Nutreecosmetics Opiniões 177

Resposta da Nutreecosmetics

14/01/2024

Dear Lily,

Thank you sincerely for taking the time to review our products! Your feedback is invaluable to us, and we truly appreciate your insights.

As a gesture of our gratitude, we'd like to offer you a special discount code for your next purchase: GC5G4XGLL. Your continued support means the world to us, and we look forward to the opportunity to serve you again.

Resposta da Nutreecosmetics

Actualizada a 14/01/2024

Dear Douglas,
We sincerely apologize for the inconvenience and disappointment you experienced. Your feedback is important to us, and we are committed to addressing your concerns and improving our services. We have already shared a complimentary discount to increase your satisfaction with our service.

Please feel free to share any additional comments you may have. We value your input and hope to have the opportunity to restore your trust in the future.

Thank you for bringing this to our attention.

Resposta da Nutreecosmetics

10/12/2023

Dear customer,
Thank you for reaching out, and we apologize for any inconvenience you've experienced. Your order is currently at the border and was shipped on time. Our standard shipping timeframe is 7 to 20 days from the date of shipment, including DHL. External factors like customs may affect delivery times. We appreciate your patience and are actively monitoring the situation to ensure your package arrives soon. If you have further concerns, feel free to reach out. Thank you for your understanding.

Resposta da Nutreecosmetics

Actualizada a 9/12/2023

Thank you so much for your kind review!

We're delighted to have met your expectations and are dedicated to upholding this high standard while striving to enhance our services for your benefit.

Should you have any more questions, require further assistance, or wish to share additional feedback, please reach out to us.

Your satisfaction is our priority, and we're here to ensure your experience remains exceptional.
Thank you for choosing us—we deeply appreciate your trust and eagerly anticipate serving you with the same commitment in the future. Best regards, CS

Resposta da Nutreecosmetics

16/11/2023

Dear Jennifer, Thank you for acknowledging our efforts in providing excellent customer care! We take great pride in ensuring that each interaction is met with the highest level of attention and support.

Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. We're committed to maintaining this standard and continually improving our services to better assist you.

Should you have any more questions, need further assistance, or wish to share additional feedback, please don't hesitate to reach out. We're here to extend our support and ensure your experience remains exceptional.

Thank you once again for choosing us. We truly value your trust and look forward to serving you with the same dedication in the future.

Best regards,
CS

Resposta da Nutreecosmetics

14/11/2023

Dear Tannolla,

We hope this message finds you well. We wanted to update you on the status of your recent sample order.

Our service team discovered, that due to logistics and fulfillment methods, your sample has been dispatched using our basic shipping option. This method typically requires a bit more time for delivery, averaging around 5 to 9 additional days for your package to arrive at its destination.

We sincerely apologize for any inconvenience this may cause. To help track your shipment and stay updated on its progress, please find the tracking link provided here: http://track.shiptracker.io/9374811015300525152451

This link will enable you to monitor your order's journey until it reaches you.

We truly appreciate your patience and understanding regarding this matter. Should you have any questions or need further assistance, please don't hesitate to reach out to our customer service team. We are committed to ensuring your satisfaction and will do our utmost to assist you throughout this process.

Resposta da Nutreecosmetics

13/11/2023

Dear Yandra,

Thank you so much for your glowing review! We're thrilled to hear that you are satisfied with the quality of our product. It's wonderful to know that you are fully satisfied with our helpful haircare items.

Your recommendation means a lot to us, and we truly appreciate you spreading the word about our products.

Wishing you all the best, and thank you for your support! If you ever need anything in the future, feel free to reach out.

Resposta da Nutreecosmetics

6/11/2023

Thank you for your kind review!

Resposta da Nutreecosmetics

6/11/2023

Thank you for your kind words and your continued support! We're thrilled to hear that you've been satisfied with our products and services. If you ever have any more feedback or need assistance, please don't hesitate to reach out. We appreciate your loyalty!

Resposta da Nutreecosmetics

4/11/2023

Thank you for your kind review!

Resposta da Nutreecosmetics

Actualizada a 9/12/2023

Thank you for recognizing our efforts in delivering excellent customer care!
We take great pride in ensuring every interaction receives the utmost attention and support.

Your satisfaction is our top priority, and we're thrilled to have met your expectations. We're dedicated to maintaining this standard and continuously improving our services to better assist you.

Should you have more questions, need further assistance, or wish to share additional feedback, please don't hesitate to reach out. We're here to provide ongoing support and ensure your experience remains exceptional. Thank you once again for choosing us.

Your trust is highly valued, and we eagerly anticipate serving you with the same dedication in the future.
Best regards, CS

Resposta da Nutreecosmetics

26/10/2023

Dear Leo,
Thank you for your wonderful feedback!

We're delighted to hear that you had an excellent experience with our store. We take pride in offering a wide selection of high-quality hair care products, and it's great to know that you are satisfied with your purchase and the prompt delivery.

If you ever need assistance in the future or have any questions about our products, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future.

Best regards,
customer support team

Resposta da Nutreecosmetics

21/10/2023

Dear Teresa,

Thank you for sharing your honest feedback about the product!

For optimal outcomes, we recommend scheduling the bleaching or highlighting procedure either four weeks before or four weeks after using our product. It is essential to avoid performing these procedures simultaneously, as doing so may lead to hair damage and breakage.

I also want to provide you with an additional recommendation: I suggest using the bottox treatment before coloring your hair. Bottox may lighten the hair tone by 1 level. On the day of the procedure, you have a couple of options. You can dye the hair roots first and then leave a 2-inch gap from the roots to apply the bottox treatment. Alternatively, you can choose to color the entire hair canvas using an ammonia-free dye.

You can still engage in other hair care activities on the same day as our treatment. Feel free to indulge in hair toning, coloring, or retouching using non-ammonia hair color. Our product is compatible with these processes, and you can wash or style your hair after the treatment without any concerns. I could kindly recommend you re-do the product application with the provided tips, hope you would enjoy the results for the next application!

Resposta da Nutreecosmetics

18/10/2023

Hello dear customer, we apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.

We will create a replacement order after additional photo clarification. Kind regards, CS

Resposta da Nutreecosmetics

4/10/2023

Thank you for your feedback!

Resposta da Nutreecosmetics

2/10/2023

We greatly appreciate your positive feedback! We can't wait to welcome you back for another exceptional experience. We're thrilled to have met your expectations. Your satisfaction is our top priority. Looking forward to serving you again soon!

Resposta da Nutreecosmetics

13/09/2023

Dear Customer,

We're glad to hear your order arrived quickly and that you were happy with the products. We apologize for any inconvenience caused by the unavailable item. If you need further assistance or have any future orders, please feel free to contact us.

Resposta da Nutreecosmetics

9/12/2023

Dear VVet, We're truly sorry to hear about your disappointing experience with our product. Your feedback regarding its performance and the discomfort caused by the fumes is genuinely concerning.

We apologize for the inconvenience and frustration this has caused. Your thorough approach to following the instructions, along with the additional tips from customer videos, highlights the effort you invested in using our product.


To address this matter, we have already sent you an application guide to the linked email address.

It's crucial to ensure adequate room ventilation. Please make sure the space you're using is well-ventilated by opening windows and doors to let fresh air circulate. This helps prevent inhaling any fumes during application. Additionally, we want to emphasize that this product is not suitable for individuals under 18 years old.

We appreciate your understanding and the chance to make things right. Your satisfaction means a lot to us, and we hope to regain your trust in the future.

Resposta da Nutreecosmetics

12/08/2023

Nous sommes ravis que nos produits aient pu améliorer l'hydratation de vos cheveux. Votre satisfaction est notre priorité et nous sommes reconnaissants d'avoir pu jouer un rôle positif dans vos soins capillaires. N'hésitez pas à nous contacter pour toute question ou besoin supplémentaire.

Merci pour votre confiance en Nutree.

Resposta da Nutreecosmetics

5/08/2023

Dear Pinkii,

Thank you so much for your order! We truly appreciate your decision to choose our products, and we are thrilled to have the opportunity to serve you.

Rest assured that we are committed to providing you with the best possible experience. Your satisfaction is our top priority, and we will do everything in our power to ensure that you receive a seamless and enjoyable shopping experience.

If you have any questions or need assistance with anything related to your order, please don't hesitate to reach out to our dedicated customer support team. We are here to help and make sure you are completely satisfied with your purchase.

Once again, thank you for placing your trust in us. We look forward to delivering your order promptly and exceeding your expectations.