Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Our brand specializes in hand‑crafted high‑carat diamond rings and gem‑set brooches. We focus on bold wide‑band designs, fancy‑cut diamonds and vintage‑style ornaments. Catering mainly to mature high‑end clients aged 45‑70 from America and Europe. Our fine jewelry blends distinctive styling with reliable craftsmanship, ideal for daily wear, parties and thoughtful gifts, winning plenty of genuine customer reviews worldwide.
Estados Unidos da América
3,8
10 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I am a regular shopper and have been very satisfied with all the items I’ve bought
Resposta da Novajew
Thank you so much for your lovely feedback! We’re thrilled to hear you’ve been happy with your purchases. It means a lot to us to have loyal customers like you. Looking forward to serving you again soon！
Resposta da Novajew
Thank you so much for your lovely feedback! Glad to hear you love your order, hope you enjoy it✨
This seller asked me to close the dispute I opened from PayPal, in exchange, they will finally ship the order which I already paid for 2 months ago, June 18. I thought, sure I can do that but they might just set me aside and make me wait a lot longer. Giving them the benefit of the doubt, so I did. Novajew still doesn’t have the time to reply and update shipping and emails. I thought of giving them a chance to redeem their company’s image. And now, no reply again! I want a refund! NOVAJEW YOU SUCK BIGTIME. Karma is like Christmas, it’s just around the corner!
Resposta da Novajew
Thank you for your feedback! It’s wonderful that everything is as you expected. We look forward to serving you again soon~
Resposta da Novajew
We really appreciate your kind words! It means a lot to us. Feel free to come back for more wonderful pieces！
Resposta da Novajew
So happy you love this ring! It means a lot to us. Enjoy your beautiful jewelry 💛
My emerald brooch was different then what was pictured stone wise, my second brooch was great and I had no problems with it.
Resposta da Novajew
We are sorry to hear the emerald stone on your first brooch didn’t match the picture. We’re glad your second brooch met your expectations! Please feel free to contact our support team if you need further help regarding the first item.
More beautiful in person than in the picture! I loved my earring so much!
Resposta da Novajew
Thank you so much for your lovely feedback! It makes us so happy to hear the earrings look even more stunning in person on you. Hope you enjoy wearing them✨
The quality of the ring was better than expected!
Resposta da Novajew
Wow, we are overjoyed to hear this! It means a lot that you love the quality of your ring. Enjoy your beautiful piece!
No updates on shipping. Had to email to find out any information and at a week later it is still in China with no idea when to expect delivery of my ring. This was a birthday gift yo myself. Birthday passed, still no idea when ai will receive it, no idea of your quality or fit and you send me a survey to rate you? Ridiculous
Resposta da Novajew
We sincerely apologise for the long wait and lack of proactive shipping updates on your ring. It hurts to hear your birthday celebration passed without receiving this special gift for yourself.
The updated tracking information has been sent to your inbox. Cross-border logistics and customs checks may lead to unforeseen delays beyond our control.
We will actively track your order. Once you receive the ring, if there are any issues with size, fit or quality, please contact us immediately and we will resolve everything properly for you.
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Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.
