Nuvio Recovery Opiniões 301

Resposta da Nuvio Recovery

4/06/2026

Hi Brook,

Thank you for sharing your feedback. We’re sorry to hear that the shipping time and the design of the cap did not meet your expectations.

We understand that the cap’s fit can be different for each customer, and we appreciate your honest comments, which we do take on board.

We’re glad to hear you’ve given it a chance though, and we hope you’ll begin to see positive results with consistent use over time!

Best,

Nuvio

Resposta da Nuvio Recovery

4/06/2026

Hi there,

We’re sorry to hear about your experience and understand your frustration. We never want any customer to feel unheard or unsupported when seeking assistance with a product concern.

Our team’s intention in offering troubleshooting assistance is to help identify and resolve issues as quickly as possible, but we understand that this may not have aligned with what you were looking for. We would still appreciate the opportunity to review your case and better understand what happened.

Please reach out to us directly with your order details so we can investigate this further and work toward a resolution.

Best,

Nuvio

Resposta da Nuvio Recovery

4/06/2026

Hi Veronne,

Thank you for taking the time to share your experience! We're so pleased to hear that Charlie was able to assist you with the overheating plug issue and quickly arranged a replacement.

Thank you for choosing Nuvio, and we hope you continue to enjoy the red light mat!

Resposta da Nuvio Recovery

4/06/2026

Hi Jake,

Thank you so much for your kind review! We're delighted to hear that Ossy was able to assist you and help resolve the promotion issue.

It's also great to hear that you're enjoying the mat and mask - Thank you again for choosing Nuvio!

Resposta da Nuvio Recovery

20/05/2026

Hi Stuart,

Thank you for sharing your honest feedback. We’re very sorry to hear about the issues you experienced with the chiller unit, and we understand how frustrating multiple component failures must have been.

At the same time, we’re very pleased to hear that Ossy provided you with excellent support throughout the process!

We truly appreciate your patience, and we hope your replacement unit provides the reliable experience expected.

Best,

Nuvio

Resposta da Nuvio Recovery

20/05/2026

Hi Rose,

Thank you so much for your wonderful feedback! We’re thrilled to hear you noticed visible results so quickly and that you’re enjoying your red light therapy mask experience.

It also means a lot to hear such kind words about our customer service team - providing attentive support and a great customer experience is always a top priority for us. We truly appreciate your recommendation and support, and we’re so glad you decided to give us a try!

Best,

Nuvio

Resposta da Nuvio Recovery

20/05/2026

Hi there,

We’re sorry to hear that your experience left you feeling frustrated. That is certainly not the experience we want for our customers. We understand how important timely communication is, especially when it comes to exchanges and refunds.

We’d appreciate the opportunity to review your case further and see what may have happened here. If you're open to it, please reach out to us directly with your order details so our team can look into this and assist you further.

Best,

Nuvio

Resposta da Nuvio Recovery

20/05/2026

Hi there,

Thank you for sharing your experience and for your patience throughout the process. We’re glad Charlie was able to assist you with your equipment issue and follow through to help get the replacement pump arranged for you.

We also appreciate your honest feedback regarding the virtual assistant experience, as this helps us continue improving our support process. We hope everything works perfectly with the new part and that you’ll be back to plunging very soon!

Best,

Nuvio

Resposta da Nuvio Recovery

20/05/2026

Hi Mayra,

Thank you so much for sharing your experience - We’re thrilled to hear the mat has become a valuable part of your recovery and meditation routine!

It means a great deal to know you’re finding it both comfortable and easy to use, especially compared to previous RLT products you’ve tried. Thank you again for your kind recommendation and support!

Best,

Nuvio