I didn't know about this company until a pop up. I thought I would give them a try. WOW the watches are fantastic, real quality, real style at a fraction of the price of others. I used to buy copy wat... Ver mais
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Leia as opiniões dos outros
I’m currently wearing a SAMDA sports watch which I’ve been wearing for the past 4 months. It’s kept excellent time, is comfortable to wear and although it’s doesn’t say so on the watch, it must be w... Ver mais
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I can tell you now these positive reviews are fake!! Funny how they mention Jenny and Tiffany in every one . Who knows store member’s names when you buy online ??! The watch quality is abhorrent . The... Ver mais
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I love the watch I bought and for the price I think it was a great watch. I was still considering but when I got an email from Jenny, she was a big help in finding what’s now my favorite watch. I real... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are "obsyssed" to provide high-quality products and make luxury fashion affordable for everyone.
Informações de contacto
Keizersgracht 520H, 1017EK, Amsterdam, Holanda
- hello@obsyss.com
- obsyss.com
4,0
Bom
554 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Plesantly helped
I chatted with your Tech 'Tiffany' she was delightful and resolved my problem promptly and professionally. She is a treasure to your company.
Thank You
Gil Lega
27 de novembro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you for taking the time to leave such a wonderful review, Gil! We're thrilled to hear that Tiffany was able to assist you promptly and professionally. Your kind words about her are truly appreciated, and we are proud to have her on our team. We look forward to serving you again!
This will be my first review to be…
This will be my first review to be followed by a second after I receive my replacement watch!
Customer service with Tiffany has been amazing. After receiving my package to find NO WATCH inside ( package had been tampered with and watch taken during shipping), I contacted customer service and liaised with Tiffany. She was totally understanding, prompt replies and arranged a replacement watch with a view to ensure this watch would arrive in time for Xmas. At this point in time I can't praise Tiffany enough for her outstanding customer service. The icing on the cake will be if my replacement watch arrives in time for Xmas. 😊
3 de dezembro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you for taking the time to leave such a wonderful review, Susan! We truly appreciate your kind words about Tiffany and the customer service you received. We're sorry to hear about the issue with your original package, but we're glad that Tiffany was able to assist you promptly and arrange a replacement watch for you.
We understand how important it is for your new watch to arrive in time for Christmas, and we are doing everything we can to ensure it does. We wish you a joyful holiday season!
Unfortunately my first 3 watches were…
Unfortunately my first 3 watches were damaged in transit so did not get to me and were returned so I had to wait for them to be re shipped,
I have given 3 stars because I cannot fault the customer service!!
Jenny and Tiffany were fantastic.
The watches look ok not as great as I thought they would be and I feel the packaging they come in are very cheap looking boxes that make the watches look cheap so very disappointed in this as they are not cheap watches but feel as though they look better in the pictures,
Great customer service but long delivery would not use again
24 de novembro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you for taking the time to leave a review, Carrie. We sincerely apologize for the inconvenience caused by the damaged watches during transit and appreciate your understanding as we worked to resolve the issue. It's great to hear that you found our customer service team, particularly Jenny and Tiffany, to be helpful.
We understand your disappointment regarding the quality of the packaging and the watches not meeting your expectations. Your feedback is invaluable, and we will take it into consideration as we strive to improve our products and presentation.
We hope to have the opportunity to serve you better in the future.
Incredible support by Tiffany
Incredible support by Tiffany
I received wrong item but Tiffany resolved it SWIFTLY,
God bless you 💖
24 de novembro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you so much for your wonderful 5-star review, Shama! We truly appreciate your kind words about Tiffany and the support you received. We're glad to hear that the issue with your order was resolved swiftly. Your satisfaction is our top priority, and it’s great to know we can assist you effectively :)
First order didn't arrive.but Tiffany …
First order didn't arrive.but Tiffany was so helpful reorder and it arrived Monday and it is beautiful my husband loves it
Thankyou Tiffany for your help
11 de novembro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you for taking the time to share your experience with us, Mr. Barratt. We are thrilled to hear that your reorder arrived and that you found it beautiful! It's wonderful to know that your husband loves it as well :)
We appreciate your kind words about Tiffany's assistance. Thank you for choosing OBSYSS!
Just purchased a couple of watches from…
Just purchased a couple of watches from Obsyss.Any problems with delivery and guarantees was quickly solved by Tiffany of Obsyss who have great deals on excellent watches. Raymond Johns
15 de novembro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you for taking the time to leave such a wonderful review, Raymond! We are thrilled to hear that you are satisfied with your recent purchase of watches from OBSYSS. It’s great to know that Tiffany was able to assist you promptly with any delivery and guarantee concerns. We strive to provide excellent customer service and high-quality products, and your feedback reinforces our commitment. We look forward to serving you again in the future!
Exceptional Service from Tiffany on my…
Exceptional Service from Tiffany on my replacement watch
I received outstanding support from Tiffany — she was highly professional and answered all of my queries promptly and thoroughly.
If every company had staff like Tiffany, the business world would be in much better shape.
Thank you again, Tiffany, for your excellent service. I will certainly continue purchasing from OBSYSS.
7 de novembro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you for taking the time to leave such a wonderful review, Shamus! We are thrilled to hear that Tiffany provided you with exceptional service and addressed all your queries with professionalism. Your kind words truly reflect the dedication we strive for at OBSYSS. We are grateful for your continued support and look forward to serving you again in the future :)
The watches r so so good customer…
The watches r so so good customer service is excellent had a watch was faulty they sent a replacement out straight away Tiffany in customer service was so so helpful
1 de outubro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you so much for your wonderful 5-star review, Christopher! We are thrilled to hear that you are enjoying your watch and that our customer service team, especially Tiffany, was able to assist you promptly with the replacement. Your satisfaction is our top priority, and it’s great to know we could meet your expectations.
Tiffany has helped me several times…
Tiffany has helped me several times with issues regarding an order. She has always been spot on and effective.
12 de novembro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you for taking the time to leave such a positive review, Robert! We are thrilled to hear that Tiffany has been able to assist you effectively with your order issues. Your satisfaction is our top priority, and it’s wonderful to know that our team is making a difference :)
Obsyss has poor customer service
Obsyss has poor customer service. They have ridiculous cancellation policy. They refused to cancel my order before shipping it. They shipped it after 2-days and then charged fees for return and refund. Also you can get same watched from Ali express at 1/10th of price. Dont Buy from OBSYSS!!! Thieves!!
20/11 - Replying to the premium quality part. The watch arrived today and it is a $1 quality. Even the golden and black colour paint finish on links is a Z-grade pathetic quality. The watch is nothing like shown in the picture. Don't fall for these scammers. Now they asked me to pay postage to return and they want to keep 25% of the price paid. Dont buy!!!
8 de novembro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you for taking the time to share your feedback, Asif. We want to clarify that our cancellation policy is designed to ensure transparency and fairness for all our customers. Unfortunately, your request was made after the cancellation timeframe had passed, which is why we were unable to process it. We strive to ship orders in a timely manner, and as noted on our website, shipping may take up to 72 hours due to high demand.
Regarding the quality of our watches, we pride ourselves on offering products that are distinct and of superior quality compared to those available on platforms like AliExpress. We believe that our watches provide exceptional value and craftsmanship.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Thank you Jenny!
Had issues with one of my watches and found it so easy to get support. Received prompt replies to messages and my query was resolved quickly and to my satisfaction. Makes it a pleasant support experience - thank you, Jenny!
20 de outubro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you for taking the time to leave such a wonderful review, Farhat! We are thrilled to hear that you had a positive experience with our support team and that your issue was resolved quickly. Your satisfaction is our top priority, and it's great to know that Jenny was able to assist you effectively :)
Great product
Obsyss has one of the best selections of watches to choose from. Their watches are top quality and stand up to everything that Obsyss says they are. I have many of their watches and have never had an issue with any of them. I believe that their watches are made to the quality and standard that you would want to show off on your wrist.
29 de outubro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you so much for your fantastic 5-star review, Todd! We truly appreciate your kind words about our selection and the quality of our watches. It’s wonderful to hear that you have had such a positive experience with our products, and we are thrilled that you feel confident showcasing them. Your satisfaction is our top priority, and we look forward to serving you again in the future :)
Obsyss watches inferior quality
Ive bought two Obsyss watches, same model just different colors.
Both stopped working properly (they stopped ) and they replaced because they were within the warranty period...The shortly after receiving the replacements they are not working properly.
I have reported this but they refuse to replace them because they are "beyond the warranty period".
Clearly these watches are DEFECTIVE and a reputable company would stand by their product. I guess that's why they are low cost.
My recommendation is to stay away from Obsyss unless you can use you phone to keep time. Just sayin.
27 de outubro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you for taking the time to share your feedback, Tom. We truly understand your frustration. We strive to provide the best possible support to our customers, and we regret that we are unable to offer another replacement for your watches at this time, as they are unfortunately beyond the warranty period. Our policy allows for replacements only while items are still covered under warranty, and we have done our best to assist you within those guidelines.
Obsyss watches are cheaply made
Obsyss watches look really nice, the look, the quality. I bought 9 watches over the past year and half, they worked fine for a year. I took them to replace the batteries,only 3 of them still work. Obviously there is a reason for the cheap price, you are gonna have to replace the watch with another one in a year. Don't waste your money. I contacted them about it and was told they are only covered under a warranty for a year and there was nothing they could do for me.
19 de outubro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you for taking the time to share your feedback. We genuinely appreciate your support and understand your concerns regarding the performance of the watches you purchased.
At OBSYSS, we strive to provide quality products at competitive prices, and we do offer a one-year warranty on our watches. This warranty is standard practice across the industry, as it allows us to maintain affordability while ensuring that our customers receive products that meet our quality standards.
To show our appreciation for your loyalty, we would like to offer you a discount on your next purchase.
Not what I ordered
Watch is very different to what I ordered, looks similar but most definitely not the same, watch strap in advertising shown as blue and yellow and watch is identified as radio controlled (don't think so). Other issue is that there are no instruction with the watch to explain what the functions of each of the buttons are, just have to guess and hopefully not mess anything up however button on left side of watch seems to do nothing. Have accepted offer of replacement watch and now waiting on delivery, fantastic customer service so far will upgrade to 4* and hopefully when new watch arrives will completely re-write my review with a glowing endorsement
16 de outubro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you for your review and for letting us know about your experience, Jon. We’re very sorry the watch didn’t match your expectations and that the instructions were missing — that’s certainly not what we aim for. Our team has already reached out via email with a replacement offer, and we’re just waiting for your reply so we can sort this out quickly for you.
Excellent customer service
My query was resolved quickly and professionally, couldn’t have asked for a better outcome. Tiffany was very helpful and made sure my issue was resolved to my satisfaction - thank you, Tiffany!
8 de outubro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you for taking the time to leave such a wonderful review, Farhat! We are thrilled to hear that your query was resolved quickly and professionally. It's fantastic to know that Tiffany was able to assist you effectively and ensure your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future :)
Great customer service and Tiffany…
Great customer service and Tiffany especially I highly recommend.
10 de setembro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you so much for taking the time to leave such a wonderful 5-star review, Chris! We are thrilled to hear that you had a great experience with our customer service, and we truly appreciate your kind words about Tiffany. Your recommendation means a lot to us and motivates our team to continue providing the best service possible :)
the initial watch that I received Excellent customer service. Customer …
the initial watch that I received didn't work. I notified Obsyss and they rushed me another watch. It's a beautiful time piece.
13 de agosto de 2025
Opinião espontânea
Resposta da Obsyss
Thank you for taking the time to leave such a wonderful 5-star review! We're thrilled to hear that you received the replacement watch and that you find it to be a beautiful timepiece. We strive to provide excellent service and quality products, and your feedback reassures us that we're on the right track :)
JENNY amazing customer representative
Jenny is an amazing customer service representative just as Tiffany..Botj of them are amazing people! First i purchased a watch that wasn’t working and Tiffany exchanged it for me immediately!
The second watch too wasn’t working and Jenny her
Colleague too was so
Wonderfully helpful
She re ordered and second replacement for me and asked me to keep the old one ..All my friends and family wants to shop there because of their amazing customer service.. I will highly recommend them to anyone and that’s why am giving them 5 stars. I have never dealt with any customer service as polite and so understanding like this wonderful company..
21 de agosto de 2025
Opinião espontânea
Resposta da Obsyss
Thank you so much for taking the time to leave such a wonderful review, Eric! We truly appreciate your kind words about our customer service team, especially Tiffany and Jenny. It's fantastic to hear that they were able to assist you with your watch replacements and provide you with a positive experience.
At OBSYSS, we strive to ensure that our customers receive the best service possible, and your feedback reinforces our commitment to that goal. We are thrilled to know that you and your friends, and family are excited to shop with us.
Thank you for your recommendation, and we look forward to serving you again in the future :)
This place is great!
This place is great!! Had an issue and they resolved it immediately—Jenny was above average and wonderful to deal with. Will buy from them again for sure!
17 de setembro de 2025
Opinião espontânea
Resposta da Obsyss
Thank you for your fantastic 5-star review, Carl! We’re thrilled to hear that you had a great experience with us and that Jenny was able to resolve your issue promptly. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again at OBSYSS!
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