Numa Opiniões 127

Resposta da Numa

Há 3 dias

Thank you so much for this wonderful review Kerry. We’re thrilled that we could turn a quick delivery into a "nice surprise" for you.

At NUMA, we take great pride in our customer service, so it’s fantastic to hear that our team was able to provide the friendly, helpful support you needed to make your decision with confidence. We believe the experience of buying luxury furniture should be as smooth as the furniture is comfortable!

Knowing that you’d recommend us to others is the highest compliment we can receive. We hope you enjoy many relaxing seasons ahead with your new purchase.

Resposta da Numa

7/04/2026

Thank you for the feedback Shiela We are so pleased to hear that your experience with us was seamless from start to finish.

At NUMA, we know that clear communication and fast, secure delivery are just as important as the furniture itself. It’s great to know that the assembly was nice and easy, too—getting you out into the garden and enjoying your new set as quickly as possible is always our goal!

We hope you have a brilliant season ahead enjoying your new outdoor space.

Resposta da Numa

4/04/2026

Thank you so much for the great review! We are so glad we could help get your new firepit to you in time for the Bank Holiday—there’s nothing quite like a deadline to make a delivery feel like a win! 🔥

It’s fantastic to hear that it arrived even earlier than expected and that you’re already loving the addition to your garden. We hope it provides the perfect warm glow for many more evenings outdoors.

Enjoy the fireside relaxing!

Resposta da Numa

4/04/2026

Thank you so much for such a fantastic, detailed review Michael. We are delighted to hear that the Aura Grey Parasol has made such a stylish addition to your garden. ⛱️

It’s great to know that the heavy-duty base and the rotation feature are providing that extra peace of mind and flexibility as the sun moves—it really is the key to all-day comfort on the terrace. We also love that our Quick-Dry technology has already proven its worth; as you mentioned, being able to get back outside so quickly after a classic UK rain shower is a total game-changer!

Providing a premium experience from "quick delivery" to the "sturdy build" is exactly what we strive for at NUMA. Thank you for the high recommendation—it means the world to our team.

Here’s to many more stylish, shaded afternoons in your garden!

Resposta da Numa

30/03/2026

Thank you so much for the incredible review Debbie! We are thrilled to hear that your Kepler single sofa has made such a "stunning" impression on your terrace. 😃😃

It is completely understandable to be a bit skeptical about weather-resistance claims—we know the "dry in no time" promise sounds bold! We are so glad that our Quick-Dry technology proved itself during those downpours. There really is nothing better than being able to get back to your coffee on the sofa just minutes after the rain stops.

We truly appreciate the shout-out for our customer service team, too. As a direct-to-consumer brand, we love dealing with our customers personally, so hearing that you had an amazing experience from the Facebook ad to the final delivery means the world to us.

Resposta da Numa

30/03/2026

Thank you for taking the time to share such a detailed and honest review Angie. We are thrilled to hear that your furniture is now assembled and that you’re enjoying the comfort and quality of your new chairs and footstools! It’s great to know that the "winter sale" planning paid off and that you found the assembly process straightforward with everything provided.

Regarding your feedback on the delivery—we sincerely apologize for the lack of communication from the courier. We know how important that "one-hour heads-up" is, especially when it comes to moving larger pallets off a driveway. We also appreciate your patience in resolving the pallet collection; while we aim for a seamless "Direct-to-Consumer" experience, it’s clear the delivery fell short of our usual standards in this instance.

We have taken your comments on board and will be addressing this directly with our logistics partners to ensure their notification system and pallet management are more reliable for future customers.

Thank you again for recommending us despite the delivery hiccups. We hope you enjoy many seasons of relaxation in your new NUMA sanctuary!

Resposta da Numa

10/03/2026

Allan, thank you so much for taking the time to share such a detailed and thoughtful review! We were delighted to welcome you to our brand-new warehouse - there really is no substitute for testing out the comfort and "sink-in" quality of the ranges in person, especially when finding that perfect ergonomic fit for a taller frame.

It’s fantastic to hear that our team’s expertise helped guide you toward the range that truly clicked for your patio. We strive to make the process as seamless as possible, so knowing that our delivery and packaging hit the mark is great to hear.

We also appreciate you mentioning the minor issue; while we aim for perfection, we believe the true test of a company is how they respond when things aren't 100%. We’re glad we could get that replacement part to you the very next day so you could get straight back to enjoying your new sanctuary.

All the best and happy lounging.

Resposta da Numa

10/03/2026

Thank you so much for this incredible review Paul We were more than happy to help get your order exactly right - mistakes happen, and our goal is always to ensure you end up with the perfect pieces for your garden sanctuary.

It’s great to hear that our suggestion for an in-stock option hit the mark and that you were able to enjoy your Lunar range within just two days! We take great pride in our high-density solution-dyed fabrics and the "easy-to-assemble" design, so knowing they arrived safely and were a breeze to put together is music to our ears.

We truly appreciate the high recommendation. Enjoy your new furniture!

Resposta da Numa

10/03/2026

Thank you so much for the glowing review Doug! It is wonderful to hear that you’re finding the Lunar Single Seat Sofas so comfortable they really are designed to bring that "sink-in" indoor luxury to the outdoors.

We’re thrilled that you’ve decided to expand your collection with the Two Seater Sofa. It’s the perfect way to anchor the set and create a complete social hub on your terrace. Since the Lunar range features our high-performance, solution-dyed fabrics, your new piece will match perfectly with your existing chairs, maintaining that crisp, consistent look for years to come.

We look forward to getting your next piece delivered to you!

Resposta da Numa

4/03/2026

Thank you so much for your wonderful review Jane. We are thrilled to hear that you are "so pleased" with the quality and style of your new NUMA furniture - there is nothing we love more than hearing that our pieces have found a happy home.

We will be sure to pass your special thanks to the customer service team.

We truly appreciate the recommendation and wish you many beautiful, relaxing days in your garden this season, happy lounging!

Resposta da Numa

3/03/2026

Hi Ian, thank you for your feedback regarding your recent purchase. We are pleased to hear that you are happy with the product itself and the speed of our delivery service.

Regarding your experience with assembly, we are sorry to hear you found this challenging. This is unusual feedback for our collections, as we pride ourselves on precision engineering.

As noted in the assembly instructions, we always recommend that all bolts remain loosely fitted during the initial stages. This allows the frames the necessary flex to align perfectly before the final tightening. When bolts are tightened prematurely, it can pull the frame out of alignment, making the remaining points difficult to reach.

We use high-grade fixings to match our heavy-duty frames, but we will certainly pass your comments regarding the bolts to our quality control team for review.

If you require any further assistance or if there is anything we can do to help you finalize your setup, please do not hesitate to contact our team directly.

Resposta da Numa

27/02/2026

Thank you so much for your kind review Rob.

We are delighted to hear that you felt well-informed throughout the ordering process. We know how important communication is when investing in your home, and we’re thrilled that the final result has had such an impact on your garden.

Hearing that you "absolutely love" the quality and look of your new furniture is exactly why we do what we do. We hope your new pieces provide the perfect backdrop for many beautiful moments in your sanctuary this year.

Resposta da Numa

27/02/2026

Thank you for your review Ulrich. We truly appreciate your comment that our products are "worth every penny."

We understand that creating a garden sanctuary is an investment, which is why we focus so heavily on heavy-duty build quality and high quality materials that stand the test of time. It is also wonderful to hear that our team was helpful and that your delivery arrived promptly.

We hope you enjoy the comfort and quality of your new pieces for many years to come.

Resposta da Numa

27/02/2026

Thank you for your wonderful feedback Richard.

At NUMA, we strive to combine uncompromised quality with a seamless delivery experience, so we are delighted to hear that you are pleased with both your new product and the speed at which it arrived.

We hope you enjoy many relaxing moments in your new sanctuary. Thank you for choosing NUMA.

Resposta da Numa

23/02/2026

Thank you so much for your kind words and for sharing your experience with us Nicholas.

We are thrilled to hear that you’re enjoying the contemporary style of your new furniture. While we work hard to capture the aesthetic of the NUMA range on social media, there is truly no substitute for seeing the build quality and feeling the texture of the materials in person - we’re so glad it exceeded your expectations.

It’s also great to know our delivery team got everything to you within 48 hours and that the assembly was a breeze. Creating a "fabulous" look for your sanctuary with zero stress is exactly what we aim for.

Thank you for the high recommendation, and we hope you enjoy many wonderful seasons in your new outdoor space!

Resposta da Numa

17/02/2026

Thank you so much for taking the time to share such a detailed account of your experience. We are absolutely thrilled that you are loving your new Bellaire sofa set.

At NUMA, we believe that world-class service isn't just about things going right; it’s about how we respond when they don’t. We are so proud of our team for embodying our commitment to service and "Quality, Value, and Comfort" throughout your journey. Your patience while we perfected your sanctuary was greatly appreciated, and we are glad we could provide the proactive solutions you deserved.

We’ve passed your kind words directly to the entire team - feedback like this is exactly why we do what we do.

We hope you enjoy many relaxing afternoons on your Bellaire sofa. Welcome to the NUMA community - happy lounging!

Resposta da Numa

11/02/2026

Thank you so much for your wonderful review Sharon, We are thrilled to hear that you were impressed with the quality and lighting of your Vermont Frosted White tree.

At NUMA, we take great pride in ensuring our products are not only high-quality but are also packaged with care and delivered promptly to our customers. Knowing that you were considering a second tree is the highest compliment we could receive!

While we are glad we could add some sparkle to your home this winter, we’d love to help you transform your outdoor space as we head into the new season. Whether it’s a premium pergola or our luxury furniture ranges, we bring that same commitment to quality and service to every part of the NUMA sanctuary.

Many thanks for the recommendation and for choosing NUMA.

Resposta da Numa

11/02/2026

Dear John, Thank you so much for your fantastic review! We are delighted to hear that you are pleased with your Kendall Premium tree.

At NUMA, we believe in providing exceptional value without compromising on quality, so it’s great to know that the realism and build of the tree met your expectations. We’re also glad we could get it to you so quickly - efficiency is a core part of the service we strive to deliver.

It sounds like you’re all set for a stress-free start to Christmas 2026! We look forward to being part of your future celebrations, and perhaps helping you perfect your outdoor sanctuary as we move into the warmer seasons.

Many thanks for choosing NUMA.

Resposta da Numa

11/02/2026

Hi Gillian, thanks for writing the review, and thank you for your recommendation, we hope to serve you again.