Order placed 14/01/26. Nothing has arrived but the website says despatched. Queried daily through the customer service email and not had one response. Not even a courtesy email saying they are looking... Ver mais
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Leia as opiniões dos outros
Used this company for nearly 3 years. Purchased some pods on the 9th Jan, not received anything and tried to contact 3 times with no response on Monday and Tuesday, using the contact section on the w... Ver mais
used nzo products for about a year now find that the products are good, but website is bad.... normally checkout doesn't load, seems to load only when you play around with basket a few times. The yoti... Ver mais
A empresa respondeu
Since my usual vape store not selling the NZO pods anymore I came back to the usual website to order my pods, I just have to say they have improved there service so much since I last ordered which was... Ver mais
Informações sobre a empresa
Escrito pela empresa
The pocket-friendly device to take with you on the go. Making the transition to vaping and quitting smoking traditional cigarettes for good can be a daunting prospect. With so much information out there and different vape devices to choose from, it can be a difficult world to navigate, even for the most dedicated among us!
Informações de contacto
Elizabeth House, Victoria Street, M11 2NX, Manchester, Reino Unido
- 03332427593
- info@nzovape.com
- nzovape.com
2,9
Aceitável
619 opiniões
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A very good service
19 de junho de 2022
Resposta da nzo vape
Thank you so much for your glowing feedback. We pride ourselves on our service and products and it means the world to our entire team when we receive feedback as good as this.
We look forward to serving you again soon.
Ashleigh
nzo Vape
The pods were leaking
The pods were leaking. The pods did not last as usual as a result.
i am very disappointed.
19 de junho de 2022
Resposta da nzo vape
Thank you for taking the time to leave us a review. I know we have spoken about this today and I hope I have been able to resolve the issue for you.
Ashleigh
great thanks
17 de junho de 2022
Resposta da nzo vape
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
We look forward to serving you again soon.
Ashleigh
nzo Vape
Resposta da nzo vape
We are thrilled you have taken the time to leave us a glowing review! Thank you for sharing your positive experience. It means the world to us and to our entire team! We look forward to serving you again soon!
Ashleigh
nzo Vape
Easy to use will buy again
12 de junho de 2022
Resposta da nzo vape
Thank you so much for your excellent feedback. We strive to provide excellent products and service and we are thrilled to have hit the mark for you.
We look forward to serving you again soon.
Ashleigh
nzo Vape
Paid for 2-4 day delivery
Paid for 2-4 day delivery. Still hasn’t come 7 days later??
11 de junho de 2022
Resposta da nzo vape
Thank you for taking the time to leave us a review. I am sorry the delivery felt so long. Orders placed during the Jubilee Bank holiday weekend were shipped the next available working day and due to a Royal Mail backlog there were a few small delays to deliveries. I can see your order arrived within 5 working days of shipping.
Ashleigh
nzo Vape
Resposta da nzo vape
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
We look forward to serving you again soon.
Ashleigh
nzo Vape
Great service and customer service
3 de junho de 2022
Resposta da nzo vape
Hello
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Ashleigh
Nzo Vape
Sometime can not log in on the web…
Sometime can not log in on the web site.......
Also the age estimate system not working on smartphone.
23 de maio de 2022
Resposta da nzo vape
Thank you for taking the time to leave us a review. I am sorry to hear you had some issues with the age verification software. We are in the process of adding additional options to verify your age so please keep an eye out for these.
Ashleigh
nzo Vape
Great flavour and always fast delivery.
20 de maio de 2022
Resposta da nzo vape
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
We look forward to serving you again soon.
Ashleigh
nzo Vape
Resposta da nzo vape
We are thrilled you have taken the time to leave us a glowing review! Thank you for sharing your positive experience. It means the world to us and to our entire team! We look forward to serving you again soon!
Ashleigh
nzo Vape
Great
Delivery is always super quick, the vapes are great quality, I especially love the grape one. It’s my favourite out of the ones I’ve tried.
18 de maio de 2022
Resposta da nzo vape
Thank you so much for your excellent feedback. We strive to provide excellent products and service and we are thrilled to have hit the mark for you.
We look forward to serving you again soon.
Ashleigh
nzo Vape
Love the flavours and quick delivery
17 de maio de 2022
Resposta da nzo vape
Thank you so much for taking the time to leave us such wonderful feedback. Our staff work really hard to provide excellent customer service and a review like this means the world to our entire team.
Ashleigh
nzo Vape
Not had a cig for a week and a half…
Not had a cig for a week and a half after using the disposable pods so definitely helping me
16 de maio de 2022
Resposta da nzo vape
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Ashleigh
nzo Vape
Very fast delivery.
12 de maio de 2022
Resposta da nzo vape
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.
We Look forward to serving you again soon.
Ashleigh
nzo Vape
Easy to order
Easy to order, fast dispatch, queries answered quickly, what's not to like?
10 de maio de 2022
Resposta da nzo vape
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
nzo Vape
Lost delivery
Lost delivery - not dealt with well at all. Poor communication, all responsibility left with me to chase up
9 de maio de 2022
Resposta da nzo vape
Hi Sarah
I am sorry you are disappointed in the service you received. When Royal Mail lost your order we worked with you to find a solution. We have replied to every email but as I explained this morning I am not sure you have been receiving all of the correspondence.
Unfortunately we are unable to refund the full order value as per your most recent request as the order was reshipped as soon as we knew there was an issue and has been received successfully by yourself. You can if you wish return the items unused in their original packaging so we can provide you with a refund as per our Return Policy which is available on our website. Please let me know if you think there is anything more we can or could do to improve our service.
Ashleigh
Really great vape
Really great vape
Much better value than the dispoables and good to know they are designed and manufactured in UK. Draw is good and toke is nice that you get used to after a while. Probs best flavour I enjoy so far is the Mango Ice. Cheers
8 de maio de 2022
Opinião espontânea
Resposta da nzo vape
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
We look forward to serving you again soon.
Ashleigh
nzo Vape
Love the design of the pod and ease of…
Love the design of the pod and ease of use. Some flavours are better then others for lasting, And sometimes I find it hard to draw on with certain flavours. Over all I am happy with my device and will continue to purchase cartridges.
7 de maio de 2022
Resposta da nzo vape
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
nzo Vape
Nzo are brilliant loads of flavours and…
Nzo are brilliant loads of flavours and fast delivery
4 de maio de 2022
Opinião espontânea
Resposta da nzo vape
We are thrilled that you are happy with our all round service. Thank you for the 5 star review.
Ashleigh
nzo Vape
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