU906817083NL para que puedan enviárselo.
Debe ponerse en contacto con ellos por teléfono o visitar la oficina de correos directamente para recogerlo usted mismo.
Por favor, siéntase libre de hacer cualquier pregunta.
Saludos
Linda
Hice una compra de los dichosos…
Hice una compra de los dichosos enfriadores y aun no recibo respuesta de cuando los van a entregar. Por tal razón deseo me devuelvan el dinero y SD queden con lo,que fabricaron que ya no me interesa.
7 de julho de 2022
Opinião espontânea
Resposta da Novads
Hola,
Gracias por contactarnos.
Esto es para informarle que su pedido ya se envió y actualmente está en tránsito.
Puede rastrear su pedido aquí: https://t.17track.net/en#nums=LT997349604NL,LS085778748NL,LS085893403NL&fc=190113
Tenga la seguridad de que el producto se le entregará en el tiempo regular/normal.
Háganos saber si usted tiene alguna pregunta.
Saludos
Linda
Veo que al igual que otros compradores
Veo que al igual que otros compradores, a mi me sucedió lo mismo . Compré enfriadores , recibí confirmación de pedido y es la hora que no sé nada de cuando los recibiré y tampoco he recibido respuesta a las preguntas que he hecho . Son buenos para cobrar y pésimos para entregar y contestar a las preguntas . Ojalá no RESULTE SER UN FRAUDE Hi FRANCISCO JAVIER SCHACHT ESCONTRIA,
It's ordered!
Invoice #85758058e189eb
22 de maio de 2022
Opinião espontânea
Resposta da Novads
Hola,
Gracias por contactarnos.
Esto es para informarle que el pago del pedido ha sido rechazado debido a algunas razones inciertas.
Póngase en contacto con su banco con respecto al pago del pedido e intente nuevamente O intente con una tarjeta diferente para continuar con el pago.
Háganos saber si usted tiene alguna pregunta.
Saludos
Linda
Realice una compra hace 20 dias
Realice una compra hace 20 dias , transacion 5830 , pago con VISA DEBITO Y no he recibido ni el producto ni respuesta
6 de maio de 2022
Opinião espontânea
Resposta da Novads
Hola
Lamentamos las molestias ocasionadas
Esto es para informarle que su pedido ya se envió y actualmente está en tránsito.
Puede rastrear su pedido aquí: https://t.17track.net/en#nums=RU906825765NL&fc=190113
Tenga la seguridad de que el producto se le entregará en el tiempo regular/normal.
Háganos saber si usted tiene alguna pregunta.
Saludos
Linda
mini hoorapparaten
ik bestel en betaal 2 mini hoorapparaten maar krijg er maar 1 enkel het blauwe goed geld verdienen zo
11 de março de 2022
Opinião espontânea
Resposta da Novads
Hello,
We are sorry for the inconvenience
This is to let you know that we have forwarded your concern to the appropriate department and you will be receiving an email from us very soon.
For further inquiries, please contact us at +44 20 3808 9234 or email us at support@hyperstech.com.
You can also chat with us here: http://support-desks.com/
Greetings,
Linda
Nunca dieron respuesta del producto... estafa.....
Buenas Tardes.... Realice la compra de la Camara ZOOM Pro en Agosto de 2021 .... hoy 20 de Octubre no he recibido ni confirmación de envió ni rastreo.... con tanto comentario negativo es una estafa.... lastima que no me di cuenta antes de realizar la compra....
20 de outubro de 2021
Opinião espontânea
Resposta da Novads
Hola,
Lamentamos las molestias ocasionadas
Esto es para informarle que hemos remitido su inquietud al departamento correspondiente y muy pronto recibirá un correo electrónico de nuestra parte.
Para más consultas, comuníquese con nosotros al +44 20 3808 9234 o envíenos un correo electrónico a support@hyperstech.com.
También puede chatear con nosotros aquí: http://support-desks.com/
Saludos,
Linda
Disappointing
I ordered a drone never received it and tracking number is non existent when I try to localise my order . Sent 3 emails didn’t received a reply back . Very disappointing, I want my money back
17 de setembro de 2021
Opinião espontânea
Resposta da Novads
Dear Beatrice,
We are sorry for the inconvenience caused to you.
This is to inform you that we have forwarded your request to the concerned department and after verification, they will initiate the process of refund.
The refund process will be initiated within 72 hours. You will get a confirmation via email when the refund is processed from our end.
It can take up to 07 to 10 working days to reflect the amount in your account depending on the payment method.
If you have additional questions, you can contact our support team by email at support@novads.co , by calling +44 20 3808 9234
Regards,
Frank
Do not buy anything from NOVADS
I bought the ZoomShot Pro lens from NOVADS but I received a different product (a very basic one). The answer was "we run out of stock", which is unaceptable since they should either reject the purchase order or ask for the customer approval to send a replacement product. They also issued a false invoce, since it refers to the ZoomShot Pro they did not deliver.
They do have all the information about my purchase order, invoice and delivery. I tried several times to get a solution from Novads, but they kept answering ".... send us the product back, to reinburse your money"
I will not spend another minute with them. My next step is to escalate the issue to the European authority in charge of consumer rights.
7 de abril de 2021
Resposta da Novads
Hey Carlos!
We are sorry about the unpleasant experience you have encountered.
Please be informed that due to incomplete details, we are unable to find your order in our system.
It will be great if you contact us with the order details i.e, Invoice number, Full name, and email address used when ordering by email at care@urpurchase.com Also, add Trustpilot reference number 606dd52af85d7508704dda28 in your reply.
Kindly give us a chance to address your concern and provide the best possible resolution to you.
Warm regards,
Jennifer
CleanT Invoice No: 74e1ebf235b614
Je souhaite retourner cette brosse à dents reçu le 1er février 2021, qui ne fonctionne pas selon ce qu'en dit la publicité et être remboursé ( essai 30 jours). J'ai envoyé ma demande plusieurs fois par courriel sans réponse de votre part. SVP, veuillez honorer votre garantie. Veuillez svp me répondre.
I would like to return this toothbrush received on February 1, 2021, which does not work as advertised and be refunded (30 day trial). I have sent my request several times by email with no response from you. Please honor your warranty. Please, return my mail.
11 de fevereiro de 2021
Opinião espontânea
Resposta da Novads
Bonjour,
Nous tenons à vous excuser pour l'expérience que vous avez vécue avec la commande.
Vous pouvez nous renvoyer l'envoi à la même adresse que celle mentionnée sur le colis.
Veuillez indiquer avec un reçu, le numéro de suivi et la société de livraison rapidement à - support@hyperstech.com, ajoutez également le numéro de référence Trustpilot 6025d406679d97052cd5308a dans votre e-mail de retour.
Une fois que vous aurez partagé les détails avec nous, nous continuerons et vous rembourserons le montant de l'achat.
Si vous avez des questions supplémentaires, vous pouvez contacter notre équipe d'assistance par e-mail à support@hyperstech.com, en appelant le +44 20 3808 9234
Notre assistance téléphonique est disponible 24h / 24.
Notre assistance par e-mail est disponible 24h / 24.
Meilleures salutations,
Catherine
Esta empresa estafa a compradores…
Esta empresa estafa a compradores incautos. Compré un Dronex en mayo del 2020.
Jamas recibí # de factura, de seguimiento ni nada!!!
21 de janeiro de 2021
Opinião espontânea
Resposta da Novads
Hola,
Lamentamos las molestias ocasionadas
Esto es para informarle que no pudimos enviar el pedido a su país debido a algunas regulaciones de envío en ese momento, por lo que le hemos reembolsado el monto.
Ahora que el problema se ha resuelto, puede realizar el pedido para obtener el producto.
Si tiene preguntas adicionales, puede comunicarse con nuestro equipo de soporte por correo electrónico a support@novads.co, llamando al +44 20 3808 9234
Nuestro soporte telefónico está disponible las 24 horas del día.
Nuestro soporte por correo electrónico está disponible las 24 horas del día.
Atentamente,
Catherine
I give them five stars
I give them five stars, I sent an email to customer service since no phone to call. Asked about return policy, they responded and soon thereafter I had my money refunded. Appreciate the Quick response to my concern. Thank you for making it a positive experience.
16 de janeiro de 2021
Opinião espontânea
Resposta da Novads
Hello,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority, and we are committed to our customers. Its customers like you that make our job enjoyable.
We look forward to serving you again.
Please feel free to ask for any further assistance.
Regards ,
Frank
Wifi repeater
Bought wifi repeater as advert stated would improve wifi connection speed. Truth was it actually reduced downloads by 2/3. Also took repeated attempts to get it to connect to my router. Wouldnt find ip address.This was after i had waited 3 wks for it to arrive. I am waiting to find out how to get a refund but not holding out much hope.
Overall not a good experience
12 de janeiro de 2021
Opinião espontânea
Resposta da Novads
Hello,
We want to apologize for the experience you have had with the order.
We have forwarded your request regarding the problem to the appropriate department.
You will receive an email from them shortly. Please be assured that we will do our best to help you out.
If you have additional questions, you can contact our support team by email at support@hyperstech.com, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
I will tell you the customer service…
I will tell you the customer service that I experienced was excellent. I ordered the eyeglasses for my mother which did not work for her, but the customer service department was very attentive and refunded the $59 that I paid expediently. After reading the reviews I was skeptical, but quite pleasantly surprised.
11 de janeiro de 2021
Opinião espontânea
Absolute rubbish. Avoid.
my experience relates to the adjustable glasses. ordered at £56 plus £10 postage. Arrived one week later from a UK address. Immediately obvious that they didnt work, so notified the company that i wished to return them for a full refund.
They replied and asked for more details. Finally, they instructed me to return them to their Lithuania address. I objected but decided to check the practicalities with my local post office. They quoted £10 but were reluctant due to current transport delays to europe.
At that point I was about to give up, but sent another threatening email to the support address.
Surprise, Surprise. They refunded my money in full.
I then researched a bit deeper and discovered this company markets its products through many channels and at many different prices. I paid £55, but amazon UK sells the same product at £10.
A complete con, Breaks a number of health and safety laws. Difficult to contact. I never give up.
27 de dezembro de 2020
Opinião espontânea
Resposta da Novads
Hello,
We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.
Also confirm the following details:
1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.
Kindly share these details with us by email at support@hyperstech.com or support@novads.co
In your email, include the Trustpilot reference number 5fe8a5c7755dc107e0cfe29c
If you have additional questions, you can contact our support team by email at support@hyperstech.com, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
Stay away from Novads
I purchased for Novads a Wi-Fi Booster. They took my money but never delivered the product. They promised to reship the product or refund my money but they never did. I would advise anyone to stay away from Novads.
23 de dezembro de 2020
Opinião espontânea
Resposta da Novads
Hello,
We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.
Also confirm the following details:
1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.
Kindly share these details with us by email at support@hyperstech.com or support@novads.co
In your email, include the Trustpilot reference number 5fe32c96755dc1032c013e68
If you have additional questions, you can contact our support team by email at support@hyperstech.com, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
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