There were many unauthorised charging on my credit card with no services given and for 4 months. I did not ask for any service. I need a refund or I will report to my local police. After changing my... Ver mais
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Taking unauthorized money from checking account! There were four charges this month alone where this company has debited my banking account for something that I have no clue about. I have sent in mes... Ver mais
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Same here, several times since January 2025, only in march 2025 4 payments for nothing? I don’t want to pay for nothing. I would like my money back, my bank is informed and will blacklist your com... Ver mais
A empresa respondeu
Multiple charges on July 11, not as much charged as the rest of you but still enough to make me put in a claim. On July 11, I received 2 $7 dollar charges 2 $9 dollar charges as well as a $29 charge.... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Octuspay is an E-commerce Platform & Affiliate Marketplace. Sell your digital products worldwide with our global checkout.
Informações de contacto
Estados Unidos da América
- support@octuspay.com
- octuspay.com
1,9
Mau
24 opiniões
Não respondeu a opiniões negativas
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Unauthorised charges
There were many unauthorised charging on my credit card with no services given and for 4 months. I did not ask for any service. I need a refund or I will report to my local police.
After changing my credit card there was still transaction. How did you detect my new card? Conclusion, you are a scam company deducting charges with no authorisation. Please work on the refund as soon as possible.
22 de maio de 2025
Opinião espontânea
Taking unauthorized money from checking…
Taking unauthorized money from checking account!
There were four charges this month alone where this company has debited my banking account for something that I have no clue about. I have sent in messages, I have done the online chat, and I am not able to get anywhere. This month's total was a substantial amount. This is my last attempt in reaching out to someone, before I contact my attorney general's office.
21 de abril de 2025
Opinião espontânea
Resposta da Octuspay
Dear Kelly,
We have checked and the refund process for your purchases is underway. We understand your concern and want to assure you that we are working to resolve this issue as quickly as possible.
Refunds usually take a few business days to process, depending on the payment method used. We ask for your patience while the process is finalized.
If you have any further questions or need additional information, please do not hesitate to contact us. We are available to help.
Best regards
Octuspay Team
Unauthorized payments
Same here, several times since January 2025, only in march 2025 4 payments for nothing? I don’t want to pay for nothing. I would like my money back, my bank is informed and will blacklist your company. This is not really fair.
Update 17.04.2025
I was contacted by support of octuspay immediately and they helped me to cancel all the unauthorized payments through the very unserious subscription called "profitable messages". I was also very surprised, because I already get my money back, not everything but most of them. So thanks a lot to the support of octuspay for helping me get my money back, thank you Martha for your support and cancelation of those payments! I will correct my recent experience, support was very helpful - and also will give my hands away from such subscriptions like "profitable messages" in the future. Thanks!
8 de abril de 2025
Opinião espontânea
Resposta da Octuspay
Dear, Radka,
We have verified that you contacted our support team, and we clarified the situation regarding your account.
If you need anything else, we remain at your disposal!
Best regards,
Octuspay Team
Unauthorized payments
I have been contacting this company for unauthorized payment and refund request since October of last year. This seems like a scam as customer service never answers.
8 de outubro de 2024
Opinião espontânea
Resposta da Octuspay
Dear Alva,
We have checked and the refund process for your purchases is underway. We understand your concern and want to assure you that we are working to resolve this issue as quickly as possible.
Refunds usually take a few business days to process, depending on the payment method used. We ask for your patience while the process is finalized.
If you have any further questions or need additional information, please do not hesitate to contact us. We are available to help.
Best regards
Octuspay Team
These idiots had the audacity to charge…
These idiots had the audacity to charge 3 times for a service. They are claiming it’s a recurring charge but it was supposed to be a one time charge. First $27 and then $35 twice. Even after telling them that the service is provided by scammers they refuse to cancel my subscription and refuse to refund me. These people are also scammers along with the scammers who are providing scam service.
22 de janeiro de 2025
Opinião espontânea
Resposta da Octuspay
Dear Archana,
We have checked and the refund process for your purchases is ongoing and your subscription has been duly canceled. We understand your concern and want to assure you that we are working to resolve this issue as soon as possible.
Refunds usually take a few business days to process, depending on the payment method used. We ask for your patience while the process is finalized.
If you have any further questions or need additional information, please do not hesitate to contact us. We are available to help.
Best regards
Octuspay Team
I have emailed three times stating…
I have emailed this company three times stating that I want a refund and your software Does not benefit me in anyway I was charged twice $29 then I was charged $19 and then I was charged $16 for a total of $93. I would like my money. Next, I will be going all all platforms and inform me all that will listen that this is a scam and not to waste their time
3 de fevereiro de 2025
Opinião espontânea
Resposta da Octuspay
Dear, Sun shine,
We are unable to identify your information here.
We would like to investigate this matter further. Please contact us directly at support@octuspay.com with more details, so we can assist you promptly.
Best regards,
Octuspay Team
This company has been wrongfully…
This company has been wrongfully withdrawing money from my account since October last year 2024.
I haven't bought any service from this company and yet you are stealing money from me.
Have contacted my bank and we will sue you for all the incorrect invoices.
5 de fevereiro de 2025
Opinião espontânea
Resposta da Octuspay
Dear, Alicia,
We are unable to identify your information here.
We would like to investigate this matter further. Please contact us directly at support@octuspay.com with more details, so we can assist you promptly.
Best regards,
Octuspay Team
Scammers!!!
Your company took $20 from my account. I have never used your services, nor do I want to. You are thieves, and I urgently demand that you return my money to my account. Otherwise, I will sue you and claim much more than you took from me. Scammers!
2 de fevereiro de 2025
Opinião espontânea
Resposta da Octuspay
Dear Tijana,
We have checked and the refund process for your purchases is underway. We understand your concern and want to assure you that we are working to resolve this issue as quickly as possible.
Refunds usually take a few business days to process, depending on the payment method used. We ask for your patience while the process is finalized.
If you have any further questions or need additional information, please do not hesitate to contact us. We are available to help.
Best regards
Octuspay Team
I have several charges from this…
I have several charges from this company and not even sure what it is. I was charged $37 multiple times and would like a full refund. I'm having a hard time getting in contact with anyone from customer service. I left the email but still had no response. Please refund all of my money. Or if anyone has a 1-800 number notify me.
23 de novembro de 2024
Opinião espontânea
Resposta da Octuspay
Dear Jon,
We have checked and the refund process for your purchases is underway. We understand your concern and want to assure you that we are working to resolve this issue as quickly as possible.
Refunds usually take a few business days to process, depending on the payment method used. We ask for your patience while the process is finalized.
If you have any further questions or need additional information, please do not hesitate to contact us. We are available to help.
Best regards
Octuspay Team
What a scam
I was charged twice in 2 minutes by you for a service i did not use.I never used or downloaded this platform on my mobile phone and was shocked when i was charged ZAR1135 by you,furthermore i dont even know how you got access to my banking details,this is a scam and i demand my money back
25 de janeiro de 2025
Opinião espontânea
Resposta da Octuspay
Dear Romeo,
We have checked and the refund process for your purchases is underway. We understand your concern and want to assure you that we are working to resolve this issue as quickly as possible.
Refunds usually take a few business days to process, depending on the payment method used. We ask for your patience while the process is finalized.
If you have any further questions or need additional information, please do not hesitate to contact us. We are available to help.
Best regards
Octuspay Team
I was scammed i was charged €30*2
I was robbed today i was charged €30 for a service twice in 2mins. I would never recommend this app to anyone.unless someone an not the computer to talk to me an refund me all my money. if not i will take my time to let the world know about this every media i will post it
27 de janeiro de 2025
Opinião espontânea
Resposta da Octuspay
Dear Jeavon,
We have verified that you contacted our support team, and we clarified the situation regarding your account.
If you need anything else, we remain at your disposal!
Best regards,
Octuspay Team
I paid $27 for this service about 3…
I paid $27 for this service about 3 months ago and I had cancel your service within 15 days of your service.i emailed you guys several times to cancel my service.. Why do i keep on getti g charged $27?? I would like a refund back asap.
12 de dezembro de 2024
Opinião espontânea
Resposta da Octuspay
Dear, David,
We are unable to identify your information here.
We would like to investigate this matter further. Please contact us directly at support@octuspay.com with more details, so we can assist you promptly.
Best regards,
Octuspay Team
I am very annoyed with this octuspay I…
I am very annoyed with this octuspay I have been charged for services I do not use I asked for a refund months now and no one responded and no way to get in contact with them I realized today my card is being charged for a subscription the bank told me and I have not sign up for any of this I need all my money back that was charged you just taking people hard earned money without and notification this is ridiculous I already contacted my bank can’t seem to get in contact with octuspay I need a REFUND very angry
5 de janeiro de 2025
Opinião espontânea
Resposta da Octuspay
Dear Keisha,
We have checked and the refund process for your purchases is underway. We understand your concern and want to assure you that we are working to resolve this issue as quickly as possible.
Refunds usually take a few business days to process, depending on the payment method used. We ask for your patience while the process is finalized.
If you have any further questions or need additional information, please do not hesitate to contact us. We are available to help.
Best regards
Octuspay Team
I am being charged $27Us every month…
I am being charged $27Us every month for a service I do not use so I would like a refund please. This is a year now started Jan 2024 and another charge of $27Us was taken yesterday 5th January 2025
18 de janeiro de 2024
Opinião espontânea
Resposta da Octuspay
Dear Carol,
We apologize for this situation and have already made the necessary corrections. The refund process for your purchases is underway. We understand your concern and want to assure you that we are working to resolve this issue as quickly as possible.
Refunds usually take a few business days to process, depending on the payment method used. We kindly ask for your patience while the process is finalized.
If you have any further questions or need additional information, please do not hesitate to contact us. We are available to help.
Best regards,
Octuspay Team
I'm VERY VERY unhappy
I'm VERY VERY unhappy , octuspay.net has charged me $15 $22 $5 & $9 all within 2 minutes!!! I haven't subscribed to anything of the sort so I need a refund NOW!!! Literally can't eat now bc you took all the money I had til I get paid on Thursday... You ppl oughta be ashamed scamming ppl out of their hard earned money.. but you don't care bc you sit back with your feet up scamming folks & that's how you get money.. I'll be contacting the BBB with this for an investigation!! Sorry POS !!
30 de dezembro de 2024
Opinião espontânea
Resposta da Octuspay
Dear Magan,
We have checked and the refund process for your purchases is underway. We understand your concern and want to assure you that we are working to resolve this issue as quickly as possible.
Refunds usually take a few business days to process, depending on the payment method used. We ask for your patience while the process is finalized.
If you have any further questions or need additional information, please do not hesitate to contact us. We are available to help.
Best regards
Octuspay Team
Charged for 10,71$ monthly
I paid for a service that cost 10,71$. It is a monthly payment that it says u can cancel whenever u want and get ur money pack if the service did'nt help you. I have asked for a refund 6 times and asked to cancel as many times. They still charge me every month and they say it is canceld.
1 de dezembro de 2024
Opinião espontânea
Resposta da Octuspay
Dear, Stian.
We would like to investigate this matter further. Please contact us directly at support@octuspay.com with more details so we can assist you promptly.
Your security and trust are essential to us. We are committed to resolving this issue and ensuring your peace of mind.
Best regards,
Customer Support Team, Octuspay
Its a scam i was charge more than its…
Its a scam i was charge more than its was said $27 but charged $35 . I want a a full refund.
9 de dezembro de 2024
Opinião espontânea
Resposta da Octuspay
Dear Nikki Bella,
We are deeply concerned to hear about your experience with Octuspay and want to address this issue immediately.
Firstly, we assure you that Octuspay operates with the highest standards of security and integrity. We take any allegations of unauthorized transactions very seriously.
Account Security: If you did not register or provide any banking details to our platform, it’s crucial to ensure that your banking information has not been compromised elsewhere. We recommend checking with your bank for any unusual activity.
Contact Information: We apologize if our contact details were not easily accessible. For future reference, you can always reach us at support@octuspay.com or through our support page https://octuspay.zendesk.com/hc/en-us
We would like to investigate this matter further. Please contact us directly at support@octuspay.com with more details, such as the date and time of the attempted withdrawal, so we can assist you promptly.
Your security and trust are paramount to us. We are committed to resolving this issue and ensuring your peace of mind.
Best regards,
Customer Support Team, Octuspay
Its a scam I have paid $29usd and now i…
Its a scam I have paid $29usd and now i want my money back
9 de dezembro de 2024
Opinião espontânea
Resposta da Octuspay
Dear Nisha,
We have confirmed that the refund process for your purchase is underway. We understand your concern and would like to assure you that we are working to resolve this issue as quickly as possible.
Refunds usually take a few business days to process, depending on the payment method used. We kindly ask for your patience while the process is finalized.
If you have any further questions or need additional information, please do not hesitate to contact us. We are here to help.
Best regards,
Octuspay Team
I have just paid 17 dollars and never…
I have just paid 17 dollars and never got the information I paid for, I want a refund!!
27 de novembro de 2024
Opinião espontânea
Resposta da Octuspay
Hello, Kris.
We have checked and found that the purchase attempts were declined in our system, which is why no charges were made to your account.
If you have any further questions or need additional information, please do not hesitate to contact us. We are available to help.
Best regards,
Octuspay Team
Scam. Not a reputable company.
Multiple charges on July 11, not as much charged as the rest of you but still enough to make me put in a claim. On July 11, I received 2 $7 dollar charges 2 $9 dollar charges as well as a $29 charge. Since then on August 11, September 12, October 11 and November 11 I’ve been charged $14 I’m requesting a full refund through my bank because nothing gets resolved through this company.
11 de novembro de 2024
Opinião espontânea
Resposta da Octuspay
Dear Melinda Holme,
We are deeply concerned to hear about your experience with Octuspay and want to address this issue immediately.
Firstly, we assure you that Octuspay operates with the highest standards of security and integrity. We take any allegations of unauthorized transactions very seriously.
Account Security: If you did not register or provide any banking details to our platform, it’s crucial to ensure that your banking information has not been compromised elsewhere. We recommend checking with your bank for any unusual activity.
Contact Information: We apologize if our contact details were not easily accessible. For future reference, you can always reach us at support@octuspay.com or through our support page https://octuspay.zendesk.com/hc/en-us
We would like to investigate this matter further. Please contact us directly at support@octuspay.com with more details, such as the date and time of the attempted withdrawal, so we can assist you promptly.
Your security and trust are paramount to us. We are committed to resolving this issue and ensuring your peace of mind.
Best regards,
Customer Support Team, Octuspay
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