Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 3 em 5 estrelas

There seems to be a bit of brand confusion going on. I booked under a gift voucher for Country hotel breaks but seems to have fallen into Offpeakluxury. As I've booked a Bank Holiday, it's hardly off... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We received a voucher as a gift, when we called to make a booking I was so pleased with the experience, a warm welcome, they made sure the dates were exactly as required, they helped us to book an ext... Ver mais

Classificada 5 em 5 estrelas

We first booked a hotel (in the Lake District) through Offpeakluxury in 2021. We loved the hotel in every way and have always hoped to return. So we were delighted when our attention was drawn to an... Ver mais

Classificada 2 em 5 estrelas

Booked a "Luxury" break a the Corus Hotel in Hyde, Park London as a birthday celebration. Room and Brasserie pictures were in accurate - Brasserie isn't located in the conservatory. Chef leaves at 7.4... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de viagens
  2. Hotel

Informação fornecida por diversas fontes externas

Luxury Breaks: Offpeakluxury offers short hotel luxury breaks at the finest luxury country hotels and boutique townhouses in the UK and Ireland


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

184 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 77% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Brand confusion and not sure about value for money.

There seems to be a bit of brand confusion going on. I booked under a gift voucher for Country hotel breaks but seems to have fallen into Offpeakluxury. As I've booked a Bank Holiday, it's hardly off peak! Anyway, 2 nights booked eventually. The company had to come back to me as my requested dates through the website were unavailable with a doggie reservation. Having said that it was easily sorted with an email. I wouldn't buy these gift vouchers. Easier to deal with hard cash as offers are more readily available, and the vouchers really restrict you and you end up paying top dollar.

25 de março de 2026
Opinião espontânea
logótipo da Offpeakluxury

Resposta da Offpeakluxury

Hello,

Thank you for your comments. To clarify, our gift vouchers can be redeemed across all of our brands, including Offpeakluxury and Countryhotelbreaks making them extremely flexible.

We’re sorry if that wasn’t clear at the time of booking and appreciate how that may have caused some confusion. Availability can vary depending on dates and specific requirements like dog friendly rooms, but we’re glad we were able to get everything sorted for you in the end.

We really value your feedback and will use it to improve how we communicate these details going forward. We hope you have a wonderful stay.

Kind regards

Offpeakluxury

Classificada 5 em 5 estrelas

Quick and easy

Have used this site many times have always found it easy to use all you need to know is there, simple and price explained in plain English, very good .

23 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

We received a voucher as a gift

We received a voucher as a gift, when we called to make a booking I was so pleased with the experience, a warm welcome, they made sure the dates were exactly as required, they helped us to book an extra night and sorted everything out. It was so easy to do over the phone and it couldn't have gone any easier. Highly recommended and I'd encourage others to give them a try.

6 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

We first booked a hotel (in the Lake…

We first booked a hotel (in the Lake District) through Offpeakluxury in 2021. We loved the hotel in every way and have always hoped to return. So we were delighted when our attention was drawn to another special offer at the same place, and had no hesitation in snapping it up. All very easy to arrange through the website, and remarkably good value.

3 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Quick and Easy Bookings

This is our second time using off-peak luxury, and booking online is so easy.
I had a really good experience and they replied quickly and efficiently with my booking details etc.
It's definitely is my choice for short breaks away.

4 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

+++++AVOID+++++AVOID+++++AVOID+++++AVOID…

+++++AVOID+++++AVOID+++++AVOID+++++AVOID+++++
CANCELLED PRE BOOKED VISIT 2 DAYS BEFORE GOING….NO REASON GIVEN…NO ONE TO SPEAK TOO…!!!
DON’T TRUST THIS COWBOY COMPANY WITH YOUR MONEY
ONE STAR IS FAR TOO GENEROUS BUT UNABLE TO LEAVE A ZERO

27 de fevereiro de 2026
Opinião espontânea
logótipo da Offpeakluxury

Resposta da Offpeakluxury

Dear Mr Parsons,

We’re sorry to read your review and appreciate the opportunity to clarify what happened.

Unfortunately, the relationship between ourselves and the hotel broke down shortly before your stay, meaning the booking could no longer be fulfilled through our platform. We acted quickly to minimise disruption, including suggesting alternative hotels in our portfolio or offering a full refund which is the option you chose. The same package remained available for you to book directly with the hotel, which is not normally possible.

You spoke with our Customer Support team and then communication was with our management team by email as this was well outside our opening hours. This was to ensure you received the information as quickly as possible rather than waiting until the next working day.

We fully understand how disappointing a late change can be and we did everything we reasonably could to provide options and clear guidance at the time.

Once again we are sorry for the disruption caused.

Kind regards

Offpeakluxury

Classificada 1 em 5 estrelas

I'd sooner have my eyes put with white…

I'd sooner have my eyes put with white hot needles! You're a total nuisance.

19 de fevereiro de 2026
Opinião espontânea
logótipo da Offpeakluxury

Resposta da Offpeakluxury

We're sorry to hear you’re feeling frustrated. We can see that your recent reservation was successfully completed online, but if something isn’t as expected or you need any assistance with the booking, we'd be very happy to help.

Please do let us know what the issue is and we'll look into it straight away.

Kind regards

Offpeakluxury

Classificada 5 em 5 estrelas

Very easy to book and clear details.

Very easy to book and clear details.
Step by step site very customer friendly
Each step you can change or add on room upgrade etc
Very professional and price was fantastic for 2 nights.
Deal includes x2 dinner x2 breakfast plus extra add ons .

25 de janeiro de 2026
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais