Waardeloze return policy, waarbij je EUR 12 moet betalen voor een pakketje van 1 broek. En dat ook nog eens met een Bmerk vervoerder die nergens een hub heeft. Daarnaast komt je pakket aan in een soor... Ver mais
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Leia as opiniões dos outros
A scandal. I received the order from someone else and this other person received my order. After I contacted Nudie Jeans via Gmail, they told me to proceed with the return of the order and wait for th... Ver mais
I own several pairs of Nudie Jeans - Thin Finn, Lean Dead, Gritty Jackson etc. I can’t fault them. Superbly constructed, comfortable, stylish and all from an ethical company. I own about 20... Ver mais
Jeans broke around a year after I bought it. Nudie claims you can bring it to one of their repair shops but the repair shops don't send them in, but have repair events organized by Nudie. Turns out... Ver mais
Informações sobre a empresa
Escrito pela empresa
Nudie Jeans Co doesn’t just offer jeans. With a wear and tear-way of thinking, reuse and repair program Nudie Jeans Co provides and maintains a tradition true to the fabric’s tradition and characteristics. Founded in Gothenburg in 2001, the Swedish denim company has been recognized for their work with sustainability, both environmental and social. With a denim selection made from 100% organic cotton and transparent production, Nudie Jeans Co is in the fore edge and has taken a prominent role in the industry’s work for a more sustainable existence.
Informações de contacto
Västra Hamngatan 6, 411 17, Gothenburg, Suécia
- customercare@nudiejeans.com
- +46 10 15 15 800
- nudiejeans.com
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Nudie Jeans - poor quality for high prices
Nudie Jeans verspricht viel, hält aber wenig.
Bei mir sind innerhalb eines Jahres 2 Hosen durchgescheuert. Als ich diese dann reklamieren wollte, sollte ich zum nächstgelegen Schneider und diese Flicken lassen. Das Geld hierfür würde mir erstattet werden.
Aus Nachhaltigkeitsgründen kaufe ich für 180 € eine vermeintlich ökologische und qualitative Jeans und bekomme eine absolut Unverschämtheit von schlechter Qualität und Service seitens Nudie Jeans.
Laut Aussage Nudie Jeans, wäre dies normaler Verschleiß - 2 Hosen innerhalb eines Jahres. So einen Verschleiß hatte ich noch nie.
Shame on you Nudie for not beeing responsibel for your products.
Poor quality and greenwashing
Bought a pair of Nudie Jeans because of quality claims and their eco-stance. However, the pair quickly got crotch rips. Costumer care claims it's not a matter of quality but a matter of wear and tear. No jeans I have had previously have degraded so quickly and the internet is full of pictures from others with similar issues.
Their free repair service is a joke, you can't send them the jeans so you need to travel to a store which does not necessarily accept the jeans, somehow this is to not negatively impact the environment.
I like Nudie Jeans, I cannot stand their service
I like Nudie Jeans. I probably have about 18 pairs of their jeans because I both like the cuts and the eco stance.. the "free repairs for life" mantra is great and in a world where we all try to do our bit sits well.
As I said, I've got a fair few pairs of their jeans. I'm a big lad. Chubbus Rubbus takes its toll from time to time, and over lockdown was no different. No problem, I thought.. I'll take a train down to LDN and drop the 5 pairs of jeans with aftermarket airy thigh vents in for a "free repair for life". Of I trotted. Girlfriend and kids in tow. A great family day out to London and off-loading the jeans for repair along the way. No problem, so off we trot to the railway station in South Wales and begin our adventure. Nudie don't open until 11 on a Saturday, but that's OK, we did some touristey things, bought some overpriced M&Ms, and wandered back down to the store. This is where Nudie very quickly became a brand that I used to buy. Upon booking the jeans in, I was told that I could only book one pair in per day and that the system will only accept one pair per email address on each day. I was shocked. I pointed out to the lady that I live 200 miles from the store, and the response was "you'll have to come back". I then pointed out to the lady that the carbon footprint of this journey (along with the family ticket costing me about the same as a pair of new jeans) was in direct contradiction with the eco statement printed on the pocket in every pair I own. I was then told "we have other customers too, and it wouldn't be fair", to which I replied that I wasn't asking her to queue jump me, I wasn't asking for the 5 pairs to be done together, just to be booked in.. No. So, genius.. Girlfriend and child booked some pairs in - I was told that "normally this would not be allowed", but the snotty little madam reluctantly allowed us to book 3 pairs of the 5 in for repair - she drew the line at the 3 year old being allowed to book a fourth pair in, leaving me trekking around London with two heavy pairs of jeans in the bottom of my rucksack.
The fact that repairs will not be done postally and will only be done in store has changed my opinion of Nudie. I used to be a big advocate for the brand and would turn friends on to them. Not any more. As a result of this experience, I've found out the hard way that the ecological credentials of the company, whilst possibly anchored in best intention originally, are now little more than marketing BS. If the service has become unsustainable, be honest about it - I'm sure the other things they do which are environmentally sound would be able to help them position themselves as a market leader.
The shame here is I love their cuts. Steady Eddie & Grim Tim are two of the most comfortable shapes of jeans I own.
Worst customer service I have ever…
Worst customer service I have ever experienced. Emails are constantly ignored and have been waiting 7 weeks to collect my jeans after having the length taken up. I was told they would ready for collection after 1 week.
Very disappointed
Very disappointed! Will not buy anything!
Duo to Nude jeans quality issues requested for reparation 😊 as the company policy is reparation for lifetime. The Disappointed is I need to wait for few months to reparation my jeans. 😂 Malmo Sweden
5 months wait for a repair
5 months wait for a repair. What a joke.
Shocking fit
I have placed two orders with Nudie Jeans, and I haven't kept a single pair from either order.
I love the idea of having a single pair of jeans for the rest of my life and getting them repaired when they need it, but I do not love how Nudie Jeans operate or how they seem to size their jeans.
All orders have to be sent back to Sweden so you're going to be up to £10 out of pocket if your jeans don't fit. Heres the thing too, their online fitting guide is useless. I am normally a 32 waist but the first set of 32 waist jeans didn't fit, so I used their online fitting guide, compared the two different styles I had chosen to two different pairs of jeans that I like and fit reasonably well and neither pair of jeans I received fit! The first pair were way too small to the point I couldn't button them up, and the next pair, which were 33 waist, I could take off without unbuttoning!
A pair of the Lean Deans from the second order were also shocking quality compared with the first pair of Lean Deans I tried - they've got lots of bobbles on and just do not feel like £145 of jeans.
So now I am going to have to pay their ~£10 yet again to send the jeans all the way back to Sweden and continue my search for a proper fitting good quality pair of jeans.
My only jeans are 2 pairs of Nudie Lean…
My only jeans are 2 pairs of Nudie Lean Deans. They fit well, have an excellent cut, and are super quality. I have no idea what the bad reviews are about, unless there are a load of knock-offs being sold? Outstanding quality, and I wear them every single day. Also, follow the Nudie care advice!!!! Minimal washing essential!!
Not a sustainable company
My new Nudie jeans came with multiple areas of faulty stitching. Nudie's website claims it offers free repairs on their jeans, but this is only if you can access a Nudie shop (there is only one serving the whole of the UK). I live 161 miles from London and after a long email exchange Nudie reluctantly reimbursed me for a local tailor to fix their faulty stitching. Nudie require the customer to pay the postage for returns/exchanges so I didn't want to go for this option.
After a year and a half of light-to-moderate wear the inside inner seam stitching has broken in two places which are protected from any wear and rubbing. After emailing Nudie to request the free repair that they promise customers on their website I was told that it is expected that their stitching will break on any area of the jean after this period of time and that i'd have to pay to travel to London to have their poor quality stitching repaired at their shop. It's worth noting that I followed Nudies advice of only washing the jeans every 6 months so any wear from washing was at a minimum.
It's pretty obvious that Nudie cater to people who want the label but not the quality or the sustainability. Nudie aren't invested in repairing their jeans in the interest of sustainability like their advertising makes out - very misleading.
The quality of the stitching is shoddy, by far the worst quality of any pair of jeans I own despite them being the most expensive, by more than double. The denim relaxes so much that it completely loses its shape and ends up looking baggy.
Some of my friends and family have had similar experiences with Nudie's low quality, and high price tag, lack of true interest in sustainability and misleading promises. Lucy and Yak provide far better quality for less than half the price, and seemingly have a true interest in creating sustainable and reliable products.
Jeans fit well but the zip broke within…
Jeans fit well but the zip broke within a month. They say they will pay for a repair but probably shouldn't happen in the first place. Lots of rhetoric about keeping your jeans but then they break quicker than a much cheaper pair would. Also I didn't receive an apology.
Essentially a scam - beware
I bought my jeans, as many will have, based on the amazing promise that they would be repaired free of charge. I got a tear in them and took them in to be replaced - and they told me it would take 6 MONTHS!
I understand having a backlog, but 6 months (25 weeks) is just ridiculous. At that point, it's pretty much just an attempt to discourage you from getting your jeans repaired with them, and therefore not fulfil their promise. Hence, I would label it as a scam.
The worst part is that they told me that I could take it to another shop that 'only' had a 5 week backlog. So, how badly managed is this company that they can't move jeans between their shops to deal with a six month backlog? They put the onice on the customer, in what I think is a blatant attempt to discourage people from getting the repair.
Suggestion: if you're selling jeans on the promise that you repair them, but you have a 6 month backlog, then either don't make that promise, or hire more people to help repair the jeans.
Shame.
Spam!
Kläderna har god kvalitet, men prislappen är inte liten. Detta företags spamming är vad som drar dem till botten. Ge inte din e-postadress till detta företag. Oavsett hur du än försöker bli fri från deras spam - du kommer att få "erbjudanden" för evigt. Otroligt irriterande, gör att jag inte kommer att handla av dem igen.
Cannot send in for repairs.
Zip broken within a few months. Would have to travel 50 miles to have them repaired as they don't accept send ins. Repair kit has been sold out since I bought the jeans.
Terrible Customer Service
Went to return a pair of jeans but store manager refused. Contacted customer services who said it’s up to the store manager and suggested I sell on eBay! I only bought the jeans 3 days ago and didn’t even want a refund, just an exchange. Complete indifference to customer satisfaction. My first and certainly last purchase. Steer well clear!
'Free Repairs Forever'...not true
I bought my jeans at end of 2020. I had researched various 'sustainable' brands as I was really interested in moving away from fast fashion etc. Because of this Nudie Jeans caught my attention with their catchphrase of 'Free Repairs Forever'. For this I was willing to pay a little more and make the product last.
Come to 2022, finally wore a hole through my jeans. Checked put repair options online. No stores near me. No problem as they offer repair kits...out of stock. Ok. I contacted Nudie (who replied reasonably quickly) to ask what they would advise.
The solution they offered was to get the jeans repaired by a tailor and that I could have a voucher towards a new pair of jeans. I politely turned this down as I'm not interested in buying a new pair of jeans.
I then received an email making the same offer again but explaining in detail that they 'couldn't stand for the cost' of reimbursing me for any repairs and that at least with a voucher 'a new journey could start with a new pair.'
I wouldn't care if their entire brand wasn't built around the promise of 'free repairs forever'. But if they don't deliver on this, then they are no different to any other brand. Really, really disappointed with their response and their attitude.
I will not be buying from them again.
Quality/price ratio: very poor
Sorry to say that the quality/price ratio is pretty poor. Really wanted to like them, but I've had jeans that lasted longer from Matalan.
Also, took them for repair at a store in East London (offered for free), where the service was bizarrely poor. Two of the shop assistants stood around chatting for ages, so long that I assumed one was a customer, but they weren't. Then they served someone before me. When they finally greeted me, they seemed not to give a toss. Then they booked the jeans in for repair, which took them an infinity, took them out the back. Only THEN when I asked how long it would take, they told me 12 week. An absurd, laughable amount of time. But I really didn't want to interact with them anymore. Plus I went to buy some other, much more durable, jeans - so wouldn't miss them that much. Anyhow, they've now been in repair for 14 weeks, without so much as a reply to my (2) emails. Frankly I'd advise people to avoid them. Until I'm proven wrong, I'd describe them as rubbish.
Belle promesse, mais mensongère!
Bien que le prix soit au niveau de la célèbre marque de Jean historique, la qualité est-elle en dessous de ce que l'on peut trouver dans les enseignes de la grande distribution du prêt-à-porter. Le Jean aura tenu 6 mois avant que plusieurs coutures ne commencent à lâcher. Et pour leur soit disant service de réparation, n'y pensez même pas si vous n'êtes pas dans la région Lyonnaise (seul centre en France où vous devez vous rendre physiquement pour déposer votre article). Bref une publicité mensongère sur la garantie puisque qu'il n'est pas possible de ramener son Jean tout simplement là où il a été acheté.
Specially Customer Care Service manager…
Specially Customer Care Service manager Edwin very unhelpful person with complaints!
I have been a long-time customer
I have been a long-time customer of Nudie jeans here in Sweden. Expensive but great looking and the promise of lifetime free repair was great... until I needed the service due to the poor material quality. When visiting the shop in Södermalm, Stockholm they also admitted that the pocket lining material quality was very poor. When I finally got them returned after a 7-week waiting time, the repairs were soo poorly made that the jeans (pockets) were broken in a few days. Again back to the shop and another 7-week wait. Got them returned glued (!) and stitched together, basically more or less destroyed as they really did not fit anymore.
I went to a professional tailor and he could not stop laughing when he saw the amateurish repairs and the poor material quality. He managed to save my favorite jeans (yeah I still love them as they now fit as supposed to). My recommendation is that if you really like your Nudie Jeans and need repair, don't go to the shop to get it done! If I buy a pair of Nudie Jeans I will buy them understanding that the material quality is undefined and that if I like my Jeans I will never have them repaired by their "repair service". /Gunnar
They just cancelled my order
They just cancelled my order without telling me and asked me to do the order again but the products are no longer available - thanks for nothing. They now expect me to monitor the site during a sale 24/7 to see when/if the products will be available again. Why don't you just reach out to me clarifying the order instead of cancelling it? I have to provide my phone number during the ordering process - what for if you don't call me if there's a problem?!
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