Nutrition Faktory Opiniões 

238
TrustScore: 3 em 5

3,1

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Ordered monster berry lime Ryze pre workout and received strawberry mango! But don’t want to wait another week or have the hassle of the return process! Ugh! First time customer too!

A empresa respondeu

Classificada 1 em 5 estrelas

This place has HORRIBLE customer service!!! I ordered a product was sent to the wrong address so they shipped it back to them and they were gonna ship it back like 4 weeks later!!! Took me forever to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I can’t live without my “SuperStuff” better known as Motiv8 Burn. When that afternoon lag and hangrys come a knockin, Motiv8Burn does the blocking of those obnoxious hunger pangs. The many flavors are... Ver mais

Classificada 5 em 5 estrelas

The preworkout I wanted was sold out in the flavor I wanted so I had to find a different source for it found Nutrition Faktory over a google search and they had it in stock and it was also well priced... Ver mais

Informações sobre a empresa

  1. Serviço de fitness e nutrição
  2. Farmácia

Escrito pela empresa

Nutrition Faktory was created with ONE GOAL in mind, give our customers the absolute best experience they've ever had at a nutrition store!!! We have the best selection for Protein, Preworkout and Vitamins. Check out our selection of great Supplements!


Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

238 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

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3,1

Todas as opiniões

(238)

4 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Ordered monster berry lime Ryze pre…

Ordered monster berry lime Ryze pre workout and received strawberry mango! But don’t want to wait another week or have the hassle of the return process! Ugh! First time customer too!

17 de julho de 2026
Opinião espontânea
logótipo da Nutrition Faktory

Resposta da Nutrition Faktory

Sorry for any confusion here Eric. You ordered the Strawberry Mango so we shipped the Strawberry Mango and as our customer service manager told you we were more than happy to ship you the Monster Berry and a return label for the Strawberry Mango if you wanted to swap them out. We do our best to ship customer the items they order but we are also always willing to help a customer even if they make a mistake :)

Classificada 1 em 5 estrelas

This place has HORRIBLE customer…

This place has HORRIBLE customer service!!! I ordered a product was sent to the wrong address so they shipped it back to them and they were gonna ship it back like 4 weeks later!!! Took me forever to get to customer service. Even when the package was on the way back to them they could of sent me the product but they didn’t! So I called cancelled my ordrer and they tell me they can’t refund me until the product is delivered to them!!! So I found the product on another site and got a way better deal!! Please do not shop with this company they do not care about thier customers! I will never order from them again!!

21 de julho de 2026
Opinião espontânea
logótipo da Nutrition Faktory

Resposta da Nutrition Faktory

Sorry for any inconvenience here Ruben. You provided us with the wrong shipping address, we paid to ship to that address, delivery was attempted to that address, and now your order shows it is being returned to us but it is still en route. Our customer service agent explained that once the item is actually returned to us we would process a refund. This is pretty standard in retail but again I apologize for any inconvenience here.

Classificada 5 em 5 estrelas

Dont listen to the negative reviews Nutrition Faktory is awesome!

The preworkout I wanted was sold out in the flavor I wanted so I had to find a different source for it found Nutrition Faktory over a google search and they had it in stock and it was also well priced. Than went to Trustpilot to check the reviews as I never heard of this company before. Some of these reviews made me reconsider my purchase honestly. I bought it anyway! They shipped SUPER QUICK and it arrived today ZERO issues would definitely buy again from this store. No clue whats up with all these negative reviews. Give them a try and see for yourself can 100% recommend Nutrition Faktory.

28 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Ich habe eine Rechnung ohne Produkt…

Ich habe eine Rechnung ohne Produkt bekommen und bin davon ausgegangen das ich erst die Rechnung bezahlen muss bevor ich das produkt bekomme. Bis jetzt trotz mehrmals Email keine Antwort Kein Produkt nur die Bezahlte Rechnung und gestohlenes Geld. Dies ist eine Betrüger Firma passt auf Leute!💁‍♂️

2 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I wish zero stars could be possible

I wish zero stars could be possible , they never send my package and blame ups for their poor service . It took me three days to be able to get an answer and completely refuse to give me my money back . Don’t do business with them , Amazon or other only market will cause less stress and problems . Zero starts. I’m pretty sure even with this review I’m not gonna get an answer still .

9 de outubro de 2024
Opinião espontânea
logótipo da Nutrition Faktory

Resposta da Nutrition Faktory

Thanks for sharing your experience Edward. I just reviewed your order and it appears you ordered on Sunday, October 13th, your order was packed the first business day on Monday, October 14th, and due to the 14th being a holiday (Columbus Day), your order was picked up on Tuesday, October 15th (yesterday). It appears your shipment tracking hadn't updated as of today at 1:41PM (which isn't uncommon after a holiday pick-up) when you first reached out to us via text and our Senior Product Specialist replied 35 minutes later letting you know he'd contact UPS for an update. We have no other record of you attempting to contact us prior to today and your shipment is en route with an estimated delivery day of Saturday, October 19th, so I'm not sure where the disconnect is here since 3-5 business days is normal shipping time from Tennessee to Idaho. In the future feel free to email me directly at Mike@NutritionFaktory.com (I'm the owner), and I'll do my best to get back to you faster than Josh did but we always ship out orders the same business day they're placed and we'll continue to give the best discounts in the industry so we can save you more money than the suppliers you mentioned above :)

Classificada 1 em 5 estrelas

Customer service is very slow

Customer service is very slow. After never receiving my order I had to reach out to them 3 times and finally get my refund started. I would Never do business again. It’s April 11th still waiting for my refund.

25 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

New to Nutrition Faktory after I moved…

New to Nutrition Faktory after I moved to Middle TN and truly blown away by the service and most importantly the pricing. They have THE most competitive pricing on all my favorite protein and pre-workout. The selection is great as I have lactose sensitivity so I have been moving frequently between manufacturers - which I can do with ease given their wide selection.

Also they deliver QUICKLY - if you're local, they drive directly to your home in a Nutrition Faktory-wrapped vehicle. Recently ordered on a Sunday and received my order Monday morning, hand delivered. Literally do not know where else you can get that level of support/service.

Shop here, you won't be disappointed.

27 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

nie wieder!

Ich würde dort nie wieder bestellen.
Mit meiner Bestellung gab es Probleme und ich habe mich vom Kundenservice, sowohl per Mail als auch am Telefon, extrem unfreundlich und „von oben herab“ behandelt gefühlt.
Die Produkte sind Massenware, die es bei sehr vielen anderen Onlineshops zu kaufen gibt. In Zukunft werde ich nur in anderen Onlineshops bestellen und nie wieder hier. Es war der Horror!

13 de julho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

EXCEPTIONALLY Bad Customer Service Ever

Preface:
I never leave bad reviews but this experience warranted one. EXCEPTIONALLY BAD SERVICE
Issue:
Destroyed shipping box, containers of the products were crushed and seals were broken on the products including the protein powder.
Response from customer service:
The products left our facility sealed so they are fine, pop the dents out.
My response:
I am never going to give you a second chance if that is ever your reply, I sent all the pictures asked of me and that was the reply. The proof was evident. I have never been treated this way by any company before, no matter how cheap they were. Terrible place to buy products, how absurd it is to say something going in your body is fine to have its seal broken on arrival, with oh by the way, actual openings on the shipping box, yes very sanitary lol, not to mention I couldn't reclose the containers all the way "Popping the dents out". Ill be going to the BBB and health department for small businesses as well.

13 de julho de 2023
Opinião espontânea
logótipo da Nutrition Faktory

Resposta da Nutrition Faktory

Our goal is to give our customers the best experience they've ever had at a Nutrition Store so I'm sorry that didn't happen here Francisco. Looking at your conversation with our product specialist it appears you contacted us at 9:21AM today, we replied at 9:22AM, and you guys chatted back and forth until 9:35AM and then you sent in pictures of the damaged items. Looking at the pictures that were sent, the products are still sealed but dented so our specialist offered the fastest solution that would allow you to start using your items immediately by offering you a discount if you chose to keep the items. You declined and our specialist replied 5 minutes later with an offer to send replacements if you were uncomfortable using the products as they were received. You never replied to the offer for replacements but instead chose to leave this review. I'm sorry you feel that this equates to bad customer service but we always do our best to provide the best solution with the set of circumstances provided but we understand that there is always room for improvement. Have a fantastic rest of your day and thank you for sharing your experience so we can continue to get better.

Sincerely,

Michael Bires
Nutrition Faktory Found/CEO
Mike@NutritionFaktory.com

Classificada 1 em 5 estrelas

Not good! I ordered 2 boxes of our favorite…

I ordered 2 boxes of our favorite protein bars. They were NOT good. Weird texture and flavor. Either melted and cooled too many times or just bad batch. Reported the problem and did not get satisfactory response or I would not have given a bad review. Not ordering anything from them again unfortunately.

18 de maio de 2023
logótipo da Nutrition Faktory

Resposta da Nutrition Faktory

Our goal is to give customers the best experience they've ever had shopping at a nutrition store so I'm so sorry this didn't happen for you Brenda! I reviewed your initial email to us and it looks like you were concerned with the consistency of the Outright bars you purchased and our product specialist replied immediately with some tip that he received directly from the owner of Outright on how to soften the bars since Outright bars consistency does vary due to the ingredient profile. You replied telling us that you did not want Outright Bars from Nutrition Faktory any longer and that you were shopping somewhere else which took away our "next step" of sending a replacement. Again, I hate that your experience wasn't amazing as we pride ourselves on great service so don't hesitate to reach out if you change your mind and we can send you replacements. Thanks and have a fantastic evening!

Classificada 5 em 5 estrelas

REAL CARBS Blueberry Cobbler

They are very good i definitely trust them. I ordered from 5% Nutrition and no problem the item arrived promptly and will be ordering from them from now on. If you don't see a product they will get it for you now that is excellent service. 💯🙌👍

20 de abril de 2023
Opinião espontânea

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