Novita Diamonds  Opiniões 

2506
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Extremely helpful throughout the process and very capable of answering all my questions regardless of how "dumb" it may seem. Their customer service gave me confidence that I made the right choice in... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

April was incredibly helpful throughout the entire process. As someone who knew nothing about diamonds, she patiently walked me through everything — the 4Cs, ring settings, sizing, and payment options... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Can’t believe how lovely my ring is I’m over whelmed My husband ordered the ring for me a present The ring was to big ( husband through I had fat fingers lol), so when we were on holiday in Adel... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I took my partner there to choose her ring, and all I can say is the experience was amazing from start to finish. Yen was incredibly helpful, attentive, and made sure we found exactly what we want... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Joalheiro
  2. Negociante de diamantes
  3. Designer de jóias

Sobre Novita Diamonds

Escrito pela empresa

Novita Diamonds is proud to be one of the world's largest Lab Grown Diamonds retailers, with showrooms in Australia, NZ, the UK, Germany, Spain, Singapore, Malaysia and HK. Our lab-grown diamonds are created using state-of-the-art technology that not only produces the highest quality diamonds but also offers a sustainable and ethical alternative to mined diamonds. We are committed to providing our customers with high-quality fine diamond jewellery pieces without spending a fortune.

At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.

Ethical Lab Grown Diamonds

Escrito pela empresa

We're committed to our planet!

Free lifetime warranty and cleaning

Buy with confidence!

Our aim for all our customers is that they receive a lifetime of enjoyment from their jewellery.

Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2506)

57 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

All the staff were amazing

All the staff were amazing, I chose to change the width of my bands and did this all via email/photos and they were so helpful with the process.

4 de fevereiro de 2024
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Resposta da Novita Diamonds

Thank you for your wonderful review! 💍✨ We’re so glad to hear that our team was able to assist you with the changes to your bands and made the process easy and smooth, even through email and photos. 😊 We truly appreciate your feedback and hope you’re loving your custom bands! 💖

Classificada 5 em 5 estrelas

5 star service

Accomodate multiple visits without partner to get the perfect ring, professional, responsive and asked the right questions to help uncover what the best approach should be.

29 de janeiro de 2025
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Resposta da Novita Diamonds

Thank you for your thoughtful review! 💍✨ We're so glad our team could accommodate multiple visits and help you find the perfect ring, even without your partner present. 😊 It’s great to hear that our professionals were able to ask the right questions to guide you to the best choice. We appreciate your feedback and are so happy you had a positive experience with us! 💖

Classificada 5 em 5 estrelas

Stunning quality and exceptional customer service

I recently purchased a necklace and bracelet from Novita Diamonds, and I am beyond impressed with both the quality of the products and the outstanding customer service. From the moment I made my purchase, the team was incredibly attentive, ensuring every detail was taken care of. They really went above and beyond to make sure my experience was smooth and enjoyable.

The jewellery itself is absolutely gorgeous—high-quality craftsmanship and beautiful design. I can tell that a lot of care and attention went into making these pieces. They are elegant, timeless, and exactly what I was hoping for.

I’m so pleased with my purchase and will definitely be coming back for future pieces. Highly recommend Novita Diamonds to anyone looking for both exquisite jewellery and great service!

14 de setembro de 2024
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Resposta da Novita Diamonds

Thank you so much for your amazing review! 💎✨ We’re absolutely thrilled to hear how pleased you are with both your necklace and bracelet, and that our team was able to provide you with such attentive service. 😊 Your appreciation for the quality and craftsmanship of the jewellery means the world to us. We can't wait to assist you again in the future! Thank you for recommending Novita Diamonds! 💖

Classificada 5 em 5 estrelas

Novita Diamonds Adelaide Experience

The ability to customise my exact ring from the diamond shape to band metal and everything in between from the comfort of my home is unmatched. No upselling or pressure from a retail outlet just and super simple and easy process to build my ring.

Once the ring arrived I was beyond happy with the quality and service from the Novita Diamonds Adelaide team. I would definitely recommend this to anyone who is after a custom engagement ring.

30 de julho de 2024
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Resposta da Novita Diamonds

Thank you for your fantastic review! 💍✨ We’re so glad you enjoyed the process of customizing your ring from home—no pressure, just pure ease and flexibility. 😊 It’s great to hear that you’re happy with the quality and service from our Adelaide team. Your recommendation means a lot to us, and we’re thrilled you found the perfect custom engagement ring! 💖

Classificada 5 em 5 estrelas

My experience with Novita was the best

My experience with Novita was the best, Doria was great, she showed me different options and helped me choose the perfect ring, my fiancé and I are so happy. Thanks to Doria and all the team at Novita. ❤️

16 de abril de 2024
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Resposta da Novita Diamonds

Thank you so much for your wonderful review! 💍✨ We're so glad to hear that Doria could help you find the perfect ring and that both you and your fiancé are happy with your choice. 😊 Your appreciation means a lot to us, and we’re so grateful for the opportunity to assist you. Wishing you both all the best on this exciting journey! ❤️

Classificada 5 em 5 estrelas

Exceptional service and stunning diamond!

Novita made the entire process of purchasing the perfect diamond for my engagement effortless and really enjoyable. They were so helpful from the start, encouraging me to come into their office to see the diamond before making a decision and even compare it to different sizes, shapes and clarity. Their expertise and guidance made everything so much easier - I learnt so much from them about the whole process! The diamond itself is 2ct and absolutely stunning - my fiancé loves it! I couldn’t be happier with the whole experience and I highly recommend Novita Diamonds for anyone looking for a flawless and stress-free purchase.

22 de fevereiro de 2024
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Resposta da Novita Diamonds

Thank you so much for your amazing review! 💍✨ We're thrilled to hear that your experience with Novita made purchasing the perfect diamond effortless and enjoyable. It’s wonderful that our team could provide guidance and help you make such an informed decision. Your 2ct diamond sounds absolutely stunning, and we're so happy to hear your fiancé loves it! 😊 Thank you for recommending us—we truly appreciate your feedback and are honoured to have been part of such an important moment. 💖

Classificada 5 em 5 estrelas

Amazing customer service 🤝🏽

Amazing customer service quick responses and very lovely to deal with.

1 de outubro de 2024
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Resposta da Novita Diamonds

Thank you for your kind words! 😊 We’re so glad to hear you had a great experience with our customer service. Quick responses and a friendly team are always our priorities! 💖 If you ever need anything else, we’re here to help! 💍

Classificada 5 em 5 estrelas

Amazing experience

We have been happy customers of Novita since 2022. My husband really enjoyed the process of designing my dream engagement ring with Novita. We have since purchased my wedding ring & eternity ring from them, I absolutely love my complete set & have received plenty of compliments. Having the option to engrave my pieces was a special touch that made my pieces feel even more unique to me.

The team have always been so helpful and I really enjoyed my time in the store during appointments. Each time I went in for an appointment, I was always given incredible customer service & not once did I feel rushed or pressured. I had all my questions answered either in person or over email when making a purchase. I always left the store with an exceptionally clean ring & I now own their ring cleaning pen (which I highly recommend).

I highly recommend Novita Diamonds & I can’t wait to build on my collection of their amazing pieces throughout the years.

Thank you to Novita & the amazing staff!

9 de abril de 2024
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Resposta da Novita Diamonds

Thank you so much for your beautiful review! 💍✨ We're so honoured to have been part of such a special journey from your engagement ring to your wedding and eternity rings. We're thrilled that you love your complete set and that the engraving made your pieces even more personal! 😊 It’s wonderful to hear that our team consistently provided helpful and pressure-free service during your appointments. We truly appreciate your recommendation and can’t wait to assist you as you continue to build your collection with us. 💖 Thank you for choosing Novita Diamonds!

Classificada 5 em 5 estrelas

The best in the business! 💍

I’ve been a Novita customer since 2022, with them designing and creating my engagement ring and in 2024, my partner and I choosing Novita wedding bands. No matter who I interact with at Novita, they are always so helpful and lovely. Not only is their custom service outstanding, I love my rings!

15 de junho de 2024
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Resposta da Novita Diamonds

Thank you so much for your continued trust in Novita Diamonds! 💍✨ We're thrilled to have been part of both your engagement and wedding ring journeys. It’s wonderful to hear that our team has always provided helpful and lovely service, and we're so glad you love your rings! 😊 We truly appreciate your kind words and look forward to being part of any future jewellery needs. 💖

Classificada 5 em 5 estrelas

Looking for an engagement ring for my…

Looking for an engagement ring for my partner, we had shopped around, but once we arrived at Novita, we knew this was the place we wanted, the team made us feel comfortable, are patient, and allow us the time to discuss and find the best product. We are now in the process of looking for additional pieces and again have had a great in store experience.

16 de abril de 2024
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Resposta da Novita Diamonds

Thank you for your wonderful review! 💍✨ We’re so happy to hear that your experience with Novita made you feel comfortable and supported throughout your engagement ring search. It’s great that you’ve returned for additional pieces, and we’re thrilled to continue providing a great in-store experience for you. 😊 We look forward to helping you find more beautiful jewellery in the future! 💖

Classificada 5 em 5 estrelas

Had the best experience picking an…

Had the best experience picking an engagement rin for my now wife.. we where the 1st proposal in store wich made it special

3 de fevereiro de 2024
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Resposta da Novita Diamonds

Thank you so much for sharing your special experience with us! 💍✨ We’re so honoured to have been part of such an important moment in your life. Being the first proposal in store must have made it even more memorable! Wishing you and your wife all the best as you begin this beautiful journey together! 💖

Classificada 5 em 5 estrelas

Repeat customer

I am a repeat customer of Novita Diamonds. The service is exceptional and personal. Recently I lost the backing to one of my earrings, I got in touch with Toby who very promptly helped me out and I had a replacement to me within a matter of days! It is very nice to know that that I can contact Toby directly, a very big reason why I remain loyal to Novita - the customer service.

17 de outubro de 2024
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Resposta da Novita Diamonds

Thank you so much for your fantastic review! 💎✨ We’re thrilled to hear that you’ve had such positive experiences with Novita Diamonds, and we’re especially glad Toby could assist you so promptly with the replacement. 😊 It’s wonderful to know that our personal customer service keeps you coming back—your loyalty means the world to us. We’re always here to help whenever you need us! 💖

Classificada 5 em 5 estrelas

Excellent Team - wonderful diamonds

Just picked up a fabulous new ring from Novita. Always exceptional service from Laura. Recommend.

1 de fevereiro de 2025
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Resposta da Novita Diamonds

Thank you for your wonderful review! 💍✨ We’re so glad you’re loving your new ring, and we’re thrilled that Laura provided exceptional service once again. 😊 We truly appreciate your recommendation and look forward to assisting you with any future jewellery needs! 💖

Classificada 5 em 5 estrelas

I got my engagement and wedding rings…

I got my engagement and wedding rings from here and the team were amazing, from picking my diamond to the setting and then bringing in the exact diamond and letting me have a look at it in person before setting it was amazing!

Bonus the team also accommodated my husband request of getting the rings engraved without me knowing what it said

Such a wonderful helpful team. (Manchester branch!)

23 de setembro de 2024
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Resposta da Novita Diamonds

Thank you so much for your lovely review! 💍✨ We’re so happy to hear that your experience with our Manchester team was amazing, from picking your diamond to seeing it in person before setting it! It’s also great to know that we could help keep your husband’s engraving a special surprise. 😊 We truly appreciate your kind words and are so glad we could be part of such an important moment in your journey. 💖

Classificada 5 em 5 estrelas

Ein wunderschöner Ring und exzellenter Kundenservice

Habe den Ring Online Erworben. Dieser wurde mir nach einer kurzen Bearbeitungszeit zeitnah zugeschickt.

Sogar die Ringkürzung, welche ich bei einem lokalen Goldschmied durchgeführt habe, wurde problemlos übernommen.

1 de fevereiro de 2025
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Resposta da Novita Diamonds

Vielen Dank für Ihre tolle Rückmeldung! 😊 Es freut uns sehr, dass der Bestellprozess und die Anpassung Ihres Rings so reibungslos verliefen. Wir sind froh, dass wir Ihnen bei der Ringkürzung weiterhelfen konnten. Vielen Dank für Ihr Vertrauen in Novita Diamonds, und wir freuen uns, Sie auch in Zukunft wieder zu betreuen! 💍✨

Classificada 5 em 5 estrelas

You won’t regret going to Novita

The team has been so accommodating and helping given my request was not conventional. The quality of the service was also spectacular. The first time I had bought a lab grown diamond and won’t be the last. Highly recommend. Also make sure you work with WenD.

29 de fevereiro de 2024
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Resposta da Novita Diamonds

Thank you for your wonderful review! 💎✨ We're so glad our team could accommodate your unique request and provide you with such a spectacular experience. It's fantastic to hear that you chose a lab-grown diamond, and we're thrilled that you’ll be coming back in the future! 😊 We’ll be sure to pass along your kind words. Thank you for recommending us—we truly appreciate it! 💖

Classificada 5 em 5 estrelas

Great service from Laura in helping me…

Great service from Laura in helping me with engagement ring from my partner. I had no idea about anything to do with jewelery or diamonds but she explained everything perfectly and in easy to understand terms. Would definitely recommend to anyone looking in the future!

18 de agosto de 2024
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Resposta da Novita Diamonds

Thank you so much for your kind review! 💍✨ We're so glad Laura could guide you through the process and make everything easy to understand. It’s great to know you felt supported every step of the way. 😊 We truly appreciate your recommendation and can’t wait to assist you again in the future! 💖

Classificada 5 em 5 estrelas

Von Beratung bis Lieferung angenehm und unkompliziert! Der Verlobungsring Wunderschön!

Ich kann diesen Juwelier nur wärmstens empfehlen! Gabriel hat mich unglaublich gut beraten und sofort verstanden, was ich mir vorstelle. Trotz meiner kurzfristigen Anfrage hat er alles möglich gemacht, damit der Verlobungsring rechtzeitig für den Antrag da ist – und das in einer wunderschönen Box! Der Diamant ist atemberaubend, die Verarbeitung perfekt, und der gesamte Ablauf war einfach nur angenehm. Vielen Dank für den tollen Service – jederzeit wieder!

22 de fevereiro de 2024
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Resposta da Novita Diamonds

Vielen Dank für Ihre tolle Bewertung! 😊 Es freut uns sehr zu hören, dass Gabriel Ihnen bei der Auswahl des Verlobungsrings so gut zur Seite stehen konnte und dass alles rechtzeitig für den Antrag geklappt hat! Wir sind begeistert, dass der Diamant und die Verarbeitung Ihre Erwartungen übertroffen haben. Es war uns eine Freude, Sie auf diesem besonderen Weg zu begleiten. Herzlichen Glückwunsch zu Ihrer Verlobung und vielen Dank für Ihr Vertrauen in Novita Diamonds! 💍✨

Classificada 5 em 5 estrelas

Sehr zufrieden

Sehr zufrieden

31 de janeiro de 2025
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Resposta da Novita Diamonds

Vielen Dank für Ihre kurze und positive Rückmeldung! 😊 Es freut uns sehr, dass Sie zufrieden sind. Wir hoffen, Sie auch in Zukunft wieder bei Novita Diamonds begrüßen zu dürfen! 💎

Classificada 5 em 5 estrelas

Exceptional quality service.

It’s been six months when I first visited Novita Diamonds - Brisbane and it was Ludwing who welcomed and accommodated me on choosing the perfect engagement ring for my partner.

I came to the store with only a limited knowledge of engagement rings and their sales consultant Ludwing was very helpful with sharing his expertise and knowledge based on my needs. He thoroughly explained each type of diamond and its differences to one another.

After the intricate explanation of Ludwing, I have the chosen the perfect engagement ring that suits the personality of my partner to which I proposed on my birthday last year and with the Brisbane River and Story Bridge as our perfect background.

The moment she had the glance of the engagement ring, her eyes just sparkled and the smile of her beauty radiate elegance just like the diamond ring.

And now, we’re getting married this 25th of May and this wouldn’t happen without the help of Novita Diamonds.

Huge shout out as well to Marianela for assisting me during the pick up. She was really nice and even asked how I am gonna do the proposal and when would it happen. This just shows that Novita Diamonds cares about their client and wanted to be part of their momentous celebration.

Sharing the picture of now my fiancée and soon to be my wife with the stunning round brilliant diamond with a crown under halo band. (with her permission!)

Cheers to Novita Diamonds for their exceptional quality service. Our first but wouldn’t be the last!

17 de julho de 2024
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Resposta da Novita Diamonds

Thank you so much for your heartfelt review! 💍✨ We're absolutely honoured to have been part of such a special moment in your life. It’s amazing to hear that Ludwing and Marianela could help you find the perfect ring and support you through the process, from choosing the ideal diamond to assisting with the proposal. Your description of that magical moment with your fiancée is truly beautiful! We're so glad Novita Diamonds could be part of your journey, and we wish you both all the best as you prepare for your upcoming wedding in May. 💖 Thank you for sharing this lovely experience with us!

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