I sent a note to customer care thinking that this would be like most companies, expecting no response. I received an email back from Marielle within a few hours responding to my questions. It was very... Ver mais
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Leia as opiniões dos outros
The service was outstanding and very helpful. However after reading many positives regarding the actual product, we found it didn’t really make any difference whatsoever to our hot tub nor for oursel... Ver mais
Great Product. Reduces the use of Chlorine dramatically. And most important: keeps your spa clean! Not only the water, but also the pumps, piping and jets. Use it from the beginning, almost 2 years... Ver mais
A empresa respondeu
I sent an email asking for guidance and to purchase products for a repair over 2 weeks ago. Extremely disappointed that no response received. Not the sort of customer service you would expect
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
O-Care is considered to be the best solution for a natural hot tub experience. O-Care addresses the consumer frustration when it comes to maintaining water with too many chemicals. O-Care will make the hot tub experience more natural and better. The O-Care system will increase the hot tub experience making it problem free and easy."
Informações de contacto
Het Sterrenbeeld 23, 5215 MK, 's-Hertogenbosch, Holanda
- info@o-care.com
- o-care.com
4,2
Bom
38 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Fantastic customer care experience
Although I have not tried the o-care products yet, as I am waiting to refill the hot tub, the communications and experience in general has been excellent. Personalised and very thorough, detailed answers to all my queries via email. Excellent 👌
23 de setembro de 2022
Resposta da O-Care
Thank you for your kind words.
We're so glad to hear that you've had a positive experience communicating with us thus far and we appreciate your patience as you refill your hot tub.
Our team is passionate about providing the best possible customer care and we're happy to know that we've been able to deliver that for you.
We hope you'll enjoy trying our products once your hot tub is up and running again!
Resposta da O-Care
Thank you for your kind words, Jeffrey. We're so glad you find our Spa Care products easy to use and that they are a great supplement for decreasing chlorine!
We appreciate your business and hope you'll continue to choose O-Care products for all of your hot tub care needs.
Resposta da O-Care
Hey Charles,
Thank you for your review of O-Care Spa Care. We're glad to hear that you are happy with the product. We wish we have been serving you for 10 years as well! We appreciate your business and hope that you will continue using our products in the future.
O care
Used o care for a while along with bromine and makes a big difference, not only keeping the tub clean without the need for anything else.
I did stop for a while to see if it was any different and noticed the tub needed more maintained without it. Great price when you take into consideration other products you would need to purchase without it.
16 de setembro de 2022
Resposta da O-Care
Thank you for your review, Greg!
We're so happy to hear that you've found our O-Care Spa Care system to be an effective and affordable way to keep your tub clean and free of bacteria. We appreciate your business and look forward to serving you in the future.
Tub care ( the hot tub super centre)…
Tub care ( the hot tub super centre) are not upholding the warranty
6 de setembro de 2022
Resposta da O-Care
Hello Adam,
The warranty like you mentioned is something which is offered through Hot Tub Super Centre in Scotland and not linked to O-Care.
I do believe you still have the warranty but it is a shame that you are reviewing our product for a warranty by a third party.
I looked on their website and from what I understand they are continuing the warranty program when signed up to their O-Care Program.
Please review for yourself to verify https://www.tubcare.co.uk/hts
You can also email to support@tubcare.co.uk if you have any further questions.
I hope this solves your problem and if so could I ask you to change your review, good or bad, as long as it is about our product.
Thank you for your effort
Have a great day!
I've had a hot tub for over 27 years
I've had a hot tub for over 27 years, and since using O-Care my water has never been so clean. Sparkling clean, comfortable and smells fresh. The water has now been in for 15 weeks, and is as clean as the day it was filled. Wish I'd discovered it years ago. Pricey but worth every penny, and using very little chlorine. It's a no brainer.
10 de setembro de 2022
Resposta da O-Care
Thank you for choosing O-Care Spa Care, and for taking the time to write such a positive review. We're so glad that you're happy with the results, and that you're using less chlorine! Thank you for recommending us, we appreciate it.
Quality product from a quality company
Quality product from a quality company. Placed my order via email, prompt response confirming my order and fast delivery. Thank you.
10 de setembro de 2022
Resposta da O-Care
Thank you for your review, Liam! We're glad to hear you're happy with the quality of our product and that you had a positive experience placing your order and receiving it. We appreciate your business and hope to serve you again in the future.
Having used O-Care for several years
Having used O-Care for several years, was disappointed recently when the local supplier decided not to stock the product any more. However, I managed to contact O-Care in The Netherlands and they offered a great deal on supply and delivery. This was great news for the product is so easy to use and keep the spa in perfect condition.
3 de agosto de 2022
Resposta da O-Care
Thank you for your loyalty to our O-Care Spa Care products Vaughan, and for reaching out to us directly. We're so happy to hear that you've been pleased with the performance of our products over the years, and we're grateful that you were able to find a solution that works well for you.
We appreciate your business and hope that you'll continue to choose O-Care Spa Care products for all of your spa maintenance needs. Thank you again for choosing us!
Great product
Great product! Used to be a nightmare keeping chemicals balanced. This keeps everything spot on with no messing about, just add chlorine or bromine. Water stays clear, smells nice & feels soft 😀.
2 de julho de 2022
Resposta da O-Care
Thank you for your kind words, Dan! We're so happy to hear that you're enjoying your O-Care Spa Care system. It's been our mission to make pool care easier and more efficient for everyone, and it sounds like we've succeeded! Thank you for choosing us and we hope you'll continue to enjoy your spa for years to come.
O-care and Sensitive Skin
We got a Hot-Tub just over a year ago, which I initially loved, but due to having very sensitive skin I was using it less and less as using chlorine was causing me to have itchy skin so I basically used it less and less and then not at all. My wife continues to use it almost everyday without a problem so it was definitely my issue. Someone told me about O'Care and I started to use it approx 2 months ago and what a difference. No Itchiness to the skin, no chlorine smell and coming out with a silky skin that feels moisturised.
9 de setembro de 2022
Resposta da O-Care
Thank you for choosing to use O-Care, Colin. I'm glad to hear that our products have been able to help you overcome your skin sensitivity and that you're now enjoying your hot tub again! We appreciate your business and hope you'll continue to choose us for your spa care needs.
Fantastic product and simple to use…
Fantastic product and simple to use which has transformed the ease of water chemistry and quality for all our customers. Cannot recommend it enough!
9 de setembro de 2022
Resposta da O-Care
Thank you for choosing our O-Care Spa Care product, Welsh Hot Tubs. We're glad to hear that it has simplified water chemistry and improved the quality of your customers' spa experiences. Thank you for recommending it!
O-CARE is an amazing product
O-CARE is an amazing product, making your spa water care hassle free.
O-CARE is run by a fantastic team of people, with outstanding after sales and technical guidance.
19 de agosto de 2022
Opinião espontânea
Resposta da O-Care
Thank you for choosing O-Care Bethany, and for taking the time to write such a positive review. We're thrilled to hear that you're enjoying our product and that our team has been able to meet your needs after sale. We appreciate your business and look forward to serving you in the future.
Great product and I love the…
Great product and I love the subscription program and app!
11 de agosto de 2022
Opinião espontânea
Resposta da O-Care
Hi Carolyn,
Thanks for your great review of our O-Care product. I'm glad you love the subscription program and app! We're constantly trying to make our products and services better and more user friendly, so your feedback is really valuable to us. Thanks again for choosing O-Care and we hope you'll continue to enjoy using our products.
Thank you,
O-Care
I love having a timed order!
It is sure convenient to get this product delivered without having to order it! They are consistent with their timing.
5 de agosto de 2022
Resposta da O-Care
Thank you for your loyalty to the O-Care timed order subscription, Traci!
I'm glad to hear that you appreciate the convenience and consistency it provides.
We aim to provide the best possible experience for our customers and I'm happy to hear that we're meeting your expectations.
Thank you for choosing us and please do not hesitate to reach out if there is anything we can do to improve your experience.
Makes maintenance simple
O-Care makes my swim spa easy to maintain and keeps the water nice for the kids
4 de agosto de 2022
Resposta da O-Care
Hi Stephen,
Thank you for your kind words about our O-Care product. We're glad to hear that it is making maintenance on your swim spa simpler and that the water is staying nice for your kids.
We appreciate your business and hope to continue serving you long into the future.
Benefits of this product can simply not…
Benefits of this product can simply not be understated. While the price may initially raise an eyebrow, the reduction in overall cost of maintaining my hot tub has gone down. On top of that my skin is soft and my hot tub has become easier to maintain
29 de julho de 2022
Great Service
I live many miles from the brick and mortar store. So home delivery is going great
28 de julho de 2022
Resposta da O-Care
Thank you for choosing O-Care Spa Care Randy! I'm glad to hear that our home delivery service is meeting your needs. We strive to provide the best possible experience for our customers, so thank you for your feedback.
If there is anything we can do to improve your experience in the future, please don't hesitate to let us know.
Thanks again for choosing O-Care Spa Care!
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