Novita Diamonds  Opiniões 

2511
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Can’t believe how lovely my ring is I’m over whelmed My husband ordered the ring for me a present The ring was to big ( husband through I had fat fingers lol), so when we were on holiday in Adel... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

April was incredibly helpful throughout the entire process. As someone who knew nothing about diamonds, she patiently walked me through everything — the 4Cs, ring settings, sizing, and payment options... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I took my partner there to choose her ring, and all I can say is the experience was amazing from start to finish. Yen was incredibly helpful, attentive, and made sure we found exactly what we want... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

At our initial meeting Kellyann asked if there were any engagement ring designs I liked and to show her pictures of these. I shared 3 with her and by the same afternoon she had emailed a quote for all... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Joalheiro
  2. Negociante de diamantes
  3. Designer de jóias

Sobre Novita Diamonds

Escrito pela empresa

Novita Diamonds is proud to be one of the world's largest Lab Grown Diamonds retailers, with showrooms in Australia, NZ, the UK, Germany, Spain, Singapore, Malaysia and HK. Our lab-grown diamonds are created using state-of-the-art technology that not only produces the highest quality diamonds but also offers a sustainable and ethical alternative to mined diamonds. We are committed to providing our customers with high-quality fine diamond jewellery pieces without spending a fortune.

At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.

Ethical Lab Grown Diamonds

Escrito pela empresa

We're committed to our planet!

Free lifetime warranty and cleaning

Buy with confidence!

Our aim for all our customers is that they receive a lifetime of enjoyment from their jewellery.

Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2511)

57 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Experience was fantastic

Experience was fantastic, had an engagement ring custom made. From start to finish the whole process was simply and easy, even for a bloke trying to navigate engagement rings!

10 de outubro de 2024
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Resposta da Novita Diamonds

Thanks for your awesome review! 💍🙌 We know the engagement ring journey can be a bit of a maze, so we're glad we could make it simple and stress-free for you! Huge congrats on the custom ring—wishing you both a lifetime of love and sparkle! ✨😊

Classificada 5 em 5 estrelas

🌟 **Absolutely thrilled with our experience at Novita Diamonds!** 🌟

From start to finish, everything exceeded our expectations. Initially, we planned to get an engagement ring, but we ended up purchasing a pair of stunning earring and necklace set, along with a gorgeous tennis bracelet—simply because the prices were an **unbelievable bargain!**

A huge thank you to Yani, who was incredibly patient and knowledgeable, guiding us through every step of choosing the perfect diamond. The quality of their lab-grown diamonds is outstanding, and we truly appreciate that Novita Diamonds offers a more ethical and sustainable choice at such a great price. Best of all—**NO hidden costs!**

A funny coincidence: Yani’s birthday happened to be on our wedding date! Despite my many inquiries and little hiccups along the way, she remained patient and always responsive. Even after the purchase, Novita Diamonds continued to impress us with their consistent follow-up and assistance, no matter where we were. The polite and seamless service made the entire process so comfortable and enjoyable.

And my engagement ring? Absolutely STUNNING! I get compliments on it all the time, and I couldn’t be happier with my choice.

If you're looking for exceptional quality, unbeatable prices, and top-notch customer service, I highly recommend Novita Diamonds! 💎✨

11 de julho de 2024
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Resposta da Novita Diamonds

Wow, what an incredible review! 💎✨ We’re so thrilled to hear that everything exceeded your expectations, from the engagement ring to the beautiful earrings, necklace, and tennis bracelet. Huge shoutout to Yani for making your experience memorable—her patience and expertise really shine through! And we’re so glad you love your engagement ring—it sounds absolutely stunning! 😍

Thank you for highlighting our commitment to ethical diamonds and transparency—no hidden costs here! We’re grateful for your kind words and can’t wait to help you again in the future. Wishing you all the best as you continue to enjoy your gorgeous pieces and all the compliments! 💖

Classificada 5 em 5 estrelas

Amazing quality wedding day earrings…

Amazing quality of wedding day earrings having already purchased the engagement ring using novita, I had the order within 2 days and great communications post sale

6 de março de 2025
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Resposta da Novita Diamonds

Thank you for your wonderful review! 💖✨ We're so glad you chose Novita for both your engagement ring and wedding day earrings—it means the world to us! 💍👰 Delighted to hear they arrived so quickly and that you had a smooth experience. Wishing you a magical wedding day and a lifetime of happiness! 🥂💕

Classificada 5 em 5 estrelas

A thing of Beauty and elegance

I purchased an engagement ring for my gorgeous girl and absolutely loves the unique (Well almost ) of the ring.with 1.9ct stone and accompanying stones in white 18ct gold . It looks amazing. When she first wore it to the office it was commented that “ Wow that’s a rock and half” The sizing was absolutely correct and the service on first contact, ordering and collection was first class from the Manchester office. I will definitely be using Novita for any complimentary pieces in the future.

16 de agosto de 2024
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Resposta da Novita Diamonds

Thank you for your amazing review! 💍✨ We're so thrilled that your gorgeous girl loves her stunning ring—sounds like it’s turning heads already! 😍💎 "A rock and a half" is the perfect way to describe it! We're glad the sizing was spot on and that you had a first-class experience with our Manchester team. We can't wait to help you find the perfect complementary pieces in the future! 😊👏

Classificada 5 em 5 estrelas

Professionelle, sehr freundliche Beratung

Ich war etwas zu früh zur Beratung gekommen,was aber ganz freundlich gehandhabt wurde.
Die Beratung war entspannt und professionell. Mein Jubiläumsring ( 50 Jahre verheiratet) ist wunderschön.
Ich werde Novita gerne weiter empfehlen.

8 de maio de 2024
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Resposta da Novita Diamonds

Vielen Dank für Ihre wundervolle Bewertung! 💍✨ Es freut uns sehr, dass die Beratung trotz der frühen Ankunft so angenehm und professionell war. Herzlichen Glückwunsch zu Ihrem beeindruckenden Jubiläum und dem wunderschönen Ring! Wir freuen uns, dass Sie mit dem Ergebnis so zufrieden sind und schätzen Ihre Empfehlung sehr. Auf viele weitere glückliche Jahre! 💖

Classificada 5 em 5 estrelas

Excellent fast service

Excellent fast service. I was able to speak to someone in my country who were able to take a photo of the diamond before it was put in a setting. My fiance is very happy with her ring.

25 de abril de 2024
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Resposta da Novita Diamonds

Thank you for your fantastic review! 💎✨ We’re so glad we could provide fast and personalised service, and it’s great to hear that seeing the diamond before setting gave you confidence in your choice. Most importantly, we love that your fiancée is happy with her ring! 💍😊 Wishing you both a lifetime of love and joy! ❤️

Classificada 5 em 5 estrelas

Wedding ring

I got my wedding ring from this shop. Wearing this ring makes me feel elegant and special. Its radiant sparkle, even after months, speaks volumes about its quality.
I highly recommend this shop for their exceptional jewellery

1 de setembro de 2024
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Resposta da Novita Diamonds

Thank you for your lovely review! 💍✨ We're so happy to hear that your wedding ring makes you feel elegant and special—just as it should! 💖 The lasting sparkle is a true testament to its quality, and we’re thrilled you’re enjoying it. Wishing you a lifetime of love and happiness! 😊💕

Classificada 5 em 5 estrelas

Upgrading Existing setting

Very knowledgeable and let us look at what we were wanting. Having an existing setting with an upgraded diamond can be limiting but we were guided through the process to give us exactly what we wanted

6 de fevereiro de 2025
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Resposta da Novita Diamonds

Thank you for your kind words! 😊 We're so glad we could guide you through the process and help you achieve exactly what you wanted, even with the existing setting. 💎✨ It was a pleasure assisting you, and we hope you love your upgraded diamond! 💖

Classificada 5 em 5 estrelas

10/10 would recommend

Firstly, my ring is stunning! My fiancé, and the team at Novita Diamonds created a beautiful ring for our recent engagement and I couldn’t be happier! The ring was a little too big, but resizing was a very easy process. The showroom is beautiful and the team are very knowledgeable and helpful. 10/10 would recommend!

11 de fevereiro de 2025
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Resposta da Novita Diamonds

Congratulations on your engagement! 💍🎉 We're so happy to hear that you love your stunning ring and had a fantastic experience with us. 😊 It’s great to know the resizing process was smooth and that our team could assist you every step of the way. Wishing you both a lifetime of love and happiness! 💖✨ 10/10 would love to see you again! 😉

Classificada 5 em 5 estrelas

Shop with confidence!

Novita gave detailed and pertinent information about each product, including clear photographs and videos. So I was able to place my order with a lot of confidence about both the product and the company (i.e. not fraud). Customer service was very prompt as well - they followed up with me via WhatsApp very soon after placing my order, informing me of stock availability and when I would like it delivered. They also showed me the laser inscribed IGI number on the diamond itself, before shipping out. I would shop with Novita with full confidence. Oh and I love the solitaire pendant I bought from them!

2 de fevereiro de 2025
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Resposta da Novita Diamonds

Thank you for your wonderful review! 😊 We're so glad you felt confident shopping with us and appreciated the detailed info, photos, and videos. 📸💎 It’s great to hear our team kept you updated every step of the way! Enjoy your stunning solitaire pendant, and we can’t wait to assist you again in the future. ✨💖

Classificada 5 em 5 estrelas

We bought earrings for the 1st birthday…

We bought earrings for the 1st birthday of my daughter. The whole experience was such a blast and the earrings are stunning.

31 de janeiro de 2025
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Resposta da Novita Diamonds

🎉 Thanks for choosing us to celebrate such a special milestone! 🌟 We're thrilled you had a blast with us, and we're over the moon that the earrings are stunning! 🎂 Here's to many more sparkling moments ahead! 💎

Classificada 5 em 5 estrelas

“He just gifted me my very first pair…

“He just gifted me my very first pair of diamond earrings for my birthday, and I’m absolutely in love! The way they sparkle—like tiny fireworks—has me completely mesmerise . I couldn’t be more excited!”

“A huge thank you to the wonderful KenYee for helping pick out my very first diamond earrings! Your guidance made the experience so special, and I truly appreciate your help in finding such a stunning gift. They sparkle like fireworks, and I’m absolutely in love!”

25 de fevereiro de 2025
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Resposta da Novita Diamonds

Thank you so much for your kind words! KenYee is indeed a gem of a guide when it comes to picking out sparkling treasures like your first diamond earrings. They're like fireworks for your ears! 🎆 We're thrilled you love them as much as we loved helping you find the perfect pair. Here's to many more moments of mesmerizing sparkle! ✨

Classificada 5 em 5 estrelas

Made it easy

After a bit of research and reading reviews, I made a booking to get more information and look at diamonds and rings in person in the Brisbane City branch.

My appointment was with Ludwing and he made everything a breeze. I found that especially as a man, there's a ton you need to learn to make a good decision, and I felt like Ludwing was a trusted guide in the process to make a decision about the ideal ring I had in mind, customise it, and have it ready within a very reasonable time.

27 de fevereiro de 2025
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Resposta da Novita Diamonds

Thank you for sharing your experience! 😊 We're so glad you took the time to research and visit us in Brisbane. Ludwing is fantastic at making the ring-buying journey smooth and stress-free, especially when there’s so much to learn. 💍✨ It’s great to hear he helped you customise the perfect ring and have it ready in no time. Wishing you all the best with your special piece! 🎉

Classificada 5 em 5 estrelas

Awsome product

Absolutely stoked with the engagement ring purchased through Novita Perth. Couldn’t be happier the ring itself was awesome and couldn’t fault the service.

My fiancé loved it!

15 de janeiro de 2025
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Resposta da Novita Diamonds

Wow, thank you for your amazing feedback! 🤩 We're thrilled to hear that you’re absolutely stoked with the engagement ring and that your fiancé loves it! 💍✨ It means the world to us that both the ring and our service exceeded your expectations. Wishing you both a lifetime of love and happiness! ❤️🎉

Classificada 5 em 5 estrelas

Exactly what I ordered and wanted

I loved having the choice to choose my design and stone. The online process was very easy to follow and my ring arrived by courier on the date that I requested it. I will definitely purchase again from Novita Diamonds as well as recommend them to all my friends :)

6 de janeiro de 2025
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Resposta da Novita Diamonds

Thank you so much for your lovely review! 💖 We're thrilled that you enjoyed designing your own ring and found the online process smooth and easy. 💍✨ It’s fantastic to hear that your ring arrived right on time! We truly appreciate your support and recommendations—can’t wait to help you find your next sparkling piece! ✨🚀

Classificada 5 em 5 estrelas

Bought my first diamond from Novita in…

Bought my first diamond from Novita in the Brisbane office - great experience and friendly, helpful advice. Very happy to recommend Novita!

27 de março de 2024
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Resposta da Novita Diamonds

Thank you for your wonderful review! 🇦🇺✨ We're so glad you had a great experience at our Brisbane office and found our team’s advice helpful. 💎😊 Enjoy your first diamond, and we truly appreciate your recommendation—hope to see you again for your next sparkling piece! 💍🎉

Classificada 5 em 5 estrelas

Great company

Great company to collaborate with to make all concepts and ideas come to life. Easy to communicate with during all points of the design process.

10 de fevereiro de 2025
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Resposta da Novita Diamonds

Thank you for your fantastic review! 😊✨ We love bringing unique concepts to life and making the design process smooth and enjoyable. 💍💡 It was a pleasure collaborating with you, and we appreciate your kind words—can’t wait to create more stunning pieces together! 💎🎉

Classificada 5 em 5 estrelas

Perfection

Perfection. Beautiful quality and presentation, beyond delighted.

10 de maio de 2024
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Resposta da Novita Diamonds

Wow, thank you for your kind words! ✨💖 We're thrilled to hear you found everything perfect—from the quality to the presentation. 💍😍 Knowing you're beyond delighted makes our day! Enjoy your beautiful piece, and we hope to see you again soon! 💎🎉

Classificada 5 em 5 estrelas

Repeat customer, London :p

Made a last minute appointment with Laura to view tennis bracelets and solitaire necklaces. My third visit to the showroom and both Laura and Yen were an absolute pleasure to chat with, very knowledgeable and never pushy at selling their products. I thoroughly enjoy our appointments, and thankful for Laura's patience and honesty. Yen was also super helpful on my first visit where she went above and beyond in finding a setting in Hatton Gardens to set my beautiful princess cut diamond studs before I left the country. Thank you ladies, pleasure as always!! See you in a few months :) Michelle B

1 de fevereiro de 2025
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Resposta da Novita Diamonds

Absolutely, Michelle! 🎉 Thanks a bunch for swinging by! 🎾 Laura and Yen are like our jewellery superheroes, always there to save the sparkle! 💎✨ We'll be counting down the days until your next visit. See you soon and keep shining! 😊

Classificada 5 em 5 estrelas

Exceptional Customer Service

Exceptional customer experience and I love my diamond stud earrings. My partner booked an appointment with Sanya for the two of us in the Sydney showroom and it made V-Day weekend memorable. We promise to be back.

15 de fevereiro de 2025
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Resposta da Novita Diamonds

We're thrilled to hear you had an unforgettable V-Day weekend with Sanya in our Sydney showroom! 💎❤️ Your diamond studs must be shining just as brightly as your experience. Can't wait to welcome you both back soon! ✨😊

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