We had a really pleasant conversation with Scott who explained everything in detail, didn’t rush through it or make us feel pressured, he even laughed at my husband’s unfunny jokes! He made the whole... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
This positive review goes out to Tim, Fin, Ava & Louise. All 4 associates were a pleasure to speak with. Human, personable, patient & understanding. Especially during a high stress period in one's lif... Ver mais
A empresa respondeu
Spoke with Femi after not receiving a call for my original appointment which did throw off my day a little. Femi was fantastic, explained everything clearly. Gave me all the options and asked about w... Ver mais
Brilliant experience with Kieran Gibney! I recently spoke with Kieran from One Utility Bill and was really impressed by his customer service. He was friendly, patient, and took the time to explain ev... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We make bills as easy as they should be by bundling all of your utilities into one predictable monthly payment.
Informações de contacto
Media Exchange 5, 0191 622 0102, Coquet Street, Reino Unido
- 0191 622 0102
- support@oneutilitybill.co
- oneutilitybill.co
4,7
Excelente
5 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent Customer Service
Charlotte was great at setting up our bills package with bespoke options and exactly what we wanted from it. It was very simple easy, excellent customer service and attention to all our queries.
The turn around to receiving information regarding your plan and move in date is very quick and the dashboard makes it efficient to understand and keep up with your bills and upcoming payment dates.
29 de outubro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hi there,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Charlotte was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Excellent service from Erica
Excellent service from Erica, very helpful and was able to help me achieve my goal thankyou
29 de outubro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hi Andrew,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Professional and helpful
Liam was very professional, quick and helpful when it came to my enquiry
George
29 de outubro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hi George,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Resposta da One Utility Bill
Hi Emma,
Thank you for the brilliant 5 star! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Easy access and very friendly and…
Easy access and very friendly and professional staff .
28 de julho de 2026
Opinião espontânea
Resposta da One Utility Bill
Hi Sara,
It is truly wonderful to read reviews that our customers leave, thank you for taking the time to write us one.
Don’t forget not only do we have a fantastic team but great tools to manage your package all from your customer dashboard!
Have a great day
One Utility Bill
Ava explained everything in detail and…
Ava explained everything in detail and was extremely professional, warm and kind. I left the conversation feeling that I had 100% made the right decision.
28 de outubro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hey Fabian,
Thank you for taking the time to leave such a fantastic review for Ava.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
I being a first timer
I being a first timer, Olivia was calm and clear on what I am getting and doing, she also explained that I have choice to modify until a certain date, which allows me time to understand and make decision on suitable choice for me.
Thank You, Olivia!
28 de outubro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hi Dhiraj,
Thank you for the brilliant 5-star review! We really appreciate the feedback! It's great to hear Olivia was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Thank you Brian.
I had Brian who helped me and my fiancé do a transfer of home and save in cost. He was really attentive didn’t rush our process (we communicated over three days) and ensured that he was thorough in explaining what to expect, what we would get and wasn’t pushy at all. I can genuinely say he was invested in what our needs was and allowed us to shop around hence the three days. Thank you Brian, you made the experience much better and I hope you will be recognised for that.
28 de outubro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hi Athenà,
Thank you for the brilliant 5-star review! We really appreciate the feedback! It's great to hear Brian was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Customer service was good
Customer service was good, just decided to cancel as wanted to deal with bills ourself and also we couldn't afford the cost of the renewal. Jake was very quick and helpful with the cancellation.
28 de outubro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hi Oscar,
Thank you for the brilliant 4-star review! We really appreciate the feedback! It's great to hear Jake was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Our contract was canceled due to a…
Our contract was canceled due to a issue with our type of lease and their terms and agreements. Fair enough. What is less easy to accept is that in all the time we spent describing our living situation to the salesperson, they could not connect the dots on us saying the house is not fully occupied and we want to be able to add people to the contract as they are signed on with asking if we have individual leases. What is even harder to swallow is them not applying ANY of our monthly payments to the providers and leaving us in debt. And to top it off, refusing to release the data and details of the situation to said provider that we needed in order to actually PAY THE DEBT.
Truly horrendous company that is so eager to gain commission by adding your contract and then leave you in the lunch at the first possibility.
To respond to the response, we have recieved bills to the house accounting for energy and gas used. So this is a lie.
1 de outubro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hi Julia,
I'm sorry to hear that you aren't happy with our service. To clarify, any accounts we set up will have been cancelled. As the accounts would have been under our name and not yours, we are not able to share the account information with you for GDPR, and this is included in our terms and conditions. This means that you would need to set up your own accounts directly with suppliers. As these accounts would be under your name rather than ours you should not have inherited any debt, and any payments you have made to us would be refunded back to you to enable you to pay for the missed months.
I hope this clears things up, but feel free to reach out if you have any additional questions.
Thanks,
One Utility Bill
We had a really pleasant conversation…
We had a really pleasant conversation with Scott who explained everything in detail, didn’t rush through it or make us feel pressured, he even laughed at my husband’s unfunny jokes! He made the whole transition easy and took all the stress out of moving utilities off our shoulders . Excellent work Scott, we would definitely recommend One Utility Bill . Cherry and Tony
27 de outubro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hi Cherry and Tony,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Scott was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
After some 2 years I called in to…
After some 2 years I called in to cancel. But Tim Mirsadegh guided me which saved me getting into a really bad deal. Thanks a lot Tim Mirsadeghi for saving me and Oneutility for the amazing service as always.
Highly recommended Company if you dont want to worry about bills.
27 de outubro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hey Usman,
Thank you for taking the time to leave such a fantastic review for Tim.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Josh B made a difficult situation easier
I am going through a really difficult time. Cancer diagnosis, Radiotherapy AND a break up. Josh.B at one utility was brilliant, he made an incredibly difficult situation regarding bills unpaid by the ex and financial worries of my own bills moving forward by myself... much easier to understand and manage. I really appreciate him, his time and his customer service. Josh.B = 5 stars!!
26 de outubro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hi Sally-Ann,
Thank you for sharing your review. We are sending you our heartfelt thoughts and strength during such a challenging time.
Bills should be the last thing on your mind right now, and we are so glad Josh could lift that weight and give you peace of mind.
Wishing you all the very best - we are always here if you ever need a hand.
Warm regards,
One Utility Bill
Great service from Andrew
Great service from Andrew. Has helped me and answered all my questions
26 de outubro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hi Kostas,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Fast easy and helpful
Fast easy and helpful! Customer service is great
23 de outubro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hey there!
Thanks for the great review!
Its great to hear you thought so highly of the service you received.
Don’t forget you can use our refer a friend feature in your dashboard and earn cashback for any successful referrals you make! If there is anything else we can help you with do not hesitate to let us know
Thanks,
One Utility Bill
**Extremely disappointing experience
**Extremely disappointing experience – Avoid One Utility Bill!**
My actual utility bills were around £100 per month, yet One Utility Bill charged me £240 monthly. Cancelling was a nightmare: after waiting nearly 30 minutes to speak to someone, I was told to give 30 days' written notice, which I did.
Despite this, I continued receiving payment warnings because they had apparently failed to process my cancellation.
After complaining again, an officer called and confirmed my cancellation was complete and **there would be no cancellation fee, as the delay was their mistake, not mine.**
Shockingly, I then received another email demanding a £100 cancellation fee because they had only just registered my request! **Absolutely unacceptable service, contradictory information, and endless frustration. I deeply regret using this company and strongly advise others to avoid it!**
1 de outubro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hi Ava,
I am so sorry that this has been your experience. We completely understand your frustration, the contradictory information you received about your cancellation and the £100 fee, especially after you were assured it was resolved.
We have requested further information from you so we can look into this right away and get this sorted for you.
Thank you for bringing this to our attention, and we are committed to getting this resolved for you as quickly as possible.
Best regards,
One Utility Bill
My experience with one utility bill has…
My experience with one utility bill has been excellent. Having all my bills in one made life so easy for me. Besides this, the bill is very affordable unlike other service providers. No need to worry about heating system during winter. One-utility gat your back.
1 de setembro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hi Germaine,
Wow what a wonderful review! Its great to hear the team were able to get you all set up and sorted and provide you with the best solution for managing your utilities going forward!
If you have any questions regarding your account then please do let us know and we will be more than happy to have our customer support team take a look into this for you to find the best solution possible.
Many thanks
One Utility Bill
Thank you Kyle for sorting out our new…
Thank you Kyle for sorting out our new bill just in time to keep the same tariff!!
23 de outubro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hi Jack,
It is truly wonderful to read reviews that our customers leave, thank you for taking the time to write us one.
Don’t forget not only do we have a fantastic team but great tools to manage your package all from your customer dashboard!
Have a great day
One Utility Bill
Thank you Olivia Robson!
One Utility Bill have been extremely helpful and supportive through this difficult process. We were extremely fortunate and got to work with Olivia Robson who was so very kind and patient with us! She was a pleasure to work with and speak to, and was very informative. She was incredibly helpful and we are very grateful for her time and support.
21 de outubro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hi Diana,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Olivia was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
One Utility Bill Review
Olivia is a great credit to this company. Explained everything in detail and never felt like I was confused or being pushed into something I didn't want. She went into good detail about what I'd be using in my new property and have me different options for packages that were best suited to me. Overall a great and very smooth and easy experience that has left me very happy with my setup at my new property. Highly recommend these guys to anyone.
23 de outubro de 2026
Opinião espontânea
Resposta da One Utility Bill
Hey Cameron,
Thank you for taking the time to leave such a fantastic review for Olivia,
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.