onaie Opiniões 904

Resposta da onaie

1/12/2024

Dear Sarah, Thank you so much for your kind words and support! We’re delighted to hear you had a positive experience with us, and I’m so pleased I could assist you.

Your feedback means the world to us, and we’re thrilled you’re happy with the product and service. We look forward to serving you again in the future!

Warm regards,
Eve

Resposta da onaie

1/12/2024

Dear Charlie,
Thank you so much for your lovely review and for supporting our small business! We’re delighted to hear that you and your family are enjoying the slippers – three pairs is such a compliment!

Your kind words about our customer service, packaging, and quality mean a lot to us. We truly appreciate your support and look forward to serving you again in the future.

Warm regards,
Eve

Resposta da onaie

13/11/2024

Thank you so much for your wonderful review! I’m thrilled to hear that our team was able to quickly assist with your query and ensure the second pair of boots arrived without delay. It's always our aim to make shopping with us as smooth and enjoyable as possible.

I’m delighted that you’re loving the boots and that they’re keeping your feet warm and cosy while you work from home. We appreciate your kind words and look forward to being of service again in the future.

Warmest regards,
Eve

Resposta da onaie

6/11/2024

Dear Ali,

Thank you for your feedback, and I’m sorry to hear about your experience. As we no longer offer replacements, a full refund was issued for your return, and an email with this information was sent to you. If you haven’t received it, please check your spam or junk inbox.

We appreciate your understanding and are here if you have any further questions.

Kind regards,
Eve

Resposta da onaie

6/11/2024

Dear Samantha,

Thank you so much for your lovely review! I’m thrilled to hear that you’re happy with the warmth and quality of your slippers and gilet. I’m glad we could help make your experience a positive one, despite the initial delivery mishap.

It’s wonderful to know the gilet is a versatile addition to your wardrobe, and we’re honoured to have you as a part of the ONAIE family. We look forward to welcoming you back anytime!

Warmest regards,
Eve

Resposta da onaie

6/11/2024

Dear Flora,

Thank you for your feedback, and I’m truly sorry to hear about your experience. As a small business, we genuinely aim to provide high-quality, handcrafted products and to resolve any issues as best we can. As explained in our emails, it appears the item purchased differed from what you have planned to order. We’ve been in contact with you regarding this order and issued a refund promptly, as the slippers you received were damaged in transit.

We understand your concerns and appreciate your reaching out. Customer satisfaction is very important to us, and we’re always here to listen and assist. If there’s anything more we can do to help, please feel free to reach out.

Kind regards,
Eve

Resposta da onaie

14/10/2024

Hi Ash,

Thank you so much for your lovely review! We're absolutely thrilled to hear that you’ve had such a positive experience with us and that our slippers have been such a hit with you, your mum, and your colleagues.

Your kind words about our customer service really mean a lot to us, and we’re so happy that you find the slippers both stylish and comfortable. We truly appreciate your continued support!

Thanks again, and if there’s anything else we can do for you, feel free to reach out.

Best wishes,
Eve

Resposta da onaie

14/10/2024

Dear Jules.
Thank you for your feedback. We’re sorry to hear you feel this way, but we believe this review does not reflect the full extent of our efforts to assist with your order.
We have responded to all your messages, across different email accounts and messaging platforms, and have issued a refund for the order. Additionally, we provided a return label so you could return the pair you received.
We truly aim to provide the best service possible and regret that this situation has left you feeling dissatisfied.

All the best,
Eve

Resposta da onaie

14/10/2024

Thank you so much for your lovely review!

We’re delighted to hear that you’re enjoying your slippers and that they’ve arrived just in time to keep your feet toasty this winter.

It’s wonderful to know you were so impressed that you ordered a pair for your friend too! We really appreciate your support and hope both you and your friend love your slippers.

Best regards,
Eve

Resposta da onaie

14/10/2024

Dear Nancy,

Thank you for your kind review!

We're thrilled to hear you're loving your wool gilets and appreciate your understanding regarding the delivery delays. It's great to know that despite the notifications, your order arrived earlier than expected.

We’re glad you’re happy with the service overall, and we hope the gilets keep you cosy when the colder weather arrives!

All the best,
Eve

Resposta da onaie

7/10/2024

Thank you so much for your lovely review! We’re thrilled to hear that your slippers arrived quickly and that you find them beautiful, warm, and comfortable. It’s wonderful to know that your feet are happy in our slippers!

If you ever need anything else or have any questions, please don't hesitate to reach out. Enjoy the cosy comfort, and thanks again for choosing ONAIE!

Thank you,
Eve

Resposta da onaie

7/10/2024

Thank you so much for your wonderful review! We’re delighted to hear that our Slipper Boots have brought some warmth and comfort to your feet. It means a lot to us to know that you appreciate the craftsmanship and quality of our slippers.

Your kind words and support truly make a difference to our small business, and we’re thrilled that you’ve chosen to order more pairs for yourself and a close friend. We hope they bring just as much joy and warmth!

Thank you again for choosing ONAIE, and if there’s anything else we can do for you, please don’t hesitate to reach out.

Eve

Resposta da onaie

30/09/2024

Dear Sophie,

Thank you for reaching out, and I sincerely apologise for the frustration caused by the unwanted emails. We understand how frustrating this must be, especially after you’ve already unsubscribed.

We are currently experiencing an issue with our email marketing system, and I assure you that we are working diligently to resolve it as quickly as possible. In the meantime, I will make sure your email address is fully removed from our mailing list.

I’m truly sorry for the inconvenience, and we greatly appreciate your patience and understanding as we sort this out.

Kind regards,
Eve

Resposta da onaie

30/09/2024

Dear Mike,

Thank you so much for your lovely review! We’re absolutely thrilled to hear that your daughter’s order arrived in time for her birthday. We always strive to do our best, and it’s wonderful to know that we were able to make her day a bit more special.

Your kind words about our service mean the world to us, and we’re so grateful for your support. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.

Best regards,
Eve

Resposta da onaie

24/09/2024

Dear Jane,

Thank you for sharing your feedback. We truly appreciate your understanding and patience as we try to assist you with your query. As a small family business, we strive to provide the best possible service to all our customers. While we do offer free delivery, we are unable to cover return postage, as clearly outlined in our returns policy.

Regarding your return, unfortunately, we have not yet received the slippers back. It appears they may have been delivered to an incorrect address. Once the slippers reach us, we will be happy to inspect them and issue a refund promptly. We are committed to resolving this matter and ensuring a satisfactory outcome for you.

Kind regards,
Eve

Resposta da onaie

24/09/2024

Hello,

Thank you for your feedback. We have thoroughly checked our records and do not have any orders or communications associated with your account. As part of our commitment to customer privacy and transparency, we reached out to Trustpilot to request proof of any communication you may have received from us. Unfortunately, we have not received any such evidence to support your claim.

If you have any concerns or would like to provide further information, please feel free to contact our support team directly. We take privacy issues very seriously and are here to assist with any unresolved matters.

Kind regards,
Eve

Resposta da onaie

23/03/2024

Dear Denise,

We hope this message finds you well.

First and foremost, we are truly sorry that the product did not meet your expectations in terms of quality and fit. We strive to ensure that all our customers receive products of the highest quality that accurately reflect the descriptions and images provided on our website. It's disheartening to hear that this was not your experience.

Regarding the delivery time and packaging, we understand your concerns. We constantly strive to improve our shipping processes and packaging to ensure that our customers receive their orders promptly and in pristine condition. Your feedback in this regard is highly valuable to us, and we will certainly consider it as we continue to enhance our services. As you have placed a pre-order product your parcel was delivered on time.

In terms of sizing, we are genuinely sorry that the slippers did not fit as expected. We understand the frustration this may have caused, especially considering that you ordered your usual size. We would like to assure you that we take sizing accuracy seriously, and we will investigate this matter further to ensure that such issues are addressed promptly.

Regarding the return process, we apologise for any confusion. It is never our intention to make the return process difficult for our customers. We would like to offer our assistance in resolving this matter for you. If the slippers are unused and you would like to proceed with a return, please let us know, and we will provide you with a free return label to facilitate the process.

Furthermore, we would like to address your concerns about the reviews on our website. We assure you that we value all feedback, both positive and negative, as it helps us improve our products and services. We strive to maintain transparency and authenticity in our review system, and we are committed to addressing any discrepancies that may arise.

Once again, we apologise for any inconvenience you have experienced, and we sincerely appreciate your feedback. Please do not hesitate to contact us if you require any further assistance or if you would like to proceed with the return process.

Thank you for bringing this matter to our attention.

Best regards,

Eve

Resposta da onaie

30/09/2024

Dear Mrs Attenborough,

Thank you so much for your kind words! We’re delighted to hear that you love your slippers and found them comfortable. It’s also great to know that the ordering process was easy and the delivery ahead of schedule.

We truly appreciate your recommendation and are so grateful for your support. If you ever need anything in the future, please don’t hesitate to reach out.

Best regards,
Eve

Resposta da onaie

23/03/2024

Dear Moe,
Thank you for your review.
Firstly, we want to clarify that we are not a dropshipping company. At ONAIE we take pride in creating and designing our products ourselves, ensuring quality and reliability for our customers. You can find more information about us and our values on our website: https://onaie.com/pages/about-us
We understand your frustration regarding the delivery experience with Evri, and we sincerely apologise for any inconvenience caused. While we offer multiple shipping options to accommodate our customers' preferences, we regret to hear that your replacement item was also sent through the standard Evri delivery service. We assure you that your feedback has been noted, and we will take steps to ensure that similar issues are addressed in the future.
Your honest review is important to us, and we believe in transparency in all aspects of our business. We encourage our customers to share their experiences openly, whether positive or negative, as it helps us improve our services.
We are glad to inform you that your refund has been processed for the lost item. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to reach out to us.
Once again, we apologise for the inconvenience and appreciate your understanding.
Best regards,
Eve