Online Carpets Opiniões 6256

TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Online carpets website was extremely easy to use, the range of flooring was great, their helpful calculator was excellent too, allowing me to calculate how much flooring was required and how much. The... Ver mais

Classificada 5 em 5 estrelas

This is our second order from OnlineCarpets, and once again, we are very pleased with the experience. The quality of the products is excellent, and the value for money is truly impressive. This webs... Ver mais

Classificada 5 em 5 estrelas

Really helpful communication when I emailed with a question. Samples sent promptly. Delivery just when promised, with excellent communication about how far away the courier was so I didn’t have to wai... Ver mais

Classificada 5 em 5 estrelas

I have nothing but praise for online carpets, they were absolutely faultless in every sense... cracking prices, great communication and top notch customer service. I wish they were a company I... Ver mais

Informações sobre a empresa

  1. Loja de carpetes

Escrito pela empresa

Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

6 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 98% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Online carpets website was extremely…

Online carpets website was extremely easy to use, the range of flooring was great, their helpful calculator was excellent too, allowing me to calculate how much flooring was required and how much. Then ordering online was easy too, product was delivered, the delivery man was brilliant he even helped carry it into my house, he got five stars. The eventually fitting was a breeze, German engineering at its best. Floor down now wife has just held her first dinner party, thank you Online Carpets five stars!?!

10 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

This was a living nightmare

This was a living nightmare. The carpet is fine. But they informed me they would come at 10 am. They showed up at 9am. I asked if they could wait 20 minutes until I got to the house. They didn't!! Obviously I wasn't in the new house to receive it since I don't read minds. They left everything out in the garden. Carpet and underlayer. They never specify that it was just delivery and wouldn't help bring inside. I called and the answer I got was " we are not mandatory to deliver inside"
Had to open a carpet in the middle of the garden and fold it risking damage. This was possibly the worst experience. I was gonna order more carpet to do the rest of the house but I'll look for another company. This was an absolute joke

17 de abril de 2026
Opinião espontânea
logótipo da Online Carpets

Resposta da Online Carpets

Hello,

Thank you for taking the time to leave your review, and I’m sorry to hear about the frustration you experienced on the day of delivery.

Our deliveries are scheduled within an estimated 3-hour window (typically an hour and a half either side of the planned arrival time). This window is based on pre-planned driver routes, which must be followed closely to ensure all scheduled deliveries are completed within the working day. For this reason, we’re unable to delay or hold a delivery once the driver is on route, as this would impact both the timing and completion of other customers’ deliveries on the same route.

We advertise and provide a ground-floor “nearest access point” delivery service as standard, meaning items are delivered to the closest safe point at the property.

All delivery information is clearly available on our website and is also included within every order confirmation email for reference.

We are sorry for the inconvenience caused and appreciate your feedback.

If there is anything further we can do to help, or if you would like us to look into your specific delivery in more detail, please don’t hesitate to contact our Customer Care team directly.

Kind regards
Richard
Online Carpets

Classificada 5 em 5 estrelas

Highly recommend

This is our second order from OnlineCarpets, and once again, we are very pleased with the experience. The quality of the products is excellent, and the value for money is truly impressive.
This website is a great help whenever I want to bring a fresh vibe into my home by changing the carpet – I can always find beautiful and suitable options.
Highly recommend!

16 de março de 2026
Opinião espontânea

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