Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I love my new pair of sheepskin slippers, just what I was looking for in terms of lightness and warmth! There was a small problem with one of my slippers, but their customer service was incredibl... Ver mais

Classificada 1 em 5 estrelas

I have been buying sheepskin slippers for years and have bought from many brands. These are easily the cheapest and worst quality. They're very thin which makes them not comfortable or warm. Dont wast... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Advertised as genuine sheepskin slippers but definitely isnt real sheepskin, just feel cheap. Material had a crease at the toe and has weird semi circular marks along the sides above the sole. Checked... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Genuinely don’t know what all the bad reviews are about… I received my pot luck mule slippers in 3 days and they are beautiful! Lovely quality, real sheepskin, v chic, v fun. For the money you reall... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de calçado

Informação fornecida por diversas fontes externas

Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

904 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Slippers arrived today

Slippers arrived today. Fast delivery. Slippers look great, bought as a present. Going to order a pair for myself now I’ve seen them.

3 de novembro de 2022
Classificada 5 em 5 estrelas

Great service and product

Great service. The slippers arrived within three days and are exactly as the description and photos show. I liked the use of paper and string to wrap them. Top marks for that. I would like the outer parcel wrapping to be as ecologically sound as the rest of it. But otherwise perfect. Let us know if you manage to do this.

3 de novembro de 2022
Classificada 1 em 5 estrelas

Things I would like to see from this company

Things I would like to see from this company:
1. A better way of acknowledging people need to walk in slippers in order to effectively try them on. The current string holding them tightly together but if removed renders them unreturnable is a bit ridiculous.
2. Less of a fight when stating there is an issue with the item and not to be signposted to the general returns policy again and again despite it not being relevant when a product is faulty. Being asked to provide evidence would have been fine but I had to do that off my own back in the end and finally got a satisfactory resolution.
3. Reviews on their own website not being filtered.

26 de setembro de 2022
Opinião espontânea
logótipo da onaie

Resposta da onaie

Thanks for your feedback and we’re sorry to hear that you’re not totally happy with your experience.

We are passionate about customer service and always strive to make sure you have a great experience with us. Please contact us via your order enquiry and we will offer you a refund or a replacement for this order, as it’s very important to us that you’re delighted with your purchase. Thank you for shopping with us.

Classificada 5 em 5 estrelas

Best slippers

I both slippers for my partner and I and they are amazing. So comfortable and the quality is so good. They are perfect for the cold weather!

7 de outubro de 2022
Classificada 4 em 5 estrelas

Lovely and warm and comfy!

Just received my new slippers which I'm delighted with. Perfect fit to size and lovely and warm. I took off a star as I feel they could have a slightly more slip proof base to the slipper. They are textured to be fair but a tad more would be preferable.
Excellent customer service and delivery of product. I ordered a lucky dip pair to try them out but I'm sure I will be buying more from Onaie in the future. I'm really happy with the pair I received.

5 de outubro de 2022
Classificada 1 em 5 estrelas

Faulty Item, poor response from Onaie

Item was faulty, sent it back, still waiting for refund, I am having to chase it all the way. Email communication from Onaie is passive aggressive, not a nice company to deal with, I won't be buying anything from them again.

5 de outubro de 2022
logótipo da onaie

Resposta da onaie

Thanks for your feedback and we’re sorry to hear that you’re not totally happy with your purchase.

We carefully select the best photographs and provide detailed descriptions to portray a true and accurate representation of our products. Sorry that your expectations were not met on this occasion and we have taken your comments on board so that we can improve our offering. Thank you for shopping with us and please contact us via your order enquiry if we can assist you further.

Classificada 1 em 5 estrelas

I have not received my order yet

I have not received my order yet, so I cannot comment

3 de outubro de 2022
logótipo da onaie

Resposta da onaie

Thank you for your email, 
I can see that your parcel was send on the 30th of September, 
Please be aware that Royal Mail Strike action on the 30th September and 1st October resulted in delays to your order being received, we are sorry for any inconvenience caused. 
Your order should be with you shortly,
Thank you
Eve

Classificada 1 em 5 estrelas

Still waiting for onaie to dispatch my…

Still waiting for onaie to dispatch my order and because it has taken them so long my parcel will get caught up in the total mail strikes. I am unimpressed, very similar products available from other companies will go elsewhere next time.

27 de setembro de 2022
logótipo da onaie

Resposta da onaie

Thank you for your review
I can see that your parcel was send on the 30th of September according to our dispatch policy.
Please be aware that Royal Mail Strike action on the 30th September and 1st October resulted in delays to your order being received, we are sorry for any inconvenience caused. 
Your order should be with you shortly,
Thank you
Eve

Classificada 5 em 5 estrelas

Great slippers but run 1 size bigger

Lovely slippers, just an important notice to new customers, check your size. I am size 4/37 and went for size 4/37-wrong. They were a whole size too big. According to O air size chart I have am size 3/36. Hopefully these will fit my friend, so I can gift them to her and get the next size down. When I first put the one of the slippers on seemed ok at first, but I had to wear both and walk. To do that I had to cut the string, as they're really stuck to each other and it's impossible to walk. If the strip g was longer it would help, once cut the slippers cannot be returned or exchanged, read that too late. Otherwise lovely, warm and interesting slippers.

28 de setembro de 2022

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