Bought a bag for my daughter as she is a nurse and deserves to be spoilt. It was very easy to choose a design and customise with my daughter’s name. Received the bag today and very impressed with th... Ver mais
Nursonia
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Leia as opiniões dos outros
The bags are beautiful, well made, lots of complements. One drawback was that I ordered the buy one get one free which I did but the bags came separate, weeks apart with the first bag arrival was rece... Ver mais
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This was a highly anticipated product. I agonized over my selection. Once I made the selection and purchased the product, it took WEEKS to get to me. I received the product in a banged up box, it was... Ver mais
A empresa respondeu
This company had outstanding, friendly customer service and replied quickly to my emails. I don't usually leave reviews, but they went above and beyond to confirm that I had received my order and that... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Nursonia is the go-to store for personalized leather handbags designed specifically for nurses. Crafted from high-quality top grain leather, our bags are both durable and stylish. Each bag features unique designs inspired by the nursing profession, making them the perfect gift for any nurse looking to add a touch of pe
Informações de contacto
400 Rella Blvd Ste. 123-298, 10901, Montebello, Estados Unidos da América
- cs@nursonia.com
- nursonia.com
I love the bags
I love the bags! I got one for myself and one for my best friend. I was concerned about the time frame but was reassured that my order was on its way. It took about 3 weeks to get my order. The only negative thing is that the inside zipper gets stuck and is hard to zip and unzip. Other than that I love the bags.
3 de agosto de 2024
Opinião espontânea
Resposta da Nursonia
Dear Tanya,
Thank you so much for your thoughtful review! I’m delighted to hear that you love the bags and that you found reassurance about the timeframe. I appreciate your feedback regarding the zipper; I’m sorry to hear it’s been difficult to use. I’ll make sure to pass this information along to our team for future improvements.
If you have any other concerns or need assistance, please don’t hesitate to reach out. Your satisfaction is important to me!
Thank you again for your support!
My personalized bag
My personalized bag is roomy and gorgeous. Just as pictured online. I adore it!
2 de agosto de 2024
Opinião espontânea
Resposta da Nursonia
Hi Melinda,
Thank you so much for your wonderful review! I’m thrilled to hear that you adore your personalized bag and that it meets your expectations.
Your satisfaction means a lot to us, and we appreciate your support! 💖👜🙏
Resposta da Nursonia
Thank you so much for your wonderful review, Mary! 🌟
We're thrilled to hear that your purchase was exactly as pictured and of high quality. Your satisfaction is our top priority, and we're delighted that you're happy with your bag.
If you ever need assistance in the future or have any questions, feel free to reach out. Enjoy your new bag! 🛍️😊
I give 5 stars the service and the…
I give 5 stars the service and the handbag. The handbag is beautiful, and thank you for keeping me notified of my shipment and any delays.
27 de julho de 2024
Opinião espontânea
Resposta da Nursonia
Thank you so much for your kind words and 5-star review, Renee! 🌟
We're thrilled to hear that you love your handbag and that our service met your expectations. Keeping you informed every step of the way is important to us. If you ever need assistance in the future, don't hesitate to reach out. Enjoy your beautiful handbag! 😊👜
Can't get past the smell
When I received the nurse bag, I was overcome with the smell of it. The only way to describe the smell is to say that it smells like asbestos brake pads that have burnt up! I put it outside overnight and it still smells!
The price of the bag is too much in my opinion. If I was in a store, I would expect to pay about $25 for the bag
26 de julho de 2024
Opinião espontânea
Resposta da Nursonia
Dear Alicia,
We are truly sorry to hear about the issue you experienced with the scent of your nurse bag. 😢
One suggestion to help alleviate the scent is to leave the bag in a well-ventilated area for a few days. If the smell persists, please feel free to contact us at cs@nursonia.com, and our team will be more than happy to assist you further and explore potential solutions to address this concern.
Thank you for bringing this to our attention, and we look forward to assisting you with this issue!
Beautifull bag
I am very happy with my order, a personalized bag. I love it. Thank you for your time and your love for making 🥰😍
10 de julho de 2024
Opinião espontânea
Resposta da Nursonia
Hi Elyse,
We're thrilled to hear that you love your new bag and that you're happy with your order. It means the world to us!
We put a lot of love and care into creating our products, and knowing that it brings joy to our customers like you makes it all worthwhile. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you.
Thank you for your support and for taking the time to share your positive experience!💕🙏👜
Anxiety Releived
It took a little while for the purses to arrive and I was a little anxious, when I expressed that to Nursonia, someone answered and very caringly put my mind at ease. The person actually said "let me know" which is very rare in email messages with businesses.
2 de julho de 2024
Opinião espontânea
Resposta da Nursonia
Dear Charlene,
Thank you so much for taking the time to leave us a review!
We apologize for any anxiety caused by the slightly longer delivery time. We understand the anticipation of receiving your purses and we're glad to have been able to provide reassurance and put your mind at ease.🥰
At Nursonia, we truly value our customers and strive to provide exceptional customer service. We're delighted that you appreciated the personal touch in our email communication. It's important to us to make our customers feel heard and supported throughout their shopping experience.
Thank you once again for your support and kind words. We look forward to serving you again in the future!
Blessings,
I love my bag!
I love my bag!! I did think it would have more purple than pink but it's beautiful.
It does have a problem. The inside pocket zipper does not work properly.
2 de julho de 2024
Opinião espontânea
Resposta da Nursonia
Hi Becky,
Thank you so much for your fantastic review! We're thrilled to hear that you love your bag and find it beautiful. We aim to create stylish and high-quality bags that our customers will adore.🥰
We're sorry to hear about the issue regarding the color and the inside pocket zipper. Please reach out to our customer support team at cs@nursonia.com with your order details and a description of the problem. They will be more than happy to assist you and find a suitable solution.
Thank you again for your glowing review and for choosing our bag. Happy bagging!
Nurse bags
These are some beautiful bags. Excellent quality. The company was very informative about delivery information. And if you email them, they are quick to respond. Highly recommend this company.
2 de julho de 2024
Opinião espontânea
Resposta da Nursonia
Hi Vanessa,
Thank you so much for your amazing review!
We're thrilled to hear that you find our bags beautiful and of excellent quality. Your recommendation means the world to us!
We truly appreciate your support and trust in our company.
Thank you again for your kind words and for choosing our bags. We're grateful to have you as a valued customer. Enjoy your beautiful bag, and we look forward to serving you again in the future.
Happy bagging!
Probably shouldn’t even give 1 star
Probably shouldn’t even give 1 star. Ordered the large bag and wallet. Got the wallet first, it’s cute but not very big. Next came the bag. My name was misspelled. They never sent an email asking if it was correct or not, just printed it that way. Let them know, they didn’t ask if I would like another one or how the issue could be resolved. That’s a lot of money for something that I can’t use. So fair warning if you do order something make sure you type it out correctly because there’s no preview and they will not fix the issue.
1 de julho de 2024
Opinião espontânea
Resposta da Nursonia
Dear Becky,
We appreciate you taking the time to share your feedback with us, and we apologize for the issues you encountered with your order.
Firstly, we want to assure you that we always send a confirmation email after the order is placed. However, it's possible that the email may have ended up in your spam or junk folder. We apologize if there was any confusion or inconvenience caused by the email not being readily visible in your inbox.
Regarding the misspelling of your name, we understand how important it is to have your personalization accurate and to your liking. Our customer support team has reached out to you via email to further assist you in finding a suitable resolution to address the issue.
We genuinely value your satisfaction and want to make things right for you. We appreciate your feedback and will take it into consideration to improve our processes and prevent similar incidents from happening in the future.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Best regards,
Sandy
I ordered a large leather bad and…
I ordered a large leather bag and leather wallet. They arrived just as promised! Good quality and look just like they are advertised, I get tons of compliments and my friends wanting to know how to get one. Highly recommend
24 de junho de 2024
Opinião espontânea
Resposta da Nursonia
Dear Irene,
We're thrilled that you're receiving tons of compliments on your bag and wallet! 😍
It's always a joy to see our customers happy and satisfied. We appreciate your recommendation and are grateful that you're sharing the word with your friends.
If you or your friends ever need assistance or have any questions, please feel free to reach out. We're here to help and provide the best possible products and services.
Thank you for choosing Nursonia, and we wish you many more stylish and compliment-filled adventures!
Don’t buy this product
This was a highly anticipated product. I agonized over my selection. Once I made the selection and purchased the product, it took WEEKS to get to me. I received the product in a banged up box, it was NOTHING like the unboxing advertised on Instagram. When I opened the product, it looked nice on the outside. But something told me to smell the inside of the bag. The smell was so bad that I immediately became nauseated. It smelled just like cat urine.
Efforts to contact the company have been unsuccessful.
7 de junho de 2024
Opinião espontânea
Resposta da Nursonia
Dear Allison,
We sincerely apologize for the experience you had with our product and the difficulties you faced when trying to reach out to us.😢
Regarding the delivery time, please note that our bags are made-to-order, which means they require additional time for production and shipping. We understand that the wait can be frustrating, and we apologize for any inconvenience caused.
Regarding the condition of the box and the smell inside the bag, we deeply apologize for the disappointment caused. Our bags go through a thorough quality control process, and it's unfortunate that your bag did not meet our standards. We take such matters seriously and we would like to address this issue promptly.
We are committed to resolving this matter for you. Our staff has reached out to you via email to provide further support and find a suitable solution. We genuinely value your feedback and want to ensure your satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your patience. Thank you for bringing this to our attention, and we look forward to resolving this issue together. 🙏✨
The customer service is perfect
The customer service is perfect. The bag are beautiful and very well made. Very spacious. I loved the first one so much that I bought two more. I get sooo many compliments on my bag. This is definitely a must have
1 de junho de 2024
Opinião espontânea
Resposta da Nursonia
Dear Victoria,
Thank you so much for your amazing 5-star review! 🌟
We're overjoyed that you found our bags spacious and that you loved your first one so much that you ended up purchasing two more. That's truly a wonderful compliment!
It's fantastic to know that you're receiving numerous compliments on your bag. We believe that our bags are not only a fashion statement but also a must-have accessory that adds a touch of elegance to any outfit.
We appreciate your kind words and your support. Thank you again for choosing our bags, and we're honored to have you as a satisfied customer.
Enjoy your bags, and may they continue to bring you joy and garner compliments wherever you go! ✨😊👜
Warm regards,
Sandy
The bag is beautiful
The bag is beautiful. It appears to be very well made. The inside is spacious and convenient to get into. It came in a very timely manner.
8 de junho de 2024
Opinião espontânea
Resposta da Nursonia
Dear Beth,
Thank you so much for your wonderful review! We're thrilled to hear that you find our bag beautiful and well-made. 😊 We take great pride in crafting products that are not only aesthetically pleasing but also durable and of high quality.
We're also glad to hear that your order arrived in a timely manner. We understand the importance of prompt delivery and strive to provide efficient shipping to our valued customers.
Once again, thank you for your kind words and for choosing our bags. We truly appreciate your support. Enjoy your beautiful bag, and we hope it serves you well! 🌟🙏👜
Warm regards,
Sandy
I received exactly what I ordered
I received exactly what I ordered, in a timely matter. The ordering process was easy.
29 de maio de 2024
Opinião espontânea
Resposta da Nursonia
Dear Erica,
Thank you so much for leaving us a fantastic 5-star review on Trustpilot! We're thrilled to hear that you received exactly what you ordered in a timely manner. We strive to provide a seamless and efficient ordering process, and we're glad to know that it was easy for you.
Your satisfaction is our top priority, and it's wonderful to hear that we met your expectations. If you ever need any assistance in the future or have any questions, please don't hesitate to reach out. We're here to help!
Once again, thank you for your kind words and for choosing our bags. Happy travels with your new bag!
Warm regards,
Sandy
Super Cute, but is it worth it!
I couldn't wait to get my bags and planned on ordering more as gifts. I ordered the #medsurg "superpower" in large and #iculife "sinus" in med, and they are SO CUTE!!! I wish I had ordered both in large because the large is perfect for all my work stuff, including my laptop, but the medium is significantly smaller and more like a purse. I loved that I could customize the nurse to look like me and add my name. I'm glad I got both bags with the get-one-free promotion. Otherwise, I feel the bags would not be worth the hype or the price. I ordered the faux leather, not the top-grain leather, which may be the reason why I think the material looks and feels cheap. Here is why I will be hesitant to recommend Nuresonia to others.
1. the length of time from order to receipt. It basically took a month. I thought the bags were coming from New York. I received an email stating I would receive tracking info on a specified date. I didn’t, so I emailed customer service, which responded quickly and professionally. I was told the email I received was an inaccurate auto-generated email, and it takes 20-25 business days to ship. THAT’S ~ 5 WEEKS! The website says 5-7 days to produce and ship, then 7-12 days to be delivered. I was thinking 3 weeks max. It took 4 weeks, and when I got the tracking info, I saw it was coming from China. If the website reflected the timeframe given in the email, I wouldn't have purchased it.
2. the zipper/strap add-on options. What's the point? What a waste of money! I opted for the zipper because I didn’t want things to fall out if the bag tipped over. When looking at the pictures on the site, I didn't notice this, but the zipper is placed only in the center portion of the bag, meaning that there are large gaps on either side, guaranteeing that items will fall out if the bag tips over. Why have a zipper if it doesn't keep everything in? The strap is a flimsy piece of plastic that I wouldn't trust to support the weight of a full bag in which I have my laptop. The strap is literally a piece of junk, and the zipper is a waste of money. The accents on the bag are made from the same cheap material, making it look craft-like
3. the protective box add-on option for $10. I didn't opt for this, and I regret it. Looking at the pics, it's just a plain box with a dust cover bag and tissue paper. So I didn't get it. I didn't realize that meant the bags would be shipped in those thin mailer bags. Imagine the bumps and dings the bags suffered in travel, going through customs, and multiple handoffs. When I ran my hands over the dings and impressions, I realized that the bags were cardboard-like material, covered with a stretched screen print material. The places where the bags were crushed are permanently marred. The shipping insurance add-on makes sense now. With all that, I still really like the bags, and none of this would be a big deal if the price reflected what I actually received. Considering how expensive these bags can get without a promotion of some sort and after choosing the options and add-ons, it may not be worth the price.
21 de maio de 2024
Opinião espontânea
Resposta da Nursonia
Dear valued customer,
Thank you for taking the time to share your feedback and thoughts about your recent purchase of our bags! We appreciate your detailed review and want to address your concerns.
Firstly, we're thrilled to hear that you found our bags cute and loved the customization options. However, we apologize for any confusion regarding the shipping timeframe. We strive to provide accurate information, and we're sorry if there was a discrepancy between the estimated delivery time and the actual shipping duration.
Regarding the zipper and strap add-ons, we apologize for any disappointment caused. We appreciate your feedback about the zipper placement and the quality of the strap. We'll review these aspects to ensure a better customer experience moving forward.
We apologize for any damage that may have occurred during transit. If your bags arrived dented or damaged, please contact us via email at cs@nursonia.com. We're here to support you and address any issues you may have faced.
We take your comments seriously, and we'll take them into consideration as we continue to improve our products and offerings. Thank you so much for your support and we hope that, despite the mentioned concerns, you continue to enjoy your bags. 💕🙏✨
Warm regards,
Sandy
No zipper
The material is of very good quality. The design is great. However, this is my second bag and both times I ordered the bag with zipper as advertised and both times it came without zipper. I was disappointed.
20 de maio de 2024
Opinião espontânea
Resposta da Nursonia
Hi Meo,
Thank you for your feedback and for bringing this issue to our attention!
We apologize for the inconvenience and the mix-up with your bag orders. We offer two options for our bags: one with an unadjustable strap and no zipper, and the other with an adjustable strap and a zipper closure.
We take this matter seriously and want to make it right for you. Please reach out to our customer support team via email at cs@nursonia.com with your order information and pictures of the received bags. We will thoroughly investigate the issue and ensure that the correct bags are sent to you promptly. Your satisfaction is our priority, and we want to ensure that you receive the bag with the desired features.
Thank you for giving us the opportunity to make it right. We look forward to hearing from you and providing a satisfactory resolution!
Warm regards,
Sandy
The whole process was very easy and the…
The whole process was very easy and the product is exceptional. The quality The design I bought 2 of them buy one get one free. I love the bag I am still awaiting my other bag.
20 de maio de 2024
Opinião espontânea
Resposta da Nursonia
Dear Joseph,
Thank you so much for your amazing 5-star review! 😊 We're thrilled to hear that you had an easy and enjoyable shopping experience, and that you're loving the exceptional quality and design of our bags. Your satisfaction is our top priority!
Regarding your second bag, please note that sometimes, items from the same order may be shipped separately, especially during promotions like our buy one get one free offer. Rest assured, we're actively working on getting your other bag to you as soon as possible.
Thank you again for your kind words and for choosing our bags. We truly appreciate your support, and we can't wait for you to receive your second bag and enjoy it along with the first one!
Warm regards,
Sandy
I received my bag
I received my bag, the bag is superbly designed, and the quality is excellent.
The strap of the bag needs to be a bit stronger
14 de maio de 2024
Opinião espontânea
Resposta da Nursonia
Dear Ruthie,
Thank you so much for your fantastic 5-star review! 😊 We're thrilled to hear that you received your bag and that you appreciate the superb design and excellent quality. Your satisfaction is our top priority, and we're delighted that you're happy with your purchase.
We appreciate your feedback regarding the strap of the bag. We're always striving to improve our products, and your input is valuable to us. We'll definitely take your suggestion into consideration as we continue to enhance our bag designs and materials.
Thank you again for your kind words and support. We're grateful to have you as a satisfied customer. Wishing you many enjoyable moments with your new bag! 🛍️✨😃
Warm regards,
Sandy
I absolutely love my new nursing bag
I absolutely love my new nursing bag. It is made with quality materials and strong enough to hold all of my nursing gadgets necessary to do my job. I love the design and functionality of this bag. Thank you
25 de março de 2024
Opinião espontânea
Resposta da Nursonia
Dear Janet,
Thank you so much for your glowing 5-star review! 🌟
We're thrilled to hear that you absolutely love your new nursing bag and that it meets all your needs as a healthcare professional. It's wonderful to know that the design and functionality of the bag have exceeded your expectations!
Your satisfaction means the world to us, and we're grateful for your support. If you ever need anything else or have any further feedback, please don't hesitate to reach out.
Thank you for choosing our brand, and we wish you continued success in your nursing career! 🩺💕👜
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