Octoclassic Opiniões 454

Buongiorno faccio un ordine da 48 Euro , pago 91 totale....
La differenza è x avere una consegna Espressa, pago xchè ho bisogno urgente della merce...più di 40 euro di spedizione e da 3 giorni il corriere rimanda la consegna...
Chiedo cortesemente aiuto al venditore, visto che non riesco in nessun modo a contattare il corriere....
Cosa mi risponde il venditore?!??
: non possiamo farci nulla abbiamo spedito e basta...
Nemmeno un finto tentativo di dire ; Provo a contattare il corriere x chiedere spiegazioni...
Esperienza davvero pessima ...
Una volta venduto, basta ...se ne lavano le mani....e se il pacco non arrivasse mai ?? Compro spesso in rete e molti altri venditori, anzi tutti quelli con cui ho avuto a che fare si sono sempre impegnati x risolvere qualsiasi problema si fosse presentato.
LORO NO ....UNA VOLTA SPEDITO NON È PIU AFFARE LORO...
VENDITORE super SCONSIGLIATO!!!
Aggiornamento Recensione ....
Non sto dicendo che la colpa sia del venditore x il ritardo della consegna, sto solo dicendo che una volta ricevuto il pagamento e spedito la merce non si interessano più .
Il cliente rimane tra il corriere IRRINTRACCIABILE E IL VENDITORE CHE NON FA NEMMENO FINTA DI CONTATTARE IL CORRIERE.
NONOSTANTE ABBIANO VIE PIU' DIRETTE .
ALTRI VENDITORI SI SONO IMPEGNATI A RISOLVERE CASI COME QUESTI!! INVECE VOI NEANCHE CI PENSATE !!!
Nonostante io abbia pagato quasi il doppio del prezzo X avere una spedizione veloce!!
Grazie tante octclassic !! Racconterò della mia esperienza con voi a tutti i miei conoscenti che in futuro vorranno acquistare ricambi!!!
Il modo corretto e trasparente sarebbe stato almeno provare ad aiutarmi!!!

Had a part made and the quality and detail exceeded my expextations. Will definitely purchase more parts in the future!

Ich kann die Artikel nicht empfehlen zu teuer und sehr schlechte Qualität.
Einfach nur Schlecht gemachte 3 d Druck mit Grat und Passform nicht gut gemacht.

Muy buenos, amables y con un servicio de Paqueteria muy rápido. No los conocía y me atreví a pedir unas piezas para mi mercedes Benz SL r129 y son exactamente iguales a los originales.
Gracias.

Absolute rubbish parts - ordered parts for BMW the fabricated 3d printing is utter garbage, they do not fit and are brittle and break, they also have a different texture so look different from original equipment - their returns policy is designed to frustrate and stop you returning for refund. I ended up having to alter the part just to get it to fit and fix it with adhesive - AVOID THIS OVERPRICED JUNK

Standard BS OCTOCLASSIC response.
Order #330789 (November 7, 2025) - email sent regarding quality week after receiving and trying to fit - you then want pictures, send back at my own cost, blah, blah blah, all done to frustrate me from returning item as I would be even more out of pocket. AS PER MY REVIEW your item and returns policy is rubbish - as stated my recommendation to potential buyers is to AVOID YOUR CRAP.

second edit -
Again standard BS statement from you - you dont trust customers and frustrate their right for a refund - Do you think I am going to waste more of my time and money to chase a refund - I told you item was defective and you know your items are poor quality so set up your refund process to make a customer jump through multiple hoops to try and get refund - I hope people reading realise your stuff is junk and avoid it. Clearly they will see dealing with you for a refund is a circular chase the tail process, while you keep their money after supplying defective parts.

They found the part I had been looking for over the last three months, something other places couldn’t manage. They also provided me with a much faster mail carrier, fully adapting to my needs.

On top of that, I urgently needed to have the part installed in my vehicle because my deadlines were expiring, and they sped up the search and the whole process, always treating me with great kindness. I’m very satisfied with their service and attention.

Let's start with positives. They had a nice black friday discount compared to their normal prices, order was without problems, free shipping and fast delivery even when I picked slow and free delivery.

I ordered some interior parts for BMW E31, it would be ok for finish to not match OEM one if they sell all the parts as kit or if they sell it for appropriate price for finish they are providing and WARN people before purchase. I would not care about this for standalone parts separated from other ones, finish would be close enough, but when I have switch cover that should click into center console and they don't match it's a problem. So I have brand new OEM parts from bmw which were still available- center console with right switch cover and then left one with gearshift cover from octoclassics. See for yourself and decide:
drive(.)google(.)com/file/d/1BFzygyAu10zh4A3_PHdHxg05HMFJqRrQ
Also brand new OEM right switch cover with much higher quality costed me 11euro in dealer. I paid 48e for discounted octoclassics left one and they ask 70 euro when there is not discount for what looks like 3d printed part with spray finish. So cool I don't need to make 3d model and print it myself but I need to rework their finish so it matches OEM one and doesn't bother me. I would not call this 70euro part.
I'm not happy, I'm not sad, I'm just disappointed.

For transparency I didn't contact them about this, looks like it doesn't make sense when I'm reading other problematic reviews as I don't want to return the parts that are NLA at dealer and I will work on them to make them fit, I just think they are not worth the money they are asking.

Just when you think you've finally found that out-of-stock plastic part for your classic car, you stumble upon Octoclassic. If you try to order it, it's only possible with Visa, no PayPal or anything like that. The reasons are obvious! In my case, my Alfa Romeo Spider is finished in an ugly 3D material that's very brittle and doesn't resemble the at the original plastic at all in terms of gloss and shine! If you send it back to Poland, you'll pay a lot of postage from Belgium (the company claims to be in London), and then they claim they never received the returned parts! So, i lost more money then i spend! Phone calls and other inquiries don't help! This company is absolutely to be avoided!

Das erste Paket ist zwischen DHL und meiner Adresse verschwunden. Zwischen „Ihr Paket kommt gleich“ und „Ihr Paket wurde abgeliefert“ war schlicht kein Paket. Octoclassic hat es einfach nochmal geschickt. Super Service, Teile passen perfekt 👍🏼

Top notch service and staff. Thanks.

R129 Kosmetikspiegel. Teile passgenau und optisch gleichwertig.

Good communication. Good packaging. Fast despatch. As described. Helpful when first item wasnt quite right size / fit. Ended up with a good fitting hard to find / replace part - no nonsense good quality customer service. Happy customer - would buy from again. Thx!!!!

I had been looking all over for the 3rd Brake Light assembly for my 2001 Jaguar XJ 8 with no luck. All I could find were used ones that were cracked and faded. Luckily I can across Octoclassis. They had a replacement that they make with a 3d printer and you can even choose your color. The part fit like an OEM replacement. They saved the day! 😬

I placed an order for 2 speaker grilles for a 1994 Range Rover. When they arrived I was surprised at the poor finish and quality.
I sent pictures of the clearly defective items and was advised that they hadn’t been quality checked properly. I would say there isn’t any quality checking at all.
I was told that replacements would be sent out. It’s now 3 weeks since I complained, having waited 4 weeks for the original order.
The website is not clear that you are buying from Poland and that the company does not include import tax (unlike reputable companies).
When I challenged why it’s taking so long for the replacement to arrive I was told that it because the UK left the EU. The real reason is that Octoclassic chose not to expedite the order.
Separately, I noticed that they offered a 20% discount on my part a week after I paid full price. I sent a polite email asking if they would honour that discount on my order based on the fact that my order had not been fulfilled. They said no.
Poor attitude and poor service.

The company produced a brand new, 3D-printed car part for me that was impossible to find online because of the age of the car. This really saved my renovation project and their customer service, particularly from Kamil, was brilliant when I had a query afterwards.

As an Industrial Design and reverse engineering professional, I am impressed with Octoclassic. Their reproduction of special parts is exceptional, and their professionalism is excellent. Highly recommended!

Świetna firma! Produkty tak dobrze zapakowane ze byłem pod wrażeniem. Pierwszy raz widziałem tak solidnie zabezpieczone produkty.
Bardzo szybka wysyłka, bardzo dobry i szybki kontakt ze sprzedawcą.
Szczerze POLECAM firme Octoclassic!

Kamil made all my purchases from OctoClassic very easy. And since my special orders had to be handcrafted for my Mercedes (R129) - he continually kept me informed every week regarding my purchases. The products (burlwood interior pieces) were perfectly crafted and beautiful. Every custom piece fit just right! Not one complaint. And other Mercedes owners ask me where I bought them from. And as far as I know - OctoClassic are the only ones handcrafting these interior pieces for Mercedes. So if you want your Mercedes interior to look more luxurious then stock - then contact OctoClassic! They will upgrade your vehicle with their custom interior pieces. Thank you OctoClassic & yes you also Kamil🙏

Great company, great products! Fast replies on any issues at all: positive feedback from
the helpdesk! Their youtube videos help with assembly! Delivery time depends on the products configuration.

Ordered parts several months ago which where delivered, no mention of them being based in Poland until you get a customs bill several days after the order.

Parts have been returned as they were incorrectly ordered and now after around 3 months they have arrived back in my desk as they haven’t accepted delivery of the return. We are just after a refund for the purchase as agreed by email before returning them at my expense

Edit: the customer service on this one is awful, the cost of the goods is sub £140 and have been sent to Poland and back for the return with a label saying you don’t claim the package on it, not sure how you can say it’s not been returned.

The cost of the goods to yourself is probably negligible but you won’t move on your set in stone “returns process” even if I have proven they were returned.

One assumes you had some sort of notification of the package as it’s clearly had an attempted delivery and been kept at the Post Office Depot for a period before returning it to the UK. Good customer service would by now have sorted a refund and written off/paid for the postage to return for a second time? As a Bodyshop/restoration business we may have used you again if th in bags had been sorted rather than digging in your heels.