Oliver Bonas Opiniões 1075

Firstly, this review is about the delivery of OB orders; customer services from OB was excellent.

Placed an order on the 1st January for my sister's birthday on the 13th January. By the 9th January, the delivery status had not progressed from, 'We've got it'. I called customer services and spoke with a customer services advisor, who was extremely apologetic (suspected Evri had failed to scan the package correctly and it's still languishing in a depot somewhere). He arranged for a gift card to refund the purchase price, with enough to cover priority delivery, to be emailed to me. I reordered on Thursday 9th and selected the 'Saturday delivery' service, so it would still arrive in time for the 13th.

It is now 9.40pm on Saturday evening, and the package is still in the delivery depot. Whether it arrives or not before my sister's birthday is now anyone's guess.

Although OB's customer service in dealing with the initial problem was excellent, actually receiving my order (and on time) is more important, and to be disappointed twice now will make me think twice about ordering again.

Please, please reconsider your courier provider - they're letting you down.

I purchased a Luce floor lamp which looked great when it was working. I tried to disassemble it when moving house, basically by doing the reverse or the instructions but the cable holding the lights pendent tore.

Customer service were useless when I contacted them and told me to visit an electrical store.

Anyway, only purchase the lamp if you’re in your forever home, as otherwise you’ll struggle to move it elsewhere.

Great company, really professional customer service (real human beings as opposed to chatbots).

Recently made an order for a mirror and some coasters. The coasters arrived perfectly fine; however, when the mirror arrived a few days later it was completely destroyed. I contacted the company immediately and they very kindly agreed to send me a replacement out next day, for no extra cost. Despite this, their courier (Evri) did not manage to deliver the mirror until four days later, after I had again been in contact with Oliver Bonas to chase up the delivery status. When the replacement did arrive, the box was insanely damaged and I had little hope the mirror had survived, once opening the box it turned out that the mirror was perfectly fine.

I was amazed at Oliver Bonas' customer service. However, I do think choosing Evri as a courier when so many of their products are very fragile and expensive is an unusual choice due to their notorious reputation as a delivery company.

Overall, my experience with Oliver Bonas is overwhelmingly positive and their products really are worth the money, though I do think in future they could choose a courier with a better reputation.

Brilliant Customer Service from store in West Quay, Southampton. I don't think I've dealt with such a nice company in a very long time!

Absolutely stellar customer service -- incredibly kind, personal, helpful and responsive. If only every company had customer service like OB!

I bought a top in the sale on line and then a week later received an email to say it was no longer in stock. Makes me wonder how genuine any sale items are as I can’t understand how that takes a whole week.

I was out for a walk through Winchester at around 8pm on Christmas Eve and I was shocked that Oliver Bonas expect their staff to work so late when they could be spending time with their families or friends. For a company that preaches about being kind I think this is really poor show. I wonder if the people in head office work past 8pm and miss their children’s first Christmas Eve? Or have to work so late to set up a sale that they cannot travel to their families ready for Christmas? Oh and I have also noticed they open on Easter Sunday too, when ALL other stores on the high street are closed…. Even the large supermarkets shut. I now Refuse to support this brand and would encourage others to spend their money elsewhere, where staff are valued and the companies actually practise what they preach and read their own artwork or slogans on merchandise in store about ‘being kind’. It is 2024, I understand the importance of sales, and I fully support the high street but like the rest of the UK, spare your staff some well earned downtime at Christmas and Easter.

Bought a bag with birthday money and within a few weeks zip was playing up. Stupidly didn't take it back but put up with it till eventually wouldn't work at all after couple of months. Emailed with pics (Inc ones of a purse I bought a few months beforehand which the fastener had also broke on) to complain and I did not get a response. For the money they charge, I think the quality is shocking. Oliver Bonas position themselves as middle market and I honestly expect better from bargain brands.

was sent only half of a pot, kept that half for free and was sent a replacement for free straight away which arrived the next day even when it was right before christmas.

absolutely blown away by the great customer service. so so pleased and very careful packaging with the fragile items.

I have been into your Leeds shop to buy a sweater, just to discover they were all cheap plastic made at prices between £60 - £65. Disappointing. Do your best to get some decent made clothing in instead of £1 items sold for a quick buck / win.

Ordered a Candle for christmas. When the candle came through it had been smashed. The interesting thing about it is that the glass that smashed was missing... This must mean that it smashed in the warehouse and then was sent out like this... Very disappointing just before christmas

Received a fire log holder, and it is really good quality, very happy with it. I had telephoned customer service about tracking delivery to Ireland and they were extremely helpful. 5 STARS from me.

* 20 Denier Black Floral Lace Tights
SO disappointed with this product. They look fab and fitted perfectly but on the second time of wearing, when putting them on, not one but two holes appeared. I'm 58 years old and have put on tights many, many times so it's not my method! I'm guessing that despite the price point (£14.50) they are of poor quality and not made to last. I have had similar tights from Intimissimi & M&S both of which have lasted for at least 2 years. I'm sorry to have to give such a negative review because I like the brand and usually the stores quality on various items is excellent.

Vanessa in customer services was the absolute best! A pleasure to deal with and sorted out my problem with efficiency and humour.

Never be worried about ordering from this marvellous company with its delightful products.

I went into the Liverpool Street store in London to exchange a skirt for d bought online. It wasn't stocked but they offered to let me return it and they would order a replacement in a different size and have it delivered to me. It became super complicated due to change in price and PayPal purchase but the brilliant Zara was amazing and after speaking to the store manager and calls to customer service it was all sorted and a new skirt ordered. So incredibly impressed - a huge thank you. Now a fan for life xx

Just wanted to say what a pleasure it was to deal with Abi at your branch in Waterloo station. She reserved a cardigan for me over the phone and was very helpful when I went into store too. The zip on the item was a bit sticky and Abi found me another one which was better. A few days later, I decided I wanted to return the cardigan but couldn't lay my hands on the receipt. I was a bit worried, this would be a problem but Abi recognised me when I went into store and greeted me warmly. She located my purchase on the till, issued me with a replacement receipt and refunded the item without any problem. It was genuinely a heart-warming experience from start to finish.

They messed up my order, sent me someone else’s product instead of mine. I initially had a really poor response but someone stepped in and sorted it out in seconds so thanks to them for that. Just takes a second to say “what can we do to make this right”. First agent spectacularly failed to do this but the second one really did everything to fix

I like the shop very much especially the glassware. Clothes are huge if you are a size 6!

The only reason I am giving it 2 stars is because of the window display if you can call it that. If you walked past this shop without realising it was Oliver Bonas you would think it was a shop either closing down or a charity shop due to the terrible window display in the Northcote Road shop. There is a trestle table with shelves and items just on it it looking dreadful!

I bougnt a gift card online and hadn’t received any emails to advise it had been shipped so I contacted OB to ask when it could be expected to arrive on the assumption they were able to track the progress at their side.

When I came home that night I realised the gift card had arrived which was great. Unfortunately upon reading my emails the OB team had decided to cancel the gift card as it was “lost” and refunded the amount, despite this absolutely not being requested in my email. A second person at OB then advised that the gift cards “aren’t trackable” which makes the whole situation even worse as they had no proof of this being lost at the start & should’ve simply advised they’re unable to track on their end. I’m sure you wouldn’t notice a small £150 GV go missing in the post. So disappointed at the service and now I’m £300 down and having to buy an e-gift card and print on my own. Really poor service and the way this was handled by your team will put me off shopping with you online in the future. Such a poor experience.