Extremely helpful throughout the process and very capable of answering all my questions regardless of how "dumb" it may seem. Their customer service gave me confidence that I made the right choice in... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Extremely helpful throughout the process and very capable of answering all my questions regardless of how "dumb" it may seem. Their customer service gave me confidence that I made the right choice in... Ver mais
A empresa respondeu
April was incredibly helpful throughout the entire process. As someone who knew nothing about diamonds, she patiently walked me through everything — the 4Cs, ring settings, sizing, and payment options... Ver mais
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Can’t believe how lovely my ring is I’m over whelmed My husband ordered the ring for me a present The ring was to big ( husband through I had fat fingers lol), so when we were on holiday in Adel... Ver mais
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I took my partner there to choose her ring, and all I can say is the experience was amazing from start to finish. Yen was incredibly helpful, attentive, and made sure we found exactly what we want... Ver mais
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Buy with confidence!
Sydney -Parramatta - Melbourne - Adelaide - Perth - Brisbane, Austrália
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
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All the staff were amazing, I chose to change the width of my bands and did this all via email/photos and they were so helpful with the process.

Resposta da Novita Diamonds
Accomodate multiple visits without partner to get the perfect ring, professional, responsive and asked the right questions to help uncover what the best approach should be.

Resposta da Novita Diamonds
I recently purchased a necklace and bracelet from Novita Diamonds, and I am beyond impressed with both the quality of the products and the outstanding customer service. From the moment I made my purchase, the team was incredibly attentive, ensuring every detail was taken care of. They really went above and beyond to make sure my experience was smooth and enjoyable.
The jewellery itself is absolutely gorgeous—high-quality craftsmanship and beautiful design. I can tell that a lot of care and attention went into making these pieces. They are elegant, timeless, and exactly what I was hoping for.
I’m so pleased with my purchase and will definitely be coming back for future pieces. Highly recommend Novita Diamonds to anyone looking for both exquisite jewellery and great service!

Resposta da Novita Diamonds
The ability to customise my exact ring from the diamond shape to band metal and everything in between from the comfort of my home is unmatched. No upselling or pressure from a retail outlet just and super simple and easy process to build my ring.
Once the ring arrived I was beyond happy with the quality and service from the Novita Diamonds Adelaide team. I would definitely recommend this to anyone who is after a custom engagement ring.

Resposta da Novita Diamonds
My experience with Novita was the best, Doria was great, she showed me different options and helped me choose the perfect ring, my fiancé and I are so happy. Thanks to Doria and all the team at Novita. ❤️

Resposta da Novita Diamonds
Novita made the entire process of purchasing the perfect diamond for my engagement effortless and really enjoyable. They were so helpful from the start, encouraging me to come into their office to see the diamond before making a decision and even compare it to different sizes, shapes and clarity. Their expertise and guidance made everything so much easier - I learnt so much from them about the whole process! The diamond itself is 2ct and absolutely stunning - my fiancé loves it! I couldn’t be happier with the whole experience and I highly recommend Novita Diamonds for anyone looking for a flawless and stress-free purchase.

Resposta da Novita Diamonds
Amazing customer service quick responses and very lovely to deal with.

Resposta da Novita Diamonds
We have been happy customers of Novita since 2022. My husband really enjoyed the process of designing my dream engagement ring with Novita. We have since purchased my wedding ring & eternity ring from them, I absolutely love my complete set & have received plenty of compliments. Having the option to engrave my pieces was a special touch that made my pieces feel even more unique to me.
The team have always been so helpful and I really enjoyed my time in the store during appointments. Each time I went in for an appointment, I was always given incredible customer service & not once did I feel rushed or pressured. I had all my questions answered either in person or over email when making a purchase. I always left the store with an exceptionally clean ring & I now own their ring cleaning pen (which I highly recommend).
I highly recommend Novita Diamonds & I can’t wait to build on my collection of their amazing pieces throughout the years.
Thank you to Novita & the amazing staff!

Resposta da Novita Diamonds
I’ve been a Novita customer since 2022, with them designing and creating my engagement ring and in 2024, my partner and I choosing Novita wedding bands. No matter who I interact with at Novita, they are always so helpful and lovely. Not only is their custom service outstanding, I love my rings!

Resposta da Novita Diamonds
Looking for an engagement ring for my partner, we had shopped around, but once we arrived at Novita, we knew this was the place we wanted, the team made us feel comfortable, are patient, and allow us the time to discuss and find the best product. We are now in the process of looking for additional pieces and again have had a great in store experience.

Resposta da Novita Diamonds
Had the best experience picking an engagement rin for my now wife.. we where the 1st proposal in store wich made it special

Resposta da Novita Diamonds
I am a repeat customer of Novita Diamonds. The service is exceptional and personal. Recently I lost the backing to one of my earrings, I got in touch with Toby who very promptly helped me out and I had a replacement to me within a matter of days! It is very nice to know that that I can contact Toby directly, a very big reason why I remain loyal to Novita - the customer service.

Resposta da Novita Diamonds
Just picked up a fabulous new ring from Novita. Always exceptional service from Laura. Recommend.

Resposta da Novita Diamonds
I got my engagement and wedding rings from here and the team were amazing, from picking my diamond to the setting and then bringing in the exact diamond and letting me have a look at it in person before setting it was amazing!
Bonus the team also accommodated my husband request of getting the rings engraved without me knowing what it said
Such a wonderful helpful team. (Manchester branch!)

Resposta da Novita Diamonds
Habe den Ring Online Erworben. Dieser wurde mir nach einer kurzen Bearbeitungszeit zeitnah zugeschickt.
Sogar die Ringkürzung, welche ich bei einem lokalen Goldschmied durchgeführt habe, wurde problemlos übernommen.

Resposta da Novita Diamonds
The team has been so accommodating and helping given my request was not conventional. The quality of the service was also spectacular. The first time I had bought a lab grown diamond and won’t be the last. Highly recommend. Also make sure you work with WenD.

Resposta da Novita Diamonds
Great service from Laura in helping me with engagement ring from my partner. I had no idea about anything to do with jewelery or diamonds but she explained everything perfectly and in easy to understand terms. Would definitely recommend to anyone looking in the future!

Resposta da Novita Diamonds
Ich kann diesen Juwelier nur wärmstens empfehlen! Gabriel hat mich unglaublich gut beraten und sofort verstanden, was ich mir vorstelle. Trotz meiner kurzfristigen Anfrage hat er alles möglich gemacht, damit der Verlobungsring rechtzeitig für den Antrag da ist – und das in einer wunderschönen Box! Der Diamant ist atemberaubend, die Verarbeitung perfekt, und der gesamte Ablauf war einfach nur angenehm. Vielen Dank für den tollen Service – jederzeit wieder!

Resposta da Novita Diamonds
It’s been six months when I first visited Novita Diamonds - Brisbane and it was Ludwing who welcomed and accommodated me on choosing the perfect engagement ring for my partner.
I came to the store with only a limited knowledge of engagement rings and their sales consultant Ludwing was very helpful with sharing his expertise and knowledge based on my needs. He thoroughly explained each type of diamond and its differences to one another.
After the intricate explanation of Ludwing, I have the chosen the perfect engagement ring that suits the personality of my partner to which I proposed on my birthday last year and with the Brisbane River and Story Bridge as our perfect background.
The moment she had the glance of the engagement ring, her eyes just sparkled and the smile of her beauty radiate elegance just like the diamond ring.
And now, we’re getting married this 25th of May and this wouldn’t happen without the help of Novita Diamonds.
Huge shout out as well to Marianela for assisting me during the pick up. She was really nice and even asked how I am gonna do the proposal and when would it happen. This just shows that Novita Diamonds cares about their client and wanted to be part of their momentous celebration.
Sharing the picture of now my fiancée and soon to be my wife with the stunning round brilliant diamond with a crown under halo band. (with her permission!)
Cheers to Novita Diamonds for their exceptional quality service. Our first but wouldn’t be the last!

Resposta da Novita Diamonds
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