Ive had the beauty box for over a year and have been completely satisfied with all the products My granddaughter has the items I don’t want/need we both look forward to receiving the box Also I had... Ver mais
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Absolutely love my subscription every month & have brought all the other boxes & the surprise boxes you can also add on when paying 🙂 Currently waiting on my advent calendar that says it is still bei... Ver mais
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I am very concerned as I have been charged for the advent calendar but looking at the status it hasn’t even been dispatched yet? How long does does this take to arrive? Normally companies charge whe... Ver mais
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My 3rd box has just arrived and although I’m enjoying receiving the beauty products (good brands, size etc) they are already a bit repetitive. I am gifting some bits to my daughter but I think I’m on... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Our expertly curated OK! Beauty Box subscription is the perfect way to discover and enjoy the very latest in new and trusted brands that are delivered straight to your door every single month. Join thousands of OK! Beauty Box subscribers today and try something new that will excite, delight and keep you feeling pampered and radiant all month long.
Informações de contacto
One Canada Square, Canary Wharf, E14 5AP, London , Reino Unido
- enquiries@okbeautybox.co.uk
- okbeautybox.co.uk
4,2
Bom
11 mil opiniões
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Shocking lack of human customer…
Shocking lack of human customer service. Try to raise query AI chat bot can't handle it. Get a small human response following complaint asking for evidence from me, submit then nothing. Keep getting asked for feedback which I submit to then just get further AI responses. Query / complaint outstanding now for a month! Not good enough. Cue the next AI response with no actual resolution
20 de agosto de 2026
Opinião espontânea
Resposta da OK! Beauty Box
We are truly sorry to hear about your experience and completely understand your frustration regarding the delay and the difficulties you faced when trying to get a resolution. This is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention. Please reach out to us directly at enquiries@okbeautybox.co.uk so we can look into this outstanding query for you right away and get it sorted out properly. Im sorry I am unable to anything for you other then advise this as your order reference or email have not been included in your details
Incomplete order
Incomplete order. 2 boxes ordered to the same address with 1 box received. A photo detailing this deliver from the delivery company confirms this. However I am still awaiting a response or refund?!
9 de setembro de 2026
Opinião espontânea
Resposta da OK! Beauty Box
We sincerely apologize for the incomplete order you received. We understand your frustration regarding the missing box and the delay in resolution. We are actively investigating this delivery discrepancy to ensure we address it promptly. Your feedback is invaluable as we work to improve our services.
Excellent value for money box
I was really pleased with my box. Especially like the serum and matte setting spray 😍
5 de setembro de 2026
Opinião espontânea
Resposta da OK! Beauty Box
We are so pleased you are enjoying your latest box! That serum and setting spray are such fantastic picks. Thank you for the 5-star review! 💖
Impossible to cancel subscription
Impossible to cancel. I cancelled online though I was still charged for this month. When you message, you only have an AI chatbot. Had to send multiple emails, subscription still not cancelled.
5 de setembro de 2026
Opinião espontânea
Resposta da OK! Beauty Box
I am very sorry to hear about the difficulty you have experienced with cancelling your subscription. I understand how frustrating it is to be charged after attempting to cancel. Please contact us at enquiries@okbeautybox.co.uk for further support so we can investigate this for you.
Boxes no longer update
Boxes no longer update. Been using for years but now you can't get up to date box. Vouchers no longer cover magazine cost. Used to love ok boxes but customer service not as good as it was previously.
3 de setembro de 2026
Opinião espontânea
Resposta da OK! Beauty Box
Thank you for bringing these concerns to our attention. It is disappointing to hear that the recent changes regarding magazine vouchers and box updates have fallen short of the standard you have come to expect. We value long-term subscribers and would like to look into your specific account details to see how we can help. Please contact us at enquiries@okbeautybox.co.uk for further support.
Customer service is shocking
Customer service is shocking. It takes 28 hrs for a human to reply and my enquiry was not even answered. Missed the advent promotion because my account is not working properly , not accepting codes or priority links despite being live on their website at 6am. Brought elsewhere in the end. Seriously considering unsubscribing if this is how bad their customer service is.
1 de setembro de 2026
Opinião espontânea
Resposta da OK! Beauty Box
We are truly sorry to hear about your frustrating experience with our customer service and the difficulties you encountered with the advent promotion. We understand how disappointing it must have been to miss out due to technical issues and delayed responses. We are actively reviewing our support processes to ensure more timely and helpful assistance for all our customers. Your feedback is invaluable as we work to improve our services.
Great box but no magazine as promised
Great boxes and had for a few months now and always been happy…..until the last 2 lots of magazine vouchers haven’t worked! Tried in several shops but declined….thos is what separates this brand from others….but if no longer working may do the switch!
15 de agosto de 2026
Opinião espontânea
Resposta da OK! Beauty Box
We appreciate you sharing your experience. We understand your frustration regarding the recent magazine voucher issues, especially since this feature has been a highlight for you. We are actively investigating why these vouchers are not working as expected and are committed to resolving this promptly.
Furious
Furious
I box i received is definitely not the box advertised, that I was expecting. This is surely an old box, with three cheap looking tubes, one being, Glow Drops?? It is a box I would definitely have skipped. Im hugely disappointed.
And I am not prepared to go to the trouble of posting a box back, that I did not order.
We are entitled, surely, to receive items we have selected. This smacks of a fraudulent practise to get rid of old stock.
Why would I be expecting anything but what is advertised? Being disappointed to receive something I never paid for, is an understatement.
As for contacting them, so they can look into it? Please.
Ill cancel the subscription. They are not to be trusted.
29 de agosto de 2026
Opinião espontânea
Resposta da OK! Beauty Box
Hello, thank you for taking the time to share your feedback with us. I am very sorry to hear that the items in your recent delivery were not what you were expecting and that you were disappointed with the contents. It is certainly never our intention for a box to feel like a letdown, and I apologise that this one did not meet your expectations. Please contact us at enquiries@okbeautybox.co.uk for further support so we can look into this for you.
Considering cancelling
I thought these were really worth it at first but am now considering cancelling. None of the hair products are ant good for my type 4a hair. The blush products are usually too light for my mixed race skin. It all seems very focused on Caucasian skin and hair. Also skin products seem to be for dry or normal skin, never oily as mine is.
Please be better.
29 de agosto de 2026
Opinião espontânea
Resposta da OK! Beauty Box
We appreciate you sharing your detailed feedback with us. We understand your frustration regarding the suitability of our products for your hair and skin type, and we are genuinely sorry that our current offerings haven't met your expectations. We are actively working to diversify our product range to better cater to all our customers' needs. Your insights are invaluable as we strive to improve.
OK Beauty Box - Just Amazing 🤩
OK ! Beauty Box is amazing 🤩 I love all the products and I give some to family and friends as Birthday gifts! All in one small box and delivered safely through my letterbox. Value for money and the products are amazing too. Thank you to the OK Beauty Box team! 🥰
12 de maio de 2026
Resposta da OK! Beauty Box
We are absolutely thrilled to hear how much you love the boxes and that you're sharing the joy with family and friends! It's wonderful to know that the products are amazing and that you find great value in them.
I love those boxes
I love those boxes, they come up very cheap and the products are all amazing.
Making me discover stuff I would have never tried. 8 months of subscription and I love everything I received and if I don't I can gift it to someone. Very very good
15 de agosto de 2026
Resposta da OK! Beauty Box
What a wonderful review! We are absolutely delighted to hear how much you're enjoying your subscription and discovering new products. It's fantastic to know that our boxes are bringing you such joy, and that you even have the option to gift items you don't love. Thank you for your continued support!
Subscribed and just received my 3rd box
My 3rd box has just arrived and although I’m enjoying receiving the beauty products (good brands, size etc) they are already a bit repetitive. I am gifting some bits to my daughter but I think I’m on my third serum and second lot of highlighting drops and face cream. I will continue to subscribe as there are at least 2 item variations each month and I like receiving the box but if it continues I may have to pause/cancel.
27 de agosto de 2026
Opinião espontânea
Resposta da OK! Beauty Box
Thank you so much for being a loyal subscriber! 🥰 We are so glad you’re enjoying the brand quality and sharing goodies with your daughter. However, we totally understand how receiving multiple serums and face creams can feel repetitive! We are passing your feedback straight to our beauty team to ensure much more variety in our upcoming rotations. We want you to love every box, so thank you for helping us grow and improve! 💖✨
OK! Beauty Box Team
It's a treat to get these and also easy…
It's a treat to get these and also easy to postpone if need be. Good items this month
27 de agosto de 2026
Opinião espontânea
Resposta da OK! Beauty Box
Thank you so much for your wonderful review! We are absolutely delighted to hear that you consider our boxes a treat and that you appreciate the flexibility to manage your deliveries. It's fantastic to know you enjoyed this month's selection!
I loved the selection in this box…
I loved the selection in this box especially the primer and hair&body mist which had a lovely light scent just what I needed while the weather was so hot.
8 de agosto de 2026
Opinião espontânea
Resposta da OK! Beauty Box
We are so happy to hear you loved the selection in your box! It's wonderful to know the primer and hair & body mist were such a hit, especially with that lovely light scent perfect for the hot weather.
It's a bad company
It's a bad company, if you want to return the box you can't because they are very fraudulent and won't give you your money back.
21 de agosto de 2026
Opinião espontânea
Resposta da OK! Beauty Box
I am sorry to hear you have had this experience, as this is certainly not the service we aim to provide. We would like to look into your refund request immediately to resolve this matter. As you have not included your order ref can you please contact us at enquiries@okbeautybox.co.uk for further support.
Great loved getting the bits through my…
Great loved getting the bits through my box its like a gift to myself
21 de abril de 2026
Resposta da OK! Beauty Box
Hello
Thank you so much for taking the time to share your review! Treating yourself is what it is all about, so we are absolutely thrilled to hear that opening your OK! Beauty Box felt like receiving a lovely present. 🎁 There is truly nothing better than a spot of self-care arriving right at your door. We hope you thoroughly enjoy trying out every single product inside your latest delivery! ✨
Ok! Beauty Box Team
Got my 1st box and im absolutely blown…
Got my 1st box and im absolutely blown away by the contents compared to other subscriptions who charge more especially
7 de agosto de 2026
Opinião espontânea
Resposta da OK! Beauty Box
We are so happy to hear how much you enjoyed your first box and that it exceeded your expectations! We truly appreciate your wonderful feedback.
I recently brought the Scent Box…
I recently brought the Scent Box special. I have brought lots before and never had a broken item. This time not so! Two glasses perfumes were in the same plastic bag with no packing - the neck was broken clean off.
Emailed enquiries with pictures and there has been no response. Order No: 775190
6 de agosto de 2026
Opinião espontânea
Resposta da OK! Beauty Box
We are very sorry to hear about the broken perfume bottles in your recent Scent Box special and the lack of response to your email. We understand your frustration, especially given your positive past experiences with us. unfortunately as your order details are email are not on this review I am unable to update you but please reach out to us again either via live chat or direct to enquiries@beautybox.co.uk and we will endeavour to have the fully items replaced
Best beauty box By far x
31 de julho de 2026
Opinião espontânea
Resposta da OK! Beauty Box
Thank you so much for your wonderful review! We are absolutely delighted to hear that you consider our beauty box the best by far.
This was amazing !
This was amazing !! The products within the box were fabulous some still in use as a lot were full size
21 de outubro de 2025
Resposta da OK! Beauty Box
Wow, what an amazing review! We are absolutely thrilled to hear that you found the products in your box to be fabulous and that many of them are still in use. It's fantastic to know that the full-size items are bringing you so much joy!
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