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Jennifer was great and handled my issues promptly

JENNIFER was very helpful throughout our communications. She asked what my challenge was and I explained. She sent me a link to the video showing the maintenance process. It was very helpful. I was ready to drop your service, but because of JENNIFER's communication, I have resubscribed for the new filters.

NuAqua has been great to work with. Jennifer was very helpful in resolving an issue I had. I had to replace the original NuAqua system I bought because I needed the pump version of the system instead. The return process was very smooth, and I received the refund quickly. I recommend them. They are a good company to work with.

I was replacing all the filters in my nuaquasysrem and when I opened the UV light tube the glass was broken. I emailed the company and Jennifer responded. She very quickly responded with an email letting me know a replacement UV lamp would be sent to replace the broken one. Easiest call for a problem I have ever made.

Kayla was exceptional.
She Listened, was patient, reviewed all my options, walked me through step by step the Troubleshooting Process.

A true professional.

Jennifer was very helpful and quick to fix the issue I was having, great customer service!

Clint made the chat easy. He was thorough and patient in answering my questions. I truly appreciate the ease. I suggest you add UV to your reef system.

Kayla didn't rush our call. She listened, is very patient, easy to talk with. She answered all my questions and gave clarity to the emails I've been receiving. My hubby & I are Subscription customers; the emails are for are for non-Subscribers and/or possible future customers; I unsubscribed for future emails. Kayla - "Keep up the GREAT work and Thank You!" Happy Trails, Karen S.

Jennifer went above and beyond to help me with my issues of my water system. She guided me step by step on everything she needed to find a solution which allowed her to focus on what where the problems of the system. Without any questions she put replacement parts for my system. Recommend this company great customer service and great products even when your system down the people at Nu Aqua will help you get it back into perfect condition.

It was pleasant to get a human so quickly. Sandy was eager to help and informative. She listened to my questions and gave appropriate responses. I was unable to respond immediately, but Sandy was still there. I look forward to using your RO system for my classroom and appreciate the educator discount!

Had to cancel filters order, Jennifer was very happy to help me out, I always had great service with this company

Live Chat is comprehensive and very little wait time. Questions resolved quickly and with professional courtesy. Everything about NuAqua has been over 100% satisfactory.

Jennifer was the best! Super friendly and helpful, got me the exact info I was looking for so I could plan the installation of my system.

They were able to modify my subscription to fit my needs.

The customer service representative was top-notch! She found the information that I was seeking on the dimensions of the filtering system.
She also offered and got me a discount code. Very pleasant and very helpful!!
And I wasn’t on hold for more than a couple minutes at a time.

We have had our NuAqua system (6 stage) for five years. It has served us well. Recently, the UV sanitizer ballast quit. In getting that issue resolved, email support (namely JENNIFER) was very helpful in helping troubleshoot and recommend the appropriate parts to repair.

I am in the process of installing my whole house system and had questions regarding different filters I can use in the event I needed different results. I spoke to Clint who was extremely helpful providing me with future considerations.

Sandy answered all my questions and was able to help me with my needs thank you so much for great customer service

Easy to speak with a rep and get the answers I needed

So I was having trouble with my filter club and payment method and so I reached out and Jennifer was great help and guided me step by step on what to do it was a great experience and would definitely recommend! And she also answered all my questions I had about there other products (shower head).